Aact Plumbing

They seem nice, and they came over very quickly. They were prompt about returning calls and texts as well, and while I got cheaper rate quotes, their rate was largely in line with the area at $180 for a call-out.

However, despite me mentioning repeatedly to Nathan that my shower was American Standard both on the phone and in my text message, Nathan took one look and was like: Yeah, I don't know. I don't do American Standard. I opened part of it for him and showed him where it was leaking, and he was like: Yeah, you need a new part. I explained that I had already replaced these parts at the advice of another plumber and it still leaked, so could he take a look if something was wrong with the installation perhaps. He just said No, I don't know anything about American Standard, so I don't want to touch it.

He gave me a helpful recommendation of calling George Morlan, and they connected me to a company that will be here in two days, but that means another two days without a shower and we have to delay leaving on our anniversary trip on Thursday morning to let the new plumbers in. This could have been avoided if AACT Plumbing had told me they don't do American Standard when I told them over the phone AND in a text: I need an American Standard diverter fixed.

Aact Plumbing responded promptly to me when I needed help with a repair. They were professional, efficient, on-time, and easy to communicate with. Further, during this period of social distancing, they were careful about maintaining distance and took precautions (gloves and masks).