Best Plumbing Fixed in Raleigh NC

We had an emergency plumbing issue in our home, and we reached out to Plumbing Giant for help. We were very happy with the service that they provided - the plumber arrived early and was friendly, informative and competent. He was able to quickly assess the problem, which was a clogged drain, and he had the necessary equipment and spare parts.

I was trying to find someone to fix my problem and I found this company from the website. I am unsatisfied with the service.
(1) The appointment was from 11am to 1pm (technician (Andy) will come any time around this time range). But he does not show up until almost 3pm. We were waiting him and can not go anywhere (we got plans)
(2) He worked like 30min with his simple tools but it didn't work well and he gave up. So, the problem remains unsolved and he is charging us 100 usd for not even fixing the issue and told us it will be 400 usd if its fixed. I do not really understand how things work here since there is an hour rate and 400 usd if fixed within 30min? Also, what if second time someone else come from the company and still can't fix it and will we get charged for another 100 or 200 usd again as diagnostic fee?. I was asking the technician and decided to ask the company how things work and at this time I didn't say I won't pay him. But he lost patience and just left while I was calling the company and he told my wife I will never see you again.
(3) After he left, my wife called this company asked how things should work and asked if we can talk face to face since talk through the phone can cause some misunderstands. But they denied it and their attitude was awful. Their voice sounds being annoyed by our questions and I have to speak for my wife because my wife is not capable of handling their attitude.

All in all, I understand there might be some misunderstands here like some company simply sent people to your place and charge you hourly without any pre-inspection just for giving quicker service. But what I can not really withstand is the technician's bad attitude, not being on time and also the people in the phone sound so annoyed.

Follow up: They said send someone come my home to do a free estimate today around 1pm to 5pm but no one shows up at all.

I had to have a drain replaced in my shower stall. It was far more complicated work than anticipated and Eddie worked at it until the problem was solved. As they say, by the work, one knows the workman. Highly recommend Affordable Plumbing and Eddie!

We are very pleased with the work of Plumbing Giant and the plumber they sent to our home. He was punctual, friendly, and knowledgeable in his approach. After inspecting our drain clearing issue, he was able to provide a solution quickly using only the equipment and spare part we needed.

Although finding the leak was hard, Jeremy and Jared were wonderful. (I hope I got your names correct... two J’s)
They worked hard until the job was finished. Thank you!!

Our hot water heater was leaking (11 yr old heater). I noticed the leak yesterday at 9AM. Called Benjamin Plumbing right away, he came within the hour, after inspecting the water heater, it was determined to replace it. Had a new hot water heater by the afternoon. Very polite and great service. Thank you.

I have used Sonny's for our back flow inspection for the past two years. Just the other day I contacted them for a leak in at one of our rental properties. I told the lady/dispatcher that I needed someone ASAP. She kind of laughed but then the next day I got a call from Dave and he had it fixed within 30 minutes. HIGHLY recommend them!!

Scam artists. Was supposed to be a simple pipe cleaning. They ended up flooding my bathroom and kitchen. I was about to call a water mitigation company that my insurance would approve, but they had already called one of their choosing. They didnt pay for the damages and i was forced to do an insurance claim just to pay for everything. Also, it took them almost a week just to get a toilet remounted.....they kept getting the wrong flange. Unprofessional, untrained, unlawful. Never ever use this company for anything. Also stay away from their other company Air Rescue. They did a tune up service like alot of ac companies offer, but didnt finish the work and left saying they would return the next day. While they were there, they set the ac to 67 and the the fan to on so it would run non stop, yet they had pulled the main fuse on the compressor outside, so the house got hot and the ac wont turn on since its now disconnected. This is the state in how they left things at the end of the day and telling the customer they have to wait till the next day to have it reconnected amd they wouod have to pay another service fee as well. This should be illegal to run a buisness racket like this. Both companies are corrupt and use super shady tactics to earn more money off of their customers. Please share this info with your friends and family so that they too won't fall victim to these horrible tactics.