Best Parts Replacement in Portland OR

I called up Frontier Plumbing and Drain for a straight forward alcove tub install for my bathroom renovation projects. What turned into a single day job, quickly became week long project. Not because of Frontiers work, but the shoddy job previous home owners and builders did.

Jeff was great. Was up front with the costs and extra time it would take. He did what he said he would do got under budget as well. I can't but help recommend Frontier Plumbing and Drain enough to everyone I talk with.

Sean, junior, and Seth were the the men whom showed up to install our central air system and they were great guys answered every question aloud me to stay the and watch like a hawk and they didn't complain once they got it done fast worked well with each other and honestly I don't know how much they make but they should get more because I watched in amazement as the parts they had weren't gonna fit. my ac and heater would have been floor to ceiling and I asked if they were going to have to change everything out if it was gonna be a 2 day job and they smiled and started fabricating what they needed out of what they had it looks amazing extremely professional job and works even better and they were cracking jokes with me we were all laughing it was the best experience I've ever had with a company who has come to do work at my house these guys know what they're doing with out a doubt

We recently had our gas water heater spring a leak late at night. We'd had Pacific Crest Plumbing work on a bathroom addition a few years prior and have had no issues with that work, so called them up first thing in the morning to see if they could help us quickly. Nick was able to stop at the house a couple hours later after earlier appointments, and after looking at the unit and confirming its death, we talked through options and he provided a quote and the possibility of an install of a new gas unit the following morning. He kept us aware of his arrival time the morning of the install, and the work was cleanly done. The workmanship was good and we talked through the operation afterwards. I'd definitely recommend him for any plumbing work.

I called Portland Mechanical Contractors. I told them that they would need two people and two ladders for saftey. They said they would be at the store at 8:00 am and call before they got there. They told me it would be 60.00 one time travel fee and $122.50 an hr for two guys. Any other trips would be free since It is no longer an estimate but a work order.
They called at 7:58 telling me 8:30, There was only one person, so I helped him set up ladders Rope and get the tools up on the roof, took 5 Minutes. We found the problem quickly. We were off the roof by 8:55 am less than ½ hour. He was going to find out if they had a (Draft Motor)in stock . I texted him at 9:15am,to tell him I wanted a quote first. I was a bit surprised he was still outside at 9:45. He said he was still on hold to see if they had the part. He was frustrated he was on hold. So he left to Oregon city to see if they had the part, because he would have to pick it up anyhow.
I could buy the part for $202.00 (online)I knew this because I helped him on the unit. Well, He texted me at 10:48 to tell me it was 382.86. I thought cool $202.00(Parts), $60.00(travel), and 122.50 for labor. (really only 30 minutes and one person) 382.50 was just about right according to my calculations. So I called him right back to say cool go with it. But he told me 382.50 for parts and 3 hours of labor and still adding up. First of all it was only 10:55am I pointed that out to him. He got to my place at 8:30am. I asked how he justified the price for the part, I’m sure he gets wholesale prices. Plus I’m sure it would have been another 1 hour to install and He was an hour out and charging for drive time. He said his time started when he called me at 7:58. What the hell was the 60.00 travel for? I’m suppose to pay for him being on “hold” (45 min) with his own company and venders and his drive time to pick it up and deliver it at 122.50 an hour. I could have had the part delivered here next day delivery for 245.00. No hold time, no drive time, what a waste of time.

Terrible experience. Find another company.