Best Portable A/C Services in Phoenix AZ

Carter was super efficient and fixed our water heater quickly. Thank you all so much for the wonderful service!

Our AC stopped working and we called George Brazil who sent out Curtis from their sister company Patrick Riley. Curtis was very professional. Very detailed in his diagnostics. His detailed explanations and personable nature was greatly appreciated. He gave us all the details needed to be able to make a decision for a new unit installation.

Appointment scheduled for Wednesday with Dan, a plumber for Donley. He came and installed 3 new outdoor hose bibs and a backflow valve. He also said he could remove an RO system under the kitchen sink. Work was completed. Very nice guy. Thursday evening, we realized that we had a huge leak outside with one of the pipes he installed. They sent him back on Friday where he repaired the leak. Only problem was that after he left and we got ready to take showers, we had no water pressure. Scheduled again for Saturday morning but they called saying it would be very late before they could get to us even though we were scheduled for early in the day. My landscaper was at my house at the time and said they had not turned the water back on completely. Thanks a lot, Dan! Then we realized later that same day, that our ice maker wasn't making ice and had no water in it. Called back and they set the appointment for Monday. Ricardo came and the ice maker had been disconnected by Dan. Thanks a lot, again, Dan. Ricardo hooked it back up and promised we would be good. An hour later, we have water running out from under the freezer plus our garbage disposal no longer works. Called back and asked for a manager to call. Instead, a customer service rep called. Not what we asked for. The CSR didn’t have a manager call us either but instead had Ricardo, the plumber call me back. Ricardo says that it must be a problem with the ice maker. Okay, we just moved into this house a month ago and had the ice maker completely replaced with a brand new one from Sub Zero and it worked fine until Dan unhooked it without telling us and Ricardo hooked it back up. He also had no explanation for what could now be wrong with the garbage disposal. I spent $9K for a new HVAC unit with Donley just 3 weeks ago. No issues with the HVAC side of the business at all. I spent $2K with them for these plumbing issues. They have been here 4 times in a week fixing problems they caused. Finally, a manager did call. Nice guy who made no attempt to defend what he called his company’s incompetence. Listened patiently as I explained the whole issue. He promised to have a new plumber and the plumbing supervisor out the next morning and assured me it would be fixed. The plumber and the supervisor were at my house at 8AM the next morning. They hooked my garbage disposal back up and seemed very proud of themselves. (Don’t be too proud, you should have made sure it worked when you left the day before.) They then went on to explain to me that the leak (that did not exist at all prior to their work) is not a plumbing leak but a refrigerator problem. What a coincidence! No problem before they got here and now there’s a problem and they blame Sub Zero. I asked the supervisor, Steve, if he was proud of the work they did at my house. He said that he was not. I asked him if anyone was ever going to apologize for being at my house 4 times in less than a week to fix problems they caused. He wouldn’t answer. I asked him if he was going to say, “I’m sorry that you’ve had a problem.” Nope. Wouldn’t do it. I live by the principle of personal responsibility. Donley made several mistakes, refused to admit it, took 4 trips to try to fix issues they were responsible for. The supervisor did finally offer to pay for the service call for Sub Zero to come out and look at the leak under the freezer - the one that wasn't there until Donley mistakenly unhooked my ice maker. Big deal. To be clear: I have nothing but good things to say about the air conditioning side of Donley. And I have nothing good to say about anyone working on the plumbing side of Donley. Btw, this is the first bad review I have ever left for anyone I've done business with. . And I wouldn't have left this one either, regardless of the bad service, if the supervisor had taken responsibility and apologized for what we went through. A simple apology can make all the difference.