Best Power Services in Charlotte NC

Called to get my Tankless Hot Water heater serviced. IRV scheduled the appointment promptly and kept me updated via email. Tony arrived on time and took the time to go over the entire process. Was extremely knowledgeable and thorough. Also showed me the areas where the issues occurred and gave me tips to help prevent in the future. Will definitley use again!

Thank you Nathan for coming out today as scheduled 11-13-21 and installed new American Standard toilet. He replaced defective Kohler Cinnmaron model toilet installed in 10/2018 by Micahal& Son. Nathan called promptly 1 hour before time arrive window 10:30-1:00pm.He installed new toilet with ease, new extra thick wax ring, leveled with plastic shims, and cleaned floor area at toilet base. He layed towel down to protect floor and keep work area clean. He was very professional and explained that flange was unlevel and that the plastic shims and extra thick wax ring would resolve any issues. He placed level on toilet tank bowl to insure level with shims installed at base. He stated if any unresolved issues please call and he will come back out. I was please with his detailed level of service after all the issues with previous installers and old management that haven't resolved leak at base of toilet and tank into bowl. Also that Nathan uses plastic shims not wood shims like other installers and used extra thick wax ring. All flanges above floor level are post to be extra thick. But glad I didn't have to tell him this. The plastic shims also take moisture better and hold up longer at base. Kirk new manager agreed to replace toilet to avoid any more unnecessary trips. Wish previous management would have taken this approach when process of illumination was done as protocol. Since we spent 10,000 to have all new plumbing in house 10/2018 new toilet, faucets, water heater, filtration system,ect..This toilet had given us leaking issues since installation 10/2018. Thank you Kirk Sager!!!! This would have saved the company money prior today reinstall, since the toilet has return policy and warranty. So we replaced seal inside bowl, cleaned canister in tank, releveled and still running toilet prior to having replaced today. The base was leaking and tank was leaking into bowl running off and on. Michael & Son came out mutiple times before new management. I also called Kohler for other tips. Thank you manager Kirk Sager getting this scheduled and Nathan for replacing toilet today. I am glad Michael & Son has new management now and I feel I can trust this company now with all my plumbing needs. I recommend that you have all customers go with traditional flapper in tank than new ones with solid canisters. The canisters have to be adjusted and chain gets hung on them. Also they have to be cleaned periodically. Only time will tell if American Standard Esteem Vortex model has any issues with traditional flapper. But thankful Michael & Son did all this at NO charge today. We chose American Standard with EsteemVortex as model sold at Lowe's. This one flushes much better, so hopefully it keeps bowl cleaner withpower flushing water technology. Nathan thank youfor doing an awesome job! We hope this fixed all leak concerns with base and tank bowl. Have a great weekend! Happy Thanksgiving!!!??

Jake was prompt, efficient and cleaned up. Will definitely use Zoom again!

Our main breaker went out on a Wednesday evening when we were leaving the next morning for a trip. We called Roby and Joey was at our home within 20 min. He told us it was going to be a part that had to be ordered and he would let us know first thing in the morning. Joey let us know the next morning that they were trying to locate the part because it was an old out of date part. Brittney contacted us and they found the part had it overnighted and Joey was out the next morning and had everything fixed with our power back on. They were so great with EVERYTHING from keeping us updated on the whole process to letting us know when the problem had been fixed to also scheduling someone to come back out when we returned home to look at what had initially caused the main breaker to blow. I think it’s EXTREMELY hard to find a company that really seems to show such good customer service and care in something that is so crucial like not having power. We will ONLY use Roby in the future with any electrical needs