Best Tank Removal in Buffalo NY

Went through a furnace repair program and these guys won the bid...service was outstanding and they didn't waste any time getting the job done. Thank you so much look forward to doing future business with you Hertel Hardware!

This company was assigned my case for a home warranty job on December 1st. It's a drain line leak. Fairly significant issue. They did not call me directly to schedule as they are supposed to for the warranty, so after waiting awhile, I finally called them. The gentleman couldn't schedule me that that time and told me he would call me in the morning. I asked him what time I should call if I don't hear from him in case he forgets. He told me he doesn't forget...but to call after 9:30 if I hadn't heard from him. In a shocking turn of events, I had to call him that afternoon after he forgot. After cancelling the appointment once, they finally came out to look at the issue on December 22nd. They said they needed to submit for approval from the warranty company. With the holidays and the storm, I gave them some time as I'm sure they were busy and began following up with week of January 2nd. I called twice that week and both times was told that he would call me back with an update. More shock - it didn't happen. I finally spoke to them again on Friday, January 13th and he told me that the information had been submitted to the warranty company. I asked him when it happened and he said it was either late last week or early this week. I let him know I would follow up with them. I did that today and was informed that they didn't submit anything to the warranty company. In fact, the warranty company had followed up with them on 12/23 via e-mail and they replied that they were working on it. The delays and lack of doing what they're supposed to manage the job is one thing. Completely lying to a customer is another. I'd recommend looking elsewhere.

Roto-Rooter arrived at my Buffalo home within an hour of my call. The service was quick, informative and very tidy. I appreciated the prompt service and very professional plumber who completed our work.

We had an emergency situation with an outside frozen hose that burst. I called Louis. He came over, fixed it promptly and correctly. Not only that, he was kind and professional. Very nice young man!

The plumber I normally use was closed and I needed service same night. Roto rooter came, sent a very good guy to my house and fixed the issue. Gave me some pretty good advise for the future.Only issue I ran into was making the call, went through a non local call center then returned my call back to me with the same area code as my phone which has an area code across country and normally won't answers calls from that area code. Asked why, couldn't give me an answer.Anyways, service was quick with a good dude.