Best Air Filters in Chesapeake VA
After two months of incompetence, the technician of today (8/16/2021) has left stating all is good. Well, I'd beg to differ. Two months of my having to track down the status of my parts, initiate contact with service to get the parts scheduled for install, only to find out that the office had ordered the wrong parts multiple times and wasting technicians time. Today, I find the unit not back together as originally found two months ago. Trash around the unit. Trash in my driveway. Technician that drove through the yard, cutting deep ruts in the soft mud from all of the rain. Backed into a tree, breaking branches, never coming back to acknowledge it. Currently I question if the parts installed are even correct as I found the finishing cover for fan motor behind our second unit, and it doesn't fit with new correct fan motor. I've had numerous calls for and requests sent through techs for anyone from management to call me. No one has been bothered to call. Just like every other aspect of this simple job, I'll have to continue to be proactive to get anything done.Customer service? More like customer doing most of the service. Maybe we should be paid for our efforts...
www.ars.com
Chesapeake, VA
If I could leave ten stars, I would! Classic no cold air, Marvin wasted no time and focused on the most likely (and what was) the problem. Pointed out potential problem areas in the future, and no hard sell.
Totally satisfied with the repair cost, very reasonable for the fast response.
Highly recommended.
rastyron.com
Totally satisfied with the repair cost, very reasonable for the fast response.
Highly recommended.
Chesapeake, VA