Best Remodeling Contractors in Phoenix AZ

Scheduling, dispatch, and technicians were all very good, responsive and timely.

Only issue was that there was no mention of labor cost, no $ totals on initial estimates, only on the final invoice.

We have used Johnco Plumbing last year for a sewer line break through our service line warranty (they were the ones to pick them and send them to us) Service was great and a great job done without us ever having to fight with the insurance. SO we decided to use them this time when we have had an issue with our water heater leaking. I called at just before 8am no answer left a message w/phone# no call back after an hour. Called again just after 9am still no answer and left a second message, waited and another hour and still no call back. I called again just before 11am and finally reached a live person. The representative took down the model#, serial# and the brand of or water tank and gave us a window time of 11:30am-1:30pm. well 1:30pm rolled around and no one showed up nor did we get a call that a plumber/tech would be late. I called again and still no answer only answering machine left a 3rd message. No call back AGAIN. Called a final time around 3pm and left my final message that I was following up and we have a no show. FINALLY at 4pm a plumber/tech called stating he only was forwarded our issue at this moment and if we can reschedule to MONDAY. I told him absolutely not, I've called and spoke to someone around 11am we were told a timeframe of 11:30am-1:30 pm and its now 4 PM and now you want to reschedule? I don't know whose exactly at fault here whether our info was never passed on to the plumber/tech or the plumber/tech forgot and lied about not getting the job til then...but something needs to be done about your customer services process.

I did some work with Dennis and his company and I must say these people are the most professional friendly is family-owned company that I have ever came into contact with. I never actually enjoy digging a hole in my life but these people made my experience just the best I would prefer anyone to use them on any job that they have and their plumbing needs are in home without a question of doubt

The plumber that was sent to our home was fantastic...unfortunately I do not remember his name. He was friendly, personable, efficient and impresdive