Best Remodeling Jobs in Portland OR

Terry came to bid a water softener system. He was very thorough and informative. While he was at my house I shared another issue with a leaky water main. Terry offered to fix on the spot at a fair price. I think he did really high quality work and I would recommend him for any plumbing related question or issue.

This company is too busy to accept appointments for new customers.

Meticulous Plumbing came out to look at a kitchen sink issue which they ended up not charging me for because it was just the removal of a loose metal piece that was gumming up the works. I asked them to take a look at a bathroom sink slow drain issue too that they identified what the issue was and repaired it on that visit (which they did charge me for). Ethical, competent, professional, efficient. Excellent service.

They seem nice, and they came over very quickly. They were prompt about returning calls and texts as well, and while I got cheaper rate quotes, their rate was largely in line with the area at $180 for a call-out.

However, despite me mentioning repeatedly to Nathan that my shower was American Standard both on the phone and in my text message, Nathan took one look and was like: Yeah, I don't know. I don't do American Standard. I opened part of it for him and showed him where it was leaking, and he was like: Yeah, you need a new part. I explained that I had already replaced these parts at the advice of another plumber and it still leaked, so could he take a look if something was wrong with the installation perhaps. He just said No, I don't know anything about American Standard, so I don't want to touch it.

He gave me a helpful recommendation of calling George Morlan, and they connected me to a company that will be here in two days, but that means another two days without a shower and we have to delay leaving on our anniversary trip on Thursday morning to let the new plumbers in. This could have been avoided if AACT Plumbing had told me they don't do American Standard when I told them over the phone AND in a text: I need an American Standard diverter fixed.

Great job scheduling, communicating details and reminders to me, installation of toilet went great. Not even a minor problem from initial phone call to completed job. If I was asked, what can we do better? The answer would be, don’t change a thing. The company has good people. I hope they pay them well so they all stay.