Best Clogged Bathtub in Virginia Beach VA

Technician did not give up in the face of defeat. Said the only way to clear the clog is to replace the trap but he will try, after an hour of battling the bathtub he finally prevailed and the tub started to drain once as it never had.

We were advised to use Roto-Rooter to help us identify a serious problem we're having with outside storm water drainage around our home. Our request was to help find any clog and/or breakage in existing under-ground drainage pipes previously installed by a landscaper - so we needed their camera service.... First request was done on line - a technician showed up - late on a Friday evening, with no camera or detection equipment. His notes (from dispatch) indicated the problem was with an outside sewer line. He was unable to do anything at all. He then called 'dispatch', explained the problem (that a camera was needed) in order to perform requested services. Second technician showed up a few days later (of course, you're provided a two hour window where you have to wait and hope they even show) - again, later in the evening - around dusk. He had a camera, but no 'detection' device to locate/identify IF a clog/leak was found - so could not do the work either. He called their camera department head and scheduled him to come out on a Saturday morning - supposedly first thing. We waisted our entire saturday waiting on him - only to call dispatch to find there was no appointment even on the books because the dispatcher process was basically circumvented. After wasting the day, we were then informed he would not be coming after all because he wasn't even at work that day. They (dispatch) then scheduled another appointment (we're now at #3) on Monday, Sep 22. A technician named Ty showed up who actually had the necesssary equipment and performed all requested work. He was EXCELLENT - both in his skills and in his knowledge base. He was very helpful and personable. So if we were to rate Ty, we'd give him 5 stars; but Roto Rooter's dispatch service and diagnosis/interpretation of what service needs to be performed is well below even acceptable or adequate. We'll never use them again. Also, we were quoted that the fee was $300; then were informed that it was $300 per line to run the camera inside them. So we were looking at $300 x 4 when we were told it was a flat fee service. Never again.

Second time using this company for a clogged toilet. Josh was on time, professional, and persistent for the stubborn clog. He was great with clean up and we feel very confident in him and this company. If we ever have issues again we will definitely be calling these guys and requesting Josh again. Thank you Rotor Rooter!

Tony has come out to our home two different times and has fixed the problem promptly. He’s very personable and honest. Thank you Tony for your service.
Patty

I have deleted my long post because after discussing the situation with the owner my concerns have been addressed. As I stated before if a certain condition was met, I would be able to give the company a five star rating. I am glad to keep my word and appreciate the owner working with me.