Best Plumbing Diagnosis in Portland OR

Kate was sent to our house to fix the water heater the same day we called for help. The old one had died. She took the time to answer all my questions and to make sure that we were on the same page before she proceeded. She procured a new water heater, removed the old one and replaced it with a new water heater. We are so happy with the work she did! We now have plenty of hot water.

There are numerous boxes to check off when being satisfied with a company who you fork over thousands of dollars to. Mr. Rooter Plumbing checks off most of these with satisfaction.

The employees are great; friendly, professional and treat your pets and family with care and respect. The three individuals (two visits) were great. Communication was detailed and clear (although sometimes after something was done).

For our specific situation, we had two major issues. One was that our water heater was on its last leg. It was over 20 years old and could have gone out any day, truthfully. So the original issue was that it needed to be reignited.

The pilot light somehow had gotten turned off and I could not get it back on with a few tries so I thought it was toast. During the first visit they reignited it and it worked fine. That was around $320. A bit steep, but worth it for me to learn i could do it myself if it were to happen again. During that trip, they quoted me for another a new installed water heater with a few add-ons I wanted ($2,400).

The second issue occurred a few weeks later. Our master bath toilet wouldn't stop running. I knew it was probably just a part, but we were getting new flooring in our upstairs bathrooms and figured they can come out, fix our issue at the same time they install our water heater. All those needs i figured maybe we could get some kind of deal?

They set the two toilets upstairs, replaced one fill part in the master and a few small parts for around $1200. So much for a break on price.

They did end up adjusting a few things and we received a bit of money back, but I would think for a company who is here anyway, we should have gotten the toilets set at no cost. Or at least a significant discount.

Overall, I'd say they are expensive, but they are also professional and do quality work. I don't think Mr. Rooter is any different than other companies in their pricing and lack of major discount in situations like ours, but they are a solid company to work with.

Very friendly, hard workers, good job.

Great Service! After hours call for a business. Great communication!