Best Fixture Installed in San Antonio TX

This is the BEST plumbing company to work with! Great work, fair prices and timely too. I have 2 rental houses in the San Antonio area and wouldn't trust them to any other company but BG Plumbing!!

Unprofessional, incorrect information given by operator on initial call. Didn’t fix the issue with the first visit, had to come out again and wanted to charge an additional amount for something that was still broken. Peter and his helper that came out today didn’t even want to stay to try and help the issue while I was on the line with the operator trying to understand the wrong quote given on the phone. During which, the guys outside were in a hurry to leave and didn’t want to wait while we sorted out the price details. When Travis, the owner, called after the fact he said that the operator doesn’t have the correct information because she isn’t the technician. Hmm, but she is the front line of your company right? He wanted to argue and be unprofessional. I understand it’s Christmas Eve, people want to be home with their families but do not give out incorrect information to begin with, don’t schedule your workers to work when the don’t want to and don’t argue with customers *after* the fact. I am well aware that “services aren’t free” as Travis so *professionally* stated, but if the issue is still not working after they’ve attempted to fix the drain with a snake (even though we told them we already did that), a little ownership and good business ownership should at least be felt and offered try to help the situation and understand where the customer is coming from instead of arguing to try and keep their pride.

They been to my residence about 4 times. One of the problems that originally happened at the house was the duct cleaning. They came and supposedly did the work. A day afterwards I decided to do a walk through to check the job. Well, come to find out they had bent most of the metal covers to the vents. They had also forgot to clean one of the vents that was located in the laundry room.We called to complain about the problem. So, they scheduled a day to came to fix what they had damaged n missed. Well, they came in to replace the damaged mental covers. Oh, the vents had to match the ceiling color. So, they started to do the replacing. I smelled fresh paint n decided to go out to see what they were doing. You wouldn’t believe it! They were spraying the vents on the front yard. You would think that they would do that at their shop. But, no they did here. Oh n they didn’t clean the duct

I called to see about getting service done on my AC and Genesis was very helpful, polite and professional.

Be aware of this Co!!! they will give you a price before they start the job and then they will start telling you this and that (which should be part of the quote) needs to be fixed and we charge $$$ for it. at the end they will tell you parts were not included in the quote!!!. When was the last time parts were not included in a quote?? even their paper shows you parts are included they would deny it. NOT HONESTI recommended you to have everything in a writing contract with all the details listed if you are going to hire this Co. and fire them as soon as they start coming up with some BS.#BE AWARE