Best Rinnai Tankless Water Heater in Charlotte NC

Thank you so much for taking care of some plumbing issues I have put off for far too long! What a great client experience - Paul was super helpful and friendly!! I'd give 10 stars if I could (: Will def be using this company for future needs!

Massey Plumbing was the first to respond to my call for help with a broken main water line on 1/4/18. Reggie Lovelace did an excellent job finding the leak, repairing, and putting my lawn back together. Thanks Reggie! Thanks Massey!

Plumber ( Kevin) installed new sewer line from kitchen and connected to existing in front yard. During installation the soil was not compacted correctly causing is to settle and sink over a foot. This sinking and settling has caused the newly installed drain line to belly and bend in over 6 inches causing failure in the near future. This also has created a negative slope and water sitting in th brand new section of pipe. Kevin promised to come out but it has bee over 10 days without resolution.... Finally after submitting a BBB complaint Kevin came out to inspect. He agreed is like is bowed or has standing water he will fix it. After inspecting the line with a camera it showed water standing in a 10 foot span (breeding mosquitos and drain flies) and vertical cleanout bowing.
( this line is brand new and 3 weeks old and already failing....) Kevin will not stand behind his warranty or agreed uptown terms. Proceeding with legal to recoup cost and damages. Stay away from this business and it's flawed work and customer service.

Very pleased with completeness of repair of a shower faucet that would not stop dripping, and moving the drainage line to allowing me to install a new vanity. Equally important was the courtesy and respect shown to me -- no upselling, no drama when unknown issues were discovered (three drywall screws had pierced the pipe!), repairs made and system checked and double checked, all my questions answered in non-technical terms. I learned a few things today and would gladly recommend this company.

Thank you for your help troubleshooting my running toilet and garbage disposal on the phone today..Your advise helped me save a service call---My husband and I will will always remember and use you in the future..Thank you again.