Platinum Rooter & Plumbing inc

Don’t hire Isaac! He does not live up to his warranty. Could not fix a leak in my pipe. Aldo refuse to honor warranty. Lost $385 for doing nothing.

Great company from start to finish. We just bought our house and a sewer issue kept recurring. Isaac came out and provided an unbiased estimate of what the issue was, what it would take to fix, and what it would cost. No sales tactics. No asking what other companies bid. Scheduling was easy and work was completed on time. And they did a great job of communicating before, during, and after.

Flooded kitchen. Called and left a message and someone contacted me after hours. Came out the next business day. They were awesome from arrival until the job was done. Hard workers and didn't mind me around and explained everything. Gave me multiple options and fixed my clogged pipe. Showed me the issue as they found it. Can't recommend enough and military especially with honesty and fair prices.

Our toilet backed up on a Sunday morning. It was a mess. Our previous plumber had a outgoing message they no longer do weekends or after hour service. Found Platinum Rooter & Plumbing and called at 9:30am was told they could probably be out by noon. They arrived at 11:00 am and cleared the clog. We found our new plumber, We are very happy campers in my house.

Isaac was professional and on time. He provided a fair estimate and did a solid job. I have more work coming up that I will be asking him to look at.

Isaac responded for our call for help with a plugged sewer line. We used the warranty service available with our water service. He was able to clear the outside line and made everything was draining well inside before leaving. Thank you, Isaac.

Our kitchen Garbage Disposal was *leaking*, so we called home warranty on 6/30 and was assigned to Platinum Rooter & Plumbing Inc. After waiting for two days, there was no response from this company for appointments. No one in this company answered the phone. I called the Home Warranty company many times, and on 7/2, I received a notification that the appointment was randomly assigned to 7/23 without consulting my calendar.

I am unable to tolerate a leaking Garbage Disposal in kitchen for 1 month. After multiple attempts, I finally reached out Platinum. The owner said they MUST go there on 7/23 to DETERMINE WHETHER to replace the garbage disposal. I asked whether I need to wait for another month after 7/23 for them to order a new garbage disposal, the owner literally told me it's highly possible.

I told the owner the garbage disposal must be replaced. He asked me, Are you a certificated plumber? I told him it was diagnosed by another plumber. I can send him pictures about the situation and model. The owner very rudely rejected any proposal to solve this problem quicker.

I said I would write a review of what I experienced publicly, he owner said, If you leave a bad review with no reason, I will dispute this service.

Fine. Good luck with your business.

I used Platinum Rooter & Plumbing through my insurance company. Isaac the owner came down the same day looked at my busted water pipes under my sink and I also needed new sink fixtures and of course the warranty company wanted to pay for the most basic ones. Isaac gave me an estimate of a really nice one and I went ahead and let him install it. I read the one star reviews and they’re just upset because they had to pay out of pocket what their warranty company wouldn’t. IT’S NOT THE PLUMBERS FAULT IT’S THE WARRANTY COMPANY’S FAULT. GET A BETTER WARRANTY COMPANY. I would recommend Isaac to anyone that needs a good plumber.

Had a major problem with a gas leak and these guys took complete care of it with no problem at all. Very impressed with the care in their work!

Platinum rooter was assigned to service our home warranty claim for high pressure issue at our home. I suspected this is likely due to bad pressure regulating valve. Isaac came in and confirmed the PRV is gone bad. Our home warranty covers a new PRV. To my surprise he claimed additional $350 outside of warranty coverage for replacing the PRV. When I asked details on why this additional charges he was not able to explain exactly why and presented various unexpected modifications like - 1) need to add copper line to modify existing copper connection , 2) PRV needs to be custom fit. We have a standard 1 PRV and same model is readily available in market. When I further enquired about this he seemed annoyed and started refuting rudely saying he cannot buy same PRV. He also started saying copper is extremely expensive. Being aware of copper pipe pricing ( the inlet line has smaller than 1 feet copper connection) I asked how much copper pipe is required he got into his van and refused to give any specifics. When I asked for breakdown of $350 he also refused to provide details and kept saying if you do this outside warranty this will cost you much more. At that point I realized this conversation is not productive and i disallowed to do the work.

When I contacted home warranty and explained the unreasonable modification quoted for copper line etc, warranty company called platinum rooter and at that point I was told that contractor explained that new copper line is not required. And it's existing copper connection that needs to be cut by 1 or similar to fit new PRV. I wonder why Isaac kept repeating copper is expensive in first place ??

Then I called my own plumber and they clearly confirmed the same 1 PRV can be swapped out without any further changes. Home warranty assigned new contractor based on the evidence from my plumber. I cannot recommend using platinum rooter and plumbing inc mainly because they tried to be dishonest, obscure by claiming false plumbing modification to draw more money from me. Overall, I had an unpleasant experience working with them and want to send this review out so you can save yourself time and money by hiring other honest plumbers.

Fantastic, reliable, well priced service. Easy to schedule, great skilled plumbers, tidy and conscientious work

Responsive, speedy service. Extremely professional and get the job done right the first time. Recommend highly!

Great service, Thank you Isaac!

2 thumbs up