Best Heating Replacement in Phoenix AZ

Seth Martin is an exemplary employee of Day and Night Plumbing. He is personable, professional, and, oh so knowledgeable. He has been to my home on numerous occasions to conduct routine maintenance inspections as well as repairs. I ask for him by name since I am confident that he will complete whatever task he encounters with expertise and efficiency. In addition, he completes his work with a sunny disposition and a positive attitude. He is always smiling; and, more importantly, he puts a smile on my face when he completes his work.

Richard and Gabe did a really great job! Explained everything very well and worked very professionally!!

Mr Rooter did what the other guys couldn't.

I bought two new bidet toilets (Korean made) from a home improvement store, who also offered installation. The guy they sent couldn't do it, said the parts were incompatible, etc. and said he would have someone call me later. No call ever came.

I found Mr Rooter online and filled out a request for quote. Within the hour, a rep called me and scheduled the installer for a couple of days later.

The installer (Will) arrived promptly, had no problem installing the toilets, and was delightful to talk to. He went over the features of the toilet with me and made sure all my questions were answered.

Just a great experience from top to bottom (no pun intended).

I had a problem with my hot water heater. Ray was very prompt and called before he came out. He was very professional, diagnosed the problem and repaired it. He did not try to upsell or make unnecessary repairs. I would use Harley Plumbing again.

Excellent company that I have no hesitation in recommending. I have used them 3 times and the job was done on time with excellent quality and very reasonable prices. When I had to replace my water heater a good tank cost $100 less than anyone else.

Very pleased with Norfleet Family Plumbing. Nick did an excellent job with replacing our water heater in a timely and efficient manner along with answering all of my questions I had for him. Nick was great and I highly recommend Norfleet Family Plumbing!

Mountain Ridge Plumbing Services has staff that are professional AND kind. They immediately responded to our request for the installation of a new water tank and gave us a quote significantly less than another company. Once we agreed, they scheduled a technician to come out the next day. We were regularly notified when to expect him, and quite frankly, this technician who brought and installed the new tank was probably the most thorough and respectful plumbing technician we've ever had (we've lived in our same home for decades.) The contrast in the experiences we had with other companies before we contracted with Mountain Ridge was night and day. The others were late, quoted us sky high prices (I guess that's expected these days?), and still tried to upsell us. Mountain Ridge asked us what we wanted, gave us one price that was so much more in line with what we had researched, arrived on time, and had us back in the hot water business quickly, a huge relief after days of haggling with other companies. They will be our absolute go-to in the future. Thank you to everyone we connected with there!

I would like to share my experience with Reddi Services/Jan Ashford Plumbing. First let me explain the 2 names. Redi-Services is who I called, but Jan Plumbing is who showed up.

On Sunday September 8th I needed the service of a plumber. I will try to explain my displeasure for the company and service in a chronological order.

I called at 6:30am and they assured that I would be the first job of the day, I was told I would receive a phone call at 8am when Dispatch opened. At 8:30 after no phone call I headed to the store to get the parts to fix the leak myself.
ISSUE 1. They never called back, I had to call them

I purchased the $23 in parts and called Reddi Services back.They said a plumber would be there shortly. I now had bids from other plumbers I had called. Average cost was $100-125
Jan Ashford Plumbing (sent by Reddi Services) showed up around 9:15am. The plumber quoted me $260. I was able to get the price reduced to $221 and agreed to do the work. The Plumber then told me he was going to use my parts I just purchased. I asked if he had his own parts and he said yes, but will have to charge me more.
ISSUE 2. The price was double what I had already been quoted verbally.
ISSUE 3. The plumber asked to use my parts or who would charge me more money than his already inflated price.

The repair took approximately 30 minutes as I was working in the yard nearby and noticed the water was back on. I walked over and he said it was done. It was then I pointed out that his repair was leaking. He seemed frustrated and said he would have to charge me for more parts to fix the leak.
ISSUE 4. I had to point out the leak to the plumber. I paid for a professional to fix the issue without leaking.
ISSUE 5. The Plumber wanted to charge me more money to fix his faulty work.

Another 30 minutes went by and he was able to finally fix the leak. I asked him to cover the pipes back up and he acted as if he was doing me a favor and then used my tools to do it.
ISSUE 6. I didn't expect attitude to cover the pipes back up. If I had not asked they would have left with the pipes exposed in the ground. They didn't bring any tools to do this, so I guess they are not equipped to fix repairs under the earth.

I now I had several bids returned back to me from other plumbers. All were less than $150 to do the repairs based upon several pictures provided and descriptions of the work needed. At this point I felt as if I was being price gouged. The repair if he had done it correctly the first time only took 30 minutes as I had most of the prep work done. With me supplying the pipes and fittings that means I would have been charged $442 per hour. My cost was $221. Reddi Services states they don't charge a trip charge and will give you a free estimate. Let me repeat that. If he had repaired it correctly the first time in the 30 minutes, I would have been charged $442 dollars per hour (1/2 hour at $221). Even with having to cut his leaking repair off and re doing it was just over an hours work. This was still over $200 per hour for a plumbing job that most plumbers in AZ charge 80-90 per hour for labor.

We are a smoke free family, and while I was working outside, I could smell cigarette smoke. I found the plumber sitting on the ground smoking while he was working.
ISSUE 7 The plumber was smoking on my property while working.

I tried to pay with a credit card and was told I would be charged 10% so I paid in cash.
ISSUE 8. wanted to charged 10% extra to pay in credit.

I contacted Reddi Services to express my concerns I have outlined above. The end result was an offer of $40 refund not the $100 I requested. I declined the $40.
ISSUE 9. I attempted to resolve this with management but was only offered a $40 dollar credit and no real apology for their performance.

If you want to be price gouged, have the repair done twice, supply your own parts, have the worker smoke on your property, and try to again price gouge you to use your credit card, then give Jan Ashford a call, Im sure you wont be disappointed.