Best Hot Water in Washington DC

Sorry but I was very disappointed with the service and price.

My main complaint is that they didn’t fix the problem and didn’t even do what they said they were going to do to try to fix it.

Beyond that, the price was absurd. They charged $120 for materials for maybe $5 worth of duct sealant (and didn’t even use enough to seal the ducts!)

They charged 12 hours of labor at $90 an hour, but the guys were here for about 2.5 hours, and most of that time was spent waiting for another guy to bring over duct sealant. I called and pointed this out and they reduced it to 6 hours of labor.

They were on-time, very nice, easy to make an appointment. I just don’t know what I got for $800.

Would definitely recommend. Professional and communicative. Had a backed up pipe, plumber explained what he was doing and why.

Incredibly professional. Would recommend to any friend or family. Came and fixed our tankless water heater on the same day, and all for a very reasonable price. Prides themselves on being clean, timely, and informative. My wife and I plan to use them again in the future.

Can't thank these guys enough! If looking for a trustworthy plumber then give them a call. They definitely helped us out when we had a pipe bust in the utility room! Top notch service!

Highly recommended

This is my go-to for plumbing and heating in DC. The workers are very familiar with old houses and related issues. Reasonable prices and fast service!

Do not use MH Barnes for Heat Pump Hot Water Heaters. We had them install an AO Smith water heater 22 months ago. They had promised a unit with a 10 year warranty and delivered a unit with a six year warrantly.

After six months the heat pump portion of it failed. They could not diagnose it. They sent out a junior person when it failed who knew nothing about heat pump hot water heaters. We called repeatedly for follwo up after this one visit. Barnes did not return phone calls.They did not help us with a warranty claim.

After we reached out to AO Smith directly, they helped us diagnose the failure using two simple thermometers and the software on the heat pump. AO Smith offered a warranty replacement.

I would not have Barnes do any work for us again.

They came promptly at the appointment time and fixed everything quickly and cleanly. The plumber explained exactly what was wrong and why the issue had occurred. Even though the previous contractor had left things in bad shape he was able to repair things and get them working perfectly. The price was very fair.

We have been using Aquaflow for some time in our commercial store Zips in College Park and have no complaints whatsoever. They also did our annual inspections for our backflow preventers required by WSSC in a very timely and professional manner.
We highly recommend them!!!