Best Whole Home Electrical Inspection in Raleigh NC

My AC went out so I called Weather Master and scheduled an appointment. I told them what I thought the problem was, which is significant. They said they had an opening in a few days. I told them that I could do that day as long as they were done by 1 because I have to go to work. Audrey put it in the notes and assured me that they could do it. The day of the appointment I waited and waited. I finally called at 12 and spoke to Audrey again and asked if they were still coming. I reminded her that I had to leave at 1. She put me on hold and called the dispatch to inquire. She came back and told me that the service provider was held up at the house on the schedule before me and she would call me by 12:30 to let me know either way. At 12:37 a different lady called me to tell me that the service provider was free and could get to my house by 1. I told her that I had to leave by 1 and if the provider couldn’t be here and diagnose the system by then, he would be asked to leave. She told me that he was 20 minutes away and would not be able to do that and asked if I wanted to reschedule the appointment. I told her I did not because I prefer to work with companies that were committed to professionalism. The then proceeded to “apologize” saying that the company does no do time block scheduling and has no guarantee to be anywhere at a specific time: “sorry” for the misunderstanding. I replied that there was no misunderstanding. I was clear that I needed to leave my house at 1 when I scheduled the appointment and Audrey understood and noted it in my remarks. She started to argue again under the guise of an apology. I decided that it wasn’t worth my time to stay in a fruitless conversation about integrity and we said our goodbyes. Now here I am, at 1:03 completing this review.Follow up edit:I had someone (possibly a customer service rep but they didn’t identify themselves as such) call me after I posted this review. We spoke about what my expectations were and they took ownership on where they dropped the ball. They offered to make it up to me but I have already scheduled an appointment with another company. I updated my review from 1 star to 2 because of the nice phone call. It seems like they do actually care about the customer’s business. Take the 2 star review with a grain of salt because they never got the chance to do any work for me. I hope this helps someone down the line.

Stephen R. And his team were very accommodating to our strict scheduling demands to get our system fixed without disrupting our business operations at All 4 Paws Animal Hospital. Since we opened 5 years ago we have had to run our air conditioning year-round to keep the treatment area of our clinic comfortable. Our reception area was a crisp 68 degrees while our treatment area stayed a muggy 76 degrees year-round. The company who installed our system wanted over $200 just to come out and see if anything could be done to fix the problem less than 1 year after they installed it! Cape Fear charged less than half that to assess the problem, then were able to guve us a low cost solution. They did all the work within about 3 hours and arrived and completed clean up on time so we could continue to see patients and clients seamlessly. Now our entire clinic maintains an even, comfortable temperature of 72 degrees and I will save money by running the AC less and not having a space heater running in my reception area all year! Thank you to Stephen and his team as well as the friendly and helpful receptionist of the Cape Fear Raleigh office! Highly recommended for home or commercial HVAC repairs/install/maintenance. If only they did electrical and plumbing!!!

All the individuals from Bolton services I interacted with over the phone and in person provided exceptional friendly Customer Service. Larry provided a prompt and reasonable estimate of the work on Friday and was pleased to have the work schedule for the following Monday.I was very happy with the work done and completed by Chris and John. Kelly was very prompt to respond and send the information I requested the inspection report and the invoice. Overall very pleased with my experience working with Bolton.

Very professional service and very nice guy!
Recommended!