Best Septic Tank in Philadelphia PA

This company and employee Dennis are absolute scam artists. We called Roto after a basement flood from a sewer overflow, and they assured us that they would work with insurance to get us the best deal possible and make sure that we were covered by our policy. From the beginning, they took advantage of the fact that we did not know how to work with insurance and were afraid that our damage wouldn't be covered. They used fear mongering to make us believe that if we said the wrong thing, we would lose our coverage. For that reason, we didn't end up shopping around (a huge mistake) and trusted that they had our best interest in mind.After receiving a quote for $5-10k from Roto for basement cleanup, I mentioned to Dennis that $10k seemed absolutely ridiculous for this task. He assured me that the only way we see close to $10k in charges was if there was another issue discovered like mold. However, when insurance was billed, they received a bill for $10,300. They ended up charging $900/pp per hour for their work, which was pretty subpar (and for reference, our basement is only about 150 sq ft). They even left their personal garbage in our basement. Our coverage for sewer backup is only $15k, so after insurance paid us for the cost of redoing our basement, there is literally no money remaining to be reimbursed for damaged items in our basement or the $500 we paid Roto to come out 3x after they did not fix the issue the first time (they sent a camera tech instead of a plumber- magically when they sent a plumber on time 3 and he was able to snake the line, no more issues!). Dennis made so many empty promises, including somehow getting us $500-1000 off our deductible, which we recognized as BS from the beginning. We are so incredibly disappointed in this company for being so money hungry and stealing our insurance money. Even our insurance company told us that they absolutely do not recommend Roto to customers (we wish we had known). In a time of desperation to save our basement, Roto took full advantage of us.

They arrive quickly and do solid work. The employees that you talk to and that come out are very nice.Would recommend, mostly for ASAP type services.Biggest con is price; they charge higher than smaller, locally owned plumbing companies. That said, if you need service right away with a price that you can feel confident will not change from the quote then go with these guys knowing you'll pay a little more.

Tuan immediately came out on a Saturday when I had a backed up sewer issue and needed immediate help. He was professional and did a great job. I highly recommend this plumbing and drain service. I would definitely use him again.

The technician was very professional and knowledgeable.

Professional, timely, and cost effective!!! I'm glad to support local African American owned businesses also!!! I will refer my friends and family!!!

Very professional plumbers. The best I met so far after living in Philly for a while. Will recommend them and use these guys moving forward for my plumbing and hvac needs,

My service technician was named Kevin. He was very professional and knowledgeable. I needed new outdoor faucet as the old one broken and leaking.Kevin explained what needed to be repaired and whyI was given reasonable estimate and short 30 minutes later my job was completed. I will gladly use MrRooters services again.

Mark arrived at his stated time, and it only took him 15 minutes to complete the service. If I ever need another plumber McClain Bros. will be the first I call again.

Very expensive and mostly interested in remediation work for the insurance claim they want you to put in.