Best Drain Cleaning Machines in Reno NV
Plumber
I really didn't want to write a bad review. But the service I received from this company was so utterly bad I had to come back and leave this here.
In short: they took advantage of my lack of knowledge.
I had pretty bad leaking from a few different places under my sink. I thought it was a huge issue so I called Roto Rooter. The two men came in at a good time within their window. They were polite and started to find the problem right away.... they told me the issue was with my disposal and they all they had to do was replace it. So they took about 2 hours to take the disposal out and then they told me they had to go get a new one and that it would take about an hour or so to come back. It took about 4 hours... time I had to sit around and wait. When they came back, they took another long time to put the disposal in. Then they claimed they had a problem with the bolts and that they would just need to run to the truck to grab them. That took another 30 minutes. To grab bolts.... from the truck... so when they finally got that done, they told me there was another major issue and that they had to replace a pipe. So off they went again to go get this pipe from home depot. Took them about another hour. Then when they came back they worked with this pipe for another long time. By the time all the major issues were taken care of, they had spent all my time from about 9am to almost 7pm. ALL DAY. And at the end, they told me that the leak wouldn't go away because I have major plumbing issues that Roto Rooter doesn't fix. And off they went after charging me over $400.
After the gentlemen left, I noticed that my leak was quite a bit worse. And I was terrified that my major plumbing issue would cause more problems. At this point I was pretty annoyed because it had taken over 8 hours to get this issue solved and then it was just made worse all for a very expensive price. Yet no bad review.
Well, I had my dad come by and take a look at it yesterday because I wanted to know exactly what major issue I had so we could know who to call. When he looked under the sink, he noticed that everything was loose, the disposal was shoddily installed and that the pipe with the major issue was never even inspected and it was just fine. In 2 hours we went to home depot and came back and tightened everything and made sure we had the correct pieces and fixed it all. No leaking, dripping, flooding.. nothing. It's good as new. I have no idea why it took 2 men who do this for a living 8 hours to do what my dad and I could in just under 2. I mean sure, we didn't replace a disposal but that could have probably been done in another 2. This is by someone with no training whatsoever.
I am now sure that these guys came into my place and saw a younger female who was worried and took complete advantage of me. They let me sit and wait around for hours and hours while they did this and that. They lied about the problems with my pipes. They did not fix my leak, they in fact made it much worse. They did not properly install the disposal. They also completely forgot/neglected to tighten everything back up so that whenever I used water, it would all come out under the sink. I was led to believe I had a major issue and that they did all in their power to help me. No, they took advantage of me and my lack of knowledge. I regret that I paid them over $400 for headaches and stress and a leaky sink.
Single females beware. They'll take advantage of the belief that you dont know anything. Unfortunately I didn't know what was going on (why I called in the first place) and they totally screwed me over. I'm glad I was able to get someone who did know because I would have stupidly wasted my money on an actual professional.
www.rotorooter.com
In short: they took advantage of my lack of knowledge.
I had pretty bad leaking from a few different places under my sink. I thought it was a huge issue so I called Roto Rooter. The two men came in at a good time within their window. They were polite and started to find the problem right away.... they told me the issue was with my disposal and they all they had to do was replace it. So they took about 2 hours to take the disposal out and then they told me they had to go get a new one and that it would take about an hour or so to come back. It took about 4 hours... time I had to sit around and wait. When they came back, they took another long time to put the disposal in. Then they claimed they had a problem with the bolts and that they would just need to run to the truck to grab them. That took another 30 minutes. To grab bolts.... from the truck... so when they finally got that done, they told me there was another major issue and that they had to replace a pipe. So off they went again to go get this pipe from home depot. Took them about another hour. Then when they came back they worked with this pipe for another long time. By the time all the major issues were taken care of, they had spent all my time from about 9am to almost 7pm. ALL DAY. And at the end, they told me that the leak wouldn't go away because I have major plumbing issues that Roto Rooter doesn't fix. And off they went after charging me over $400.
After the gentlemen left, I noticed that my leak was quite a bit worse. And I was terrified that my major plumbing issue would cause more problems. At this point I was pretty annoyed because it had taken over 8 hours to get this issue solved and then it was just made worse all for a very expensive price. Yet no bad review.
Well, I had my dad come by and take a look at it yesterday because I wanted to know exactly what major issue I had so we could know who to call. When he looked under the sink, he noticed that everything was loose, the disposal was shoddily installed and that the pipe with the major issue was never even inspected and it was just fine. In 2 hours we went to home depot and came back and tightened everything and made sure we had the correct pieces and fixed it all. No leaking, dripping, flooding.. nothing. It's good as new. I have no idea why it took 2 men who do this for a living 8 hours to do what my dad and I could in just under 2. I mean sure, we didn't replace a disposal but that could have probably been done in another 2. This is by someone with no training whatsoever.
I am now sure that these guys came into my place and saw a younger female who was worried and took complete advantage of me. They let me sit and wait around for hours and hours while they did this and that. They lied about the problems with my pipes. They did not fix my leak, they in fact made it much worse. They did not properly install the disposal. They also completely forgot/neglected to tighten everything back up so that whenever I used water, it would all come out under the sink. I was led to believe I had a major issue and that they did all in their power to help me. No, they took advantage of me and my lack of knowledge. I regret that I paid them over $400 for headaches and stress and a leaky sink.
Single females beware. They'll take advantage of the belief that you dont know anything. Unfortunately I didn't know what was going on (why I called in the first place) and they totally screwed me over. I'm glad I was able to get someone who did know because I would have stupidly wasted my money on an actual professional.
Reno, NV
Plumber
Plumber
We have had the priviledge of working with Easy Rooter numerous times over the past 4 years. We are a vintage 100 site Mobile Home Park and have called them for emergencies as well as scheduled work. They always show up and they always do everything they can to fix both fresh water and sewer line issues. Some lines are beyond repair and will require replacement but that will be a different review. They are neither the cheapest or the most expensive and we do not call anyone else. We value them and the services they provide for us.
www.easyrooterplumbing.com
Reno, NV
Plumber
It is so great to have a serviceman arrive ON TIME! Shane actually arrive about 10 minutes early and quicthkly went to work. We had a problem with our kitchen faucet and problems with our two toilets. Shane found that the faucet cartridge needed replacement and a new cartridge has been ordered. Next, Shane looked at our Kohler toilets, found the same problems with both toilets and quickly replaced the parts. I would say that Shane provided us with a winning Royal Flush - toilets fixed and the cost for the repair was very fair. Looking forward to having Shane return as soon as the replacement cartridge arrives. This is a five star operation. If you have plumbing problems, call Brie and make an appointment to get your repairs on time and at a fair price.
Reno, NV