Best Ac Repair in Boston MA

I called Rich Matthews at the beginning of December to talk about replacing my ancient (1982) furnace and a water heater that was starting to hurt. Add in that I was trying to do it through Mass Save with a heat loan. Rich came out to my house on a Saturday to look at the job and give us the quote we would need to get the heat loan. He had the quote to me that same day via email and he dropped off a paper copy the next business day. He's forthright and honest and he started teeing up the special pieces we would need while we were waiting for the bank to approve the loan. He was very responsive the whole time and was good about giving me a call for updates.

Because of the jury-rigged nature of the old furnace, he told us it would take two days, possibly three, to get the old one out and the new furnace and water heater in. He replaced the water heater on day one so we wouldn't be without. Then he worked late on a Friday to get everything done right before the temperatures dropped down below 20. The new ductwork, venting, and drain for the condensate are all really well done. You can see the quality of his work. It is well below freezing outside, and this is the warmest my house has been since I bought it. He even came back after the install was complete to change an exterior fitting for the air intake because he wasn't happy with the part he had on hand when he did the job originally.

10/10 I would go back to Rich for any work I needed done.

Late in the day drain problem - cam that evening and resolved the issue - courteous and professional

I hired Tom through a separate service, Jiffy. I asked him to unclog 4 sink drains, fix a leaky sink handle, fix a leaky faucet, and fix a slow-filling toilet. He did not come himself but sent an apprentice with another, even more junior helper. Mark and Jack were very nice and did decent quality work, but they were very slow.

2 hours in to the job, Jack had unclogged 1 sink and together they had replaced the faulty toilet flow valve. An hour later they had replaced a cartridge in my sink handle. I sent them away after that despite not finishing all the work because I was afraid of being overcharged.

I thought I was being over cautious because I asked Mark to call Tom directly and make sure I wasn’t being charged by time, but instead by the job. Mark said, “oh yeah, cuz I know what this looks like. It seems like we are dragging this out to charge more. Don’t worry. This isn’t by time. I’ll call Tom and make sure and I’ll talk him out of it if he was planning on that. Mark told me it was all set.

Then the next day I get a bill for $315 (2.5 hrs labor) for what I could have done myself in half that time. I’m not a plumber but have done both of these jobs before by watching YouTube videos. (I was just trying to multi-task and be lazy by hiring someone.)

Tom has been great at responding to my communications but does not see any problem in the above. He even said an appropriate charge (if hired outside of the Jiffy app) would have been $600-700. If true, that is egregious.

I would never hire him again.

Rich was fantastic and we're thrilled to have found him and his company. We discovered our water heater was broken when giving the baby a night bath and Rich replaced it the next day. The replacement required some additional pipe work and Rich did the job quickly and reliably!! Cannot recommend highly enough and look forward to working with Rich again!!

We found Rich when we were looking to replace our ancient oil heating with a natural gas system.

He was responsive when providing quotes, competitively priced and was happy to answer any questions we had related to the process. He is fully certified as a master plumber and his workmanship showed on the job. He helped us with processing the HEAT loan from MassSave and provided quick service even considering the impacts of COVID-19. He was professional on-site and was always sure to maintain distancing and wore a mask.

He was friendly and gave us updates on the work he was doing and why he was doing it. Our house is fairly old and had amateur work done by the previous owner and he took it upon himself to clean up several fittings and went above and beyond what was asked of him at no charge.

Overall, an excellent experience and we'd happily use his services again. Highly recommended.