Best Take Off in Plano TX

Rick called to let me know his arrival time. Before entering the house, he took off his shoes so he would not track dirt into the house. He checked for any possible water leaks under my home after foundation repair was completed. I was pleased with his work.

Needed a shower faucet replaced, actually ended up needing the whole valve replaced, as the old one was damaged. Their quote was in-line with another place I had look at it. To be completely fair to them, their final project price was substantially cheaper, as they took time to explain that if I did some of the demo work myself, the final tab would be far less. I appreciated that extra dose of honesty and communication. Very punctual as well. All aspects of the interactions were greatly positive. Hoping I don't need a plumber again anytime soon, but if I do, this will be the first place I call - and recommend to others.

We called Tex to come out to replace a kitchen sink. The experience was a nightmare. Tex and his helper showed up on time at 8:30, but lacked the necessary materials and had to immediately leave to go to Home Depot. During the installation process it was determined that the opening for the sink would need to be enlarged. The shop vacuum did not have a filter and Tex assured me that a wet washcloth would be sufficient to collect the dust. I also need to point out that while he said my house was cool, he also had a portable fan directed at him while he worked. My entire house filled with the dust from the procedure. When the sink was still hanging on one corner, Tex took a hammer and hit the sink to knock it into the hole. The corner of the sink broke and he then made me give him the receipt so that he could return it and tell them that it came that way. He managed the return, but failed to get another sink. He told me that I should just pick out a different sink and that I didn't need the one that I wanted and had researched online. I asked him to put the old sink back until I could get the sink that I wanted. He refused and told me that unless I wanted a hole in my kitchen counter instead of a sink, then I needed to pick out something else. I settled on a different brand and a different material than the original sink I had purchased and Tex finally installed the sink. His invoice was twice the amount it should have been. We will NEVER use this company again.

So they just hang up the phone on you, I asked information about cost and installation and told him he was the first one I contacted and he just hung up on me. Elite? Not so sure.