Best Geothermal HVAC Systems in Chesapeake VA

Contacted Russels on Friday afternoon because I have used them for service and paid for their maintenance program.My combo-boiler/water heater was not working and they promise same day service. I was told no service was available until Saturday evening. Temps were beginning to drop to very low. I trickled water in bathrooms and kitchen to avert pipes freezing.Russels called and had a tech at my house Sat morning.My boiler/water heater is in the basement. My house was at 40deg by this point. Basement was cold. Tech looked at the error code and said pipes were frozen. (Mind you it stopped working prior to the temps dropping and water still runs through it just fine, just doesn't get hot) error code displayed indicates low intake air. Tech turned off gas unplugged boiler and said he was turning off the water at the street.I took temp in basement it was at 34. Unlikely that pipes were frozen.I spent 4 hours attempting to reach them with no success. Every time you reach next caller in the line you get put in a loop and no human ever answers. Automated call system hung up on me at least twice. Temps are dropping again. And tech didn't actually turn off my water supply so I'll need to run water again soon in the hopes of not losing any pipes. (Bright side I can flush)I am very disappointed in this service call.Update: 12/26 had pipe burst Christmas Day.. service returned my calls the next day (2days after I called). Plumber came out to look at burst pipe. It’s shattered badly. Since the combi boiler has not yet been looked at, they refused to do any work in case of liability issues. At this point it appears that I will be better off taking a trip to a hardware store to resolve my burst pipe issues.Update 12/27 tech came out, fixed boiler, issue was clogged air filter. Also put a cap on burst line at my request. Myself and the units error code were correct.Update 12/28. While boiler is working house still cold at 57. Should have been nice and toasty after almost 24 hours. Checked heating system pipes for any leaks. None found. Checked boiler. Temp for heating set at 110. Two issues here. 1. In no way is that temp sufficient to run a hot water radiator system. 2. Nasty bacteria things can grow at that temp ie legionares etc etc.I set to 140 and house is slowly warming up.Overall, 3rd guy fixed boiler on day 5. Customer Service rep polite. None of this should have happened.Final UPDATE: 1/3 Combi-boiler still not working correctly. Heat appears to be functional, however hot water is not. When running faucet, boiler fires but is not heating hot water. No error codes displayed. Unit is set for 140, water gets to maybe 80. Service manual explicitly states not to power off unit because that disables freeze protection. Called Russel’s today to have them come back out again. Tech arrived and said they need to charge $500 per hour to diagnose the problem. This unit has been very reliable. I hold Russel’s responsible for my burst pipes, and my still broken hot water. $500 per hour is outrageous. If I could lower the rating to negative stars I would. I highly recommend calling another company as I have now done.

RA Styron installed my HVAC system on a new construction in the Deep Creek area of Chesapeake. No one but them has touched it since its installation 2.5yrs ago. I have signed up for the bi-yearly servicing which I would highly recommend, the cost is justifiable and it comes with a few other added perks that make it well worth it in my book.

I also had an emergency need to service and/or quote a new system at a property I was attempting to sell which was out of their immediate service area, a short phone call later they had arranged for I believe RA himself to come by as soon as possible to go over my needs.

I have had few contractors that I have worked with on the south-side that have been as attentive as Styron, two thumbs up!

Jared did an amazing job figuring out the issue with why our A/C wasn’t working. We just moved into this house and did not expect an issue so soon but Jared figured it all out and got us cool again in no time!

We had a slow running drain in our bathroom. We called A-1 and asked for John Souza. He was there within one hour. The pipes were replaced and the drain is working fine. I would use no other company for my plumbing problems. they are a
great company to work with.