Best Grease Trap Repair in Orlando FL

I am a homeowner, Real Estate Broker, Property Manager and Investor and I have been using Total Septic for YEARS!!!! Just recently I called on Total Septic for an urgent Septic Inspection for one of my deals and they were incredible at understanding the sense of urgency, awesome at communication after scheduling and simply made the inspection happen and the deal closed on time!!!! I would recommend them to my friends, family and colleagues! Thank you Total Septic!!!

Jason did a good job and sprayed air freshener after doing our grease trap

Our plumber's name was Nestor. He was punctual and professional and was very sociable. He did a wonderful job and was very easy to converse with regarding the issues regarding our plumbing. He represented Roto Rooter outstandingly. I will definitely use Roto Rooter again after the impression he left.

My wife and I just recently became new homeowners, and the previous owner was only able to give so much information that was within our agreements. It would have been helpful to have a septic tank inspection during our original home inspection, but we were concerned about the homeowner backing out on selling the home - as 2022 is a crazy time for buying a home.Never having any experience with a septic tank, Nathaniel gave me a much better understanding of what areas are important to my home. His professionalism and attention to detail gave a great education in knowing our system better, and what we need to pay further attention to down the road.We are completely grateful for Brownie's Septic & Plumbing Services; from a quick follow-up call after we requested, to getting a detailed pumping service with a dedicated specialist, we are extremely happy and will continue to contact them for future services. Thank you, Nathaniel & Brownies Team!

ADAM & SONS VAN PULLED UP IN MY PARKING LOT STEALING WOOD FROM MY WOOD PILE

If their drivers are anything to base them off of, i wouldn't trust them to change a Brita filter. Driving on Colonial towards winter garden and almost got hit by them making a sudden, jerking, lane change. When we passed by, was looking at his phone in his hand instead of the road

Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me.

On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did not.

A team came a day later and started to tear out walls. One wall that they removed led out to the garage. They put a plastic covering over the hole which did not stay put no matter how many times I tried to nail it back onto the wall. The workers came and went. They were professional and polite, but the communication was terrible. I never knew when they were coming. They would tell me one day and show up the next. They would indicate morning and come in the late afternoon which caused me to constantly readjust my schedule. When I made an inquiry to Yesenia, she apologized, and phone calls were made to me by the workers to clarify the appointments.

Yesenia said that I needed a different company to fix the water problem. She recommended Elite Contracting Group who came out to survey the damage and see if they could fix the problem. The person I dealt with, Gio, I waited, patiently, for ten days and reached out. No response, I didn’t actually get his quote until May 25th. I called Yesenia in the interim to explain that I was not getting any help, so she recommended RACS. John, from RACS came to my house on May 4, and said that he thought it was a foundation issue. He recommended LRE. I contacted them, but they said it wouldn't fix the problem. I called John from RAC to just give me a bid to close the walls, and he never responded.

I was at a loss as to what to do, so I called Yesenia back. She told me that it wasn't her job to help me find a company, but she was helping me voluntarily. She indicated that her work with me was finished. Honestly, what the heck does a project manager do if not try and manage a project from start to finish as she initially indicated? I told her that because of all the storms and the hole from the inside of my house to the garage, moisture was coming into the house and I was going to have to pay for the dehumidifying and microbial sanitation again. She said nothing except, “oh.”

I am now over two months in on this project and it still is not finished. I had to find my own company, Serve Pro who will be fixing the issue. As a person who teaches interpersonal communication at a local college, I would like to point out that Roto Rooter is poor with its communication and customer service. They are great at starting projects, but they don’t follow up at all. If a person is not asking questions they will not get any assistance. When the project manager indicates a maximum of $1500 on a credit card that is not accurate, I spent over $3000. I also wonder if the company may have even caused damage to my house by letting all this moisture from the outside into my house because of the holes.

I am very disappointed by the customer service I have received. Language matters. What people say and do mean something. I would expect that a company as large as yours would have training to that effect. As it stands now, I feel like I was cheated out of $3000, and that doesn't make for a good Google review.

You did everything you said you would do and the guys on-site backed up your promises. And they weren't stopping until the job was done. I can't recommend you and your team more! We are an extremely satisfied customer.