Best Air Conditioning Unit in Raleigh NC

Cape fear Raleigh Ian always on time and very reasonable! They are dedicated and always responsed to our service and emergency needs! Literally I called and they were right there in the dead of summer!

Ian offered his services in a timely manner and it’s cool in my home!

Great service took time with estimate and explained everything to me..Going to replace gas line to fireplace

Not sure what theses guys are doing, but when you install a new unit and need to have it serviced more than 3 times in the year, that seems to be an issue...

Now 12 months in and 4 service calls later they want to charge me over $100 to even look at it!!!!

And to add insult to injury they want me to pay for labor on any covered warranty items...

I absolutely do not recommend Newcomb and Company, they obviously do not know what they are doing

RH&A has done my bi-annual maintenance for a few years, and my experience with them has been good in that regard. So when it was time to get my system replaced I got a couple quotes and ultimately decided to go with the company I was already familiar and comfortable with. Sales experience was fine. However, installation was NOT. It has been an ordeal. Installation day was fine, but when the AC came on for the first day it was actually warm, the system stopped working. RH&A sent someone out, and turns out the AC drain lines had been installed incorrectly. Then the town inspector came out to do the inspection, but because RH&A had not left the necessary equipment on site to do the inspection (in this case, a ladder), the inspector had to decline the inspection. RH&A sent out a ladder, inspector came back, and failed the inspection due to a small air leak and lack of CO2 monitors, which I was unaware were required to be provided to me. RH&A came back out and fixed the air leak and installed the monitors. That repair person found that the trim surrounding the attic access was falling off, having been removed to get the new equipment into the attic. I had already corresponded with someone at the company about it and sent pictures, but they were ignored. Thankfully this time they sent someone out right away and got it affixed properly and cleaned up/painted. Then the inspector came back out and everything passed. Now I just need to get RH&A to come back out and take their ladder, which has been sitting on my front porch for 4 days, even though the company had pressured me to move up the final inspection because they needed their ladder back.

Luckily I am able to work from home, because all in all I had to stay home SEVEN times to get this all dealt with. That is not acceptable. I do have to point out that all of the issues stem from the initial installation. My overall interactions with the company have been positive - they are friendly, apologetic, and worked quickly to remedy the issues. However, during the initial sales pitch, they made a big deal of how all the installers were certified, trained, etc. Apparently mine needs some additional training....

I haven't decided whether to renew my maintenance contract next year. Luckily I won't have to deal with another installation for many years (I hope).

Brandon did an excellent job of going over the maintenance of my HVAC. He answered all of my questions.

Went with another company that did not require an upfront service fee