Best Furnace Repair in Charlotte NC

James was very polite and professional. He talked over the issue and what he was doing to try to repair it. James respected my house and was very careful moving items around. IRV was very prompt with scheduling and letting me know if any issues.

Matt was very professional, knowledgeable, and friendly. He promptly diagnosed the issue with our garbage disposal and clearly explained our options. I also greatly appreciate the fact that he covered his shoes to protect our carpet and floor. Definitely gets 5 stars!

Clay Johnson from Morris Jenkins came out to perform our yearly winter maintenance. Clay was very professional and super nice! He inquired about previous services and was genuinely concerned about them! Clay was on time and explained exactly what he would be doing during the service. Clay is definitely a people person and handles his customers in a very professional way. This review only let me give 5 stars. I would give 10 if I could! Great Service!!!

Much like some of the other reviews I have read, my problem was because I had a warranty for my home, they tried to nickle and dime everything to the tune of $485.00. Our hot water heater started leaking in the middle of the night, my husband had to shut our water off and I called our warranty company the next day. Our warranty company contacted several people who could not get to us for a few days, but Accent said they could get here right away. The tech cut our incoming and outgoing lines and capped them both so we could have cold water to our home. First mistake. We have been told by our new plumbing company there was no reason to cut both lines. Next, our warranty company called and stated what they were paying, but that there were $485.00 worth of items they were not paying for. I then called Accent and was told the rep (Jennifer) would need to call me back. I waited and never got a return call. Friday morning rolls around (3 days later) and no one calls. Finally I call them and she said Jennifer had been trying to call but I wasn't answering. I said no and she told me Jennifer would call me back. I called 2 hours later and stayed on hold until Jennifer answered who claimed she had been calling me all morning and when I argued with her she said my phone number was written down wrong and she had been calling someone else. I ask her about the out of pocket expenses and she tried to explain them and I told her I needed to talk to my husband I and would call her back. After 10 minutes I called Jennifer and left a message. Almost 2 hours and no call back so I call again. Jennifer had left for the day and would call me Monday. Monday comes and goes and no call from Jennifer. I call the warranty company and they magically can get Jennifer on the phone. I told her what we were not willing to pay for due to not needing those items and she said she would call the tech and email me. I got the email and one of the many problems was insulation on my water lines. She said our tech said code was no more than 10 of exposed pipe and we had 2 feet. I went up to my attic and measured 8 of exposed pipe and took pictures. I ended up taking a cash out from my warranty company to avoid being ripped off by this company. At most my out of pocket expenses would be $50 said my new plumbing company. The company I hired said the $485 makes up for the normal price of installing a water heater in an attic and what the warranty company was actually paying them. They were ripping me off to make up for the negotiated price with the warranty company. They never once called me in 6 days, I had to call and call and call to get any answers. They took on our task even in an escalated situation and have dragged it out for 7 days so far, and I called a plumbing company and am now getting a same day hot water heater installation for $852.00. Bad customer service, and overpriced. AVOID!