Best Design / Build in Saint Louis MO

Linek has provided us with plumbing service for over 10 years and we have always been highly satisfied with their quality service. Recently they installed a new sump pump which by no fault of theirs failed to activate during a heavy storm. It turned out to be a manufacturer failure. They represented us to the manufacturer who refused to help offset our deductible. Steve Stilwell worked diligently on the issue and helped us cover the deductible in spite of the fact that they were not obligated to do so. Linek is a stand up firm and we continue to use them and recommend them to friends and family.

Doesn't work in the city

I originally contacted Merlo because of a leaking faucet in my bath tub. Devin came out scheduled for 8:00 arrived 8:15 (no problem at all). I explain the issue again, showed him where everything was and left him alone to do his profession. 20 min later he walks out the door, I assume he's grabbing a part, but then he drives away. I walk into bathroom and see everything pulled apart so I then figured he had to go pick up the part from somewhere. He returns about 9:00 am, finish the job close to 9:30 and gives the price of 300.00 or so.
I then asked for a cost breakdown and I asked him to show me what he to resolve the issue. and he explained what he did (per the receipt: Replaced Phistor Shower Stems)... I realized that he was not here for 3 hours barely 2, and when I addressed that he took off the extra hour or so he falsely added. total now 245.50 for time and parts... after this I was not satisfied with my experience but was content because the original problem was fixed the leaky faucet.
A week or so later I realized the shower and valves weren't functioning like they use to. Contacted Merlo, and Devin returned to adjust the problem... for a short time it seemed okay, but the shower was still not functioning properly.
Now it's been about 2 months from the original visit, I contact Merlo on a Tuesday and explained the ongoing issue since the first visit, they said they can get someone different on Thursday or if I want the same guy I would have to wait until next week. I said no I need the issue looked at sooner. Fine Thursday between 10-12 it is.
Worker Doug calls at 9:47a.m. on Thursday and arrives a few minutes after 10 a.m. I explain the issue and experience, I stand there and he turns the shower on and adjust a valve and the shower pressure was fine but only from one head he explained probably eventually I may have to replace it because its older and I asked questions to make sure the drizzle from the faucet was the reason for the shower issue etc.... Ending result, he didn't have to do any labor and was here for 5 minutes. Charges for the day 145.00..
Now do I need to list the problems I have experienced so far from this company??? Between poor communication and totally trying to get over with cost, not to even mention the quality of the work not being as impressive.
First call Doug make to the office ended with deduct 30.00 from the bill. Now he and I are conversing, once again I'm explaining this ongooing issue, now I can't understand what I'm being charged for... when the company number 1 NEVER discussed how they operate, is there a flat diagnosis fee etc? As a customer if a company doesn't mention a fee upfront then there's no charge until labor is being done (at least from my experience with other professional companies).
After going back and forth and a second call to the office the result was for me not to worry about the charges.

Only reason Merlo is getting 1 star is because I do appreciate their attempt on fixing the original issue and coming back out to examine why nothing is functioning properly since they fixed the original issue. My overall experience would be Zero stars because of how they operate; lack of communication with the customer and operating out of dishonesty.
I am a first time homeowner, single, young female and to reach out to a company I put trust into helping me solve a problem that is not my expertise, but to only be totally ripped off.

I would not say I wouldn't recommend this company to anyone because maybe they are good at how they perform in their profession, however they do not demonstrate professionalism to me at all. Therefore, I would rather share my experience with others and let them be the judge....and beware.

I finally found a great plumber. I have gone through so many plumbers over the years and I finally have one that is permanently in my preferred vendor list. Whatever I need, night or day, it gets done, right the first time and at the right price. Whether its a high end bathroom refit or a tenant emergency, Redington takes care of me. I've referred them to friends, family and other business partners and never had a complaint. Five starts all the way.