Best Emergency Flood Service in Reno NV

We were in the process of remodeling our downstairs bathroom and it was recommended we contact Aura Restoration as there appeared to be some water damage. Eric showed up the next day to assess the damage and make recommendations. Next thing we know, they were back the next day to do the tear down and set up dryers to dry everything out.

Both Eric and Steve were very friendly and personable and were knowledgeable on what needed to get done. Eric communicated with me almost daily by phone and kept me informed on what was going on. Steve was a hard worker despite how hot the days were and did a wonderful job tearing everything out. Overall, I was shocked how quickly this transpired. From the time the initial call took place to the time it took to finish up the mitigation/take the dryers back out was less than a week. This is not something I've experienced before (the immediate response) and I was very appreciative of their help.

I would definitely recommend them to others in similar situations.

If we could give 6 stars we would! Ignacio and Anthony were extremely knowledgeable and professional! We had another company quote us a whole new system that would cost between $5000-$10,000…. With Igancio and Anthony’s expertise, we were able to remediate the actual issue for under $1000. We called multiple companies during the stress and their office was super nice and responsive. Do yourself a favor and ONLY call Ignacio and Anthony at Roto-Rooter.

I feel so lucky to have found Mr. Don Weston. I needed to change out my kitchen faucet. He was the first to respond. He is amazingly communicative and flexible: answers texts, calls, and emails in a timely fashion; has excellent availability/lead time; sent me photos of his work; is personable and warm; is willing to actually talk about his findings and be instructive on how to use my new fixture and things to look out for in the first days after installation (vs some professionals who come and go and don’t want to communicate beyond a sentence on the invoice). His rates are extremely reasonable. I feel confident he will stand by his work and respond to me as needed. He is trustworthy, let himself in and locked up behind himself. Mine was a smaller job and he treated it with the same care and priority as a big one. Really grateful to have found such a consummate professional. Thank you Mr. Weston, and I hope I’ll have the privilege to retain your services again when future plumbing related needs come up. -jojo