Best Hvac Maintenance Programs in Phoenix AZ

On June 21st I contacted Rooter Hero whom I had dealt with before

because my drains were backing up.



They came out and started a drain cleaning which soon became an

impassable clog according to the technician. He then quoted me a

price of some $3000 to dig up the sewer pipe and determine the

source of the stoppage. I thought that was an awful lot of money

but I was over a barrel with stopped up toilets and drains and with

relatives coming to stay for a few days.



They required a down payment of some $1750 on my Visa card to

begin work which I agreed to.



A laborer was sent out who dug up the sewer line which took about

5 hours. They then told me that they couldn't find a clog, so the

septic tank must be full and needed to be pumped. They also

installed two clean out traps on the sewer line with 3 feet or so

of plastic pipe leading to the surface.



Next they said they would dig down to the septic tank, about 30

inches down, for an additional $4000 dollars. I felt I was between

a rock and a hard place so agreed to that and they wanted another

$2500 down to begin that work which I also put on my Visa card.



The next day, before they began any further work, I came to my

senses and realized they were charging me over $8000 and for that

they had installed the two clean out pipes and were going to dig

down to my septic tank some 30 inches below the surface. And

they were not going to pump the tank, just dig down to it and

call someone to come pump it.



I was not going to authorize them to do anything else and I would call

someone else to dig and pump the septic tank. Which I did, finding

another company who both dug down to the tank and pumped it

for a little over half of the $4000 Rooter Hero wanted just to dig

down to the tank.



So now Rooter Hero has $4250 of my money on my credit card for

which they dug a 3 foot deep hole and installed two clean out

pipes. I later called them and told them how I felt they had taken

advantage of me possibly because of my age, (I am 81) and I thought

they should return the second payment of $2500 since they had done

nothing to earn it and I felt the $1750 was more the adequate for

the small amount of work they had done. Their reply was that I had

signed the Visa agreement and they were going to keep all the money

I had put on the card.

I ALWAYS know I am going to get great service and information about what Day and Night is working on at my house! They have serviced, repaired and upgraded many things for me and they do a GREAT job. Recently Josh came out to replace our hot water heater, he also checked out our soft water system and our recirculating hot water unit and he did a phenomenal job with all of our issues! He left my garage cleaner than what it was before he came! Day and Night is at the forefront of customer service (much like Nordstrom's) and without a doubt I know that my home is in good hands with them!!!!

Lovely experience with front office, I think. I was quoted the price on the website and scheduled promptly. The tech came out dressed as a good ole boy. Never introduced his companion that wasn’t wearing the company uniform or identification. Talked about the situation and then stated he would need to clog the system in order to find out what was wrong. While he complained about a bad hip and struggled to get off of my short, not overstuffed loveseat, his partner quickly went down the hall and began to put stuff down the drain. When I asked if was planning on cleaning the clog he was making for free he said “no”. I told him not to break what wasn’t broken, he told me a price for the camera service that was over $400 more then I had been quoted. He told me the website price was just for him to show up. Bait and switch on an elderly widow.