Best Heating Safety Inspection in San Antonio TX

Goettl was not my first choice, but when they were the only ones that could send a technician on the same day that my AC stopped working, my choice was made and I’m glad that I went with my second choice because they reset the standard of customer service starting with my installers Johnny and Brian. They always took time to be mindful of how they walked into my house they wore shoe coverings, always cleaning themselves off before they came in doors, and they always explain what was going on. Johnny took the time to explain the differences between single and two-stage systems, and my different options. I felt that they gave me several avenues to choose from when replacing my 27 year old AC an air handler. Additionally, Johnny took the time to walk me through how the system was interconnected, and to explain my selection of ultraviolet bulbs and filters that I wanted for my additional safety. Then came the QA process. Ignacio was very efficient. He came in and verified the work. He explained everything he was conducting the quality assurance check on in the system look better than my old system. It look like somebody came in and renovated my AC room, and the insulation was very professionally done. They gave me some recommendations on how to keep those bothersome leaves out of the main condenser area so I was very happy. Ignacio conducted his check and let me know what the next process was - this were Reagan, the nice customer service Rep, took over. She had been in communication with me the whole time letting me know when people are coming to my home when to expect them help me manage my expectations; she make sure that I was aware of all the required additional inspections from the quality assurance to the city inspection. She was on the ball. The highlight of Goettl’s business is their customer service - the employees are a cut above. They have set the standard for customer service. I highly recommend Goettl and the professional team of AC installers and plumbing. I liked that Goettl always text me a picture of who is coming over and what time to expect them again top-notch service and there was one other person. I need to mention the initial technician that came out to look at my broken AC handler and that is Usam. He did a great job of providing me with decision factors so that I could decided what the best course of action of either 27 year old AC system or replacing it with a SEER one system before it they are replaced with a more expensive SEER two system on 1 JAN 2023. I’m glad I chose Goettl to replace it I normally do not go this far into a critique but I definitely want to highlight these for individuals that made the process easier when it was especially an unplanned event for me.

Gil was helpful, and diagnosed the issue immediately! Very happy with service

The tech Cecilio was very understanding and patient and very informative. I will be using these guys again .