Best Repair Job in Virginia Beach VA

Scott was very quick to show up and extremely professional. It was a very sudden issue and I needed the weekend to arrange payment. He was so kind and understanding about this and had no problem delaying payment while I talked with my bank. I would love to use their services again if I run into any more problems. They are fast and great at explaining the issues.

Hired Z Line to replace some privacy fencing and repair a gate. He sent estimate online & we accepted easily. He came on time the date work was scheduled with all tools & materials. His work was very nicely done, he cleaned up behind himself & verified all details with us to make sure he was giving us exactly what we wanted. His finished work looks so nice & we are very happy with the results. We will recommend Z Line without hesitation. Everything about dealing with Z Line was a good experience.

Mark has done 3 jobs for me. He does great work and is very professional. Highly recommend Gravity Plumbing.

Starting out, I received great customer service over the phone about setting up an appointment for an estimate. After the estimate there was a bit of rushed conversation on getting the project started right away. We waited to make sure we were able to obtain the money for our original estimate before scheduling. Once ready, they were able to come out next day! We were very pleased with the work done on the first day and the care taken to tarp areas off for dirt. Five stars so far here.
We ended up having more rotten pipes that called for more repair and an increase in cost. The next day, more people had to come in and help. They did not tarp off the extended work space, leaving the entire kitchen and living space and entry exposed to a think layer of dust from breaking up the concrete. (See pictures) They also did not put a tarp down over our padding and carpet before putting the dirt from the trenches directly on top of it. (See pictures) Three stars at this point. Each day there was a bigger repair needed which increased the cost significantly.
The interaction with Stephanie in billing is where I would give this company a one star. She left no room for grace or understanding on a family who has to come up with a loan in 24 hours to cover unexpected damage found. She chose to use a bullying method to add more stress to a family living in a home with holes in the middle of their house and dust everywhere.
The technicians are kind but not cautious of the mess they are leaving a family once the work is done. After spending hours to dust and wet wipe down everything - they came back the next day to pour the concrete, with nothing tarped, and left yet again another layer of dust. They were also suppose to change out piping in the bathroom in exchange for the quote not being as much as the work needing to be done- we have yet to receive this repair even though the company has been fully paid.
Lastly, after vacuuming our carpet several times to get all the dust and gravel up, I noticed our outlet was broken.(see picture)
I would like to be more gracious or the dust and broken outlet and mess left behind, but after dealing with Stephanie, who chooses to give no grace, I find it hard to ever work with this company again.

Prompt service. Polite employees and agreeable prices. The technicians took care to place tarps to protect our carpets as well as to explain what they were doing during each step. The repair was done efficiently and the technicians took considerable care to clean up. We will definitely recommend to both family and friends.

Me and my wife just moved into our home and we were experiencing electrical issues in 2 bedrooms. Sam, our technician, came out and was able to diagnose our issues rather quickly. He was extremely informative and helped us future proof any common issues. Thank you again Sam! We appreciate your help!

Blake is very prompt, friendly, professional and price is more than reasonable. The fact that he was able to come in a couple of days from initial contact over the holiday was a blessing. Will highly recommend. Thank you Blake.

Love these guys! They treat you like family, and make sure all your needs are met. They replaced a tub and walls in my shower, doing an excellent job while keeping everything neat and tidy. Thank you RPG team for nothing but quality work and personable employees! I'll recommend these guys to anyone!

cleaned main line sewer of roots. Ran camara to visually inspect line. Very happy with quality of work and Jeremy was very professional in all he did. I used Reddi on sisters recommendation have used them before and they will be the first call I make next time to.

Marilynn H.

never even called me back