Best Broken Pipe Repair in Boston MA

Came the same day I called to help with my heater issues. They were professional and knowledgeable in letting me know the issues and how to fix them. I felt like I wasn’t being upsold in any way and that I was getting honest advice. Highly recommend.

The repair that was required, was done so with great swiftness, and the plumber who did so was awesome. He was honest, and I would not hesitate to call him back, and would recommend him to anyone. Thank you

After providing good reviews for Ernie, I am now back here since my experience did change.

Ernie installed all the plumbing in my property, including a brand new Navien boiler. His job took 6 months to complete and by then, it was already summer so the new tenants did not need to use the heater.

Fast forward to October/November when the winter started, the brand new boiler started to shut down daily. I immediately reached out to him to fix the issue and like other reviews stated, it was everyone’s fault but his. It took him 7 months to fix the issue ( now again summer time). I still don’t know if it is fixed as the heat does not need to be on.

I spent well over 50-60k on plumbing work on him, and in the end, I looked at the numbers for my last invoice which I paid without reading( my fault) and discovered that I had overpaid him 1650 extra.

After trying to resolve this issue with him, and after I pointed out to him they the items on that invoice were already paid for, he then came up with an excuse as to why he charged this amount, according to him he spent 6 hours at 250 per hour to install a small baseboard on a tiny bathroom that was already installed by another plumber, it literally just needed to be connected, and did not take 6 hours, he definitely inflated the hours he worked on but instead of him being honest and refund the overpayment, he made up 6 hours of work that he never quoted for just to justify not refunding the overpayment.

In summary, Ernie acts and wants to charge like a pro, but his work, lack of knowledge and his sneaky ways of invoicing his customers determined the fraud he really is. If you are thinking about using him just be aware. Slow work, too many excuses and incompetent.

I called for service on a Friday evening and I was offered an appointment within 2 hours of my call. They called me back within 60 minutes to stated that a technician was in route to my home and would be there shortly. The technician, Ernst arrived introduced himself and confidently assured me that he would not leave until both he and I were satisfied that he could do everything possible to fix the situation. He was able to trouble shoot and fix and test and shortly everything was fixed.

Great specialists and excellent service!

I decided to use this plumber solely on the reviews and that was a big mistake. I have never written a negative review in my lifetime about a business since I also own my business and know how difficult customers can be sometimes. I scheduled an appointment with this company at a certain time but they showed up 4 hours earlier and I was not home. They rang the bell came in did the work in under 1 hour which was a very simple job with very little supplies necessary. They charged twice what the normal cost of the job would be and took advantage of the person who was home just because she was a woman. I gave the business owner a chance to respond to my complaints instead to be called a liar who is trying to cheat them and several other names. They claimed that they charged per hour labor from the time they got the call and left whatever location they were at trying to explain the outrageous price and that I had to pay for time and gas for them to travel to me which I live less than one mile away. Then they said they charge a flat fee for this specific job each time which is false because I explained the job and even texted them a picture and they said that they need to come out to see it to give me a price. They did try hard to explain the over inflated price in which there is no explanation. They even charged in the invoice for the appointment even though they claimed to waive that once they start doing the work. There was no break down of labor costs, cost of parts just a huge total with an appointment charge added on. They said they would offer a discount on my next job or a $50 discount because they know they did me wrong. I feel completely taken advantage of and I was not home to approve this job and it is a shameful to take advantage of women to make profit. I believe in making an honest living. This was not honest at all what they did. Proceed with caution with this plumber.

I needed immediate assistance. It's now been three weeks and I never heard back. Luckily we got a call back from a local person and we are all set. We had a heating issue that required a plumber and when I called the girl who answered acted surprised that I would need a plumber for that.i had a feeling I would not hear back. I doubt she even did anything with my info once she told me someone would call be back shortly.