Best New Sink in Reno NV

This was our second time using The Rooter Bee. Our experience was just as good as the first. When you have a major sewer problem it's so nice to have such a knowledgable and experienced plumber. AJ was very responsive to all of our questions and the estimate was spot on. We really appreciated such good customer service. Definitely recommend!

Very disappointed with Best. In 2011, Joe was the only plumber and was on fire to grow his 3 year old business. Now, he will not respond to a request about the descaling shutoff valves on the Rinnai he installed in 2011 so I can descale the unit. He never left instructions this needs to be done once a year along with replacing the water filter. (The unit is still working fine, but has never been serviced!). The lady in the office said they will NOT rpt NOT service this unit since it has been 11 years! (I know a much better company than Best that will descale the unit, but I am capable.)
When Joe removed the 90 gallon water heater it had water hammer suppressors on the hot and cold water lines. I asked about replacing these. His response “don’t worry about it”. I lived with water hammer for about 8 years and finally called him. He and 2 of his crew came to my house and put in a pressure regulating valve to reduce the water pressure. Now we all know this is not going to stop the water hammer, so they entered the crawl space and hammered the nails holding the pipe clamps. Joe pointed to the intake water line for the 3M water filter. More on this later. They did the attaboys and left, but I still had water hammering. Not good for washing machines, dishwashers and toilets.
So I called Jet plumbing and they came out right away and installed an expansion tank in the line before the 3M water filter where Joe had been pointing and voila, no more water hammer. It cost less than $300.
Thanks for nothing, Joe. I will figure out the descaling ports for my Rinnai.

Our water heater went out yesterday, I called Nick and asked how soon they could come out and replace it and today at 11:00 am it's done. I thought I would have to go with out hot water for weeks, so I can't express how grateful I am with the fast, professional response. Tracy did the install and he was extremely professional, courteous and an all around great guy. I can't thank NHC Plumbing enough and I would highly recommend them. Thank you thank you thank you!!

CAUTION:
I dunno if this is a different rooter rite inc, pretty sure it isn't, but check them out. I just saw an inside edition bust on this scam artist. They hired a new guy that had no idea what he was doing to bust open a gas line instead of what they were sent there to do.

“Friendly” is a great word to describe them. Justin was very knowledgeable and professional, and we had a few laughs while he worked. I would definitely hire them again.