Best Drain Backup in Saint Paul MN

Our plumber showed up within 1 hour of our initial call and was very courteous and professional. Despite some equipment difficulties due to sub zero temps, our problem was resolved and he even fixed some other issues that had been left by a previous plumber, all while sticking to his initial estimate. He left his work area cleaner than he found it. Would definitely use again. Thanks!

We have a private well and septic and they were able to work on it, which, if you don’t know, not all plumbers will work on wells and septic. Alan was very friendly and professional. They were super quick getting the job done and showing up on time. They also gave me a military discount which was greatly appreciate it. Overall just a really good experience and no more clogged drain so I feel like it was a win!

Ruslan and Rob did a great job on both of my projects (a stack replacement/code issue and a dishwasher/fridge plumbing install). Even my cranky little dogs liked them! Thanks for the solid work!

Jesse was very knowledgeable and personable. He came in and assessed my problem, set me up with specialists as a next step as well as doing everything he could to make my issue manageable. He was easy to get along with and someone I would highly recommend to anyone who has a similar situation suddenly appear.

Justen Plumbing does great work. Mike is a honest hard working family man who’s your local neighborhood plumber. He’s a one man show so be patient about him returning calls when he’s busy. But his work as a master plumber is top notch and has honest pricing about his quality work.

Justen plumbing helped install a brand new water Softener for my house after my old original Kinetico one died. I’ve had nothing but soft crystal clean water since. I recommend him to all my family and friends here in the East Metro that need plumbing work or projects. Thanks Mike! You have a lifetime customer in me!

I called early in the week to schedule a plumber to come to my house and fix a leak. The window was 12pm-1pm Friday the 22nd. They sent me an email the day of the appointment to confirm and I did so. I get to my house shortly before noon on the day of the appointment and wait for the plumber to show up. At 1 pm no one has shown up nor has anyone contacted me to tell me they would be late. I called and text shortly after 1 pm to find out if anyone is coming. No one answered the phone and about 20 minutes later I did get a text stating the plumber was running late and would not be there till after 2:30 pm. I am rather disappointed that I wasn't notified earlier that they would be late and could not make the scheduled time.
I realize that things happen and the appointments are made ahead of time based upon scheduled finishes and not everything goes as planned. What bothers me is that no one reached out to me before 1 P. M. to tell me that they would be late. You know at 12:30 that you will not make your 1P.M. appointment, you should have called or reached out to me before hand.

Edit: They followed up with me and took full responsibility for the lack of communication. I was impressed with their professionalism and wanting to fix the issue.

Very prompt and they do excellent work. I would highly recommend them

Overall great experience working with Cichy's Water & Sewer. Communications were clear, thorough, and timely. Both the administrative side and work crew were knowledgeable and professional. I was pleasantly surprised by the speed at which the work was completed and the care taken to protect my existing landscaping throughout the project and during clean up. Would highly recommend!

Rich did a great job fixing my smelly water problem. I really appreciated the straight forward pricing and options he presented us with.

Alto was referred to me by another customer. So I set up appointment, I'm gonna cut to the chase. I was charged $250 for the first 90 mins and $175 per hour after, and I was told it would be $2 per additional foot to run the snake beyond 100 feet. He ran the snake an additional 50 feet. I paid almost $800. I had to call another company out to actually clear out the wipes stuck in the drain. They charged $198 and actually unclogged the drain.
I spoke with the person that referred me to Alto, whose opinion I trust because he is knowledgeable, I explained to him what Rick did and what he charged me...he couldn't believe it and was not happy as that's not what Alto even charges for multi dwelling plumbing issues.
I'm told they get commission..I guess being a woman that doesn't know much about plumbing, Rick decided I would be his target that day.
The person that referred me is going to try and help me recoup some of the money back, he felt really bad, and has not had this type of experience(work or price) with Alto before, and knows who Rick is.
All it takes is 1 person/employee to give a business a bad reputation.
Due to the experience I had with Alto, I will not recommend this company, and I advised the person that referred me(even though he meant well) not to refer them.