Best Sewer Snaking in Saint Petersburg FL

I called called this business on October 14th 2022 at 8:07. After explaining to the receptionist my issue that I had with my toilet valve, she politely took my name and phone number and said a tech would call me back. Well it's now October 16th and 11:30 am and to this point I have not been contacted whatsoever. I reside in south st petersburg 1 mile from tropicana field. This is very unprofessional and left me as a potential customer in a bad situation with my plumbing. I'm a 20 year retired decorated military veteran of operation enduring freedom in which she did not know, but that should not matter whatsoever. to have a company provide this lack of respect is totally UNACCEPTABLE and UNPROFESSIONAL.