Best Complete Plumbing Renovation in Boston MA

While working in the Brighton area CTW was my companies go to. Always friendly and knowledgeable. Always recommended them

Power Plumbing did an awesome job! Replace garbage disposal and fix the leak. Very happy, next day service and cleaned up after.

Jay and his father are the best! They will give you truly impartial advice on what's best for you and your house rather than optimizing for their own good. Plus, their work is top notch. I am glad we have found them.

I hired Tom through a separate service, Jiffy. I asked him to unclog 4 sink drains, fix a leaky sink handle, fix a leaky faucet, and fix a slow-filling toilet. He did not come himself but sent an apprentice with another, even more junior helper. Mark and Jack were very nice and did decent quality work, but they were very slow.

2 hours in to the job, Jack had unclogged 1 sink and together they had replaced the faulty toilet flow valve. An hour later they had replaced a cartridge in my sink handle. I sent them away after that despite not finishing all the work because I was afraid of being overcharged.

I thought I was being over cautious because I asked Mark to call Tom directly and make sure I wasn’t being charged by time, but instead by the job. Mark said, “oh yeah, cuz I know what this looks like. It seems like we are dragging this out to charge more. Don’t worry. This isn’t by time. I’ll call Tom and make sure and I’ll talk him out of it if he was planning on that. Mark told me it was all set.

Then the next day I get a bill for $315 (2.5 hrs labor) for what I could have done myself in half that time. I’m not a plumber but have done both of these jobs before by watching YouTube videos. (I was just trying to multi-task and be lazy by hiring someone.)

Tom has been great at responding to my communications but does not see any problem in the above. He even said an appropriate charge (if hired outside of the Jiffy app) would have been $600-700. If true, that is egregious.

I would never hire him again.

Excellent service. I had a plumbing emergency over the Easter holiday. Nobody else would come out to help me. These guys guys did, even though I lived well beyond their usual service area. They took care of the problem with professionalism and left everything clean, tidy and (most importantly) functional. In the end, the cost was very reasonable. Highly recommended.

Terrible customer service. Overpriced

Not reliable. The plumber didn't show up at all on the scheduled date. I called the office to see if s/he was coming late. The person who answered the phone almost yelled at me that I didn't receive her calls to my home phone. It was unfortunate that I missed her calls, but I was never told that she would make a confirmation call before their crew shows up. I was expecting the plumber, not her call. Don't want to deal with these people again.

No return phone call for an appt. Moving on.

I called Jim regarding my leaky faucet, he returned my call promptly and scheduled an appointment. He was prompt, polite and respectful. He completed the work in a short amount of time and efficiently. I would recommend Jim to anyone who needs to have plumbing work done.