Best Plumbing Fixture Installs in San Jose CA

On time, affordable and solved our problem quickly! Thank you.

Great job very kind and patient. Would use them again

Platinum rooter was assigned to service our home warranty claim for high pressure issue at our home. I suspected this is likely due to bad pressure regulating valve. Isaac came in and confirmed the PRV is gone bad. Our home warranty covers a new PRV. To my surprise he claimed additional $350 outside of warranty coverage for replacing the PRV. When I asked details on why this additional charges he was not able to explain exactly why and presented various unexpected modifications like - 1) need to add copper line to modify existing copper connection , 2) PRV needs to be custom fit. We have a standard 1 PRV and same model is readily available in market. When I further enquired about this he seemed annoyed and started refuting rudely saying he cannot buy same PRV. He also started saying copper is extremely expensive. Being aware of copper pipe pricing ( the inlet line has smaller than 1 feet copper connection) I asked how much copper pipe is required he got into his van and refused to give any specifics. When I asked for breakdown of $350 he also refused to provide details and kept saying if you do this outside warranty this will cost you much more. At that point I realized this conversation is not productive and i disallowed to do the work.

When I contacted home warranty and explained the unreasonable modification quoted for copper line etc, warranty company called platinum rooter and at that point I was told that contractor explained that new copper line is not required. And it's existing copper connection that needs to be cut by 1 or similar to fit new PRV. I wonder why Isaac kept repeating copper is expensive in first place ??

Then I called my own plumber and they clearly confirmed the same 1 PRV can be swapped out without any further changes. Home warranty assigned new contractor based on the evidence from my plumber. I cannot recommend using platinum rooter and plumbing inc mainly because they tried to be dishonest, obscure by claiming false plumbing modification to draw more money from me. Overall, I had an unpleasant experience working with them and want to send this review out so you can save yourself time and money by hiring other honest plumbers.