Cathy Russo (BlessedMami_Cathy24r)

2 years ago

We had our septic tank pumped by Brownies. Angela and Willie were so knowledgeable and helpful. They answered all of our questions and were very professional. Thanks for a great job.

Lulu Uccio

3 years ago

They were wonderful! They actually took the time to explain to me what was wrong. I will definitely use them again.

David Coffman

4 years ago

Punctual and efficient service. Service person was professional , knowledgeable and ccourteous. Definitely exceed my expectations.

Matthew King

2 years ago

Septic tank pump out, the guy that came was very nice and knowledgable. In and out in less than an hour.

Nina Doyle

4 months ago

We had Brownie come to diagnose our septic problems. Two technicians, Javier and Abdiel responded and quickly found our access manhole and cleaned the line to the tank. They also dug out and opened our septic tank access lid; it was very apparent to all three of us that the tank needed to be pumped. They made an appointment for the tank to be pumped in a couple days. While they were here, I had them replace our front outside faucet, which was leaking around the handle. They did a great job and afterward, they even repaired the wall that had to be cut to access the pipes.The care that these technicians used while diagnosing our problems was extraordinary. When digging to expose the system, Javier and Abdiel were careful to avoid cutting our internet/cable line, which had unfortunately been buried above our septic system, but informed me that the line would need to be moved to properly access the tank. The Spectrum technicians came to move the line and were very surprised to see that Brownie's workers had not cut the line while digging; in fact the tech said that is the first time he has ever seen any line ever be carefully worked around like that; generally the lines just get cut, which would have immediately stopped our home's access to cable/internet. That would have been most inconvenient for our family, so I certainly appreciate the care taken by Javier and Abdiel.Today, Nathan came on the pump truck to drain our septic tank, and he was just as great as the other Brownie employees. He was very friendly and professional and got the job done in a short time. Nathan informed me of the condition of our tank, explaining the steps we should take to maintain the system properly. Our bacteria levels were great, which means that the solids were being broken down well and we don't use disposable wipes, which can clog up the system. He told us that we should be fine for 3-5 more years, but if we end up needing to have it pumped in a year or two, we may need to have work done on our drain field, which is probably being compromised by a beautiful tree in our front yard.The prices we were charged were good, the work was well done and all three technicians that we dealt with were so friendly, professional and capable that I will certainly call Brownie again for any future plumbing/septic issues. I recommend them very highly.

debbie edwards

2 years ago

I recently referred a friend to Brownie's Spectic and could not be happier with the service.My neighbor woke up one morning to a flooded house.She had used another company 3 weeks prior for the same issue, and now it was doing the same thing. I called Brownies's on her behalf and could not be happier.Anthony came out assessed the problem and resolved it as well. it appears the prior company did not fix the problem correctly. I also want to commend the office staff as well, they had Anthony out here working on the problem immediately.Again I can not thank Browine's for the quick, efficient, knowledgable and reliable service provided. My neighbor will also be having additional work done by Brownie's in the next several weeks.DEBBIE EDWARDS

Frank McGurk

a year ago

Just travelled two days to get to our condo after not being here for all most two years due to Covid. Neither shower worked. Our Property Manager suggested Brownies. We called first thing in the morning and Thomas from Brownies was here by noon. Repaired both showers which was not simple and parts had seized from none use.Thomas was pleasant, explained everything and was exceptional on problem solving.Great company and Thomas is an excellent technician.Highly recommend them both.H

Ben Miller

5 years ago

Awesome customer service!!!
Technician was helpful, honest and even helped me avoid needing the service. He could’ve easily done an unnecessary service and charged me, and I would have been none the wiser. Use this company!

Ralph Ioder

2 years ago

Angela Fox (technician) called in advace to notify us before arriving. Had our septic tank pumped. She was friendly and professional. Took about 45 minutes.
Definitely would use this company again.

Jeff Barnes

a year ago

Elton was the service professional who came out on a weekend to clean out and pump our septic tank. He was very professional and explained everything to us. Will use this company again because of Elton.
Jeff Barnes

Jordan Van Dyke

3 years ago

Excellent experience with Brownie's. I purchased my home two years ago and I had absolutely no idea where my septic tank even was - let alone what condition it was in. Call to make an appointment was quick and easy and they were available the next day. Technician called ahead as promised, arrived on time, and parked on the street to avoid any driveway/lawn damage. He quickly located my tank and upon inspection noted that it had some cracks and would need to be replaced down the road - but not immediately. Honesty like that is always appreciated and I will certainly call on Brownie's again when that time comes. The rest of the work was done quickly and he was on his way. Highly recommend.

gayle taylor

2 years ago

They pumped our septic , the guy that did it was above and beyond nice , I hope he gets payed well , a lot of people could learn from his kindness, thank you young man!

Kevin Shank

5 years ago

*Edit* Invoice number is P24697 for record* Avoid this company at all possible costs. I have videos, pictures, and email records to back all of the following claims. My significant other and I hired Brownie’s Septic and Plumbing to adjust the plumbing under our new kitchen sink as well as install new bathroom faucets. When the plumber initially came out for a quote, Thursday, he came to see what parts would be necessary to complete the job. Him and my significant other had a detailed conversation about how a specific part would be needed to mount the garbage disposal to the sink. Come Friday, I was present when the work began. When the plumber got to the kitchen sink I hear him start to huff and puff, very obviously trying to indirectly get my attention. I go over to see what’s wrong, we have literally the exact same conversation about the same missing piece that was previously discussed with my significant other the day before. Why is this the second time this conversation is being held? Why are you acting like this is the first time you’re seeing this? No doubt an attempt to lengthen the span of the project and drive up the cost. A flexible slip-joint pipe was used underneath the kitchen sink leading out of the garbage disposal, this is not to code as confirmed by a former maintenance supervisor for the city of Orlando. It is also very obviously not to code as every couple of weeks the pipe fails, water and food scraps come gushing out of the cabinet below the sink. Moving on to the bathroom faucets, all three were installed despite them being completely unusable. Water was literally shooting beyond the edge of the countertop onto the floor. These faucets could not be used or returned, because the plumber had made the decision to throw the boxes for them in the trash without my approval, putting us out around $150. This is a new construction property with multiple large dumpsters on site, being able to located the boxes was not possible. A quoted 2.5 hour job turned into a 4 day ordeal with work that is not to code. Staff is rude and combative when discussing scheduling and payment.

Natalie Korandovitch

4 years ago

George is great. He calls ahead of time to let me know he's on the way. Once at my house he's efficient and professional. It's always a pleasure to have George and Brownies come take care of the septic system.

Lucy H

6 years ago

Set up an appointment for a pump out on Friday. Called Friday morning to confirm that it would today (Friday) between 10am -2pm. They never showed. Called to ask when they would come out and was told that they had us for tomorrow, Saturday. Wasted a whole day waiting for them. I don't understand why they confirmed for today then.

Manford Judy

3 years ago

I was very pleased with my experience using Brownie’s to pump out my septic. Scheduling for service was easy. The administrative staff were responsive, courteous and professional. The driver/technician was prompt and respectful and took extra care in his work with attention to detail. He also explained what he was doing to be sure I was totally satisfied while addressing my concerns.

michael teeters

4 years ago

Thomas came out and inspected our leak and fixed it super fast. Really nice guy, professional, and funny. Quick response time and was more than willing to work with me not knowing anything about our issue. Highly recommend. 10/10 would use them again.

Bethany Welch

3 years ago

Our tub would not drain and Anthony came out promptly. We live in an old house and after trying snaking it for a long time he decided to see our pipes underneath. He not only saw the problem immediately but replaced pipes. Anthony was well spoken, kind and even in a tough situation he got the job done.

Marla Cole

4 years ago

Emergency service within a very short time on Christmas Eve. Friendly, professional, and knowledgeable. A great job . Pump replaced, sod replaced, minimal mess. This job was complete with a couple of hours from the initial phone call to the yard replaced job completed at 7:30pm. All work done by flashlight. Great Job, highly recommended.

Kim Gonzales

3 years ago

HUGE DAMAGE – BEWARE!!We had our drain field replaced ($5000). Our nightmare with this company started when the sales person told us that it would take 2-3 weeks for the permit and then they would start working on the project. I paid the $2500 to get things started. At the end of 3 weeks I called in to get an estimated date of when work would start. This is when we were told that it can actually take up to 6 weeks. This would have been fine with us but he needed to lie to get the sale apparently. At the end of 6 weeks I called again. This time I would told that they have had the permit for 10 days but lost their employees and would not be able to begin work for at least another month. So if I had not called in, I would not have known. They never once bothered to contact us with an update. They took our money and left us to rot. All this time we have been living with extremely limited water usage with the fear of a back up. I spoke with a manager who agreed to give us some tank pumpings while we wait for the work to start so that we would not have a back up while waiting for them to get some employees. (later they acted like they were doing us a big favor)The work finally began after 9 + weeks of waiting and as soon as they started digging, they cut our cable lines. The workers said that they did not flag our yard correctly. When I called in to discuss this, they said “it happens”. It was no shock that they would not take any responsibility for this since they don’t really care about anything other than taking your money.Fast forward to project completion. The equipment they used completely destroyed the sidewalk in front of our house and they cut deep groves all over our driveway. Huge mess! I tried to contact the company owner Marc Barhonovich multiple times and he would dodge me every time. So I started emailing him which he would forward to the equally worthless drain field manager. He forward my email with pictures to her saying quote “That’s not damage. All they did was scrap the mildew off of the driveway”. We do not have mildew and you can put a ruler into the groves to see how deep they are. When I told him this, he finally replied and said the deep groves all over the driveway were “inconsequential” and there were some cracks in the driveway before that look worse. We have some cracks in the driveway, no more than anyone else and it certainly doesn’t This demonstrates the level care they have for their customers property. Also, he said that the contract clearly states in bold, Brownies is not responsible for any damage to any driveways or sidewalks. This is their free ticket to destroy your property and walk away. They then realized they do not have a signed contract from me so I received a waiver saying that if I want the sidewalk repaired, and only the sidewalk, I must release them from any responsibility from all of the other damage. Well, the sidewalk does not belong to me so I have reported this to the county. And apparently, he thinks I am just a stupid woman who will sign anything.

Adrian Martinez

a year ago

Very impressed with their costumer care values and quality of work. Will definitely use them again and highly recommend them.

Vazq Vane

4 years ago

Excellent service. Very professional. Had an emergency leak at 2am and thanks to their speedy and prompt response, were able to get the situation under control. Would definitely recommend Javier for any job. Thank you for the awesome service!!

Ken Miller

5 years ago

Had a septic blockage @ 830p. By 920p someone was at my house. By 940p we were good to go. Tech was professional and a good guy.

Wayne Baker

2 years ago

Brownie’s pumped out the septic tank. Inspected it and looked for any problems (none found, thankfully). Eric got the job done efficiently. I appreciate his work.

Katrina Dodge

4 years ago

Excellent company fast service and George was the best driver and service man I have seen yet thank you for all your hard work.

Michael Downey

2 years ago

Kudos to Xavier for a job well done. We had this toilet installed by a big name national company back in April. They didn't seat it properly and never replaced the failing water supply pipe. Within minutes of arriving Xavier had assessed the problems and now things work perfectly. Great work. We heartily recommend their service.

chris romany

3 years ago

Very professional, arrived in a timely manner, did a thorough job. Could have gotten 5 stars, except driver spilled some raw sewage on my driveway entrance while putting away the hoses back on the truck, then covered it up with a little dirt. Not cool.

Joe Ort

3 years ago

Alix was awesome. He did a very good job finding a sewer pipe broken in our house and repairing it. He was very courteous and professional with my family and my kids. Will continue to call Brownie’s for all of our future plumbing needs.

Allan Michaels

7 years ago

On 6/22/15 Brownie’s Septic & Plumbing came out quickly to a rental property of mine and ATTEMPTED to clear the drain $122. It was evident that one of the branches of my drainage system was going to need to be replaced. Brownie’s Estimator quoted $2,350. The estimator told was to e-mail the contract by the next day. I was VERY EXPLICIT when giving the estimator my e-mail address. Hearing nothing my tenant called Brownie’s to inquire about the commencement of the job. Ashley Pardo told him that they were waiting on me to send the contract back. This made the tenant belligerent as they felt I was “dragging my feet” over spending $2,350. Ashley ( who denied talking to the tenant, but then how did he know I hadn’t signed the contract?) revealed that Keith, the plumbing manager, had gotten my e-mail address incorrect. She finally sent it to me 6/25/15, and I signed it immediately. I asked Ashley for a copy of my original invoice and she said she’d e-mail it. At this point the tenant had been without a working drain for several days, so I asked Ashley to pump out the dirty water in the drain in order to make it more sanitary. I even offered to pay them for another housecall. Tina Borden responded via e-mail saying that “I was advised by Keith (plumbing mgr) until the job is complete you signed proposal on we won’t be able to resolve the issue of the standing water”. We’d have to waid until Monday or Tuesday, being the dates they promised the work to be done.On that next Monday Morning 6/29/15 I called Tina at 8:00am offering to meet her plumbers at the property anytime that day or the next with a 50% cash deposit (per contract). Hearing nothing by late Tuesday (6/30/15) I called their office and was told they had delays on other jobs. I reiterated that I’d bring the workers a cash deposit the second that they arrived at the property. I got the same excuse until Friday 7/3/15 when my tenant was facing the July 4th weekend without a working drain. I called Ashely told me that Keith said I hadn’t paid the deposit and we can’t come out until you do. I was extremely angry, and as an aside I still didn’t have a copy of my invoice. At this point I told them where to go (and it wasn’t to heaven).The next week I called Modern Plumbing who charged $2,650 for the job. To be fair they did have a small delay of a few days in coordinating the job, but they did it without complaint. Upon completion (no deposit required), I paid them quickly (within 18 hours).Several opinions with regard to Brownies. First I think they’re really quick at coming out to clear drains, but anything further should be looked for ELSEWHERE. It’s my opinion that the girls in the office are quite stressed and do/say pretty much anything (including lying?) to get to the next call or e-mail with little responsibility and/or follow-up. Thus they come off like complete “Air-Heads”, in my opinion. It’s my opinion that Keith, the plumbing manager, gives them little if any management and appears to have a “MAJOR CHIP” on his shoulder most of the time. My opinion is that he’s got a real attitude problem.I called today (9/9/15 in the morning), some two months later, still attempting to get a copy of my original invoice (The one I had was the faded illegible pink carbonless form). Tina said she’d find it and get it over to me. Later I received a call from Keith, in a very rude tone, asking me what I wanted, stating that they never did the drain replacement. I was aware of that, but pointed out that they did charge me for ATTEMPTING to clear the drain ($122). He then told me to call him with the invoice number and they would send it. I called back a little while later and Tina answered. Keith had given her instructions and she said she’d send it right over. That was over 3 hours ago on 9/9/15 and I’m still waiting…….It’s now 9/15/2015 and I’m still waiting for a copy of my invoice.

samuel thomas

3 years ago

They are the best at what they do and their customer service is the best I have ever seen.
I would 100% recommend them to anyone needing Septic drain service or related plumbing.
Sam Thomas

Bethany Rowland

4 years ago

Mark is an excellent Plumber ! He showed up on time with a smile on his face and ready to work! Professional and quick ! He knows exactly what he’s doing and I appreciate that ! He cleaned up after himself too !! I’ve never been happier with a plumbing company ! If I need more work in the future I want to request Mark! Great job !

Tony Hayden

2 years ago

Two superhero’s came to my home and restored my septic back to life. Years of roots and neglect yet JC and Jorge of Brownies knew how resurrect the flow!!! Highly recommend from my experience

Chris “Adkins4Mayor” Adkins

7 months ago

Kaylee T did an awesome job getting me a pump out scheduled. She was nice to work with even when I called back to cancel. I was able to find someone who could get here a little quicker. (Dudy was calling) so I took the faster time. But, she wasn't rude or short. She still was nice and for that, I purchased some tank enzymes for down the line. I have used Brownies in the past and will again.Chris

Will Ourand

4 years ago

Had a plumbing emergency on New Year’s Eve. As you can imagine, every other place I called was unable to help that night. Brownie’s took my call and stepped me through the repair. Incredibly knowledgeable and helpful. Would definitely call them for any future plumbing work I may need.

Nate Jones

2 years ago

Brownie's Septic&Plumbing is really the best quality service around. I needed my Septic system pumped. Their tech Eric F. is a true asset to the company. He is knowledgeable, patient, and very professional! If you need Septic service I would ask for Eric!

Willie Carter

a year ago

I enjoyed the Plummer very nice informative. I always like using brownies systems.

emilio bosch

3 years ago

The technician that came, Angela was terrific. She was very nice gave me information and advice for the longevity of the tank and field. She was done in less than an hour. Great experience.

Ashlee Casserly

4 years ago

I had Brownies install a new septic tank, Drainfield and pump/grinder and I couldn’t be happier. They did an excellent job, were very thorough and had great customer service. I couldn’t believe how fast it was, the lot was very awkward and they still managed to make it seem easy. Would highly recommend them.

Nancy McCagh

4 years ago

On time, efficient and extremely polite and professional. Jorge is the best ever!

Anthony

a year ago

Thank you for doing what another big company couldn't manage to do.Our kitchen was backed up and our washer was over flowing. The other guys spent hours at our house and couldn't clear it out. The next day they said they didn't have the equipment to do the job.I called Brownies. Great customer service. Gave us an estimate. I was set up for the next day. I was called to set up a time. Jason & crew arrived on time. Assured me that they'll get it done. An hour or so later, boom, our main was cleared out!I will call Brownies 1st, next time! Thank you!

April Stokes

3 years ago

Angela and her partner were very nice and courteous and worked fast. I was very impressed

ron b

3 years ago

We’ve Used them for years and always had the best service. The quotes and advice are honest and reliable.

rubensory vargas

2 years ago

Excellent service and the technician, Angela she was very professional she knew what she was doing. She answer all my questions that I had

Frank Leyenaar

3 years ago

We have been using Brownie's for quite some time. They are very professional, honest, prompt, and thorough. We would not consider using any other service. Thank you!

Jada Lingard

2 months ago

Fast good service.

john Tinel

3 years ago

Excellent pump out... fast and no drama.

In a separate occasion I used their plumber and he was great. Fixed my problem on the spot and charged my honesty. Good people and good company.

Mark McCulloch

5 years ago

I called to set up an appointment for a clean out and set it for an 8-12 window. When no one called or showed up at 12 noon i called to check the status and was told they had it for 10-2 window but checked with the tech and told me he was on his way and it would be about 30 minutes. At 2 pm when no one had shown up or called I called back and said forget it. This is the worst service i have ever experienced. I checked some other reviews and many were the same thing: lousy service and not showing up. I will never ever call again. I called another place and got an appointment right away. Apparently many people end up calling other places. Can’t understand how this place stays in business except that it must think residential customers are not worth their time or attention. Well, so be it

Christina Maradiaga

10 months ago

Received an email from Choice Home Warranty that my claim was schedule with this company. I called for an ETA and was told they do not work with CHW and after trying to check the system they did not find my address. I was trying to talk with the girl about possibly getting them to come out and do the clean out, but she was stuck on the fact that they do not to work with CHW and hung up on me. After calling CHW to find out what is going on they even hung up on CHW when CHW had a ticket in the system from a technician with this company. Very unprofessional with hanging up especially when I was trying to find out what I had to do to get them to come out and do business directly with me.

Randal georges

10 years ago

Would Never use Brownies Wastewater Solutions again! They were to replace a drain field at a house I owned. They said it would take 3-4 weeks to get the permit and get the work done. It took 2 months! Never called me to tell me there would be delays, each time I called them they kept scheduling a certain day, nothing would happen, and they would never call to apologize or tell me the work was going to be delayed further. Also told me that they would be able to put a new system next to the old, well they couldn't and it cost me more money. Also said that the yard would only be dug up for 2 days, one day to put in new system, one day to get it inspected. My yard was dug up for a week. They only time they contact you is when they want to get paid!! Poor Service!!!

Stacey Rice

3 years ago

Carlos and (later) Jean were excellent! Brownie's is very responsive getting someone out to help us and their employees do a good job. We've used them before and will continue to do so. Thanks!

HJ Bear

3 years ago

Our tech showed up early, and he had our tank pumped out in no time. Great job done early, and quickly.

Tom M

a year ago

My tech, Jason, was very knowledgeable and able to quickly assess and take care of my problem.

Jennifer H

a year ago

The two men that came to pump out our septic tanks were very professional and extremely nice and polite. Also took the extra time to find where the lids were. It was not an easy job and they were very happy the whole time😊

Fahmi Waddell

4 years ago

Brownie's did an amazing job for us at a project I managed in Lake Mary, FL. Mark, the plumber was responsive to our needs and he performed professionally at every task we needed done. Melody from the office helped us with the billing, scheduling, etc and when we experienced billing issues she was responsive and patient to ensure we correct the issue expeditiously . Brownie's Plumbing.. Thank you.

Tita

2 years ago

We had same day service and they were friendly and very professional.

Luis Mendoza

a year ago

The technician was very professional and made sure my issue was resolved and cleaned up after he finished. I will definitely use them again if needed.

Shopping Center Lease

a year ago

Friends of Maitland/Winter Park - don’t use them! They are Negligent. Had the worst experience back in March 2022 and I’m still trying to recover from all the damage from a mistake a Brownies plumber caused. They caused over 50k of damage to my house. It was insane and Absolutely shocking! I have young kids and black water is NOT safe. There was NO way I was able to stay in my house. So what does Brownies say?? Nothing. No response, no returned phone calls, no explanation. It’s been 8 months and it’s so expensive and consuming so I’m just more and more mad and wouldn't want anyone to experience this. It’s obvious it’s not the first time so please be careful with Brownies because they will leave you to clean up the mess and it’s nasty! Ownership is morally bankrupt to walk away and leave my family in the conditions they did. NO explanations or any good faith effort to fix their mistake. I’m still in shock.

roger thompson

3 years ago

I have been using Brownie’s for more than 10 years and I have always received excellent service . The service is great from Misty and all of the Tech’s . I would recommend Brownie’s to anyone needing Septic tank service .
R. Thompson

Keith Papke

4 years ago

The tech was very polite and answered all my questions? He was careful with my plants and my pavers. I used another Co for years, I'm a brownies customer now! Thank you

Kimberley Keefe

4 years ago

Eric called ahead to let me know he was coming. Very professional and did a great job. Will be calling Brownie's again.

Vincent Mercurio

2 years ago

The technician was very clear about potential issues and damage repair, but optimistically repaired the issue to avoid the more complicated route, very helpful and friendly and greatly appreciate this company’s responsiveness!

Briannaa B VLOGS

5 years ago

The CSR Maria was AMAZING! Great customer service and so sweet!! The techs were awesome !

Graham Butler

4 years ago

Don Powers came out at about 8:45pm to diagnose our plumbing issue (toilets backing up in the shower).
He was very efficient and quickly found our spectic tank cover (buried under 6 inches of dirt). Now we need to get our tank pumped.

Beth Storms

3 years ago

Very great company. People on phone so nice and the worker that came out was excellent. Highly recommend

Richard Cavano

3 years ago

We were very pleased with Renee, as always. He was very cordial, professional and did an excellent job.

William Beem

8 years ago

We had some gurgling in our toilet and it was slow to drain, then we made the mistake of plunging it. Next thing you know, sewage in the shower. Not good.We checked reviews for plumbers (not here, obviously) and found Brownie's had a good reputation on Google. Our request was to have them come out and clear up the system to make it usable.Ultimately, we paid for service and they never corrected the problem. Instead of taking the time to evaluate the system, they used our problems as an opportunity to sell us services we didn't need.The first guy came out and said we needed to drain our septic tank. We have a wooden gate that gets a bit sticky, so he pulled off a board from the gate and left it tossed on the ground.When he attempted to pump the septic tank, he asked us to flush the toilet. He told us the pipe he used to drain the tank should be vibrating, but nothing was going through it. Turns out we didn't need our septic tank drained.He made the call to his manager and then said another man would need to come out who would need to work inside the house, as the problem was not in the septic tank.The next man came out, but said he didn't need to enter the house. He spent some time outside working and told us everything was alright. According to his work order, he said he snaked a drain. We have no way of telling if we needed this service or if it did any good.Apparently, it didn't help. The gurgling problems in the toilet continued, so I called my first complaint to Brownie's and they told us a specialist would come out.Some specialist. This guy was dressed for the office, not plumbing in the field. He spent five minutes, poked the ground and told us we needed a new septic tank & drain field at a cost of approximately $4500.When we asked him how he came to this conclusion, he wouldn't answer. Then he spent 15 minutes writing up a quote. Magically, the price dropped a bit when we told him we'd be getting a second opinion.After spending nearly $500 without a real benefit, we brought in an independent plumber. Now this guy was great. He was an older guy with years of experience who spent over an hour listening to us, evaluating our system and assessing the ground.Bottom line, he said our septic tank was fine, it never needed to be pumped, and there was no immediate need for a drain field. Our problems happened after a torrential rain storm and that affected the drain field. We may need to replace it at some point down the road, but it's fine right now.I made my second call to Brownie's to complain. A manager spoke with me and said that he would send out someone at no charge to evaluate our system. That never happened and he never called back to follow up.After nearly two weeks, we called back yesterday and repeated the same complaint. A receptionist took notes and promised that we would have a call back today. Unsurprisingly, we never got a call.We've given Brownie's plenty of time to correct a problem, but they just keep blowing us off.It seems that Brownie's preys upon the ignorance of its customers to sell them expensive and unnecessary services. I think that's the epitome of a scam business.My recommendation is to avoid Brownie's Septic and take your business elsewhere.

alan castro

a year ago

Jason was very professional, knowledgable and friendly. I will definitely be calling Brownies for all my plumbing needs. Also Makayla at the office was very friendly and professional as well. Overall a 5 star experience!

Jennifer Liska

3 years ago

They were great! Called to confirm appointment time, called when service provider was on his way. Answered my questions and gave estimates for proposed ed work on site.

Becky Witek

4 years ago

The technician arrived on time, got right to work and did a great job. Very pleased with this company!

Kristie Born

3 years ago

They did a good job at a very fair price. I would recommend them

Jenni Robinson

a year ago

Super company! First time user and they were great. Marc called and said he'd be there in 30mins and he was. He was professional and very patient with me and all my questions. He stayed until everything was fixed and I was completely satisfied. Would highly recommend this company and I will definitely use them again. 👍

Nancy Perkins

2 years ago

Do not use Brownies Plumbing & Septic. My septic was backing up in my tub toilet, but slowly draining. They suggested sending the plumber first to determine the cause, stating the $125 would be applied to work or septic pumping, if needed. They charged me $125 to open my septic tank lid to determine that it was full and would not apply the $125 to my septic pumping when they showed up to pump my septic two days later. When we answered the door, the guy handed me and my son a years septic treatment, telling us to use once a month, acting like it’s free. I confronted him on the cost and it was like pulling teeth to get him to tell me I would be charged $50 for it. He then told me my septic pumping would be $340, not the $315 I was quoted over the phone when I made the appointment. I spoke with someone in the office about this and was told that the plumbing department would call me on Mon regarding reimbursement of the $125. I never received call. They did give me the septic treatment free. Wheres my other $75?

Nick Boechler

4 years ago

I hired Brownies pond cleaning to remove a massive growing floating island in front of my lake house. I couldn’t be happier with the results. The equipment used was impressive to say the least and the operators (Will) proficiency made short work out of a difficult situation. Thank you Will for your hard work and professional demeanor throughout the job. You should be commended. I highly recommend this company for any pond cleaning activities.

Debbi Nolan

2 years ago

Technician was very helpful and professional! He called ahead and was on time.

John Kinloch

3 years ago

Javier saved me from a Friday night mess. Hot water pipe burst. Javier was prompt, professional and got me up and running quickly. I would recommend big time.

S McGee

5 years ago

I was so grateful that we had George and Jason come out from Brownie‘s septic. They did a terrific job and were very efficient and personable too. I will definitely be repeat customer if we ever have septic issues again.

Norton Carty

a year ago

Great company and the gentleman i don't remember is name was very educated he teach me alot never have on experience like that before with a work man he is a wonderful person he deserves a raise 👏👍🙌👌

Troy leon

3 years ago

Technician was very knowledgeable, and friendly. I let me know of other issues I have with the system. This is my second time using this company. I been living here going on 3 years now. Recommend to All.

JOHN TOTH

3 years ago

Angela was very courteous and was very professional this my third time using brownies and will use them again

Kimberly Sondel

3 years ago

Great Service! Angela was very helpful and explained everything. Thanks.

Tristan Hughes

5 years ago

What true professionalism from Brownie's Plumbing & Septic. The CSR Tina is very knowledgeable and extremely personable she provided superior customer service . Quality and detailed in the repairs. They made me feel very confident that my plumbing issue would be resolved that day! I will surely refer you to my friends and family.

Glenn LaPere

4 years ago

Tech showed up during the appointment window. He even called to give me an exact time. I thought I had a 1,500 gal tank, turned out it was a 1,050 gal tank. This saved me $60. He didn't have to tell me . Very honest person. I am very satisfied and will use this company in the future. Thank You!!

Kay Clapham

2 years ago

Septic pump not working, got it working with easy fix, found area of new septic tank before pump out, extremely helpful.

Desire Riegel

4 years ago

Kacey was extremely knowledgeable and answered any questions I have. Was super nice and efficient.

Thomas Taylor

4 years ago

Eric was very professional and courteous. He called before arriving in a timely manner. He was able to locate the Septic Tank and pump everything correctly. While doing so, we shared so laughs and excitement from snakes that were hiding in my landscape. Thanks Eric for the Incredible work and education in Florida Wildlife. I would high recommended Brownie's Septic and Plumbing.

Stella Rivera

4 years ago

My hot water heater stopped working Saturday night so I called Brownies at 9:00 Sunday morning. Since they advertise 24/7 service I was sure that a technician would be dispatched sometime on Sunday. The service supervisor called me back and said he couldn't get anyone there until Tuesday. Are you kidding me?! That is two days later--how is that 24/7 service? I told him nevermind I would call someone else. I called Rainaldi Plumbing and they dispatched a technician within one hour. Brownies will never again get my business.

Luis Alverio

2 years ago

Great job Marvin !!! I will definitely recommend Your services to my family and friends.

Claire Randall

4 years ago

Have used Browine's several times over the past 20 years. Very courteous and professional. Showed up on time and was carefully where to park to avoid damage to tank and field.

Devin Loh

6 years ago

Literally the most unprofessional company there is. I reached out to brownies to perform a septic tank inspection/certification for a property that my client was buying. We had to reschedule our appointment 4 times due a water emergency with the county. By the time someone came out, he said he couldn't service the tank and left, this was after Brownies not only serviced the tank once before but THEY also installed the drain field. When I spoke with the manager, he apologized and said, our guys are exhausted from dealings with the water emergency at the county and assured me that the tank would be inspected/certified the following Monday. When someone came out on Monday, they again said, we can't service this to which my reply was, why can't you lift the cover and push it to the side... their response was, I can try it. Guess what, my suggestion worked and the tank got pumped and approved for certification.Now on to the craziness that was the billing process. The manager calls me 2 days later demanding payment because the service was not paid for ahead of time. While I completely understand billing processes, NO ONE at the company informed us of this, even with me speaking to them DAILY to reschedule the appointment, that THEY continuously cancelled. When he eventually sends me a copy of the invoice to give to my customer, it has the complete wrong names on it. When I finally got the corrected/revised invoice, I sent it to my customer to pay. My client had a question about the bill so they reached out to Brownies and spoke to someone in the office who said they would call him back with an answer to his question. Fast forward three days later without them ever calling my client back... The manager at Brownies threatened to put a lien on the property which is owned by someone else, who didn't even order the inspection/certification AND isn't responsible for paying the bill... Are. You. Serious? So now you have a home owner, who had nothing to do with this process, freaking out that a lien was being placed on their property.This all could have been avoided if their back office wasn't so disorganized. Had they asked me upfront for a form of payment prior to their service this wouldn't be an issue. Had they called my client back like they said they would, this wouldn't be an issue. In short save your family, your friends, your client's, and yourself from having to deal with any of their tomfoolery and disorganization.

George H

3 years ago

I’ve dealt with Brownies for several years and have always been happy with the quick response and thorough work. In the past I’ve called them for servicing my septic system, but this time we had a leak in our water main under the foundation and they rerouted to bypass the leak. So far so good. They were able to take care of it the day after we called them. They also called another company to look at water damage to the wall and give us an estimate for repair. I’m pleased to get this taken care of in a short amount of time. I would recommend them for septic system and plumbing work.

MaryEllen Hunt

2 years ago

Marvin is a dedicated employee, and Brownie's should be proud to have him. He worked efficiently throughout.

Yearly Man

4 years ago

Just had George come out and pump my septic tank. He was very knowledgeable, and professional.

Jessica Bie

a month ago

We hired Brownie’s to inspect/pump our septic tank two years ago. Within the past year we have had back up issues with our drains but didn’t believe it could be the septic having just been pumped a year and a half ago. We finally caved and had another company come out today and they confirmed there was no way the tank was pumped two years ago. Before they even opened the tank, sewage water was pouring out and they said it was min 5 years worth of sludge. Super disappointed to have spent over $600 for essentially nothing. And even more money trying to figure out an issue with our plumbing that wasn’t an issue to begin with.

Loretta Blumenauer

4 years ago

George was very nice and competent and did a wonderful job. Will definitely use Brownie's again!

Sean Mac

4 years ago

Thomas was initially scheduled to stop by and look into what I thought were clogged pipes. Pipes were actually fine, but I also had a new kitchen sink with garbage disposal I needed to have installed. Tom said he did that too, I said great! He did an awesome job. It was a pleasure having him around as well, very good personality and very helpful. I called about a dozen plumbers in/around lake Mary to ask about the installation, but decided to go with brownie. The pricing is more than competitive, the job is done without wasted time, and the installation was perfect all around. This review is real, today is 5/22/2019. For your plumbing needs, give them a call. You'll be glad you did.

Dennis Jackson

3 weeks ago

Dj was very professional and helpful

David Clapp

4 years ago

George was terrific and hard working. He is well spoken and very polite. He did not use our driveway because it has cracks which had worried us. We appreciate that. He pumped the tank quickly and went on his way . we will recommend Brownies to friends and neighbors.

q p

4 years ago

I had brownies set an appointment to pump my septic tank out. They sent George down to my house and when they told me 930, George called me at 930, letting me know he was on his way. Once he showed up, he jumped out of his truck with a nice welcome and a great attitude, and got right to work. Handled the messy tank like a pro, inspectedthe main drain and dug like a mad man. I am beyond impressed with the work ethic seen today, when he left, I felt very reassured with my tank cleaning and the yard was back to normal once he was done digging. Because of the employee that came to my home, ive got faith and i recommend Brownies for septic work.

H. Claire Parsons

a year ago

The technician was fantastic! He was courteous, knowledgeable and did a great job resolving my issue! Brownie’s seems to do a great job hiring people because I give Luke 5 stars!

glenda fortune

4 years ago

Mark the plumber was knowledgeable and explained everything in detail as to the problem. He listened to us explain the problems and went to work. He was understanding as there multiple visits to resolve our issues from Brownies in the last few weeks. He told us about his vacation while he worked. This was his first day back to work from his vacation. He made sure the problem was fixed before he left. If we need work again please send him. Thanks.

Courtney Young

a month ago

Memphis came out Thursday night and was incredible. Everyone has been so kind thus far, until I spoke to Kristy, the plumbing assistant this afternoon. I don’t want to give a one star review because I don’t want this to reflect on the whole company, but Kristy was very rude, defensive, wouldn’t let me finish my sentences, and said “you can be placed on hold” while I was in the middle of talking all because I asked a question. If she answers the phone, please ask to talk to anyone else, because her attitude really doesn’t represent everyone else we have talked to here, just her.

Diane Zdeb

6 years ago

They came out on Saturday night and did the job with knowledge and experience. Great job....Thanks

Caraine Paul

3 years ago

Called Brownie’s on a Friday evening for septic tank pumping they sent employee over the next morning Mr. Jean was nice and friendly! Great service!

Tim C

4 years ago

Jorge was a awesome tech, he found my septic lid when no one else could and pumped my tank really fast. This guy is great. Way to go Brownies on supplying great techs.

Marni Ward

3 years ago

Mark was extremely professional, fixed my leaks under the concrete, cleaned up and repaired holes made during the repair leaving it looking like new. I was very impressed and grateful.

Jeremy Johnson

3 years ago

We spent $8000 on a new septic and drain field for our house and have had a plumber at the house on 3 separate occasions since the new septic was installed with back-ups and it is still not fixed. We just had another back up while showing the house for sale. Poor quality and still not fixed and they keep charging us for each visit even though they cant fix the problem. I question Brownies as a choice for septic or plumbing due to this problematic outcome. Frustrated!!

Jake Warren

5 years ago

A young woman by the name of Ashlyn was absolutely a pleasure today. She handle every issue i had. I will be calling again.

Denise Martin

4 years ago

Two great guys victor and hector just preformed a service for me. They represent Brownie’s septic & plumbing company well and are a blessing for them.

Dwayne Chambers

3 years ago

Brownie's Septic & Plumbing does great work!Jean did a great job with pumping our septic tank. Anthony B. went above and beyond to find the source of a leak in our toilet and he filled it and sealed it to our satisfaction! Their service is professional and their prices are fair. I definitely recommend Brownie's!

Deb F

3 years ago

My plumber called to let me know he was on his way and arrived earlier than expected. He was very professional, respectful, a good listener, and pleasant. I explained the symptoms and what I did to figure out the leak on my own. With that information he ruled out many causes and fixed the problem on the first visit! I was so worried I would be charged a lot of money, but he was very efficient and HONEST. I highly recommend Brownie's and I will only use them for any other plumbing needs in the future.

Carey Schreier

5 years ago

Brownies has turned out to be fabulous. Unfortunately I hired another company (Orlando Septic Services) and it turned out to be a nightmare. Brownies came out and gave me some options to remedy my situation. I am grateful for all of their help. Don't bother with the rest, stick with this company. They know what they are doing!

Eric Ramirez

2 years ago

Incredible company with good rates. I called one day prior and the next morning Nate and Wilder were there bright and early to get the job done. Nate explained everything from the simplest part of the job, to my more complex drain field. Overall a very good experience thanks to this company and the crew they have.

Valerie Spence

3 years ago

Tech was great. I was given a time frame for service. Time had pasted and did not receive call to let me know tech was running late. I had to call to find out info.

Sandra Metzl

4 years ago

Took a vacation day to get my septic pumped. They were supposed to come before noon. They didn't. I called and was told I was next. 1.5 hours later they still hadn't come/contacted me. I ended up cancelling my service request because I couldn't wait any longer.Edit: Marc called and made it right. They do excellent work when they do show up.

Heidi Hulker

a year ago

Courteous and professional, and was able to get us scheduled immediately!

David Johnson

3 years ago

Angela was great.did a fantastic job and was very pleasant while doing it.
David johnson

Michael Antos

3 years ago

Brownie's septic monthly maintenance powder packet product has been working very well with my system. It's been effective as well as easy to use. Highly recommend them for your septic needs.

Christina Cullars

4 years ago

Alix was a wonderful technician, always willing to answer any questions we had!

Jason Goodson

a year ago

I had a great experience with Maurice servicing my septic tank. He called me well in advance of showing up to my house, was extremely knowledgeable about how to properly maintain my septic system and was efficient throughout the entire process.I definitely hope Maurice shows up for any service calls I have with Brownie's.

Zac Evans

4 years ago

Eric arrived promptly and went straight to work. He diagnosed the problem immediately and was able to take care of it within a few minutes. He was very informative on the workings of my system and honest about what needed to be done, while not trying to sell me a bunch of wasted stuff. I will definitely use Brownies again in the future.

Tomika Godwin

a year ago

Excellent service. Friendly staff. Courteous and on time. Would definitely recommend!
Have used them since we purchased our house years ago!

mim flynn

2 years ago

Called after hours so spoke with the answering service. Received a call right back from Brownie's and gave me the appt day. They came when they said, Jean S did.a great job.

Gloria Levine

a year ago

Our septic system was backing up and as usual Brownie’s came to our rescue. We have called them for the past 33 years and we are always happy to see their trucks arrive as we know our problem will be quickly resolved.

Daniel Gould

3 years ago

Thomas did a great job addressing our issues with a blockage on our main line. He was very knowledgeable and taught me some things about my new house I was unaware of but will be vital for ongoing upkeep! Would recommend.

David Slaughter

a year ago

The service technician was on time and did a good job explaining what needed to be done. He flushed the septic tanks and determined that I needed a new pump. I am already scheduled for next Tuesday. Thanks for helping me on such short notice. David.

Jill Butterworth

4 years ago

These people are crooks. They sent an incompetent hole digger, who left the job unfinished. 7 months later, we received a bill for $965. Use Dial Septic in Oviedo - they were fast and fixed our problem for half the price. Check out all the bad complaints on BBB and Yelp - don't hire them!

Ed Metzger

3 years ago

Angie did a great job. She was awesome. Thanks for sending her.

Debi S

2 years ago

I have used Brownie’s for over 20 yrs. great company.

Kaye Daugherty

a year ago

Brownies pumped my septic tank (which was needed after five years). They responded quickly, showed up on time (after calling to confirm), communicated clearly about the process, were very professional, and took care to clean up h thee area and put the dirt and plants back where they belonged. Although the price has increased, I was happy with the service I received.

Sylvester Arthoro

4 years ago

Edwin was great, he was very helpful and offered me good advice of how to maintain my septic tank. I learnt a lot , very funny guy. He enjoys what he do and I will recommend Brownies over and over to anybody who needs that services. God bless you Edwin for all that you do. Even though it’s a very difficult job, you make it look so easy and fun. Thank you for all that you do.

Jeff Agar

3 years ago

Professional and efficient. Easy call to make and it was time to get it done after 7 years

Christian Charaudeau

a year ago

Called and made an appointment to replace the anode rod on my water heater. Needed to be replaced with an aluminum one since I’m on well water. Water heater is only 3 months old. Technician arrived on time and was very friendly and very professional. Only issue I have is that he was unable to complete the task and yet still made me pay for the service. The anode rod was pretty much stuck on and he could not remove it. So basically I paid for a service that was not completed. Other than that, the tech was very professional.

Patrick Najera

3 years ago

Very informative, I did receive recommendations and they explained what the service will do for the Septic and how to keep running smoothly. I got the recommendation from a friend and I was impressed by the way it went. Highly recommended

jack maynard

4 years ago

Disappointed— definitely a bait and switch. We were quoted a price on the phone after the person checked our address , community and houses they service in area. When the technician began work he told us the amount to write the check for—— A HUNDRED DOLLARS MORE THAN QUOTED.When I called the office they said the tank was larger and they cleaned the filter. When called for the quote they DID NOT alert me to the fact that the amount would be more for these services. Remember. They did look up house, community and other customers in area. We are one of the smaller in area.The technician that pumped our septic tank worked hard and did a good job.

Frank Apuzzo

9 years ago

Brownies is awesome! They gave our homeowners association a group discount and pumped out the septic tanks on multiple homes all before 12 noon on a Saturday! I highly recommend Brownies.

brian chilton

3 years ago

The tech was incredible! Arrived on time, educated me as to what the issue was and fixed it quickly! Very honest! I highly recommend Brownies!

Steven Brown

2 years ago

Service tech Marvin Baisden was awesome,, very professional and did an outstanding job.

Karen Todd

a year ago

I had a great experience . The tech was very nice and informative and did a great job.

Richard Burns

a year ago

Jonathan did an excellent job. He was quick and efficient and explained what he needed to do

john Casey

9 years ago

I had Brownies Septic and Plumbing come out and pump my septic tank they did an amazing job, very professional and very thorough. They told me that my drain field was not accepting any more water due to the age of the field. Brownie's came back out and gave me a great deal on replacing my septic system and made what would have been a nightmare of a job very pleasant. I want to thank everyone who was involved on my job to make such a great experience. Thanks Brownie's....

ron diaz

3 years ago

They showed up to resolve the dilemma that other company left me in , he was a great person who didn’t want to charge me , but I insisted, Thx again, I will never use any other than Brownie

Francine Vassell

3 years ago

This was my first time using Brownies. I was very impressed with staff, specifically Maria helped me schedule and Marvin came out to inspect my tank. He called me when he was on his way so I could be ready and the email updates were nice.All around very impressed by the knowledge they have and show geniune care.

Abdulaziz Narzikulov

2 months ago

Very disappointed service

Tiffany Sanjurjo

2 years ago

The technician Rene was professional and very thorough in explaining our septic system to us. This company was great, we even received a follow up call not too long after Rene left.

Vasyl Lushchyk

a year ago

Pumped up my septic tank at no time. Helped to de-clog septic tank pipe - thank Elton.

Timmy Drake

7 months ago

I’m not really sure what to think. The manager seemed really nice when he came to store for quote. Then I asked about why one of the drains didn’t get open for cleaning and he didn’t respond back to me at all. I called Brownies to come back. They did send someone but the managers never said anything back to me. The team that came back said if it was listed “kitchen” they would have cleaned all the drains in the back. I thought that if you’re paying $450 per hour for a hydro jetting, the cap that connects to three compartment sink and pipe under sinks would be cleaned. It’s not a given it’s included. The first team took 15min and earned $450 in that time period. I thought it would be a throughout job? Then when they came back they were upset because that wasn’t their job from my understanding. The guys that came back I tipped them both fairly because I wanted the job done without it being a pretend fix. They were then very nice and appreciated it. The biggest part that upset me is the managers never once reached out to me again to check up on what happen and if everything was done after the drain was skipped. They didn’t even give me a quote on the next project I wanted them to do. I’m not really happy with the service.

Sharon Driskell

2 years ago

we needed to have our tank cleaned out ,but we found out that our lift pump hat stopped working in the meantime. We called to informed them that we needed help with the lift pump and they came the very afternoon and repaired it. The price was very fair and service was great.

Wilda Gamboa

3 years ago

Happy with the service provided, very professional and knowledgeable with the work on hand. Jason is a an asset to your company. Keep up the good work!

Crooked Lake Terrace HOA

3 years ago

Tech was friendly, found tank quickly, was over flower bed and walk but did minimal damage with digging exactly where clean out was. Would use again and recommend.

Jody Simmons

a year ago

Had my septic system serviced, Tech called ahead of time to communicate. Actually got to me ahead of schedule, everything works great and he did a great job of putting the grass back in the yard! Very Pleased with the service provided!!

David early

2 years ago

Mark did an excellent job. I would highly recommend using brownies.

Olivia Lackey

4 years ago

Brownie’s septic is a 10/10 company. They were able to make it out to me with in one day of contacting them and had my pipes up and running that same day. Kacey in specific was extremely helpful in explaining what the exact issue is and the most direct approach to a solution. Could not recommend a company more!!!!

Brandon Sullivan

a year ago

Great company. All the technicians I have dealt with were professional and knowledgeable. A+

Paul VW

3 years ago

I have been using Brownie’s Septic & Plumbing service for years, to service my septic system and they have always been great. Recently, in the early evening, my system backed up, with the terrible results that come with that. I called into the answering service, and got a quick callback from Danny, who gave me some troubleshooting advice. I called back the next morning and spoke to Maria, who is always awesome. She worked with one of the managers, Marcus, to send Jean the technician to my house that afternoon to pump out my system and troubleshoot & clean out a jammed up pipe. I can’t say enough for their a great service, both from the office and Jean in the field. No reason to call anyone else, Brownies is the BEST !!

Tracey Koch

2 years ago

You will not find a happier, more satisfied customer than me! From the folks in the office working with me to schedule service to the service technicians themselves, everyone I worked with at Brownie's was friendly, knowledgeable and willing to help! My biggest shout outs and thanks go to my service techs! Eric, who was the first to arrive to diagnose my problem followed by George and Tommy who ultimately provided my fix. These gentlemen are the BEST OF THE BEST! I really can not say enough wonderful things about the service that Eric, George and Tommy provided! These guys make Brownie's the outstanding organization that it is ... my sincerest thanks and appreciation to THEM!

Thomas Dolney

4 years ago

Thomas was punctual, polite, and professional! I highly recommend these guys!!!

꧁Lumi E꧂

3 years ago

Great Job! I Recommend!Jean came through on time and did a very great job. Very professional, very knowledgeable and very nice. I recommend them, and I will be continue going to them for any future business.Thanks! God Bless!

Hal Pines

a year ago

Had my system septic system drained. Elton, the tech was very courteous and on time and did a very good job.

Christopher Bricks

2 years ago

Good job Marvin 👏
Took an headache away. My wife is satisfied Now.
Septic system been service.

Ace Pitbull

4 years ago

Brownies is a awesome company I'll use em again in the future thanks the tech. Was very helpful in answering all my questions ty brownies

Carol Hagemann

3 years ago

Same day service! Techs were super professional! Did the repair quickly and efficiently!!! Thx Guys!!!

Channing Newland

5 months ago

I just want to say that Latoria (sorry if that is not the correct spelling) in the customer service team was absolutely AMAZING! My wife and I are purchasing a house and we need the inspection report back today to close on the house. Not only did she help us with getting my questions answered, she was polite enough to ask her colleagues, if she didn’t have the answer and get back to me. She was also able to get me over the inspection before the end of business day, which was GREATLY appreciated! Brownie’s, please give Latoria a raise, if I ever need anything from Brownies, Latoria will be the first person I ask for! Excellent.

Cory Bruh

4 years ago

Thomas arrived the same day I requested service and did an awesome job installing all of my faucets and fixing an issue with my garbage disposal. Great work and very affordable!

Mitchell Kelly

a year ago

I called Brownie's on a Sunday near 10:00 AM for an emergency septic pump out as my sewage was backing up into the house. Took the dispatcher a LOOOONG time to call me back and when they did they only provided vague information about when I the tech could arrive. I get it was an emergency call but geez at least give a window of roughly what to expect.Nate, the technician, was great which is the only reason I am giving Brownie's two stars. He worked very hard to make sure he did a good job.When Nate discovered I had a main line clog in addition to a full septic tank he said the office would call to dispatch a plumber to fix that issue (never happened). So that extended my repair time into a Monday causing me to miss work.Would not use Brownie's again due to poor dispatching and communication skills.

Barbara Foote-Frazier

a year ago

Had many issues with septic tank and Gene was great explaining the problem. A plumber was needed and Javier was great. Gene and Javier are certainly great employees for Brownie's.

Jimmy Grynevich

4 years ago

Christian did a great job. In and out quickly. Very professional.

Jim Gehr

2 years ago

Great service with a friendly smile from Angela. Great communication, great value. Would definitely recommend. Thanks Brownie's, you're my guys.

Dustin Minton

4 years ago

They showed up on time and very professional. I made the call to get my septic pumped at 11:30pm and got a real person not a recording and they were out here by noon. Edwin is a very nice, informative, and professional technician that pumped our septic and he was on time to the minute that he said he would be at my house. Overall great experience and would use again.

Mira Araos

4 years ago

I would definitely use Brownie's again. Thomas was on time, very friendly, and knowledgeable.

Gdog King

2 years ago

Office staff was friendly and helpful and kept me updated throughout.The technician arrived right on time and performed his tasks quickly and efficiently. He showed me everything before putting it all back and explained to me what I needed to do for proper maintenance.The company definitely demonstrated to me why they have been #1 for 40+ years.

KHughesFL

3 years ago

We had a great experience and the technician Wilder was very helpful! Fast service, great customer service 100% recommend

Beverly Otto

4 years ago

We used BROWNIES Septic for our first septic pump out. Victor & Jorge were great! They located our tank in NO time, checked it out, pumped & cleaned it, & rechecked it. They were both knowledgeable & answered all questions we asked them. Thanks & we now have a septic company to call when we need service.

Emil Protasevich

a year ago

Have been using Brownies for years to maintain the septic system. When it was determined that the 30 year old septic system was at the end of its life. Brownies was thee choice to replace it. They exceed our expectations over and above. I
would highly recommend them.

Taylor Dubia

4 years ago

Kacey was absolutely wonderful! Very pleased with his work and the company. He was very friendly and the work was well done and done quickly. Will definitely be using Brownies in the future!

Jamie C

4 years ago

Kacey was excellent! Showed up to my emergency pumping issue right away. He was very friendly and Polite, he fixed my issue in a very timely manor something you definitely want when an emergency arises. I would definitely recommend this company and kacey!

Eugene Moore

2 years ago

Our shower filled with water and would not drain, and our toilets would not flush. Of course this happened on a Saturday. I called Brownies and they had someone here at 8:30 am on a Sunday. Eric was quick, efficient, knowledgeable, and personable. He had our septic tank pumped out in no time, and our issues cleared up. It sounds like we may need a new drain field. I will be contacting Brownies to do that for us as well, if needed.

Virgil Kent

a year ago

I just bought my house and it has a septic system. The previous owner never had his tank pumped out and didn’t know where it was. I called Brownie and they came out, located the septic tank, pumped it out and even evaluated the system. They were very professional, courteous and honest. Didn’t over charge for the service and gave advise on how to maintain the system. I strongly recommend this company for maintenance and repairs if anyone needs it.

Marsha Horal

2 years ago

Had our tank pumped by Brownie's recently. Great service and customer experience. Thanks, Brownie's!

TJ Eberhardt

2 years ago

Needed to have our septic and drain field located before construction for our pool could begin. Marvin was very thorough in his location, giving me great piece of mind that we had the exact location of the drain field nailed down.

Fly Robin

7 months ago

Experienced and fast clean out of my septic tank. Called to check on service after.

LuAnn Browne

5 years ago

Called on Dec 22nd, 3 days before Christmas, and truck scheduled next morning. Driver called ahead to verify address and provide eta. Arrived at scheduled time, spoke with me a few minutes, then got down to business. Torrance was great! Told me what he was doing, explained what he found, finished up, made sure toilets were working, collected payment and we were done. He was very pleasant and fixed the terrible backup issue. I will definitely use and recommend Brownie’s and hope you get as nice a person as Torrance!!

Brandy Driggers

4 years ago

George from Brownie's Septic just completed a routine pumpout on my tank. He was extremely knowledgeable, answered all my questions and was friendly and polite. Brownie's seems to hire professional technicians who like their job and love the company. Both George and Victor spoke very highly of the management and Brownie's team and seemed to genuinely like their work.

John Cimino Jr

4 years ago

I work for Orange County and had George and Jim come out and pump out our lift stations at Blanchard Park and they did a fantastic job. They were both friendly and you can just see that they take pride in there work and they did a very good job. Thank you brownies you have a good team.

Rachel Hartos

3 years ago

Marvin our technician was very responsive, thorough (Completed the inspection/ pump/ certification and filter cleaning in a timely manner), and hard working.Also, cleaned up the site area too when finished.Brownie’s also still does certification if the septic system which the competitors I reached out to do not.Recommend/ 5 Stars.Tip: Admin Related NOT Technician Related- Leave a credit card on File so there are no rescheduling issues if you miss the initial calls/ texts...

Heather Sterling

4 years ago

Couldn't have asked for a better experience or service. Kasey was very professional and got the job done quick. Would definitely recommend Brownie's for all your plumbing needs!

Eva Ernde

4 years ago

Technician Edwin was thorough in pumping my septic tank and grey water tank. He was also knowledgeable about septic systems.

Len Broude

4 years ago

George was courteous, quick and left our yard cleaner than when he arrived. Brownie's will always be our first choice. Very affordable as well

Judy Laverty

6 years ago

We called Brownie's Septic Service to pump our tank this week. The gentleman who came was courteous, efficient and totally professional in every way. He was here and gone in less than an hour. I am comfortable recommending Brownie's to anyone who needs their services. We also hired Fl Pond Cleaning Services to clean our pond of a serious infestation of duckweed following the recent drought. That young man too was courteous, efficient and professional. Seems they only hire good people.

Barbara Gemmell

4 years ago

I needed to have a tank checked.as I am doing alterations to my home. I called on a Friday and was scheduled for Tuesday. I received an email that my appt would be at noon. At 11:56 George called and said he was on the way. Not long after that he drove up. George was cordial yet focused on the job at hand. He managed to get the access panel open, do the water test, drain the tank, make a recommendation for some future soil seepage repair, return everything back to its place, find the drain field, and clean everything off all within one hour, and for the cost I was quoted. Way to go George!Beownies.. .give this man a raise!

Earl Watrous

4 years ago

Great communications via email & Text. Tech was on time, personable and nowledgeable. In addition to pumping the septic tank he checked to see if the system was functioning correctly both upstream & downstream from the tank. great Service overall.

Karen Wise

2 months ago

Mr Dream was a dream. A very polite friendly and courtesy young man. Explained everything.

kimbra lei

7 years ago

Brownies is awesome. I have used them since I moved to Orlando in 1987. They came out to my business within 24 hours and solved my problem first thing in the morning (for the quoted price)! Rene was very pleasant and made sure we are good to go, before he left. Now, we can all can get back to work.Thanks,Kimbra HennessyOwner, Bitner/Hennessy Public Relations

Scott Harris

4 years ago

Called Brownie’s and they were able to get to me the same day. The technician Nick was very courteous and friendly and knowledgeable. Diagnosed my plumbing issue right away and replaced my garbage disposal in no time. He was very helpful in explaining what caused my disposal issue and thorough in explaining the cost which were very fair. I highly recommend Nick and Brownie’s. I will definitely use them the next time I have a plumbing issue.

Amber Giffin

2 years ago

We called to explain our problem and they knew exactly what the issue was. They referred us to the correct department. Because it was the weekend they knew we could wait until Monday. They called and showed up early Monday morning. The technician, Javier was fast and unclogged the main drain quickly and efficiently. We will call them if we ever have drain or septic issues again.

Laura Amento

4 years ago

Great company. One of there plumbers, Thomas did an excellent job.

Russell Grant

6 years ago

Highly recommend Brownie's. Edwin came out and did the work and also showed (and explained) what he did. The quoted price had a filter charge. Edwin told me there wasnt a filter on my system so the amount charged was actually less vs the quote. That is integrity and that is why I will call Brownies(next time) and why I give them a 5Star review.

paul smith

7 years ago

Update (10/26)Derek is the best. He made sure every issue go taken care of in a very timely manner. Ian and Winston did a great job not eh work (barring a minor setback with a washing machine). And in the end, i got a bit of a discount.Overall, i am very satisfied with my service, barring anything major going wrong in the future.Prior to 10/26:I am still waiting for service to be finished much later than scheduled.First off, we were misinformed by Tammy about when soil samples and permits should be done, but i understand that government bureaucracy can delay issues.Initially Brownies was supposed to be out on Tuesday morning (10/20) between 9-11 to start the job. About an hour into the window, i called in, and i was informed by Derek that they may make it out later, if not the next day. They did not show up until the next day (10/21), but they did show up right at 9 am to start the job. However, they did not complete the job as quoted by Ryan. I was told they would remove a tree to get it done, but the guys on the job refused to do so for liability purposes. They said Brownies makes them pay for any damage done to the property, which i find to be very irresponsible. More importantly, I find the lack of communication between the people quoting the job and those completing it a bit strange and disconcerting.I was informed by the workers that the health inspection would happen the following day, and Tammy requested final payment of $100 dollars (we have already paid $5500) prior to the hole being filled. I politely informed her that the $100 would only be paid upon completion of the job. She told me that the inspection had already passed, and they would fill the hole that afternoon (even though the guys on the job said they would be back on Friday). they of course did not come on Thursday to finish the job, but as i was not expecting them to do so, i let the issue go.Come Friday (10/23), i come back home from work (I couldn't wait for the workers as i had already missed a bunch of time due to the issues mentioned above) and my yard still has a massive hole in it and there is dirt strewn everywhere (and of course, no call about the situation is made to me at any point throughout the day). Upon calling Brownies, they put me on hold, tell me they will call me back in fifteen, which they did not. I called back and talked to Derek and eventually, was informed that the inspectors had gone to the wrong house (at this point, I am assuming Brownies sent them the wrong info), so the inspection had not been completed as told to me by Tammy and that they could not get the inspection done till Monday. I still have no guarantee the work will get done on Monday.Overall, I have found the experience with Brownies to be rather unprofessional. I had used another septic company for an inspection, and after they messed it up, I had brownies come out and assumed that they would definitely be much more professional about handling matters (As they are certified by local 6; they have it on the side of their truck) but the lack of calls informing me about situations is very uncourteous and unprofessional. I will say everyone has been nice throughout the process, but i know that at my job, if I am running late or can't show up, i better call my boss/client and let them know about the situation. Brownies does not seem to care about doing so as this has been at least the fifth time myself and my girlfriend have had to call them to find out what is going on.

Delanie McGuire

a year ago

Brownies has never let me down. They addressed the issue and fixed it so fast I was impressed by how knowledgeable and professional their staff is And the technician they sent out. Thank you !

michael siaca

a year ago

I use there septic system And they did a great job

Gina Nicholas

3 years ago

So my morning started with my master bathroom flooding! JOY! I got it under control and then turned to FB for recommendations for a reputable company to call! Someone responded quickly and said to use Brownies and I did! And I’m so happy I did! I called at probably 9 and Carl was at my house by 11! He was very knowledgeable, professional and talked to me about what was going on at my level! I would recommend this company highly!!! We will defiantly be using for the bigger repair for what we have going on! Ty Blake Newman for the referral and Ty Brownies for being so awesome! Sincerely, Gina Nicholas

Andre Farrell

a year ago

The tech who services my septic system, is always fast and efficient. I will continue to use Brownies on any of my septic system needs.

Kyle Madorin

4 years ago

Great service for a pump out and inspection. Quick and efficient, and the service tech was very personable and knowledgeable.

Bob Flaherty

3 years ago

Wilder was excellent very professional and did a good job. He showed me my cap was broken and called it in for me. Unfortunately the cap cost more then getting septic pumped out. I spoke to the plumbing foreman Brian questioning this price. He said there in business to make money and his people don't work for free . I immediately told him don't come to my house I will take care of it as it was just a cap. I found it on line and installed it my self. At a huge difference in the price that I was quoted

Bruh Mane

4 years ago

June 3, 2019,Greetings, George pumped my home septic tank system on 9 Roland Hayes Street, Apopka, Florida. He was very knowledgeable and skill at his job. From the time he started til the end of the task. George kept a pleasant attitude working in the sweltering hot Florida heat and even the rain. He never asked for an umbrella or asked to stop working because of the rain. He kept at the mission. At the end of the service. I was satisfied to have my septic completely pumped out. Great Job George... Brownie, you have chosen a great person to be apart of your operation. It’s hard to find good people like George. Thank you, from your proud customer, Otis M.

Paula Haney

4 years ago

Brownie's installed a drain field at my home. From the time I first talked to Tammy on the phone and met Jenn to set up the job, I was treated with the utmost respect. There were a few delays due to weather but that was minor.The job is done and the crew was courteous and left my yard free of debris and clutter. Also, their pricing was much more fair than a leading competitor of theirs who basically tried to gouge me before I switched to Brownie's. I highly recommend Brownie's for any septic and plumbing needs.Thank you.

Tej Carbone

4 years ago

Great experience! They responded quickly to my call and we’re honest and straight forward with the service call. Will definitely call them again when we need our septic tank serviced

Madison Ranew

4 years ago

Kacey was awesome! Super professional! Highly recommend!

Janet Lapsley

3 years ago

Brownie’s workers are always polite and quite efficient. Used their service for over 20 years and always happy.

gma ladybug

3 years ago

Team was excellent who provided service for my septic system. They had great attitudes and were very professional. This is the second time I have used Brownie's and the service is always excellent.

Vanessa Huber

a year ago

We were very happy with the work that was done. Our issue was fixed. They were through and just very nice guys. Very knowledgeable. We have used Brownies in the past and will continue to call on them.

Ray Leist

3 years ago

Friendly and professional. Kept me informed during each step of the process to replace my septic system.

Barbara Carter

4 years ago

George came to my home to pump out the septic tank. He was knowledgeable and pleasant.He did the job without leaving a mess of the yard.You couldn’t tell that he had dug a hole there.The service swift and professional. My experience with George from Brownie’s a positive one. I was very satisfied with the . I would highly recommend using them.

allen Steward

3 years ago

Prompt and courtious service. Did a great job to fit us in during the holidays!!! thanks again.

Chen Peimei

5 years ago

One of the most horrible grease trap cleaning company you can hire. Not only they cannot keep up with their job, they will never take any responsibility for their mistake.

Rick B.

4 years ago

Just got back from Panama and arrive home to an overflowing septic. Call Brownies and they came out within a reasonable amount of time, pumped the septic and cleaned the lines. Great can do attitude by the office and field staff. Thank you Brownies

Louis Sabat

3 years ago

My experience was great!!!!! He came and conquered the tank and when he was done, he did a great Job putting the blocks back in place better than I had it. Super friendly.Thanks for your employee

Sherry Watkins

4 years ago

Mark was very good explaning everything where I Understand the septic tank better and up keep of it

Leticia Lapp

2 years ago

Had inspection done on a home we are buying. They are good but gave 4 stars as they never provided the report i need for closing.

Shauna Bowling

4 years ago

Brownie’s is awesome. They’re always available when I need them and the staff is friendly.

Chris B

a year ago

So... hired this company 1 week before our baby was due. Wanted the septic cleaned out because I knew all the laundry and things we were going to do.So, they stated couldnt come out till a few days. No problem this wasnt a rush. An, I told them that because, I knew I had time. It just started gurgling. No biggie that normally means I have a week to get it done.So, we hired them for 350 plus tax came out to 375. No problem had to be done. So baby came 1 week early the 2 days after the pumping. We went to the hospital and per the hospitals policy we had to stay 48hrs to watch my babies health. Ok no problem. 3 days later we finally get home. An we have been here for 1 week now. 2 weeks... since the pumping. Since NO-ONE was in my house or come by. An what took 1 year is now full in a week??I called an told the company and their Only answer was you must have a clog. There is NO CLOG!! Had a professional come out an check. Nothing... he even stated if it got this full this fast. They didnt pump it to the bottom, the guy, probably pumped till he felt it was good enough.Do NOT use this company. Going with someone else to re-pump it out and sending a notification to the BBB.

T D

a year ago

My dishwasher was installed professionally and efficiently. Derek was an awesome guy. I will be using this company again in the future. Thanks Derek for being so meticulous with my dishwasher installation.

Alan Stanley

4 years ago

Had appointment for between 8am and noon. Not having heard anything, I phoned about 12:05. Person who answered phone had to contact plumber for arrival time. 2pm at earliest. When I asked to talk to manager, she was snippy and and rude when I told her I expected phone call by end of day.Very bad second impression. They should have stuck with first guy who came who was very conscious of timeliness.

Lisa Bernardini

a year ago

It ended up being 2 different jobs and BOTH technicians were prompt, polite and thorough. They offered suggestions and answered my questions. I have used them for my septic tank service before and have always been impressed by the high level of service.

jorge lorenzo

2 years ago

Thanks to brownies for coming out and getting our septic tank pumped. We had another company come out, A1 Septic, they came twice!!! Two guys came two separate times and barely dug before coming to a conclusion they needed to do a $1600 repair to get it pumped. I called brownies they had someone over two days later couldn’t have been happier with Elton. Very honest and hard working he dug for 2 min discovered there was a cap and got the tank pumped. The other companies were just trying to add work. Not Elton he dug around and found what we needed and completed the job. Would definitely recommend and use on all my properties. Thank you Elton and Brownies!

Blaise Fischbach

3 years ago

Brownie’s performed my septic pump out perfectly. Easy to set up the appointment. Professional and friendly technician. No issues at all. Will definitely use them again in the future!

Mateo Schulte

2 years ago

Love it. Definitely you need to stop here.

Matthew Fassl

4 years ago

Brownie’s is the only plumber we use. Always great to deal with and you don’t feel like you’ve been gouged when they hand u the bill.

Ellen Ferguson

2 years ago

Wilder arrived within the time frame he indicated. It had been a very very long time since I had my septic tank pumped. He worked very efficiently & in a timely manner. The fence gate he preferred using was hard to open & had to be taken off hinges & he kindly put back together. I tried to help as much as I could & he was very patient. I bought the bio booster septic tank treatment & he explained how to use it. He did a good job. I was very pleased.

Max Strother

3 years ago

We have been using Brownies for years. This time was to clear a dirty sewer line on our 60 year old home. They sent Mark. He was quick, clean, and professional. Line is working like new. Mark left the place clean like he had never been here.

brent abel

3 years ago

Great job, minimal mess! In and out in no time! Will continue to call on them to get us cleaned out!!

Jeff Price

3 years ago

I have used them twice. Both technicians were great explaining every detail. Awesome service! My realtor recommended Brownie's.

Neal Jackson

4 years ago

They came on the weekend and pumped our tank. Serviceman was very nice and through.

Mitchell Bishop

2 months ago

Marlon Wilson came by my home to fix a water main leak. Not only was he professional and knowledgeable but was personable as well. I could tell he loved his job and was very good at it! He quickly fixed the issue and did an amazing job.Because of Marlon I will only call Brownies with any future plumbing needs at my home.Mitchell

J B

3 years ago

Marvin was a delightful young man who was very professional and informative. I will be using this company again and recommend without hesitation

Susan Howe

3 years ago

Your staff was awesome. I was a bit shocked over the price of a sump pump.

Chris Cochran

2 months ago

Called last week on Thursday 6-8-23 and scheduled for today 6-13-23 @ 9am. Nobody showed up and now the appointment is for tomorrow 6-14-23. That is not going to fly.

Mike Taylor

a year ago

We had our septic tanked pumped out. Jean was great. He was thorough, quick and friendly. He was respectful of our garden and careful to not disturb the landscaping other than the needed digging to drain the tank. We’ve used Brownies in the past and will continue to use them!

John Hronek

4 years ago

Had the A Team of George, Kayce and Kyle who did a great job of quickly fixing our septic problems and hot is back on track for our Holiday party. Thank you so much for your professionalism and teasing is like friends and not just another job.

William Hamilton

a year ago

Brownies came out promptly to address our septic backup - highly recommend!

Jimmi Zero

4 years ago

Excellent work, my kitchen sink was fixed and installed in less than an hour. I’d recommend Brownie’s to anyone looking for a cost effective, fast and reliable service. If I could give more than 5 stars I would. Hell of a job, I’ll definitely be calling them when I need my bathroom reworked.

Elaine Lucas-Price

3 years ago

Brownies is our go to for septic cleaning. Always professional and on time! Their prices are great as well!

Carolyn McRorie

2 years ago

Everything is working properly. The young lady & gentleman that did the work were both very courteous & helpful. The young lady knew a lot & explained everything thing very well.

Jess Kovach

a month ago

Honest Review:I am thankful that they did come and pumped our system yesterday after being dropped 2 times from our scheduled appointments last week. I took time from work and errands to be present between 9am-2pm window each time. The first drop was from a truck break down (I get it it happens) they assured me that they would be there on Monday, only to dropped us again due to someone having an emergency (which they are able to charge higher rates for this service).I believe that building relationship with clients is most important. Especially when there is an opportunity for service every 3-5 years. I have lost faith in this company.What I wish I knew then:They quoted me $395 for the service, when the tank was opened I was told it was $395 + $85 for the filter to be cleaned (which I learn from the technician can be cleaned on our own each year) I know now and will perform the yearly cleaning myself. I wished the over the phone information would have been more transparent.When they did show up the work was great just all the other stuff was a mess before the service call.

Leslie Stewart

4 years ago

I called on a Friday night at 11:00PM and over the phone we did some quick troubleshooting...that was great. George was at our house bright and early and got us taken care of. We needed a new pump which was promptly installed and was priced right. This is a great team.

ILLSHOtz

4 years ago

Thomas Hurst came out and fixed our kitchen dain line. He was very professional and fast. He did great and i would recommend him to anyone or any plumbing work.

Evie

4 years ago

I was very pleased with George who came to service our septic. He first call to notify that he was on his way and then he arrived on time. I was very impress. Also it was nice to have someone with such a great personality who took his time to explain things with no rush. I truly appreciate that. Is hard to find people like that. If we ever have to call again I would definitely ask for George. I strongly recommend him to anyone.IvelyseWinter Park

XiaoFen Zheng

7 years ago

What a horrible service. Why there is no zero star option ? If they have, definitely 0. They never solve the issue for me . I have been calling many many times. I don't even remember how many. Worst worst worst service. The guy called Danny the worst manager that I even met.

Sheryl Miller

3 years ago

The service was good, they were able to remove the clog from my drain pipe. The only drawback is that they arrived 3 hours later than expected.

Chuck Barnett

2 years ago

We've used Brownies for both our business and residential needs, and from unclogging a sink to re-plumbing an entire bathroom, we've found their service prompt and professional, while their pricing has always been competitive. Which is all you could possibly want from a service provider. We've used them before - many times - and plan on continuing to do so in the future.

Scott Mueller

3 years ago

Quick and easy service. Explained the problem on the phone, got professional advice A good estimate and the problem resolved the next day. Would recommend

Tracey Slaughter

a year ago

William came out to pump my septic on 7/19/22. He was on time, good communication, very knowledgeable and answered all my questions! Thank you

Kirsten Telan

2 years ago

Mark was THE best technician and repair expert. He was professional, on-time, efficient, neat, and took care of the problem immediately. We were in a bind....our outside gas pipe got cut. Mark took care of it.If you ever need a natural gas repair, please don’t call anyone else but Brownies!!

Alli Traywick

4 years ago

A complete professional service and install. I got 3 quotes they were mid but their company history and pride for a job well done from other customers sealed the deal. They kept their word every step of the way even working in the rain to make sure we could flush that night. Everyone from Ryan, Tammy and the install guys were fabulous. They will be my go to from now on hands down. I can trust them completely.

Carol Volkmann

2 years ago

Had septic tank drained. I am handicapped and their rep came to the house and explained everything to me.

Beatrice Miranda

4 years ago

I would like to thank Brownie's and specifically Justin for the outstanding service he provided my client. We had a leak at one of the downtown Orlando condo's and he came to the rescue within 3 hours of the call. We are very appreciative. He was informative. He sent us pictures. He took care of the situation. He communicated with myself, the owner and also handled tenant relations to get back into the proeprty. We felt in good hands. Thank you.

Nick Cotton

5 years ago

We had a septic tank issue a few months ago. They came out within 24 hours, diagnosed the problem quickly and fixed it the same day.

Brandy Fournier

4 years ago

2 different crews from Brownies came out for 2 different jobs. They were very fast and knowledgeable. We would definitely be calling them with any other issues in the future.

Alexandria Brown

3 years ago

Brownie's Septic & Plumbing is a great company! They are experienced since they have been in business for many years, are professional, responsive and deliver. I highly recommend them. for all your septic and plumbing needs.

Dr. John Suarez

3 years ago

Work was done quickly and leak was found even faster. In and out and the worker was super professional and left no trace. Would use again with no hesitation

Kathy L

2 years ago

The men who came were very professional and knew what they were doing. They were able to answer all my questions.

Wonderful World of Susan

4 years ago

George was very fast, friendly and efficient. He left our lawn looking great after there were two big holes dug up. He drew the line though when he said he was rooting for Tom Brady, haha. I definitely recommend him for all your poop pumping needs, he's good to look at too if you can get past the nasty smell outside when the pumping is being done. Overall, great company! I'd give them 10 stars if I could.

Bruce .C

9 months ago

Use to like this company. Was overcharged by $600. They submitted to be paid on and old credit card for over $1k. Told me I had been taped asking for all the services then couldn't produce that because I never did authorize or sign for any except a pump out. Beware!!!

Yvonne Rusin

a year ago

They were very polite for sure they showed up one time which is really a plus for me the two guys were very nice they did their job and left no problems no nothing I would truly recommend this company

JorgeLuis Alvarez

4 years ago

Problem was resolved with professionalism and with care and willingness to solve the issue in a very timely manner. Both Thomas and Anthony worked intensely and repaired the problem and suggested methods to minimize future issues. Thank you so much for such profesional exceptional service.

Nancy Vansant

4 years ago

The technician Nick was wonderful. Found the outside leak and patched it. I will definitely use Brownie again

Alice Anne Jackson

a year ago

In our experience, Brownie's is a very professional and reliable company. We have used them several times over the years for regular maintenance of our septic tanks. We highly recommend.

Jacquelynn Morris

4 years ago

Thomas did a wonderful job fixing out leaking bathtub. He was courteous and efficient and I'm so thankful that the drip is fixed!

Amy Merenda

3 years ago

Technician did arrive on time. The truck was parked in 2 different parts of our driveway while the tank was located. Driver rang the doorbell and handed me a blue box and said it’s $65 and flush one down the toilet every month. (?). Very confused as I’m not sure what this product is. When I called to schedule service I was given a price for pump up the tank And told it was an additional $65 if there was a filter. Is this blue box the filter? Also, was told in the phone that I did not have to be home for service and they took my CC over the phone, but then driver rang doorbell for me to sign on an iPad that had no amount listed?After the driver left, I noticed very large black grease spots on my driveway where the truck was parked and black drip marks all the way up the driveway. Immediately tried to wash it and it’s grease that has permanently stained driveway. Called office and emailed photos and was told that a manager would be notified and I would be contacted.As of now I have not been contacted and the longer this seeps into my driveway the harder it will be to clean.Clearly there is a major issue with this truck and our driveway has serious grease stains . This situation needs to be resolved by Brownies and at their expense.

Susan Pollica

2 years ago

The gentleman was courteous and diligent. He got right to work, answered any questions I had and left the area as he found it.

Gabriel Garcia

9 months ago

Scheduling an appointment was a breeze. The representative was super professional and completed the job quickly. Brownie's is a trusted organization for a septic service.

Stephanie Brandfass

2 years ago

Brownie’s did a septic tank pump out in preparation for a new drain field. They have been professional and efficient throughout the process.

Sara Lyon

2 years ago

I called on a Monday, the receptionist immediately picked up, gave me a quote, and set up my service for the following day. Jason arrived on time and was very knowledgeable. He performed the service and even went above and beyond. Brownies charged me exactly what was quoted, and not a penny more. I was really worried about the date of my plumbing and felt really reassured by Jason’s diagnosis and repair. Brownies is now my go to plumbing service.

Tim Proctor

4 years ago

Great service, George called ahead of time to verify arrival and was tremendously professional and very quick to get the job completed! Would highly recommend.

Denise Vegas

6 months ago

I had an emergency leak. Reportednitbto Brownies and received same day assistance. Linus, the person assigned to the work order completed the job efficiently and even installed a bidet to my new roilet. I appreciate that he left the work area in same condition or better than he found it.Thank you Brownies

Franchesca Morales-Carro

3 years ago

Carlos was so friendly, patient, and walked through everything step by step. We just bought a home and found some issues so we were pretty frustrated. He truly made this frustrating issue better. Great service!!!

Yasmin Guzman

3 years ago

Very fast service. I called on a Friday and was able to get an appointment for Monday. They keep me updated throughout the whole process and call me before and after the service. I was also giving tips to how to keep my septic from breaking in the future.

Magda Carlo

3 years ago

Hired Brownie to install new dishwasher. Technician dented the dishwasher as he took out of box.

Michael Kolb

a year ago

Jean showed up on time, was friendly and professional. He drained the septic tank, cleaned up afterwards and explained the whole process as he went along. I was very happy with Jean.

Janet Boyer

3 years ago

Eric was very nice and professional. I asked lots questions and he answered all of them for me. I would recommend Brownies if any one needed their septic pumped out.

wendy griggs

4 years ago

Rene, is a customer service plus for you. Friendly smile and does not stop
working the whole time he was here doing my three houses.

Mark Flewelling

4 years ago

Outstanding customer service at every level from Brownies. The technician, George, was very knowledgeable and efficient as well as a super nice guy. Will definitely use them again.

Jazmin Cezar

4 years ago

Thomas and Christian, did a wonderful job in my apartment. They were so Professional to get the job done and so considerate that I had smaller kids in the household. They informed me on every single next step they were performing. I really appreciate their professionalism and their cleanliness. They picked up after themselves which was greatly appreciated. They came in to get the job done and they definitely were successful. Happy with the job 👍🏼

Nikki Tio

4 years ago

Huge thank you to Technicians, Carlos and Christian are amazing! They worked so hard and got my clog removed. They did so much work in such a short time. I was so impressed with them! If I ever need plumbing again I will definitely call Brownies and if I can request a technicians I will gladly request Christian and Carlos!!My first attempt to reach out to Brownies was at 1 in the morning, and every person I talked to was so nice, but they where dealing with an emergency and asked I call back in the morning. I totally understood that and called in the morning. I got Tanya, poor Tanya dealt with all my craziness, talked me down while I was hysterical crying at her, and even called me later to check on me to make sure I was ok. The fact that she called me back was just amazing.Brownies came out and replaced our drain field as well as well as cleared a clog out of my drains. Jennifer from their Septic Department was so patient with me. It took about a month for the whole process to be complete and she answered all my emails and my calls, sometimes twice a day and after hours. She always kept me up to date with what was going on.The whole experience with Brownies was fantastic from beginning to what I hope is the end for a while. I would recommend them to anyone that would listen.

Latasha Jackson

a year ago

Jonathan came out and unclogged my drain and I couldn’t be more pleased! He called to confirm his arrival and was very professional. Customer service is a MUST for me and Jonathan exceeded my expectations. You all have a great employee in Jonathan and keep up the great work. I will certainly use you all again! Thanks!

Vanessa Scotland

7 years ago

If I could give Zero Stars I would. What horrible customer service!! I will never recommend Brownie's to any of my clients, friends, or family. I was quoted for a new drain field. Ryan the sales manager guaranteed it would be done within 30 days. After almost 2 months they finally came out. Derek the drain field manager came to the site, complained about the job and his co-worker stating he has no idea what he was doing. Such professionalism. After scheduling the job they were hours late and didn't complete on time. Inspection finally happened and the health inspector almost failed do to the leveling of piping. Brownie's left a complete mess and didn't clean it up till almost a week after the install. Not only that they ended up charging me over $2,000 more than the original quote. ***Buyer Beware*** Never Use Brownie's!!!!!

William Gehring

6 years ago

Brownie's Septic and Plumbing has great Plumbers. They came out to my house and were very professional and knowledgeable. If you didn't know Brownies did plumbing and has great plumbers than now you know. Call them. They rock!

Ninoshka Pinto

4 years ago

Absolutely great job! I am super satisfied with the services. Christian Montanez was super friendly, professional, and very inefficient. He just knew what he was doing and any questions I had, he explained it very well for me to understand. Plus, their cost are reasonable. I will definitely use them again if needed and will definitely ask for him again because I was pleased with his work.

Deanna DeMarco

5 years ago

The Young man that came out to do the job was EXCEPTIONAL in every way. Outstanding Service, On time, Attention to being totally considerate as far as not running over newly planted ground covers, by backing up truck and rolling pump over grass. That was a big concern of mine. The Young man was totally Professional, hardworking and even placed the grass back as if he were never there! Such a pleasure to find workers of that calibre. I hope that the Company knows his worth! Thank you! Will totally share with all my Neighboors about Brownie's!

Lj Lambrecht

3 years ago

I feel the tech that came out went over and above.
Never felt he was rushing thru just to get an okay job done....he was there to make it right.

MrWeus

2 years ago

Calling a plumber or any other technician is kind of scary: you don't want to be taken advantage of. That's why I can sincerely recommend Brownie's.From the person who answers the phone to the supervisor and technicians everyone was very respectful, clear and professional. Not once did I get a rough answer nor any annoyed-attitude as sometimes happens when dealing with other companies.I want to thank Don who was the first to fix a pipe. Also Brandon (supervisor), Maria (receptionist), Tina (permits) and especially Christian and Tohoms both of whom worked on repiping my whole house.Never once did any employee tried to sell me anything I didn't specifically need. I felt confident they were going to do a good job, which they did.Thanks again!!

Lauren Harpham

3 years ago

Very polite person, stayed in touch with me before and during the project

Bre Jones

4 years ago

Hello guys,First and foremost BROWNIES is truely a blessing. Mark came out when the sky was gray and only spent maybe 30 to 35mins and cleared my main line to the city and my house was back running. Thank you so much Mark you did an amazing awesome wonderful job. I tell you alk this because I called a fairly new plumbing company and they charged me 150 more than what BROWNIES did and the issue was still there I would recommend BROWNIES TO THE WORLD IF I COULD. Sometimes its best to call the professional the timing couldn't be beat nor the pricing. Great quaily service, convenient, and affordable. Thanks BROWNIES AND MARK!!!!!

Manny Carames

5 years ago

We are very disappointed with this company. We had an emergency, they set up a time to come and pump out our septic tank the next day. On that day they called and told us they can't make it until the next Monday, 48 hours later. I explained we have no use of water in hour home, and if they had told us yesterday we could have booked another service. Unacceptable.

Mike Powers

a year ago

Very nice people. Quick response and took the time to answer my questions.

Michael Schmidt

3 years ago

I have had them out twice to service our grey water tank and pump. They’ve been awesome both times. The first time they told us our pump probably had some life left in it and we should give it a shot and save some money. It finally crapped out 3 weeks later and Carlos was amazing. He replaced the pump for us and unclogged a hidden second trap we didn’t know was on the side of the house. Our kitchen line finally drained the right way. They’re punctual and respectful. Highly recommend.

James Z

3 years ago

At first I thought the price was rather high. This is my fifth drainfield in 40 years at different locations. After I saw the quality of the work I was pleased with the value of the job. Just like the old saying “you get what you paid for”. Jim Z

Steve Is Awesome!

3 years ago

Marvin was on time, very knowledgeable and very courteous. I give him an A+!!!

Sandy Gablehouse

4 years ago

Had an unexpected problem with my septic in my newly purchased home. Gave Brownie’s a call and within 48 hours they were able to get the septic pumped. They helped make an unexpected nightmare into a happy ending. Thank you!

Scott Falangy

8 years ago

Whoever drives van 30407 is a detriment to your company. I watched him cut 3 people off including not letting me merge onto 429. Maybe they shouldn't drive like an a hole while in your moving billboard.

Jeff Bradshaw

3 years ago

The technician did a wonderful job of finding the septic tank, cleaning it out and testing the system when he was here. We're very thankful for the results of the service and will continue to use Brownies in the future.

Joey

4 years ago

Great service. Keith is a hell of a plumber definitely the legend!

Cameron Philip

8 months ago

Very Professional, was given information. Helpful

Sam Agner

2 years ago

Pumped septic tank. Texted me they were on the way showed up in less than thirty minutes very friendly never would know they were there!

Linda Drake

4 years ago

We were able to get an appointment the same day we called. Mark replaced the bad wax ring on our leaking toilet quickly and professionally. We have previously used Brownie’s for our septic tank issues, and replacement of our drain field, and will continue to use them for all our plumbing issues. We highly recommend this company.

Cheryl Rovinelli

3 years ago

I was very pleased with the service the technician. Thanks for your help and I will use your company again.

serkan tokel

2 years ago

They did great job, they replaced my grease tank in my restaurant with affordable budget, they’re experienced and professional. Special thank to Brandon and Javier for your valuable helps. Highly recommended..

Laura Cotto

2 years ago

DISHONEST, TERRIBLE CUSTOMER SERVICE AND MANAGEMENT. IF I COULD GIVE THEM A 0, I WOULD. I Hired them in Nov to unclog my drain because I had sewage backing up into my master bath shower. Tech came out and after a while told me that there was no clog and it was my septic that was full (even though my master bath is on the other side of the house from the septic and there is a half bath not 10 feet from the septic tank that was not backing up). As I am not a plumber, I listened to the tech and called another company out (Sauer Septic) which came out within 2hrs to drain the septic tank because the Brownies tech advised me that they could not come out that day and I had no operating bathrooms and could not wait. When the tech from Sauer arrived he immediately told me that my septic did not need to be drained as it was not full. I told him to go ahead and drain it because the Brownie's tech told me there was no clog and the full septic was the problem. He went ahead and drained it per my request and then advised me to flush the toilet to make sure everything drained. This caused sewage to back up even further to my master bath. After noticing my distress, the tech from Sauer was kind enough to offer to try and clear the line so I could use the bathrooms since I had 3 children in the house. Within minutes of him snaking it, a giant clog of hardened grease came out, my bathtub immediately drained, and everything became operational. On call to Brownies to advise them of the situation as I had already paid them $150 to attempt to unclog the drain for them to tell me that it was a full septic when in fact it was not, they advised me to email Brian & Tina at Brownie's about the issue which I did, as well as provide them documentation from the tech from Saur regarding the issue. I was not attempting not to pay anything at that point since the tech came out, but I did not want to pay the full amount because they obviously did not do what they said they did. Brian emailed back the tech said when he dug up your tank water was flowing out at the lid! This is why he figured that the house was backing up. I apologize that we didn’t investigate a little more. I will discuss with owners and get back to you on an adjustment. This was a 100% lie and I emailed him back advising. 1. He never dug open my septic (the Saur tech advised me that a square had been cut in the grass but it was never dug up as the soil was undisturbed and the roots where still in tact), 2. If water was seeping through, my lawn would have been wet and or flooded, which it was not. 3. The Brownie's tech never mentioned anything to me about water seeping out of the septic or him even checking it. Needless to say, Brian nor Tina ever responded back to my emails or reached out to me until I put a stop payment on my credit card towards the end of December (which was approved, by the way, even after Brownie's appealed it stating I never reached out to them because I was able to provide proof not only that I had emailed them several times, but phone records that proved that I had also called and left a message). I still never received any communication back from Brownie's until I received a collection notice FOR $267 from a third party company for them last month. DO NOT HIRE BROWNIE'S SEPTIC, GO WITH SAUR SEPTIC, THEIR TECHS ARE HONEST AND GO ABOVE AND BEYOND.

Leo Corbin

4 years ago

Keith did a great job fixing sewer line. Still a legend. He is so good I wonder who trained him.

Ginny Stoddard

2 years ago

I needed my septic tank serviced/emptied. I called Brownies on a late Friday afternoon and they were able to schedule me for first thing the next Monday morning. They kept me updated by email and text, even providing a picture of the service technician who would be arriving. He showed up right on time, and got to work immediately. Marvin was polite, courteous and knowledgeable and he wore a smile even though he was working in the scorching heat. The cost was well within budget. I will call Brownies again for my septic/plumbing needs.

Judson Barteaux

3 years ago

Ease of scheduling. Arrived at the appointed time with advanced text and follow up phone call from company and the tech prior to arrival. Tech removed the grass and underlying soil to the hatch. Provided the service and then covered everything back to its original location. Practically impossible to see where the tech went in. Amazing job, guess that’s why I automatically went with this company again.Have only had the septic tank serviced once before by a company (and used them then) so why even think I would try another.Five star definitely, and if there was a sixth star, this company would receive it.

Dorothy Mock

a year ago

He was very professional and courtesy . I’ve always used Brownies reliable. Thank you for for great service

Matthew Fassl

4 years ago

Brownie’s is consistently my favorite in quick and unfavorable situations during and after operating hours. Luís was fantastic and phone operators are untouchable. Thank you! - St. Matthews Tavern Orlando

Shawn Richichi

4 years ago

I have utilized Brownies Septic services several times now and have , and will continue, to recommend them to any and everyone who asks me for a recommendation. Today I was very happy to see George driving the truck when it arrived. This is at least the third consecutive time, over several years, he has responded on behalf of Brownies. He is extremely polite, and professional. He also posses a vast knowledge of plumbing in general, as well as mid-century era systems. Though I hope I will not need septic services in the near future, if I do, I will be calling Brownies

Natalia Gomez

3 years ago

Angela cane to our house to pump our septic tank. She called prior to her visit and was very polite, knowledgeable and friendly. She took the time to address the issue and explain to us important information. She was outstanding. My husband and i are very satisfied with the company and angela (technician) who serviced our home. We highly recommend them.

Debra Stephens

2 years ago

The service Technician was very knowledgeable and provided helpful information on septic system.

surfer6920

2 years ago

This company not only came out a year ago and charged $1,000 to replace the septic pump, but they were called due to water filling up in toilets. They told us the pump was bad and needed replaced. After stating that they replaced the pump a year ago, they said that wasn’t their “Pump” and that it was a Home Depot pump. Well isn’t that convenient to tell us that the pump replacement would be another $1,000.00 and acted as if we must have decided to just go and change the pump out ourselves. I would stay away from these scam artists. No call back from a manager as stated. They will be hearing from my attorney very soon.

Joe Riffe

2 years ago

Had a great experience with Brownie’s. They did a full septic & drain field installation after our 30-year old system failed. Easy to communicate with, knowledgeable, and friendly team. Definitely recommend!

Don Abernethy

2 years ago

They were fast to schedule, on time, efficient in the repair, and cost effective.

Jen Scott

4 years ago

The technician was very friendly and arrived just before the 4 hour window that I was given for the servicing of our septic tank. Quick and painless. Thanks!!

Patricia soto

4 years ago

100% Excellent service from Brownies! The technician Christian Montañez was very knowledgeable, 5 stars!
Thank you so much!

Dave Grosswald

3 years ago

The tech, Marvin Was great. Took his time with me, explains everything. He did a great job.

tina bush

a year ago

The technician was prompt and very personable. He had a great sense of humor and kept things comfortable. He did a great job and fixed our issues. I will definitely use this company again for any plumbing issues we might have. Thank you for a great experience

Brenda Cowart

4 years ago

Victor was very professional and pleasant and knew what he was doing. The service was prompt and fast
and I would recommend them to anyone needing that kind of service. The office staff was also friendly and helpful.
M

Valencia Martin

5 years ago

Inspectors prompt, knowledgeable and very efficient. Went out their way to educate buyers and ensure they have a good grasp of maintaining the system and what to do in case of a system alert. Yes, they do their doody!!

Jan May

3 years ago

Septic system was clogged. Couldn’t flush a toilet or drain any water. We had problems getting scheduled when I called Early Friday afternoon, finally got an appt for next the morning (Holiday wknd). Waited hours, no show and when I reached someone, was told we had no appt. They agreed to come the next morning (Sunday), but previously quoted amount of $380.00 to pump out tank would be $500.00. We were desperate - so we agreed.☀️☀️☀️☀️☀️Their technician, Marvin, got here around 8:45. On a scale of 1 to 10, I would give Marvin a 15!! Professional, knowledgeable, personable, what an excellent employee!!! Give him a raise!

Britney Henderson

3 years ago

The service was excellent! Much appreciated and will definitely call back to have Brownie's service our home again!

Goddess of Gardens

4 years ago

They were on time and very professional. I called in the am for a lock rekeying for my new home and they came out the same afternoon.

Roger Baker

10 years ago

I probably wont use Brownies again. First off, they kept messing up the appointment. It took 3 appointments before they came out. This wasn't a problem though because I really wasn't in a hurry. They weren't as careful as the first time I used them when they put my dug up soil and grass on a blue tarp so they could neatly replace it. This time they dug and just dumped everything off to the side. They dug up another place in my yard to check for a filter. That was good they checked, but since they had done the house several times then they should have that info in their records. My biggest issue was after the truck drove off, it left large oil stains on the street in front of my house. I've had a number of thunderstorms since and they are still there. I will probably have to get some degreaser and use a pressure washer on the street which I really shouldn't have to do.

Allison Duncan

4 years ago

I needed service on my septic tank and called the night prior to when I needed someone to come out. At 11pm they answered my call and scheduled me for a next day appointment. I asked for the earliest possible and Jorge..or George..(unsure of spelling lol) called at 8am to let me know he was on his way. He was super helpful, explaining everything he was doing so that I could learn more about my septic tank. As a homeowner it’s hard to know if a company will upsell you on something that you don’t actually need but that’s not the case with Jorge and Brownies. He was upfront and honest, telling me my options and not pressuring me to make any decisions that day. He was also very handsome but this isn’t a dating app review so I’ll just leave it at that! Thanks Brownies and Jorge, y’all are a stand up business that I’ll be happy to refer anyone to in the future.

Judy Ryan

a year ago

Jonathan came out to my apt today. He was so professional, so helpful and so friendly. He answered all of our questions and cleaned up everything! He didn't leave until he made sure everything was working properly. If we ever need service again I hope he is the responder! Highly recommended!

Stephanie Jones

4 years ago

My experience with this company is such a mess that I don't know where to begin. Long story short they tried to tell me that I needed a new drain field because I replaced my pump less than 2 years ago and it could not have gone bad that quickly. I thought I bought it from them but they said no so I wanted to find the company that I used to see if it was under warranty. After they came out we found out that the wires to the pump were cut by my lawn guys and that was the reason the pump did not work. I fixed the wires and we do not need a new drain field. By the way, when I pressed them to try the pump replacement first they wanted me to pay for a plumber to come out and tell me if it was the pump or the drain field before they would replace the pump. This is a racket. I will never use this company and I will tell everyone I know what they tried to do to me.

Jeremy Lanier

7 months ago

Great service. The driver nate took the time to do an awesome job.

Monica Dumas

2 years ago

The valve to the Fridge was broken and not allowing water to the appliance. The repairman came out and quickly replace the valve and housing. I would recommend them to anyone needing great service at a good price.

D H

a year ago

Marvin is the man. Great experience with Brownies today for my system inspection and sump pump fix up.

Jodi DeRosa

4 years ago

Have used Brownies for my septic system for years. Great company - friendly and timely.

Jennifer Gingras

5 years ago

Brownies came out to fix a back-up of water in my house. George diagnosed the problem immediately and went above and beyond while he was at my home. He was professional and took the time to answer questions and explain the problem. I will be using them again in the future.

Tiffany Capece

2 years ago

I contacted Brownie Friday night because I had an emergency and need my septic tank pumped. Both of my bathrooms are backed up. Answering service was very nice and took my information. Said I would get a call in 15 minutes but never did. Called back an hour later and another representative said they would have someone call me. I got a phone call from a Justin who was extremely rude and bothered that I wanted to speak to someone to see if Brownie could assist me in my service needs. He basically told me they could not because he wasn’t available until Monday. I asked if maybe there were any emergency fees I could pay to get service sooner. He was so short with me and so rude. I will NOT do service here. Very disappointed as I always hear this is such a reliable company. I even work at a mortgage company where we refer customers to use Brownie. I will NO longer recommend. So disappointed.

Jose Velasquez

4 years ago

Came out today and cleaned out my Grease trap. I am in compliance for Life.Safety...yahoo.
Thanks Brownies..

Rick Blanchard

4 years ago

Jorge Came out was very professional and got the tank pumped out and explained his findings and answered all my questions. Thanks

Lisa Skinner

4 years ago

I had great service performed by Kacey Witt. Very polite and professional.

Amy Tombone

3 years ago

Marvin was an incredible technician! He has extensive knowledge about septic systems and was happy to answer any and all questions that I had.. I am a new homeowner with zero experience in septic maintenance and after speaking with Marvin I am confident in how everything works / how to care for my septic tank!! 10/10 recommend this technician and company! Thank you Marvin!!!

Infinate Soul

5 years ago

The CSR Lisa was very helpful service was scheduled and setup right away!

Christine Escobedo

3 years ago

The plumber sent out to our house was on time, friendly and knowledgeable, offered solutions, efficient, and quick service. Definitely friendly and honest. Great customer service that went above and beyond expectations.

Joel Smithson

2 years ago

They run a tight ship for the dirty business of pumping septics. Friendly and professional when I called to schedule, good customer service when I had to reschedule, and the service technician, Angela, took every care to make sure it was done right with as little disturbance as possible to my yard. Unfortunately the home report from when I purchased had misidentified the size and location of the septic tank, but Angela systematically worked through the yard with her implements until she located it. The previous owners had laid a concrete path over it (ugh), but Angela accessed it in a way that would work for the pumping. She took care not to damage the sprinkler lines, and she dug the grass in such a way that when she was done the spot was much less noticeable than we were expecting. Friendly and diligent throughout, the whole job took only less than an hour. Angela told me about some affordable options to improve my septic, which was the original installed in the 50s. I’ll have them install the lidded top with the access tube so that there wont be a need to dig so much when I call them back out in a few years.Thanks Angela!

Jerry Prophete

3 years ago

Marvin & Angela provided amazing service. They were patient, knowledgeable, and extremely helpful. 10/10 would recommend them to all my friends and family

Thomas Schultz

4 years ago

Christian was inconceivably helpful and concerned. Prompt, efficient and focused. 22 people here in need of facilitates and you came to the rescue with in an hour. Thank you again. Well Done!

Angela Harris

3 years ago

Marvin was very informative and explained the whole process of cleaning the tank and how to continue maintaining our septic tank system. I would highly recommend his service to others.

Natika Jackson

4 years ago

Great service! They were able to get someone out within an hour. I had a minor leak in pipes under bathroom sink and it was very affordable to fix. There was no high pressure sales tactics over the phone.

Daphne Toledo

3 years ago

They increase the price for a lot a list for me is and the person who came don’t even Gad the tolls to open the tank my husband has to do it

Roberta Alford

3 years ago

They did all of the work plus some additional I did not expect and didn't change the quotes price.

Alfonso Urdaneta (aeu)

a month ago

Came on time, problem resolved quickly. A++ would call again.

Valerie Rockenstyre

3 years ago

Angie was very respectful and provided me with lots of information about my septic tank. She was quick and knowledgeable and did not try to charge me for something I didn't need.

Where In The World Is Juliet?

6 years ago

Don't bother to use Brownies! They will do a part of the work and leave you hanging. On GOOD FRIDAY the repaired a pipe, snaked the line and then the truck came to do the tank clean out. They found sand in the tank and a broken lid. Charged me 675 for the clean out due to the sand. This was the morning and I was assured that they would be back with the lid to repair...the same day. At around 2 pm we called to confirm...being a holiday weekend and all...we were AGAIN assured me they would be there that day. No one came....now, the tank is open until the can TALK to me about it on Monday I guess that I will AGAIN be required to pay for the tank to be cleaned out again....with no lid...sand will fill the tank again. Don't hire Brownie's. they LIE to you about who is coming when!! They leave you hanging!! This company has NO REGARD for their customers! To LEAVE a septic tank OPEN for 4 plus days....health and safety issue. I am liable for their incomplete work and had to cancel visitors for the weekend!

Rob

4 years ago

Our main line backed up, affecting 2 toilets and our kitchen. Called just before 5pm and Brownies fit us in for same day service! They cleared the issue and had things working again quickly! I’d definitely call them again.

Alex Smith (Smoothie)

10 months ago

They have a hard time keeping up with there Schedule and following up with task.

Robert Persons

3 years ago

We were having an emergency. Brownie was out the next day right on time. Marvin Baisden did an unbelievable job. I told him we added an lid section with an access and diligently found it after a lot of hard work. He did everything he could to protect our grass in the process. Others would have given up and punched a hole in the lid, I have experienced those types of techs. Marvin plugged away until he found it. The is something weird about my setup which made it hard to figure out. He thoughtfully discussed ways to identify the location for the next tech. With the receipt, he sent a picture of the location to minimize the impact to the yard the next time. Truly professional. We are up and running.

David & Kathleen Tesch

3 years ago

Our septic tank was well overdue to be emptied. The gentleman who was sent over to empty the tank was very friendly and professional, educating me on what I needed to do and why. He was very thorough and worked quickly. I highly recommend Brownie's.

native cuts

4 years ago

I called brownies on the weekend. Kacey called promptly and asked what the issue was so he could come prepared. He showed up on time. Educated me on a few things and answered all my questions with out hesitation. He did a fantastic job and cleaned up after his self and even vacuumed up after himself and some stuff that I hadn't cleaned. This tech is very clean and professionally. I will be calling brownies for all my plumbing needs.

Mark Kershner

a year ago

Brownies service was outstanding, timely and professional. The Brownies rep we worked with Jenn Cologna kept us informed all along the way from start to finish and she coordinated the permitting and fieldwork with highest of professional standards. The separate field crews were on-time and completed the work as designed and they left the work area looking better than it started with. We appreciate the great work Brownies provide for us and we'll recommend them to anyone down the line.

Dave Stankiewicz

a year ago

Once again, brownies has proven to be a very responsive, reliable, and quality service provider. I had a septic system alarm issue and they dispatched someone within a couple hours. The technician (I believe his name is Don) came out very quickly, assessed the situation and fixed the problem. All along, he kept me very informed about the status, the steps, and a time to complete. I will continue to use brownies for any septic issues and will expand my utilization of them for any plumbing issues.

Brendan Suhr

4 years ago

Javier is an amazing technician. We were very concerned that we had a problem with our system, he came looked at everything and determined there was in fact no problem. He showed me how the system works and proved to me that everything was working correctly, while providing me great knowledge on what to look for in the future if things are not working properly. I feel very confident about our septic system and brownies after he came and serviced our house.

Mario Cuello

2 years ago

Brownies came by today to pump my septic tank. They did quick work in finding the tank and giving me tipa on keeping the system running well in the future Thank you Marvin for being extremely helpful and friendly! Highly recommended!

Jeanine Neilson

4 years ago

Javier came out to check a clogged line in the septic tank. He was very pleasant, informative and took time to make sure that absolutely everything was draining properly. He assured me my pump was working correctly, and didn't leave until I felt sure the problem was resolved.I highly recommend Javier!

Richard Z

4 years ago

Great company to work with. They follow through and do everything they promise. Personnel are great, the quality of their work is great and they are very customer-friendly.

Debbie Zaffran

4 years ago

George was great! He was very personable and efficient. George is a great asset to Brownie’s! It is technicians like George that is the reason my husband and I have used Brownie’s for years. They are a wonderful company that communicates well to both the customer as well as with each other and we highly recommend them!

L Kroom

7 years ago

Brownie's is a great company with many years of experience. They are always patiently helping me figure out my septic or plumbing issues.
Great customer service, never rushing off the phone truly wanting to help. Thank you so much for doing the Dirty Jobs Somebody's Gotta Do It(Mike Rowe) for me.

John Lesko

a year ago

Pump out services, arrived on schedule, and added a report of current conditions
Great Job
Thank You

Sheri Katschor

2 years ago

They came out to the house 3 hours early. Got everything done in a timely manner.

Patricia Hoequist-Breeze

3 years ago

Mark was super nice and helpful. I will use this company again if I have the need for service.

Rachael Costa

a year ago

Completely emptied all the Septic out of both tanks two days in a row an am so thankful they showed up in a timely manner.

Melissa Cleveland

5 months ago

Update: The service manager did connect with me and made things right. The up charge was reversed and the second septic tank was pumped out with no issues. I revised my rating to reflect this ——Brownies provided an inaccurate price for septic pump out. They added $200 up charge without my authorization. They also only pumped out one tank but were asked to pump out both tanks. I told them I wanted to be present and I was driving from an hour away to be in town. They did not call me in advance of the service as instructed. I wasted two hours of my day driving over.

Nikki Bateman

4 years ago

I called multiple companies on the day before Christmas Eve with a septic backup - I finally reached someone at Brownie’s - Marcus addressed my issue and I’m so thankful to him and the entire company for being there when ALL others were CLOSED!

Ben Parrilla

2 years ago

The tech who who performed the pump out of the septic system was very respectful of the property and very professional.

Sandra Gray

a year ago

We had our septic tank pumped out and are very pleased with the service we reciwved

Jose Roa

3 years ago

All I did was to ask for an inspection for my septic tank (verbal) on a house the I’m going to buy first of all krystal told me that it was 315 dollars in order to do Which was okay , they showed up on time but apparently the house had pavers and they couldn’t do anything , it took the technician an hour to find the septic and realized that he couldn’t do anything so they charged 175 dollars, called this morning trying to figure out and whoever I spoked to wasn’t professional at all , I don’t really care about 175 bucks But is kind of nonsense to charge more than half of the fee for not doing anything, having a different fee will make sense of course. DONT GO TO THEM!!!!! thank you for absolutely nothing

Deron White

3 years ago

Gentle man that came to my home to vacuum septic was absolutely amazing. Apparently company that came a year ago only cleaned water side and not solid. Gene made sure to open both lids and completely vacuum both side, he also pulled out clogged drain field filter and cleaned it. i don’t usually post anything like this and it takes a pretty special interaction for me to do this. That interaction took place. Highly recommendD.White Longwood Fl

Michelle Waldow

5 years ago

I am sitting waiting for the service truck. My window was 8-12. I called at 12 and was told 40 minutes. It is 1:05. Their overbooking the trucks cost them a customer. I am leaving. I will call and let them know the service guy can wait for me for five hours if he wants to. Update. I called back to cancel and the truck gets here. The office never bothered to put the account in my name, they used the old homeowners info and the tech called the prior owner to tell her he was running late. Since he was here I went ahead with the service. The office staff/management have a lot to learn about how to do business in a professional manner The tech was great.

Marie Snyder

a year ago

We have used this company for many years & they always come out right away & fix whatever us necessary in a courteous & timely fashion. Would highly recommend them which I have done many times.

Daniel Broussard

a year ago

Brownies figured out and corrected an issue that three other plumbers couldn’t. Linus was extremely helpful, professional and got the job done very well. I would absolutely call Brownies again

David Grissinger

3 years ago

Great service and quick on time. I had everything done explained to me and shown. Terrific job.

Yvan Llanes

7 years ago

Eric was great. He was very knowledgeable and professional. Also, Ashley Pardo was wonderful to deal with on the phone and helped me through the process of ordering service. They both took the time to explain how septic systems worked and the warning signs I should look for as a homeowner.

Danny Mathews

3 years ago

Brownies provided exceptional service repairing an issue with the tie in to my new septic tank that was installed by another septic company. I will definitely use their services in the future. Thanks for a job well done!!

Scott Berry

a year ago

Jonathan was excellent. He answered all my questions and was professional and polite. I have used Brownie's in the past and will continue to call them when I need trusted service.

Michael Flynn

2 years ago

I've used brownies twice now and they have done exceptional work both times, always arrive when they say they will at reasonable prices. All their plumbers are very knowledgeable and get to the root of the problem quickly and fix it. I'll only use brownies for anything plumbing from now on.

Muslimah Rodriguez

5 years ago

Great experience! Maria was a big help and appreciated that she spoke Spanish.

Cathy WG

5 years ago

We’re renters and was unaware of the fact that we were on septic till attending a neighborhood get together. The owner was also unaware of this fact having purchased this house in 1997. To his knowledge the tank had not been emptied since that time. Upon referral, I immediately called Brownies and they were very kind and patient with me in answering all of my questions. We set up a date and time and they arrived right on schedule. Brownie’s technician had to hunt around for the tank but immediately found it, pumped it out and was done! Extremely efficient!

Rafael Cardenaa

5 years ago

I called brownies today because we were having problems in our house, brownies right away sent George and what a marvelous job he did. Not only was he great to look into our issues, bur also solved it very quickly and gave us tips and advice on what to do and what not to do. Thanks Brownies and Specially thanks George for such a great service and assistance.-R

devon maxwell

5 years ago

Spoke with Tracy on the phone, outstanding customer service. Listened actively and knew what she was talking about. Set up my appointment and made me feel at ease.

Belinda Visnich

4 years ago

Rene called on his way over and was prompt and exceptionally pleasant!I was so impressed with Rene and the service he rendered. He explained everything and did an amazing job.Being educated about such an important part of being a homeowner is so crucial. Rene truly took the time to show me each step of what was entailed in clearing and cleaning the septic system.Brownie’s is truly lucky to have such an employee!I would recommend Brownie’s to everyone that has a septic system!Thank you Rene!!!!!

Julie LaBelle

5 years ago

We've happily used Brownies for years for their septic services, but recently decided to try them out for plumbing on a two-story rental property. They use a Field Manager who really knows his stuff, and was present when needed. They spent 3 hours onsite trying to solve a complicated issue, and did not charge anything above the original quote. Highly recommend.

Richard Rodriguez

a year ago

An absolutely horrible customer service experience, especially with Bob Howard, their business development person, who clearly doesn’t care about how his company communicates. We were told that it was $175 to come out, but that it would be included towards any repairs. When the invoice was sent, I asked Bob if that was the best price he could give me. He offered to give me a $300 discount. Great! But he didn’t bother telling me that the $175 would no longer apply towards the work. Typical bait and switch. So I was in fact getting a $125 discount. I decided to not move forward with the work because I don’t deal with dishonest people.I wound up contacting All Florida Septic. They don’t charge you to come out. Brownies had informed that to clear out our lift station they would need a vactor truck and the cost would be $1525. A different servicer told me that was overkill and I would have been ripped off at that price.I’d rather go down my self and scoop out the sludge with a spoon than deal with dishonest people like Bob Howard again.*** Adding an edit to my review since the owner decided to reply. The $175 was charge for a visit that would have been included as part of the job. The total job would have been $3550 ALL IN. Instead Bob wanted to charge me $3250 + $175 which is $3425 ALL IN. That amounts to a $125 discount. Don’t try to tell me that I was asking for $175 + $300. This is a bait and switch to confuse me into thinking I was getting a $300 discount when in fact I would have been saving $125.Also, another company came to do the cleaning today for $450 WITH a vactor truck. You wanted to charge me $1525!!!! You guys are ripping people off with price gouging.Lastly, the other company I used says they have been picking up quite a few ex-Brownie’s clients. There must be a reason this is happening.

Liz Lastra

a year ago

I needed my septic tank emptied and my toilet looked at (toilet was flushing wierd due to septic issue). First of all the guy that did the septic tank on the first day was wonderful. The plumber that came after was very rude, didn't have any basic toilet supplies. I had to take him to home depot myself for basic toilet supplies like screws. He fixed it and when I pointed out another leak he said he doesn't have that part and will come the next day to fix it. The next morning he came back to fix the toilet leak, after he left it was still leaking. The second plumber came and fixed another leak. Low and behold another leak occurred after he left. Now 2 days later and my toilet is still leaking and Brownies wanted to wait another 2 days before sending someone out to finish the job. Worst customer service and every plumber that came to my house either didn't know what they were doing or they were rude and didn't have any supplies to fix anything. I would not recommend using this company.

Betty D

3 years ago

Excellent service. The technician Angela was amazing very professional and knowledgable. Thanks!

Jud Fann

3 years ago

They did a great job. Got in, got septic cleaned out and and hole re-filled in a timely manner. And my toddler loved the big truck!

Jake J

4 years ago

Had a great experience with Brownie's Septic and Plumbing and our tech George was fantastic. He called ahead of time to let me know when he was coming and showed up early. He quickly found our tank and did an amazing job, he finished quickly and cleaned up everything. Great customer service and price would highly recommend.

Brian Voss

4 years ago

George was awesome! Very professional, outgoing, and quick to provide the service. Would definitely recommend.

Philip Boyle

4 years ago

Excellent work: explained the problem and solution well, fixed everything quickly. I'd never hesitate calling them again.

Christopher Oliver

5 years ago

Brownies Septic are crooks.... Got a reply to my review, my drain field was replaced 4 years ago... Brownies Septic still has not got their practice of trade correct after 70 years. Nice try on lying to people through a bogus reply....

Evan Yang

10 months ago

This company is a fraud. They pumped my septic system in April 2022. Tenants started to have sewer issues a few month later. I hired another to inspect and they found that the inlet tank was not pumped. Don’t use this company for anything. The inlet tank was packed with solid.

jose roman

2 years ago

Will and Tom are truly professional individuals. Wealth of knowledge, friendly, explained everything step by step and they finished the job as promised in a timely manner. Can’t stress enough, frankly, a true pleasure to work with. Thank you

Jackson A.

2 years ago

Professional septic tank and plumbing services. Outstanding customer service. Ask for Maria, she's the best representative!

Charles Smith

8 years ago

I've used Brownies for septic tank service since 1986. They replaced my drain field in 2010 with a new state of the art drainage system. I thought of no one but Brownies when I needed them again to pump out my septic tank. They were proficient.courteous and professional each time. When they had completed the most recent service, within days you could not see where they had removed sod and soil to access the tank. I would highly recommend them to any friends and neighbors.

Harry Calhoun

3 years ago

First off, our contract and deposit was misplaced for weeks, but when found, the front end inspections went on very fast. Finally a day was set to replace the drainfield. In the past, we have observed other companies hauling off the old drainfield tubes and the layers of stones that were under them and replacing with clean soil at other homes in our neighborhood. Not here!The new field was installed and backfilled with the old soil. The top of my drainfield area is covered in thousands of the stones which were the base of the old drainfield. Nothing but sand and stones everywhere. We’ve been raking and trying to remove stones but it’s unending. Not sure if new sod will take hold through the rocks.

Patricia Vanyo

3 years ago

I always suggest Brownie’s to my Real Estate clients who need expert service. When I had a problem with a leaking faucet, I asked for an early appointment. Mark from Brownie’s called first and arrived promptly. He was professional in his explanation of the problem and ordered the special parts on-site. I look forward to having Mark complete the job, applying some initial service charge to the final bill. Thank you for your continued expert and reliable service!Patty Vanyo

Eric Riser

2 years ago

Great service on time very respectful technician and friendly gave great information beautiful job.

Jason Scruggs

2 years ago

Excellent service by Angela. She was very knowledgeable and professional.

Mario Izquierdo

4 years ago

I had Kacey Witt assist me and not only did he make sure that everything was good to go, but he checked to make sure that I was comfortable with everything. He was friendly and efficient and got it all taken care of the first time. I highly recommend him for services...

sammy a

4 years ago

Kacey was my technician and he was extremely knowledgeable and professional. I would definitely recommend this company to anyone that needed their service.

Mary Daley

4 years ago

We are very happy with the service provided. George was professional and courteous. He was determined to exhaust all options to fix our problem and he was successful! We appreciated his thoroughness and recommendations.

Michelle Buczkowski

2 years ago

The tech Marvin was fantastic. Very professional and personable. He found the source of a long standing problem I've had with my septic during routine cleaning, that had eluded previous technicians. Thanks Marvin

steve jones

4 years ago

Had septic tank issue last week and Jason from Brownies responded quickly and did an amazing job! Very friendly and professional. Thank you Brownies.

Tony Vivenzio

3 years ago

I found Brownie’s employees to be knowledgeable and professional in caring for my septic issues. I also feel their pricing to replace me aged and damaged septic system to be fair and reasonable

cary texidor

4 years ago

Excellent company!! Thank you Terri for fixing the time frame and send me someone right away.. and omg Jason the septic tech was great, friendly and knowledgeable.. took the time to explained and answered all my questions..

Rebecca Hughes

3 years ago

Marvin was our technician for pump out of full septic. It was our 2nd pump out in less than a year - an all indications show our drain field is slowly failing. Marvin gave us tons of information on tips to conserve water and increase the septic tank’s efficiency to bide us time to save for drain field replacement. He was incredibly helpful and professional. Very happy with service!!

Joffrey Brown

2 years ago

Brownies is fast, professional and personable. Water line leak at my mother’s house was resolved quickly after two service calls from another company that was hired by OUC’s water line insurance. I would have had to wait at least another week for a return visit from them to fix the leak that cost 500+ a month in water bills! Can’t turn off the water to an elderly woman’s home for that long!! So, I called Brownies and they had it fixed that night. I’ve used brownies over the years to fix toilets, change out faucets etc and to connect her home to the city sewer system from septic. Grateful- thank you brownies and thank you Dream! Kurt

Reese Linton

a year ago

Carl is a class act. Professional, knowledgeable, and personable. Took two visits but he got the kitchen drain unclogged!

Patty Johnson

2 years ago

Made appointment quickly to have septic tank pumped & technicians arrived on time & performed service quickly & professionally

Harriett Bentley

2 years ago

First of all, open 24 hrs a day, 7 days a week. AWESOME!!! Marvin and Jarod came out to fix my septic tank problem. One of the concrete coverings was broken. They worked together with experienced precision to keep the pieces from falling into the tank! So grateful to these two and this company!!! So they got me up and running for water use inside my home, today. Part 2, the concrete top will be completed next week. They did their best to keep the cost to a minimum. I highly recommend this company!!!Part 2 of septic repair. Linus and Carter came out to install the septic tank lid. Great guys. Very professional. Very informative. I appreciate this company so much! Thanks guys!

Patrick Curtiss

3 years ago

So our landlord hired these guys to fix our septic and because of this company my dog is now missing, she went missing on July 7th while i was at work and when these people left our yard they left our back gate open so my dad let my dog out and forgot about her for 2 hours because they're usually fine by themselves, my dog saw the open gate and left, we haven't been able to get any clues on where she went and now my dogs gone. DONT EVER USE THIS COMPANY

Tim Eaton

3 years ago

They received the permit on Monday, the guys were out here to install on Thursday about 2 1/2 hours and it was in, the inspector showed up on Friday and passed it, and Peter showed up on Saturday and backfilled it. Very professional, I will Definitely recommend them to the neighbors.All in all great experience.

M Watson

2 years ago

They did a septic cleaning. The staff was very courteous, professional and knowledgeable. He answered all my questions and returned my yard to good appearance. I will use there services again.

Philip Henderson, Sr

a year ago

Technician was very professionally answer all my questions and suggested a different approach which sounded very helpful.

Brian West

2 years ago

Brownies came out and pumped my septic. The driver was ontime, called ahead, was very professional and even took the time to flush the lines to get the system working properly before he left. Brownies is awesome!

Jay Tompkins

a year ago

Fantastic company -I called them with a slight leak that I tried to fix - not urgent but they said they could come sometime next day - mark the tech called me first thing in the morning that day - said he'd be there in 30 min - he was there in about 40. He got here quickly reviewed issue - gave me options with prices - I chose to change out the valve - he was great - he was in and out in less than an hour. This will be my plumbing company in Kissimmee and will refer anyone who asks

Steve Seibert

3 years ago

This is the second time we have used Brownie's. Both times we received excellent service. I highly recommend them.

Tim Christofore

3 years ago

Super nice guy that came and serviced our tank. He even helped me remove about 20 pavers that were over the access point of the tank. Very happy with my service!

Hudson's Routing

a year ago

Excellent service! After one call phone, the service tech was on-site promptly to assess the problems and develop a plan to fix everything within a couple days. The follow-up and completion of the project were excellent as well with the entire process finishing up early than projected. Great job team.

Sandee J.F-P

4 years ago

George & Victor , were great guys they came and took care of pumping the drain field. I was really worried that it was going to disrupt my neighbors, nope it was fine. Brownie's were able to come and complete the service early, to accommodate my work schedule, I still made it to work on time!!! George was knowledgeable and he explained the service and what we could do to keep our septic system working and how to avoid any problems in the future, and he suggested what is the best for our system, to have the service every 3 yrs. Thank you Brownies, George, and Victor for all the help!!! Do not waste your time shopping around with any other company, Brownies works with you and answers any and all questions before they schedule the service! You won't be sorry, we've been using them for over 5+years!

Rachel Cunningham

5 years ago

Good experience, easy and quick to schedule an inspection of a septic system at a house I'm buying. Thank you, Maria Rawls -CSR, for your help setting up the inspection.

Karen Decker

a year ago

Brownie has always come out when we needed them and did a great job. Thank you again so much!

Bill Bishop III

5 years ago

I had another company come out to the Church and say that I my septic tank was unrepairable and I needed a new one at around $10,000. I called Bronnie’s and there service man said that all I needed was a new lid for a fraction of the cost. The service techs were prompt and courteous.Thank youPastor Bill

Jake wolrd Jake wolrd

a year ago

These guys are great my came in town on the weekend and my septic system was overflowing these guys came out before they came in town and took care of it
I highly recommend them

Patty Plourde

4 years ago

George and Victor pumped and certified my septic tank. They were prompt, polite and courteous. George is very knowledgeable and does his job with a smile on his face. Victor is in training and was eager to learn everything George had to say. It was refreshing to see two young men enjoy their job. Brownies is lucky to have them!

Lasheka

a month ago

The female employee that answers the phone for this company, has an EXTREMELY nasty attitude! They need to hire someone that knows how to communicate properly to customers. This alone, led me to call another company for septic services!

Brian Cox

2 years ago

I called their after hours number at 8:30pm on Sunday..their service tech Jason was on site by 9:30 Monday morning and fixed a broken pipe and restored our water service. They provided excellent service and I will use them again for sure. This level of responsiveness is hard to find

Alex Wideman

5 years ago

As of today my appointment was called in yesterday no record was noted of my call in. Needs a better process of communication between
receptions, personnel and scheduling.

Carol Ann Hoepner

3 years ago

Angela was great. Showed up on time, explained what she was seeing and gave information and advice. Will surely use again.

Jason Ward

3 years ago

They came out quickly and had our septic tank service done quickly. On time for their appointment. Very friendly driver and scheduler. Great company!

becky arnold

7 years ago

HORRIBLE CUSTOMER SERVICE. Called to schedule service and was treated like dirt. How this company has been in business for 60+ years is mind boggling. Do yourself a favor and CALL ANOTHER COMPANY!

Days TheAnimeLover

4 years ago

Javier's service today was astounding, I recommend him to others who need great plumbing service.

Ralph Stevens

8 months ago

Showed up on a Saturday morning to pump my septic tank.

Rebeca Rojas

3 years ago

Eric was very professional. He explained the maintenance we need to give the tank to keep it running well. Crystal over the phone was also very helpful and accommodating. I’ve used your service before and for sure will continue to use you guys. Prices are very reasonable and quality of work is good.

Andrew Gentry

2 years ago

The service gentleman did a great job .He gave me a estimate of worst case scenario and then he repaired the septic tank issue.Turns out unbenonced to me he went back to the shop went through all their lids and found one that saved me a lot of money and he didn’t have to do that I would highly recommend brownies

Rebeca Saucedo

2 years ago

Very professional and on time service. The technician that came out to my home was Rene. He is very knowledgeable and honest. I am glad I called this company.

Melisa sittler

4 years ago

This place was amazing for an emergency we had on the weekend! Jason was so kind and professional! Thank you so much

Sandy Nicol

4 years ago

I have used Brownies Septic Co for the last 30 years and will always use them. They are always very professional, prompt, and their employees are very helpful and courteous.

Stephanie Adams

3 years ago

I was informed by Brian a week ago before scheduling my appointment that the cost of cleaning the septic tank is based on the size of the tank. My appointment was scheduled between 8am-12pm. The technician skipped my appointment because I didn't answer my phone when he called. I was informed by the receptionist that I would need to be home between the time scheduled so payment can be made at the time of service. After waiting for the driver to arrive at 11:30am . I received a call from Misty informing me that their will be an additional charge of $200 for cleaning the tank. After going back and forth with Misty about the additional cost that Brian or the receptionist did not informed me of, I went outside to speak to the technician that wasn't pleasant, he told me that the call was canceled per his manager since I was not prepared to pay the additional $200 for the services. I called Misty back and requested a manager. She said the manager went to lunch and will call me back once he return. As of today I have not received a call back from anyone. My first experience with this company was really disappointing. Half of my day was held up by services that I never received and the communication was really poor. I plan to call and schedule an appointment with someone else.

Teresa Ferris

a year ago

Customer Service & Technician Service was Excellent in all areas! A+++

robert langbehn

4 years ago

the crew arrived, promptly went to work and finished digging rotating earth and installing the new drain field very efficiently ! no long breaks or cell phone conversation ( a pet peeve of mine , employees abusing their employers time and salary )they were professional and knowledgeable in local and state installation regulations , Had no issues with state health inspection and approval s and I questioned inspector ,he seemed pleased with the quality of installation.I am very happy with my selection of Brownies as my septic tank contractor. My salesman Ryan was very close in his estimation of final cost including unknown fill amounts . I achieved a good savings from other contractors estimates and I believe a better & timely installation. The ladies in office were great in keeping me informed with time and dates and processing my payments..above avg 4.5 /5 rating system wont take 1/2 star

Nancy A

3 years ago

I had a water main break down by the street, of course on a Saturday, and of course during the pandemic. Thought it was the city, but they came out and it was my problem. They gave me Brownie's Septic and Plumbing's number. They were out that afternoon and fixed it. I can't even tell where they dug up my sod and he explained to me what he thought had happened. Professional and would recommend.

Steve Farish

3 years ago

Brownies serviced my full septic system in a timely manor and at a competitive pricing.They were also flexible with my schedule.The tech Jean was professional and personable. Highly recommended !

Tony Cabrera

6 years ago

Worst company I ever dealt with. I was selling my house and the buyer setup for a certification through them. I used them for my drain field in the past and figured they would be the best to do the certification. The first worker they sent did not even try to find the entry for the septic and yelled on the phone and left.We had to get a supervisor involved who also ended up being extremely rude on the phone due to the buyer not paying the invoice on time. We were not the party who setup the service, yet he still called my cell phone constantly and threatened to put a lien on our house for a service we did not ask for.I would never recommend using them again.

Malissa Sitter

4 years ago

On time, courteous, and explained things to us. Also, reasonably priced. We use then for plumbing and septic for over 35 years now!

John Bazzo

4 years ago

George was our Service Rep. He was professional and friendly. He performed the job quickly and explained what he was doing. The price was fair and he cleaned up the area nicely. We will definitely use Brownie’s again. Actually they were recommended by our neighbors to start with. Thank you , George & Brownie’s for a great job well done!

Erin Russell

a year ago

We are very disappointed with their work and service. Since we are the renters, we did not have any say in our landlord choosing them for replacing our Septic Tank and Drain Field but if we had a choice, we would be going with another company based on our experience with Brownie's so far. Thier technicians originally dug up our entire front and back yard 3 weeks ago to replace the drain field and septic tank. I kept getting the runaround as to when the work will actually be done. No one ever calls me with an update, I had to call their office. When their technicians were here, they drove their machine into our backyard and in the process damaged our neighbor's trees and fence in multiple places. They also broke a cement step alongside the house. If they could not fit, they should have used a smaller vehicle. I cannot imagine them doing this terrible of a job at other people's homes, because I am not sure how they would still be in business. They also left a few piles of washers and screws all over our yard and in the driveway. I could have run them over and fatten a tire. Our yard guy could have run them over and they could have gone flying into a window. We have a puppy, and I would be even more angry right now had our dog eaten one of these screws that were just left in our yard! Their technicians need to start being more careful and taking pride in their work because what I have seen from them so far, is awful! People live here, how would they feel if this was done to their yard and property. Also, the customer service reps on the phone are very rude, kept talking over me, would not let me speak at all.

Kathy Williams

3 years ago

Brownies is a great company to work with. They are prompt with their appointments. I can trust they do the job correctly and honestly.

Basil Bryant

3 years ago

Associate was on time and did a professional job in emptying the septic system properly. Thank you for your quick service.

Joey Corcoran

a year ago

I called them up on a Tuesday and talked to someone right away, they were available the very next day to service my septic tank, but worked around my schedule. Within 48 hours my septic was pumped, inspected, and ok'ed without any fuss. Straight forward, fair, and easy, I will be using Brownie's again!

Ralph Lahusky

a year ago

Great communication. Fast quality service. I don't give many 5 stars but great job.

corinne pert

2 years ago

Timely efficient service with professional and personable technicians. Always my go to and never disappointed.

Michael Alexander

3 years ago

Had an emergency on the 4th of July. They were unavailable when I called but actually recommended other companies they respected if I wanted someone today. Not something you expect from a business. I appreciated their willingness to lose business for my satisfaction so I set an appointment with them for the next morning. They were prompt, informative and efficient. Highly recommended.

Laurence Heisler

3 years ago

Thomas was amazing. He came out and not only resolved our plumbing issue but he also helped fix another issue we had. He explained everything and made sure we were completely satisfied and had no questions. I would definitely use them again!

S Brennan

2 years ago

The technician, Rene, who responded to our service call for septic pump out was on time, friendly, professional and efficient. I received notice before his arrival, and he showed me what he was doing (before vs after). The entire process took less time than I anticipated and was a pleasant experience overall. I will definitely call them again and would recommend Rene.

Andrew Cieslak

3 years ago

Blown away by Angela for her knowledge. She was very professional and helpful. I learned more from her in 10 minutes then everyone else that has come out over the years.

pamela woehr

3 years ago

Brownie's Septic and Plumbing was prompt and arrived during the time window they said they would. The technician called prior to arriving. He was professional and courteous. He took the time to explain certain things and answered all my questions. He was very friendly. He also made sure the area was as it was before he arrived.

Vicki Phillips

3 years ago

We have used this company for many years. They respond quickly and are always professional. Highly recommended!

Sandra Ramnath

3 years ago

Marcus was very professional and friendly also he explained every thing to me ...he rock

David Loisel

3 years ago

The repair work was well done and efficient. Friendly knowledgable as well. Would definitely recommend.

nicole dix

a year ago

I had my septic tank pumped tech was nice and professional explained & showed me how it should work as well as sent pictures along with the invoice.

Michael Fuller

5 years ago

Great company with a great turnaround time! Very knowledgeable and patient! Maria R. assisted me with my needs and was very professional.Follow up 5/10/18- Well, maybe I spoke too soon. I ordered a septic inspection and a pump which is required. I was advised both verbally and on the certification report that the drain field was too small (200 square feet) and was not draining at all.After a second and third opinion was sought by other septic companies, the results indicated that Brownie's findings were not accurate at all. The drain field filter just needed to be cleaned (simple and takes less than a minute). Once cleaned the drain field began draining properly without an issue. As for the size, a 200 square foot modern style drain field is plenty.I contacted Brownie's and they agreed with the new information citing this was an isolated event involving the technician not doing a thorough job. Manager Adam was very polite and owned up to the mistake the company made without an issue. I was not charged for the pump out and inspection .This simple oversight almost cost thousands of dollars as we were under the impression that the drain field system needed to be replaced and would've done that if a second opinion was not sought.Mistakes happen, I get that. Brownie's made a mistake and handled it appropriately. I have no issues with Maria R. or Adam and they were pleasant to work with.

Autoxtras Tint

4 years ago

Very professional fast would highly recommend. The tech Kasey explained & resolved the problem quickly...

Nora Brooker

2 years ago

Marvin was SUPER AWESOME!!! He did a great job. Cleared the dirt away pumped the tank and then left it like new... he put all the dirt back and made it look pretty again...I highly recommend Brownies. And if you get Marvin as your tech, BONUS!!! he was really informative and really did a great job!

Robyn Dos Santos

a year ago

Brownie’s was prompt and professional. They always do a great job

Joanne Shaw

2 years ago

Brownies came to pump my septic tank. They were very professional and reasonably priced. I would recommend them for this service and I’m very glad I contacted them.

manda kevin

4 years ago

Jason Cruz was sent out and he went above and beyond. I would highly recommend him and brownies to anyone. It was a fair price and excellent service.

Pamela Jackson

3 years ago

We were having problems with our toilet flushing. Angela came to our house to pump septic tank. She was very friendly, courteous, and thorough. I also appreciate how informative she was.

Meredith Ulbrich

4 years ago

Run!!! They will tell you that you need a whole new drain field for $8k and when you ask for clarification or get a 2nd opinion...all of a sudden the septic field is fine?!? How is that possible?!? Almost cost us the purchase of our new home. Do NOT use Brownie!! So many more honest companies in greater Orlando.

Marguerite Blake

4 years ago

Read the reviews on Brownies. They were good. Decided to use them. The plumber knew what the problem was. Brownies returned the next morning and serviced the septic tank. Very professional and courteous. I was very satisfied with service.

Jeff Butler

a year ago

Septic system service - pump out & filter cleaning. I am a repeat customer because they are reliable, professional, & reasonably priced.

Daniel Donaldson

2 years ago

I called yesterday to have a sales rep come out to give me a an estimate quote for a new drainfield. I gave all my contact info and was told it was being forwarded and I would hear back yesterday afternoon on setting up a time. It’s now been over 24 hours and no call or response has been sent. Poor customer service here…..

Robert Mysn8ke_FL

3 years ago

I chose them because they had great reviews, and now I can see why. Great service performed by honest I’m good workers. And professional and friendly receptionists.

Arthur G

4 years ago

Absolutely the best plumbing company that I’ve ever dealt with. Kacey was fast, effective, communicated every step of the way, and most importantly fairly priced. The day morning before a hurricane was set to hit I was panicking because of a leak in my kitchen. They not only picked up and responded, they were out with in the hour to solve the problem on the spot. I have used them for at least 4 projects or issues around the house and recommend them to everyone. Kacey was very professional and I wouldn’t trust anyone else.

Jack Caldwell

2 years ago

Angela was very professional and helpful through my sewer clean out. Thank you Brownies

Gordon MacPherson

3 years ago

Oth of the techs were friendly, and helpful. In and out quick and clean. Will use again.

John Curls

3 years ago

Angela was my tech. She was very helpful and knowledgeable about the service she rendered. Thank you.

Katie D

9 months ago

I had appointments got shifted and no-showed from 3 other plumbers when I desperately called Brownie's to get some help for my drain, at my business. I called at 8:30am and their incredible tech Jason came at 10:30am. Plumbing issues at a business are especially hard because our work is tied to people being able to use that sink. I was so impressed with the quick fix, fair price, professional response from the team, and digital communication to confirm my appointment and let me know they were on their way. The confirmation email had a picture of my plumber so I knew who I was looking for and I appreciate that layer of safety. We are so grateful to Jason and the team at Brownie's today.

Melissa Skinner

4 years ago

This was the third company I called to come and fix a problem I was told would be too expensive to fix and I almost gave up until your technician came out and solved my problem with such ease and didn’t break the bank! The technician, Kacey, diagnosed the problem very easy and simplified it in terms where I could understand what the issue was and how he was going to fix the issue. Very professional and I will definitely be recommending Brownies to all my friends and family and will be using your services in the future! Thank you!

Joe R.

3 years ago

Called out Brownies to have our septic tank pumped. Just a regular maintenance that should be done every 3 years or so. They came out the next day and were prompt, professional and done quick!

Michael McKeon

3 days ago

Brownie's has been my go to septic company since 2006. They are honest and willing to educate on how to properly maintain a septic tank and drain field. Eric inspected our septic tank and found that the filter needed to be cleaned. He told me it did not need to be pumped out and only charged me for a service call. I depend on Brownie's to keep our septic tank and drain field healthy. Highly recommended.

Gabriel Chapman

7 years ago

I had a great experience with Brownie's. I used them as a second opinion to another company that told me I need to spend $4300 on a new drain field. Brownie's helped discover that is was tree roots in my tank causing issues, not a drain field issue. They fixed it for $180 and saved me thousands of $.

Karen Ray

8 years ago

Brownie's is always polite, on time and great at the job. We have been using their services for over 8 years! Defiantly who I call when something is going wrong with my septic.

Alissa Anthony (Alissa)

2 months ago

I am beyond impressed with the level of service and responsiveness of Brownies! We had a sink hole that occurred on property as a result of a broken septic line and within a hour of calling the office I had a whole crew ready to make the repairs. Most impressive was the level of communication that transpired throughout the project. We had quite a few surprises all of which were communicated promptly. This repiping project start to finish was completed in less than 24 hours! Huge thank you to Justin and Ben you truly go above and beyond for your clients.

mary maddox

3 years ago

Brownies always is quick especially in emergencies and on time. Workers are very courteous and helpful.

Corky Thein

4 years ago

In January of 2019 we called Brownie's because we had a septic issue. They came out and said we needed both septic tanks pumped out and charged us $660. One hour later the line was still clogged so they came back out and told us we needed a new pump. We called Total Septic next who came out and said the pump was fine but we had a clog in the line. They cleared the clog and the system worked again. Since we had the tanks pumped one year earlier they said there was no way we would have needed both tanks pumped out. I called Brownie's to explain about misdiagnosing the situation and charging us for something we didn't need. They promised to reimburse us only $120 of the $660 we spent. Here we are, almost 90 days later, and we haven't received a check yet. The best part is on 4 different occasions the manager Danny promised me the check is in the mail and still we haven't seen it and now he won't call me back. I caution everyone about doing business with this company, even if you are in an emergency situation. The word crooks might be too strong but not far off.

Debra Crouch

3 years ago

We recently had a pipe break underneath our house. We have been using Brownie Plumbing and Septic Services for many years , so I called them and they came out right away. Thomas was the first on the scene and he was amazing. He assessed the situation and was quick to call the office to advise them that he would need an additional pair of hands to get the job done. They came up with a plan. Rene came out with the pump truck promptly at 8 the following morning and pumped out the mess underneath the house and also the septic tank. Thomas and Jason came also to finish the job and replace the pipes. The guys were professional courteous, and polite. They answering all of my questions. I was impressed when it came time to pay my bill and it was less than the original quote. This company is honest and dependable and I am a grateful and satisfied customer for life!Thank you again Thomas, Jason and ReneDebbie and Danny Crouch

Michael P.

4 years ago

I think my tech name was Josh. ( in my old age I forget names ) If Brownies reputation was ever built on the back of their employees , I would place it all on his shoulders. He's very knowledgable, he doesn't get frustrated when asking questions , he's great with customers... I could keep going. Bravo Brownie , you hit the nail on the head with this guy!

Victoria Swift

4 years ago

George was great! Very informative and personable. Will use this company again!!

Norma SantiagoSmith

4 years ago

Won't be using Brownie again. Three years ago we had the leach field piping replaced at the tune og over 4,000 and before that they came out to empty our septic tank and we had then replace and seal the cover/cap leading into the septic tank. So it is in excellent condition. Well the guy shows up, blocks my driveway so I can't park my car in my own driveway.There was room on the street. He had the hose already in the septic tank, but not using the actual opening/cap entry that we had Brownie install but instead he had dug up the whole thing leaving the concrete and dirt opening exposed. When I asked why he had done that ,he claimed that when he tried opening it that that cap and concrete all came up.He had pulled the whole thing up instead of turning it.Then when he was done he took the cap with the chunk of concrete and just placed it on top of the hole/opening and pushed dirt over it. I told him that the septic tank wouldn't be sealed and water could drain into the septic if it wasn't sealed correctly.His last comment was that rain wouldnt get into the tank, that he's been doing this for 15 years.I told him that some one needed to come out and pour concrete and seal it.

Edwin Velez

4 years ago

Thomas and his crew are doing a fantastic job for us they are repiping multiple of our buildings for our apartment complex highly recommended that you use brownies with Thomas

Samuel Dimas

4 years ago

Great Service! Take a while to arrive, but they are helpful.

Angela Wira

a year ago

The responsiveness was quick their customer service was kind and courteous. And they’re amazing service technician Nate the great was unbelievable he was knowledgeable he was friendly he’s efficient And she’s work ethics are unbelievable we will be forever grateful and we will definitely call you again for future services

Crystal Betts

2 years ago

Marvin was awesome. He was very knowledgeable of the issues. I recommend Brownies a 1000%

Janeen K Ledlow

4 years ago

The service to come work on the problem is always fast.
I would give you 5 stars, but we've been waiting on a quote for 2 weeks to improve our outside plumbing lines, and still don't have it, after I've called numerous times about it.

Evans Kureya

2 years ago

The supervisor KC and his colleagues were brilliant , professional, very helpful and knowledgeable.
.

Steven Bates

4 years ago

The guys here in The Forsyte shop are always courteous and helpful. They are knowledgeable and willing do what is needed. Thanks to crew.

Becky H

2 years ago

Angela and Marvin came out to pump my septic tank. Once they pulled the lid off the tank, they notified me right away that my septic tank was good and not related to the issue I was experiencing. They coordinated a plumber to arrive the same day to fix the issue we are having. While they were here, they gave us very valuable pieces of advice to help maintain a healthy septic system. Above all of that, they were both kind and professional. I will definitely use this company again.

Nicholas Newman

2 years ago

I had my septic drained and the technician that serviced the house was fantastic. He knew where the lid to my tank was after about 5 pokes with his ground poker. I believe his name was Jean. I was very happy with the service.

Barbara Williams

2 years ago

Your tech came out to drain my septic system. He was fine.My problem is 2011 your company Installed new drain field. Every few months to a yearit has to be drained. The piper in the septic tank is to long it can not drain properly. It's been a problems since it was Installed.

April McKinney

8 months ago

I wish I could give them NO STARS. We booked an appointment and the day of the appointment we called to make sure they were coming, being they never really gave a time. (We own a small business and when something like this comes up we have to plan accordingly, we have no one to cover us.) Well after calling them the dispatcher could not find us, when she finally did is said you are on track he will call before they come. My husband hung up and she called right back to tell us there is an emergency with the City of Apopka's main line breaking and they have to reschedule. We can't do that so when my husband explained that, her response was, what do you want me to do about it. The funny thing is, with our business we deal on a daily with the City and there was no break. They just forgot! They are liars, we called a guy in Winter Park and he was in and out. Don't waste your time.Seem this company does not have time for the little people anymore!

Marcela Berthiaume

8 years ago

Had problems with my drain field after 2 years of install by Brownies. Brownies fixed my drainfield and did not cost me anything. I am so glad that companies like this exist and still provide great customer service. Thank you Brownies.................

Mike H

9 years ago

**New** Brownies replaced our water heater over a year ago and it just recently developed a slow leak, so we called Brownies right away so it would not leak into our master bedroom like it did last time!! They sent a plumber out to look at it to determine the problem and helped us get it replaced under warranty, so we thankfully we only had to pay for labor. Eric, the plumber, was very kind, knowledgeable and helpful in expediting this service. He told us his schedule was slammed that day, but that he would definitely get to us and he kept in touch to let us know when he would be out. He even worked late to get this taken care of!!We appreciate Eric for his hard work and Brownies for providing excellent service and helping get this water heater replaced under warranty.We definitely will call Brownies again for any plumbing or septic problems we have in the future!!***Old*** Our water heater sprung a leak and the water went under the wall and into our master bedroom. We called Brownie's right away and they quickly sent a plumber out to replace the water heater. Brownies also sent out a water damage remediation company to access the damage and set up equipment to immediately start drying out the bedroom and garage. The plumbers were quick, efficient, and courteous and did a great job getting our water heater back online. For this terrible and inconvenient problem, the overall process went great and we recommend Brownies for all plumbing and septic needs!! Thanks for the great work Brownies!!

Fred Jackson

9 months ago

Awful company. Charged service fee and did not solve issue. Issue occurred again and they wanted to charge another service fee to visit for the same property again. Avoid them at all costs. Plumb Perfect is a much better option.

Maryjane Mueller

4 years ago

My technician did an Excellent job. Very fast and accurate. I appreciate and enjoyed his time here. my technician was knowledgeable and quick.

Kathleen Baker

4 years ago

George is a diligent septic tech and very accommodating and courteous. You can be very proud of his customer friendly contact that will result in customer retention for you. ❤️The Bakers 8036 Shalace Ct

Shawn Semones

a year ago

Very responsive; they did an excellent job and did not leave a mess. I will be using them again.

Brooke Chea

4 years ago

Mark did a great job and everyone that we came in contact with the company was super helpful! Thank you!!

Bobby Scott

3 years ago

Was a little hesitant at 1st. With a female. Servising. My septic..But. Angela proved herself to be professional ..knowledgable. And. More than qualified to complete this physically demanding job and answer all my questions . Also offered me my senior citizen. discount. And. recommended that I purchase your years supply. Of monthly use. Of Bio Booster......Very. Satisfied.....Four. Stars !!!!!!

Chip Hopkins

4 months ago

I've been using Brownie's for 20 years now. Never had any problems with their service or employees. Felt I needed to post today as the gentleman, William, who was out today was absolutely top notch. Great service performed and quite the lesson on septic systems for me. I certainly hope he stays with Brownie's a long time! Thank you for the great service over the years! So nice to do business with a company of such high caliber.

Joshua Steiner

2 years ago

I used Brownie's to pump out my septic system. They showed up within the service window. Their technician called ahead and cooperated with my special instructions due to my wife working from home. Both technicians were professional and very nice. The company charged exactly what they quoted me. No hidden fees. No extra sales tactics or add-ons. Very happy with their service. Will definitely use them in the future.

Roberto Riollano

8 months ago

First time servicing our septic after buying our home. Nate and Kountry did a great job. They were friendly and experienced. Thank you Brownie!

Brandon Smith

3 years ago

Marvin was great! Got the job done quickly and efficiently. He was very personable and knowledgeable. I take my hat off to this employee. Also he got a 100$ tip from me! Will definitely call again next time i need service!

Melvin Mobley

4 years ago

Don performed an excellent job and a rating of 10 on a scale 1- 10.
Thank you so much for your professionalism.

mike desantis

4 years ago

Edwin was very knowledgeable and professional, he did an awesome job, thank you, brownBrow

Jeff Daniels

2 years ago

Ive been using Brownies for a few years and these guys are great to work with.

Bruce Mayhew

4 years ago

Job was done well, but they stained out carpet and when we called in about it after trying to clean it, they suggested we try Dawn dishwasher liquid-no responsibility taken on their part.

Mara Zientz

4 years ago

Thomas did a great job I would recommend him to anyone.

Kathy Joseph

4 years ago

Luis was AMAZING, he got our pump up and running smoothly! Highly, highly recommend Brownies!!!!

Awilda Texeira

2 years ago

Eric was very professional very knowledgeable he was able to explain to us what exactly was going on with the drain field and the lines. I would recommend their service to everyone very pleased and happy.

Nancy Meli

a year ago

The receptionist who answered the phone was quick to analyze my clogged toilet and scheduled me for a very expensive service.I was happy that the plumber they sent out was very nice and checked everything out before he preformed that service for me.My toilet unclogged its self and did not have to have anything done to it.I was still charged $160 for the approximately 15 minutes they were on the scene. The 2 technicians (plumbers) that were at my house were very nice and polite, but they didn't have to fix anything. It fixed its self!

nax joye

a year ago

We literally can not speak highly enough of Brownie's plumber, Marc Matsuc, who fixed a plumbing emergency at our house and subsequently located and repaired our plumbing access point.He was so professional and dedicated to fixing our issue correctly the first time. We will absolutely be calling him back if we ever have any plumbing issues.

Jodi Santiago

5 years ago

Great service! I called and they were out a few hours later at a reasonable price and got the job done quickly I will definitely recommend them and use them again. Daniel was very polite and knowledgeable.

Stephanie Orsini

4 years ago

The men were professional, fast workers, and so very polite and helpful. This was my second plumbing company this week, and next time I'm calling Brownies first. I asked for advice about how to avoid this problem in the future, and they were ready with excellent tips. Save yourself a hassle. Call these guys first.

Brad Ellenberger

4 years ago

Keith, thank you so much for fixing the plumbing. Fast response and personal service!!! You are truly a LEGEND!!!!

Marni

2 years ago

Christian M was extremely professional, answered all my questions and left everything the way it was but with a new water heater in it's place. I recommend Brownie's Septic and Plumbing every time.
Thank you!

Елена Варенцова

4 years ago

Service was good and was done professional. Only issue is that when we called expected payment of $300-$350. But was charged by $510 only because my septic tank wasn’t 1500 gallons but 1800.
Thank you anyways!

Niraj Pant

3 years ago

Angela was great for the Septic Clean Out service. She called and texted ahead of arrival. Work was professionally executed and she gave good advice to cut a tree that would be a problem in the future. Requested contactless service due to Covid-19. Good job!

Andrea Lonergan

3 years ago

The gentleman who came to empty my septic tank was on time and very professional. I would definitely use them again.

ginpeters

4 years ago

I’ve used brownies for years because I owned my own personal house with the septic tank but today because I am a real estate agent we were doing a septic tank inspection for my buyers ........ I called them because I can trust them.Everyone that’s ever come out is awesome. This is not an easy job.I also want to give a shout out to our technician today - Jorge Santos! Very knowledgeable hard-working great guy.Thanks for putting up with me calling different things “Thingys”!! I still learned new things today !

Sam Sibley

2 years ago

Called for septic service and they were on the job in just a couple hours. I didn’t even need to leave work! Great job!! Very affordable!

Dan B

4 years ago

George came by at the allotted time to perform a pump-out. He had a strong work ethic, was very personable, and was helpful in diagnosing our problem and explaining the steps forward. I would highly recommend.

J Strimple

5 years ago

We have used Brownie Septic Tank Services for more than 30 years and they have always done a good job. We had an issue with two toilets running - so they sent out a plumber. Unfortunately he was close to useless. After he left there were now two toilets in worse shape than when he came, he had bent some of the parts so much and changed the settings so we had to turn off the water supply. It is really aggravating to pay good money for lousy service and poor knowledge.

Mayham LikeMe

4 years ago

Amazing friendly service and really fast thank you so much for helping us out when we need you the most!! If you have a problem with your Septic Brownie’s is the one!! I really can’t thank you enough...

Andrew Zientz

4 years ago

Thomas was very Knowledgeable about fixing our bathroom sink it was a hard job to do but he did it very well would highly recommend him

L F

4 years ago

Excellent service. Jorge S. was the technician. He was punctual, very thorough and careful not to damage other utilities such as irrigation pipes that were in the way. He showed me the different parts of the system and explained how everything works. Made recommendations for improvement without pressure to upsell services. Very professional. Highly recommend.

Tom Olkewicz

3 years ago

Angela was my tech, she was pleasant and informative. Before she started pumping she checked the sludge and scum levels and told me the tank was fine and I didn't really need it pumped. Honesty! What a concept! I decided to get it pumped out anyway for a fair price at that. Thanks!

Kevin Hagan

4 years ago

Referred to me by a reliable contractor. I found the professional who showed up to be professional, knowledgeable and quick about diagnosing and completing the job. So impressed, I used the the very next day on a job I tried to do myself and failed. A different guy showed up, but equally professional, competent and quick to get the job done well.

Hunter Rosenbauer

4 years ago

This is the third time my wife and I have used Brownie's service for plumbing problems. They have never been anything less than outstanding. They are a quality company, with knowledgable staff and great customer service.

Kenneth Kendrick

a year ago

Brownies was/is an excellent company. What more can I say. They fixed my problem at a reasonable cost. Their technician was excellent, Dream knew his job very well. I recommend him to anyone.

Arda Alisbah

3 years ago

Professional service. My clogged kit hen sink was opened. Right tools and equipment with proper personal protective equipment. The gentleman performed the work with courtesy. He was quite knowledgeable. He was also kind to clean up the major mess, which is often not done. Thank you very much.

Alley Rhinehart

a month ago

Brownie's was able to come to my home late on a Friday afternoon after my worst nightmare happened: all of my toilets' not flushing, and water backing up in the shower drain. Marlon Wilson came out and after some detective work was able to identify the issue, AND he had everything he needed on his truck to replace an entire grinder pump that day, so we could get back to our business (literally). This is the first time we've had to call anyone to service our septic since moving into our new home, and we will always be calling Brownie's due to the great service and how awesome and personable Marlon was. He worked hard to get it done quickly in 100 degree heat and we are so thankful!

Gary Allen

4 years ago

I have used Brownies twice and could not be more pleased with there response time and quality of work. I would recommend them to anyone

Tonja Smaw

3 years ago

Marvin and Angela were great. Found 2 tanks on property, explained alot too me
Thanks brownies

Kelly Bartolotta

4 years ago

My service was excellent today. George was professional and informative. He assessed my tank and lid to ensure safety as well as functionality. I would highly recommend and will use in the future.

Halle King

4 years ago

Thomas and the other workers that worked with him did a very good job with our apartment. There was some dust to clean up after all the wall cutting but I liked that they made it their responsibility to go around and vacuum all of the debris from the wall cutting. They were in and out in one day! I definitely recommend this crew.

Dr Akinyemi Ajayi

4 years ago

Jorge was very professional in his approach. Put my mind at ease and conducted himself exceptionally. Very knowledgeable and engaging person.

Susie Walters

8 years ago

We chose Brownies because almost everyone we knew had used them in the past and was very happy with their services. We wanted to make sure we hired a company we could trust so we went with Brownies and were very happy with their services and septic system maintenance advice. Thanks Brownies!

Paul Vesco

4 years ago

Professional and fast. Did a good job finding the buried access panel without digging up too much of the yard.

Shaun Simmons

2 years ago

Had a septic backup on a Sunday. I called the main number and spoke with the answering service. They took my information and told me that someone would call me back. I was pleasantly surprised when someone did in about 3 minutes. They got more detailed information and told me Marvin would be there in 45 minutes. Marvin arrived in about 30 and promptly got to work. He was friendly and courteous, showed me where my issues were and offered suggestions to help stop it from happening again in the future. I will absolutely be using Brownies again for future pump outs.

Joe Pastrana

4 years ago

I'm sure that Brownies does good work. I used them back in the 90's. I was quoted a price this time and after permitting came in. I got an email of possible $2500 for tank and $700 for 2 extra loads of dirt. Bringing the possible total to almost double. The company rep said they would not know until they started digging. They have been in business a long, long time. I think they would of said upfront of possible extra charges. Especially if it could be almost double the original estimate. It was my mistake for not reading the estimate on form beform signing. They refunded my deposit minus the permit and soil sample.Still saved $1300.

Jennifer Vardamaskos

2 years ago

Scheduled a pump out and got an appointment the next day. Very quick and professional.

Ben Ramirez

3 years ago

Past experience with brownie have been very positive also this experience.
Thank you for the RespondIng quickly👍🏽

Deb Carswell

a year ago

They fix the job on time the service guy was great. The price was very reasonable.But I haven’t gotten my virtual bill yet.I would definitely use them again.Is this a second time I have used this company. Their asset is the skilled technicians and very polite.I am not sure I appreciate the fact that they gave my number out to another company without my permissionI. I think it would be better if they gave me the number and let me call if interested

kyle.O

4 years ago

They were great goerge came to help he was super polite got straight to work fixed our issue in what felt like record time couldn't of hoped for a better worker if you can make request ask for goerge great help thank you

Jonathan Buhring

2 years ago

Had my septic pumped. Awesome tech, super professional, no b.s. Timely service and I would highly recommend.

Jessica Rice

5 years ago

George was absolutely fantastic! It’s so great to see a company that truly hires the best people. My husband and I bought our first home, and were told it was on city sewage. After major backup issues within the first month, we were surprised to find we, in fact, had a septic tank. We had to frantically find a solution, and I am SO thankful we called Brownie’s! George went above and beyond in his service! Not only did he do his job professionally, but he also took time to explain things, so we knew exactly how to treat and care for our septic system. Today, Brownie’s has gained a life-long customer!

Didien Arredondo

8 months ago

I callthemlike 3 times and they told me the technician will call and he never did waited for two days because they told there were busy .I give them time to call me .. To bad they lost a client .got a better company which they came fast .to resolve the problem ,,

Robert Iaccarino

4 years ago

My experience with Brownies could not have been better. The tech named George was the best. The energy and knowledge with which he excuted the job was impressive. He was conscientious and thorough including the clean up. He also had a positve friendly attitude.

Luis Mejia

3 years ago

I have used Brownie’s to service my septic systems for at least 15 years, including a complete replacement of the drain field. Excellent company to do business with, very friendly staff and prompt service. Would recommend to friends and family.

b3autiful_ imperfectionx2

a year ago

After call so many place they were the only ones to help me at 9pm for an emergency. They are kind, helpful, reliable and fast! We appreciate their service. Would recommend 100%

Carole Brady

2 years ago

Service technician came on time. All was well. They do a professional job.. Nice to have peace of mind that our system is in order. Thank you!

DANIEL BEAUCHEMIN

2 years ago

I highly recommend Brownie's Septic and Plumbing. They were very professional, responsive and on time.

Richard Girdley

4 years ago

George responded to the service call, he was very professional and courteous, as well as thorough and persistent. Discovered that issue was clogged main line leading to the septic tank and arranged for plumber to clean out. I highly recommend George and Brownies Septic Services.

algis adomavicius

4 years ago

It was fast quick
help explain some of the issues I’ve had professional
Courteous

Stacey Walker-Matthews

3 years ago

This was our first experience using Brownies. We are using their service because we're purchasing a home and wanted the system inspected. Marvin was very professional as well as knowledgeable. He provided an overwhelming amount of information that allowed us to feel extremely pleased with our purchase. We will use Brownies for our needs.

Kristin Manfredi

3 years ago

Thank you to Angela and her partner for all of their hard work and diligence! She informed us of the exact challenges and the best options to fix them! Thank you!

Mike S

a year ago

Clogged toilet drain. Tried home remedies unsuccessful: plunger, snake. Brownies used their commercial snake and fixed the problem.

Ann Boyle

4 years ago

Great service. Very informative. Took the time needed to explain things. George was great.

Kimberly Craft

4 years ago

I call Brownies every five years for septic maintenance and pumping. They’re fantastic. They are courteous, professional, and honest. I highly recommend them.

Andrea Simmons

4 years ago

I called Brownie's to get a septic tank pumped; it took several days and no response. I called back and a rep came out to give me a price. He spent quite some time outside looking at the tank and said they would send an email with the estimate. It never came. I called another company, and they came out the same day and did the job, no questions asked. Over a month goes by and the rep from Brownie's stops by and tells me to get someone else???? Some companies are too big and really don't treat their potential customers properly. How do you grow your business without customer service???

Adam Jawer

4 years ago

Nothing’s worse than a backed up system, especially during the holidays. Brownies was able to schedule an appointment quickly. Their technician George and his partner expertly drained the tank and cleared a troublesome main drain blockage with a smile and good humor. Thank you Brownies for saving the day!

Ashlyn Rimmer

4 years ago

We’ve had an issue with a leak causing real problems in our home for almost two years and have had three different companies come out and “fix” said problem, but the leak kept coming back. Kacey came to our home and took 15 minutes and the leak is GONE! Thank you so much for everything! Definitely will be having Brownies deal with our septic and plumbing work in the future.

John Turner

a year ago

Brownies was on time, knowledgeable and cared about our property. They inspected our septic system, necessary for selling our house. Glad I called them.

Julie Stehle

3 years ago

Marvin was friendly and knowledgeable and got the job done quickly. Thank you!!

M Eastburn

4 years ago

Excellent service. The tec Mark really knew his stuff. He was very good at his job and very quick. If anyone asks me I would recommend this company and not even have to think about who I would tell them to use.

WayFields HDD LLC

2 years ago

Will Brown came to my house to do a pond clearing job over the coarse of two days. Aside from his professionalism and communication to help me understand the process and what to expect etc. he was able to exceed the amount of debris of primarily aquatic vegetation that I thought would be possible in the two days I scheduled. I would recommend this company to anyone and Steve Brown who was my contact at the company has been exceedingly courteous and helpful. I feel like I have not only obtained a beatification of my pond, but that I have gained a couple of friends in the process and in this day in age that is seemingly priceless! Thank you Steve, Will and everyone at Browns for making me one happy and satisfied customer! I will certainly do business with you guys again and all the best, Charlie Fields

Lane Michael Adams

3 years ago

My toilet backed up into the shower in my master bathroom this morning. I called and the receptionist was very helpful. They sent Thomas to my house within a couple of hours. He got everything taken care of for a reasonable price. He was very professional and helpful.. They will be my first call next time.

Craig Brann

a year ago

Great service and quick, convenient appointment options. Technician was very courteous and finished draining our septic tank quickly

paula patterson

4 years ago

I had such a great experience .The gentleman who who came out was so nice and personable .He was awesome!! Will always use Brownies from now on!

Jacklyn Giannetti

4 years ago

George did a great job pumping our septic tank, very professional and informative. Had an unforeseen issue with our tank lid going back on due to an existing crack, but overall great work!

Jack Rowe

4 years ago

So far so good. Everyone at Brownies that I’ve worked with have been very professional and courteous. Looking forward to seeing the completed job.

suge suge

3 years ago

Marvin and Angela were a great team. They took time and care of my concerns regarding my tank.. Thanks Brownies

PAUL HETTINGER

4 years ago

This company is AOK. They take care of an unpleasant part of home ownership for you (septic pumping) with no muss, no fuss, fair price, nice staff. I give them an enthusiastic endorsement.

Sharon Lee Gates

3 years ago

Very professional with texting notifications, too! Has plenty of tracks and services to help handle all your septic-related needs.

Kathi-lee M.

3 years ago

late by a day, then rescheduled and came following morning, 30 min. late. did good job, but pushed extra products on us that we were charged extra for and made nasty mess in street! Had better experiences with other companies.

Ovidio Sanchez

4 years ago

Own a septic tank and had a back up and needed to get somebody over asap to pump the wastewater out. Two days later they came out and pumped it dry. Great customer service, answered all my question and was finished in 30 mins. Defently recommend Brownie's for septic pumping.

Country Bum

a year ago

Jonathan, did an excellent job at assisting me in my home. He was very professional an punctual. He showed up at the scheduled time. He made sure to protect my floors an toilet from damage. He verified that the system was cleared. I recommend him to anyone.

Willie McBride

2 years ago

Replaced pump, floats,and alarm. Once problem was located, work was professionally done in a timely manner. Did a great job!

georgie mercado

4 years ago

Great overall work was performed when most needed at one of my companies 5 plus . Thank you

leilaaa s

5 years ago

Thank you Brownies for excellent service for my septic needs, my toilets we're backing up! they were able to come out the same day, and fix the issues I was having, Rene was very knowledgeable and explained everything to me. I will definitely recommend Brownies to my neighbors, thank you again.

Zulficar Ghanie

5 years ago

I gave 1 star because there is no option for 0 stars.Horrible customer service. Did nothing to accommodate myself as the customer. They no-showed to my first service call, when I called-in there was no record of the appointment they scheduled two days prior. For my second appointment they cancelled at the time they scheduled to come out, because their driver would be too far from their home when they were complete.They do not care about their customers. Do yourself a favor and go with another company.

Honest Reviewer30

2 weeks ago

TERRIBLE COMPANY!!!! Bad business practice and customer service!Their employee came to my residence to provide an estimate on a large project and damaged the copper main water line to my house by puncturing a hole with his stick thingy. I checked my camera footage and confirmed it was the guy, but Brownie's refuses to take accountability.I had to pay $300 to have it fixed as water was gushing out of my front lawn at 7 am, but Brownie's refuses to pay for the damage that their employee caused on my property.They took over a month to get back with me after numerous calls and messages. (Just to note, if you damage a customer's property, it is advised to contact them immediately to address the concern) When I wrote a bad review, they got back with me immediately (surprise surprise), so I deleted my review to extend a second chance. It then took them an additional couple weeks to only offer me a credit towards my project that I had not even selected them for. When I politely declined and asked them to pay the bill caused by their damage, they did not respond until I called 10 days later, just to be told that they would not cover anything.I am so disappointed in the way I was treated by this company, plus I'm out $300 for their mistake which they refuse to own. I was actually planning to select them for my large project that took them over 5 weeks to provide an estimate for, but I will not support a company that doesn't follow basic standard business practices, which includes making things right when you damage someone's property, and communicating in a timely manner.

Monica Van Gyseghem

2 years ago

Angela came out and did a full inspection on my septic system. She was very helpful and knowledgeable and answered every question I had! I appreciate the patience tips/tricks provided as well. Great service!

Devin Dowling

4 years ago

Gorge was great! Quick, easy, and early enough for me to get to work in plenty of time!
I develop and teach training for hospitality, and he had some of the best customer service I’ve seen.

Michael Zheng

a week ago

Started to email (most go to spam folder directly) everyday, and the unsubscribe link does not work.I do feel it is a shame! Especially a company's promotion email be marked by google as spam automatically.===========Glad that Marc or someone else at Brownie's Septic & Plumbing took some action after this review (and obviously I should have unsubscribed).But surprisingly, received a new one again (to my spam folder) 8 months later (8/28/2023)

Christine Price

a year ago

Our septic tank needed to be pumped and Brownie’s responded quickly, communicated well regarding the timing of their service and did an excellent job. Their employees are highly professional. Jen returned my call and began scheduling our job, Misty organized the work to be done and communicated with us and Elton did an excellent job. They all exude a very positive attitude and their gracious and accommodating demeanor helped to eliminate the stress of the situation. Thank you Brownies. We recommend your company nightly.

Denise Harbin

3 years ago

When I called, they had a man there the next morning. He was right on time and got the job done quickly and neatly! I wish I hadn’t wasted time doing it myself!

Sue Viar

4 years ago

Our technician, George, was not only knowledgeable about accessing our septic tank but we found him to be a very personable and hard-working young man. Additionally he had some good suggestions on how we can prolong the life of our septic system. A real asset to Brownie’s Septic and Plumbing, LLC.

Sawyer Reynolds

2 years ago

We had our septic system dumped and inspected and couldn’t be happier! Our technician was extremely informative and took the time to answer all of our question and provided additionally information! Will definitely be using them again.

Sigfredo Roman

4 months ago

Their service it’s unbelievable did good at what they do. They actually use the camera to check out my septic and tell me what was wrong what was with it immediately we saw the problem I thank you, Brownie, septic and plumbing

Stephen Sirianni

6 months ago

Scheduled an appointment a week in advance, called day of to confirm the time. Was told between 10 and 2, waited around only for a phone call that they had to reschedule. Said I wanted a specific time for the reschedule and they could not even provide that.

rodney ross sr

5 years ago

Called Brownies septic & plumbing on Friday afternoon to have my septic tank pumped. Brownies said they can be there on Monday. the serviceman called 15 minutes before he came to notify us he is on the way to our home. the serviceman was very polite and through. he did a great job. the tank lid was in bad shape, many years ago Brownies had replaced the original lid that deteriorated, the serviceman called into the office for me and placed an order for a new lid. they gave me a great deal on the replacement lid. four years ago on a Saturday my neighbor was having sewer problems I recommended Brownies. He called them and they were at his home within the hour and pumped his septic tank and cleared the plugged drains. I recommend Brownies for any of your septic and plumbing needs.

Tfmc

a year ago

They came and diagnosed my problem, which turned out to be a leak in the main water pipe under the slab in the laundry room. It took a while, but the leak was repaired. thank you

Heather McClellan

3 years ago

Quick turnaround from scheduling appointment to day of service. The service technician showed up on-time and made the process quick and painless. This was our second time using Brownies and we will be using them again.

Flight Commander

a year ago

The plumber side called was supposed to have an emergency septic service but unfortunately was never contacted had to use another company, wasted 4 hrs.

Bobby Mathis

2 years ago

The Tech (Marvin)was very punctual and professional. He made me feel at ease once he showed up. He left everything in order as if he was never there.Thanks for the great service!

Jane Ebert

a year ago

Anthony was a very professional & knowledge person ...very honest! Highly recommend your services based on this employee! Five stars

Billy Masters

a year ago

Javi was excellent and professional! Highly recommended

Stormi19

3 years ago

Yesterday I had a real problem with my plumbing/septic!!! I want to thank the agent-who scheduled my appointment. She was kind, courteous and professional! I also want to thank Mark Wilson, who worked tirelessly to find and solve the problem!!! Thank you Mr. Wilson!! Your professional, courteous and efficient work ethics are appreciated!!!

Bob Oliver

3 years ago

Long story short, every member of Brownie's team worked hard to provide me exceptional septic system support. They were all great but Rene Crespo and Jorge Santos were my face to face contacts who were both exemplary. Both were professional, respectful of social distancing, obviously understood their trade well and were able to explain how the system worked and best practices to ensure the system worked properly in the future. I've signed up for their automatic call for routine service. I have not experienced this kind of service excellence in a long time. Thank you!

Kristin Kelch

3 years ago

Our family has used Brownie's Septic since we purchased our home in 2005. We've always been happy with their office customer service, technician punctuality, knowledge, and professionalism. Thank you for maintaining our septic needs.

Conrado Bischoff

3 years ago

Very fast and professional company. Will it recommend them any time

Diann Griffith

4 years ago

I was very pleased with my experience with a clogged drain. The gentleman was very assuring he could fix my backup. Didn’t pressure me into things I didn’t need at the moment. What a pleasure to have work done without all the pressure. You’re under enough stress without the pressure of salesman approach. Good job, I would recommend them if they continue in the manner I was treated yesterday.

Vlad Stamate

4 years ago

Fast and reliable service. George from Brownies also went to the extra effort to find our septic tank. All in all I would recommend this company.

Linda Fishkind

2 years ago

Performed maintenance pump out on septic tank. Service is excellent. Explained everything. All was cleaned up and left in excellent shape. Thank you Rene.

Jack Coughlin

2 years ago

Drained septic tank. Was on time ,courteous and price was reasonable. Brownies even worked around my schedule. Excellent company

Barbara Bertram

a year ago

They were here within 90 minutes of my calling them. Was pleased with the work and thought the price was fair.

Cheryl Livingood

a month ago

Very helpful and Dj our tech made sure everything was up and running correctly before leaving

Chris

2 years ago

Marvin and Angela were great technicians!!!!!!! Arrived very quickly and very informative . I would recommend their services to anyone. Great job guys!!!!!!

Angel Flores

4 years ago

The professional plumber called me before leaving and communicated very well about ETA on the job and arrival time. He worked quick to get the water going again and was super a way of not trying to track in dirt through the house and kept everything clean!

G mco

5 months ago

Update…very disappointed. My septic pump alarm went off and brownie came out to evaluate. The repairman said that somehow the pump fell into the tank. He repositioned the pump and I was good to go. Now I spent over 10k 2.5 years ago with Brownie for a complete new septic system. The repairman agreed If the pump was installed properly there is NO REASON a pump should just fall into the tank when it’s underground. He said he would call his manager and see if they would wave the fee for him to come out. NOPE… Brownie won’t stand behind their work because it had been over 2 years. Mounting a pump improperly so it falls into The tank is not my fault. Nor is it equipment failure. It’s incompetence and I shouldn’t have to pay Brownie for that. I expected more from a company that I’ve recommended to friends and family in the past.(Past review) Absolutely amazing. I called them at 3:30pm because all of my toilets were backing up while I had family in town. Unbelievably,they show up about an hour later. I couldn't believe it. The technician took his time and explained the problem in detail and was able to fix it quickly. I've never had such great customer service!

Cathy Flippo

3 years ago

Young man was so very courteous and knowledgeable. He worked in the pouring rain to complete our job

Pedro Reyes

2 years ago

Marvin was an intelligent and responsive company representative. He came and completed a septic tank inspection. Gave me a pamplet with all the necessary preventative maintenance and proper use information for the system. Completed everything pretty quick too. Will definitely use this company in the future for any other septic issues i need resolved.

Joey Broderick

4 years ago

Jason came out. Very knowledgable and helpful. Actually had to call him back again and even on the second trip helped me understand how things could have been different. Really learned a lot the last 3 days when it comes to septic. Thanks to Jason! Thanks for being real, man. Could have easily put me off as someone who didnt know, but he held a line of integrity. Awesome job.

C Kranert

4 years ago

Thomas was outstanding. He took care of our needs in a timely and professional manner. We couldn’t be happier with the service from Thomas and Brownies and recommend them highly!

Larry VS

2 years ago

Brownie's pumped our septic tank and diagnosed the drain field issues. Very quick response, professional and courteous. We will continue to use them for our septic & plumbing needs for a long time. Great people and great service!

Maria Kirk

3 years ago

Always a good experience with Brownie's.
Professional, knowledgeable team members.

Meredith Maley

4 years ago

Just because they're the oldest DOES NOT mean they're the best. We employed Brownie to inspect the septic system of a home we were hoping to purchase and when the tech came out he confirmed our fears that the system was bad. He gave us a receipt saying the drain field was no longer accepting water and would have to be replaced for around $8,000. The homeowner agreed to drop the price of the house accordingly, pending the written report from Brownie. When the report finally came much later than promised, it was the polar opposite of what we were told. The report said the system was totally fine. The manager, Adam Lee was very rude and couldn't tell us which was correct. Now the home owner is no longer willing to drop the purchase price and we have to pay to get another opinion. Brownie has already cost us thousands and left us more confused than when we started. NEVER USE BROWNIE for anything septic related and if Adam Lee is in charge of your account, switch companies ASAP!

Eric Vanderhoof

2 years ago

Service was okay but after paying for jetting service you shouldn't have clogged drains 24 hours later. Had to call Roto-Rooter and pay $510 to fix what they couldn't.

Josh Carmody

4 years ago

Everyone was very helpful and attentative in solving out plumbing issue. Highly recommend.

John Kerivan

a year ago

Mark did a great job. Very professional.

Q Walker

9 years ago

So far I'm rating this company at 2 stars because I dislike how my service is going thus far. However they do have the ability to improve on their rating once the work is complete. I will **** update**** this review when the work is done.I wish I would have read the reviews sooner before deciding to use their company because the reviews completed by Roger and Randall describe the exact issues I am currently having. There is no communication from their end. We were told that the office Manager Connie would be contacting us to keep us informed. However my husband has had to call during this process to stay informed. Our initial contract was signed Sept. 9th and a check for approx. 90% of the work was given as a down payment which is well above their 50% requirement. We made changes to the contract and resent it via email Sept. 16th. My husband called and was told that the office was waiting on a water report. He asked if he could assist and they said yes. Therefore to assist with this long process my husband called Deltona water and got them the needed report and had it faxed the same day.Last week, the week of Sept. 23rd we were told we got the permit.and that the drainfield work would be started today, Thursday 10/03 another week later. So my husband and I are sitting here today after making sure our day is rearranged. Patiently waiting for no one to show up or call. So he calls after 10am this morning to find out they are moving our appointment back to next week.Similar to the other reviews our appointment was pushed backed another week. Shocked, my husband questioned why? Connie the office manager begins to fuss that she didn't get the contract until the 23rd of September. That's not true! Excuse me, you had the check cashed immediately. My husband fussed a little and now our new date is still next week on Monday Oct. the 7th.To add insult to their non calls to keep a customer aware of any delays. My husband informs them that he has to go out of town for work and how he wanted to be here. Connie then asks, when will you pay your balance. Are you kidding with me? You're pulling my leg right? Are you serious? How rude? She asked again how is she going to get the payment because it needs to be paid when the job is done she states. WOW! You haven't begun the work, you pushed back our appointment, you have been paid 90%, you haven't kept us inform during this long process. Crap is backing up in the house, and you want to know when are you going to get paid a little 10% for a job you haven't begun or completed!!!! I concur with Randal thus far. I bet the only time we will receive a call from Connie is when she wants to get paid especially after a rude and insulting question about a little balance. You will get paid when the work is done! That's why you make a deposit, right? Poor communication thus far, I believe we've had at least one call from Connie and that's it.****UPDATE****Brownie's kept their new appointment for Monday Oct. 7th. The two gentlemen who installed the drain field were very knowledgeable and full of laughter. Their skills and customer service are wonderful. I have not had Connie call. In fact we called to request a final invoice and have yet to hear from the company. It is now 10/22 almost 30 days later and no invoice.

Jun Kim

4 years ago

Thomas and Christian came to our store quickly. They were very friendly and professional. They explained the problem and communicated a solution to our problem. They fixed the problem quickly and made sure the problem was resolved. I would definitely recommend this company.

leland arthur

3 years ago

No call, no show on January 30.
I took afternoon off from work.
Lack of interest or care with my phone call to complain.
Will be using different company going forward.

Alan Cowart

a year ago

Marvin was an excellent technician, very courteous and professional. He answered all my questions thoroughly. Great service!

Susan Saddler

4 years ago

The technician named Wilder that serviced our property was fantastic. He did a great job and we appreciate his wonderful work.

J Chris

5 years ago

I was very very happy with this company, they did a fantastic job! From start to finish; the phone etiquette was very polite and pleasing even from the answering service, call backs to make sure the appointment was confirmed and the tech was on their way, the tech showed up slightly earlier by 10 mins so he was on time perfectly, George my tech was also very polite and eager to get things done perfectly which was awesome in my book compared to other companies I have worked with. George searched my yard thoroughly for any posible issues bewteen the house, septic tank, and drain field quickly, and explained everything to me as he went. My septic tank had not been changed in about 8 years to my knowledge and it had a lot of sediment but he was able to wash it all out and make it look brand new again. George also showed me that the lid had been put on incorrectly prior and was a possible cause of some of my problems with the system in the first place, he then sealed the lid properly so repeat issues should not occur again... I never knew it was sealed wrong when I bought the house. With it being harder and harder to find great contractors who take pride in their work these days, I have to say my experience with Brownies was refreshing eventhough it was vacuuming up (you know what). I would highly recommend this company, 100% worth every penny and competitively priced as well! Thank you!

Michael Boyle

4 years ago

Highly impressed. The man showed up early ready to work on Christmas Eve. Great attitude! Real go getter and great customer service! While performing his work he was entertaining us with a great conversation and even able to have us laughing through the process. Very knowledgeable. He explained the process before he began. Explained exactly what was going on and why. Great combination of technical expert and customer service.

Tim Warren

5 years ago

Needed immediate service on leaking water heater. You know Murphy's Law!!!! Had phone call from Nick before lunch, needing a new water heater installed and it all happened early that afternoon and everything was back in shape and working before Thanksgiving!!!Thanks Nick and all those at Brownie's that support you. Professional job well done.

Joy Butler

3 years ago

Marvin was above professional! He explained everything that was needed to create a drain fill on my house and I am overall grateful that this company has great employees!! This experience was stressful but Brownies came to my rescue! I would highly recommend them!

Jaime Rodriguez

3 years ago

So perfect scenario the main water line to the house gives and floods my yard about 8:25 PM Saturday Night .I contact the management company and they send Brownies Septic And Plumbing . Thomas showed up very professional and a great attitude. He fixed the problem quickly and did an outstanding job. A great experience.Thanks Brownie's

Jen Ortiz

4 years ago

Main water line pipe started leaking on Thanksgiving. Brownies sent Nick out first thing Friday morning. He was extremely professional and replaced the pipe in less than an hour. This company is fantastic to work with and reasonably priced. Definitely recommend!

Jan Stradley

2 years ago

Pumped out septic tank. We have used Brownies every couple of years to come out and pump out our septic tank. We have always received excellent service.

Ashleigh Johnson

2 years ago

Great customer service! Marvin was professional and provided us with all the information we needed. He explained each step of the process and educated us on routine monthly care. They got the job done quick and efficiently. Overall good experience.

Rick Mizell

3 years ago

The young man who did the work was not aware of the installed dosing tank and did not have the tool to open the lid so it was not pumped out.

Kate Cross-Work

6 months ago

Someone driving one of their trucks cut right in front of me into the left lane, almost hitting another car and continued to hold up traffic driving on the I-4.

Barbara Peterson

5 years ago

My shower was leaking which made my water go up. I called Brownie's and Billy was there in a hurry to fix my problem. This is the second time I used Brownie's and I am please. If you have an plumbing issue call Brownie's.

Terry Chissoe

a year ago

They did everything I required.I was impressed with their thoroughness.I've been in construction for 50 yrs. And I know they did good work.I will both recommend them and I will use them exclusively.Great Job!

Melissa Filtness

2 years ago

Brownies is always on time and very professional. Will continue to use for septic and plumbing needs.

Ottoniel Ayala

3 years ago

Have been using Brownies for my last 3 septic pump outs and they have always been excellent. I recently had some questions about my septic system so I stopped into the office and Linda at the front desk was extremely helpful! She took the time to answer all my questions, explain to me in clear terms what I was experiencing and what to look for and options I have for all the possible scenarios. Her attention and patience is why I say the Brownies is a step above the rest!

Jim Reynolds

9 years ago

I've got rental property in south west Orlando and Brownies is the only company I would call for septic services. And who doesn't just love the name Brownies.

Jon Malone

4 years ago

Very courteous service personnel. The only issue is that they used the garden hose to clean their septic pump hose. While they used gloves, they did not rinse off the hose that was splattered with liquid debris.

Nancy White

2 years ago

Eric did an inspection of septic tank and drain field. He did a fantastic job. And kept me informed with what he was doing.

rick miles

5 years ago

I schedule Brownies to do my preventative maintenance every 5 years to pump my septic tank. They always know who I am when I call and always courteous. They show up on time as scheduled and the field person always have the right attitude. They are very informative and suggest maintenance too. l have had 23+ years of trouble free septic and I suggest anybody to use them.

Diane Kashlak

3 years ago

Brownie's has maintained my septic system as long as I've owned my home. They are the top of the heap as far as we're concerned. We love Brownie's!

L V

a year ago

Very professional, quick and affordable! I have used them several times.

Barbara Peterson

5 years ago

Tracy provided excellent customer service. She was professional, clear and explain all the services. I felt really comfortable with Brownie’s after speaking with Tracy.I would use Brownie for all my plumbing needs.

tammy Stafford

4 years ago

Kacey came out quickly and promptly ... very good and most definitely knew what he was doing

Emily Wirth

3 years ago

I am so impressed with the service of Brownies. I had an emergency situation and when all other companies in my area couldn't help me until Monday morning l Brownies came to our rescue on the weekend. Thank you to Marcus for the prompt and friendly service and Angela for being so nice, knowledgeable and helpful! This was a 5 star experience and I'm happy to recommend this great company!

Barbara Blake

a year ago

Everyone was very professional. Sean followed through after the estimate. Walking us through the process. And the install by Winston and Jared was completed efficiently and professionally with advice on the best configuration for our property. We were very happy with the service.

Kevin Sproul

2 years ago

So far so good. Very helpful office staff. Tammy and Jennifer have made this easier for me. It's been a headache getting this vacant lot ready for a mobile home. I'll try to remember to update this review as the job progresses.

William Hoffman

2 years ago

Excellent service, very knowledgeable and was able to walk me through the inspection. I would highly recommend.

Tracy Roberts

4 years ago

George was awesome! He was extremely courteous and professional while completing his job in a timely mannerWe've also had the opportunity to have Damion & Danzel come to replace our septic tank and dig out a new drain field. They were lovely gentlemen that got the job done in a timely manner (with a couple rain delays) while answering my questions with a smile on their faces.

Brian Yearty

2 years ago

We called Brownies septic and plumbing on a Sunday for a Emergency Call for totally backed up plumbing. I made the call for my Aunt and Mother In Law who live together in a one toilet house. The response we got was very unprofessional. Don't say you have 24 hour service when you can't back that up, will not recommend them.

Bill White

3 years ago

Had some confusion on what equipment was required for the job. Currently working to correct. Good customer service and follow up. Will update when completed.

Shelly Wheeler

3 years ago

Kacey and Carl were incredible. Punctual, courteous, professional, knowledgeable and kind! They came in, accessed the situation and quickly came in and solved the problem. They explained the process, took care of the issue, ensured the problem was solved, cleaned up and reassured us that they were here for us should anything else arise.We appreciate everything they did to ensure we were up and running again! Thank-you!

Chris Conroy

4 years ago

Very pleased with the service. George was extremely professional, fast, and efficient, but then took some time to explain the system and how to care for it which was very helpful. I highly recommend George with Brownie’s for all your plumbing needs.

Fred Winters

4 years ago

Your representative Jenn was very prompt & informative during her visit. She is very knowledgeable and was most helpful getting me prepared for the work Brownies is scheduling at my home to update and restore my septic system. Thank you & have a blessed day 😎 Fred W.

Stefanie Nicholson

4 years ago

I am a Regional Director for an association management company. We are nationwide. I contacted the Brownies located on N OBT in November regarding an association they have a maintenance service contract with. Their septic system was backing up and flooding their retention area. While I was on the phone with Brownies, I noted that I had not received a service invoice in quite some time. I asked the team member to confirm that the pump was indeed being serviced. I also gave the individual my personal contact information. I know that that information was entered somewhere because service technicians contacted me on my cell phone while at the property evaluating the pump. After that, I never heard anything further from Brownies. On 3/18/19 we received nine invoices totaling over $5,000.00 backdated as far as 8/1/2018. We processed these invoices for payment, but the BOD was slow to pay understandably because there was nothing included to show that any work had been completed. On 4/3/19 I received a note that Brownies was attempting to get in contact with me and would not service my property any further until the past due invoices were paid. I called and spoke with Lisa, who was extremely professional; however her service manager would not allow the property to be serviced until the invoices just received on 3/18/19 were paid in full. Again, I am a Regional Director, and I find it extremely unprofessional when a service manager punishes a normally good paying client (there were invoices that were received and paid timely going forward) for bottom line is what is there mistake. Anyone in leadership should take responsibility for their team's failure to follow through. This is no exception. I'm extremely disappointed in the quality of service received from the service manager. This is one example where a team is stronger than their leader. Thank you Lisa for your professionalism, even when being told to do something you know was not right to do to a customer.

Sally McArthur

2 years ago

They pumped out my septic tank on this visit. They scheduled me right away. Elton did a great job, and was professional and courteous. I have used this company in the past, and will continue to use them.

aisha Harris

3 years ago

Excellent job Marvin!!!! He was very professional and knowledgeable. This man really knows his stuff, would definitely do business with him again. Thank you for your service

Paul Vincennie

3 years ago

I have been using Brownies for approximately 20 years. The inside staff & technicians are extremely professional and helpful with all of my septic cleaning needs.

Jeff O'Connor

2 years ago

Excellent job identifying problem drained septic tank. Made suggestions on maintenance and showing how to maintain system. Many thanks to the Brownie Team!

Cyra Murray

5 years ago

We had a big problem today and the guys at the Orlando Brownie's saved the day!! Quick response and quick repair.

Taylor McNew

2 years ago

I had a slow draining toilet in one bathroom and a slow draining shower in the other.Thomas was polite, thorough, and very informative throughout the entire process. I appreciated his patience in answering my questions and his determination of getting to the real root of the problem. He could have easily said the issue was a faulty toilet, but he took the extra steps to determine the real issue (very sneaky clogged main line that wasn’t exhibiting the normal symptoms) and was able to fix it!Unfortunately the shower is a bigger issue, but he ruled out as much as he could and was able to give me a pretty solid idea of what the issue is, and let me know what the next steps would be to getting it fixed.Pricing felt reasonable and I never felt like he suggested the priciest solution just to get more money.Great quality, I’ll definitely be using their services in the future!

William Reyes

2 years ago

Our septic tank was pumped today we had this same guy come in the past and always great service thank you Browny great job always.

z

2 years ago

Carl was my tech. He was outstanding on time and professional. He was quick fixing everything needed and truly listened to my problem. I highly recommend this company and carl

Ida Preston

a year ago

The side clearing sewer line broke and the technician perfectly repaired it, professionally and efficiently.

Brian Johnson

4 years ago

We've been using Brownie's for 20 years.
Always happy with their service

V10 lifestyle

5 years ago

WORST CUSTOMER SERVICE EVER. Had appointment today between 8-12, then they cancelled it on me because of some excuse they had. Said they could do Wed between 8-12. Like I do not have a job and can sit around for 8 hours a week waiting on someone. I WOULD NEVER use them again. Lady on the phone was short and rude.

Derrick Propper

a year ago

Eric always goes above and beyond providong for us.
A true Blwssing to our Family.

Eric McCarty

2 years ago

We have used Brownies twice now to service our septic system, The workers did a fabulous job and were very helpful!!! I would highly recommend due to our great experience dealing with Brownies. Thank you

Christopher Le

4 years ago

Scheduled an appointment to clean grease traps, was given a date and time, and they never showed. Never attempted to reschedule or even call back to explain why. The next week I called THEM asking what happened, and they said they couldn't show up due to an emergency, and wouldn't be able to show up until the next week - with barely an apology. Maybe I'd cut them some slack except this wasn't the first time they have done this. After a decade plus as a loyal customer and putting up with this, it's probably my last call.

Daniel Truffa

4 months ago

Great technician. Offered excellent advice

Gary Baugh

2 years ago

Marvin was on time and a professional at his job.
Would use Brownie again in the future .

Don Marsh

4 years ago

Great service with a smile every time. They have taken care of any issues and questions, as well as regular service since I've owned my house.

D Trent

3 years ago

Angela was excellent and professional. She went above and beyond my expectations.

Gordon Land

2 years ago

Great service as usual. Been using Brownies for years

Gill Sanchez

3 years ago

Angela was great! She called to let me know that she would be early to pump out my septic. When she arrived she asked some questions and got right to work. Brownie's provides a fair price for excellent service.

Katherine Wood

4 years ago

Used Brownies for plumbing issues and by far best service I have ever had with any plumbing services. Very quick and reliable service with a great job done! Keith worked with me and was the best, total legend if you ask me, great customer service and he knew what he was doing. Would recommend brownies to anyone needing plumbing done!

Linda Fannon

a year ago

the repairman Matt was courteous, professional and efficient. i would call them again and ask for Matt again. it was same day service . worth the money !

Tom McNamara

a year ago

Service was on time and met my full expectations. Erik was responsive and communicated all issues. Office staff was easy to work with.

Patric McDaniel

2 years ago

The associate Alix was very knowledgeable, respectful, and professional. He found my problem and advised me how to handle it. I would have him again if I had another problem.

Robert Miles

4 years ago

George was very professional. Got right on the job. Explained everything. Will be requesting George again when septic needs to be done again. Thank you for the great experience!!

Ray Carrasquillo

5 years ago

So since the time I moved into my new home I've had issues. Every time brownie came out they were following directions and they were pumping the septic tank. Well after the 4th time they sent Torrance. He was in-and-out he figured out the problem in 10 minutes we fixed it until a better solution can be arranged by management.

Pam Bond

4 years ago

Had our septic tank cleaned today. Our service man was fantastic, he went above and beyond in customer service. He is differently an asset to Brownie's Septic and Plumbing. I would recommend this company to my family and friends.....Thank you, again. Pam Bond

Debbie Violett

4 years ago

On Thursday last week, we had a plumber come out to fix a leaky toilet, a slow-draining shower, and another toilet that rocked and did not flush properly. The plumber was here for many hours, mostly working on the rocking toilet. He fixed the rocking toilet and installed a new flushing mechanism, caulked the leaky toilet without fixing anything, and refused to try to clear the shower drain because he said the pipe was melted and I needed a whole new shower installed. When he left, the toilet still leaked, the 2nd toilet flushing mechanism didn't work properly, and I still had a slow-draining shower. He also left a mess. He had inexplicably spread caulking all over the bathroom floor and he did not cap the bolts, which he also had not cut down, on the one toilet. I called the next morning (Friday) but never heard back from a manager.Yes - this all sounds terrible, and you're probably wondering why I gave 5 stars. Well, this morning, Sunday morning, I noticed that the first toilet was leaking even more, so I called again and got the answering service. I received a call immediately from Brandon, who promised to get the entire situation resolved. He sent out Mark Wilson who showed up with a great attitude and determination to make everything right. Mark worked very hard and unbelievably got everything done in a relatively short period of time. When he left, the bathrooms were cleaner than when he started! And even more important, everything was in proper working order. Mark was thorough and conscientious and professional in every way. My husband and I really appreciate Brandon's responsiveness and Mark's hard work. We have a busy week ahead, and it helps so much that we don't have to worry about any plumbing issues. Side note to Brownie's management: Mark's work really saved your reputation in our eyes. If you give bonuses to your employees, he deserves a BIG one!!!

SBomb

2 years ago

The guys were awesome!! Brandon & Brian made it happen on short notice. Nelson found the problem quick and fixed it.. Brandon &Brian need a raise!!!😜😜😜😜

Melissa Cole

3 years ago

Angela was very informative and an excellent technician. I would definitely use their service again.

Robert Frazier

2 years ago

Marvin did a great job for my mother she was very pleased with his work ethic.

Jodi Kidneigh

a year ago

Excellent customer service and a very helpful technician. My septic tank was far past due for maintenance and the Brownies technician got it cleaned out efficiently and I now understand why maintenance every few years is so important. Highly recommend.

Nok Crissey

3 years ago

The person who came to our rental house was not professional at all. He had no right to bother our tenants with phone calls and asking many personal questions that doesn’t relate to the job. I have no idea why he would not make a call to us directly. He kept asking our tenants to call the landlord for him. It is not possible that he doesn’t have a phone with him at the job side. Even after we reported his behavior to the main office, they didn’t show any concerns either. It’s too bad That the company let one person ruins their reputations like this. This kind of unprofessional work certainly made us change the company immediately.

D. Hood

2 years ago

Service tech Eric was outstanding. Very professional and helpful.

Eddie Trujillo

3 years ago

Came out fast, tech was super friendly and informative. Didn't destroy the lawn, rolled it up, pumped the septic, and rolled it back. Clean and great experience overall. Recommended 100%!

Mz Hyde

2 years ago

Marvin was an amazing tech! Very thorough and didn’t leave until the problem was resolved! I’d leave more stars if I could for him!!! He deserves a raise!

Mark Irons

4 years ago

George was the tech that came out and was fantastic! Knowledgeable, friendly and efficient. Will request him next time!

Joy Uddin

3 years ago

We have used Brownies for many years. Angela came out today for a pump out. She was on time and did an excellent job. She was also very knowledgeable and helpful in answering our questions. I would definitely request her for future service calls. It's employees like her that keep me a Brownie's customer.

ben mosteller

a year ago

Very unprofessional, called 4 times and promised to be called back to make an appointment. They never returned my calls. Do Not use this company. Highly Not recommended.

Merad Quiles

3 years ago

I had an emergency and they where able to help the same day and the gentleman was very informative and very helpful.

Nancy Wright

8 years ago

My husband has been calling Brownies the past 20 years whenever our rental properties need their scheduled pump outs. We wouldn't think of trusting any other company to scoop the poop LOL. In all seriousness, the service is great and we highly recommend Brownies.

ABDUL IBSSA

a year ago

I have never came across a business that hangs up phone on a customer .very rude and bad service . It reflects how un happy your employee is .

Aisha Rozier

a year ago

A GUY BY THE NAME JUSTIN CALLED ME OFF HIS PERSONAL NUMBER AND TEXTED ME A 17 teen year old and very inappropriate and very unprofessional language was made. There was no reason to call me because I am a minor, how he got my number I have no idea but he should not be working with a company like this. Then he tried to call me again and didn’t say anything and said “that’s what I thought”. Once again I am a minor!!!

Laura Sellars

a year ago

Marvin was our technician and was on time, extremely professional and you couldn't even tell he was in our front yard. The last time we had it done they tore up our yard and broke our irrigation. Marvin was great. I will definitely ask for him and use Brownie's again.

Linda Gass

5 years ago

We were very happy with the service we received from Brownie's. It did not take long to get an appointment and our professional was very knowledgeable. We were 100% satisfied.

Katie Bloedorn

3 years ago

Rene was so awesome, and friendly. It’s rare to see people smiling when they are working nowadays! I also wasn’t expecting it to be so quick and easy- fair pricing, awesome name- look no further!

John Conboy

2 years ago

Rene was extremely helpful! Did a great job. Very knowledgeable.

Linda Wilson

2 years ago

Have had service from Brownie's a few times so when I needed my whole house repiped I knew who I would call. They did all in one day. It looks very nice. They cleaned up very well for me. GOOD JOB!

Phillip Munyon

3 years ago

Brownie’s did an excellent job, on a Sunday, installing our water heater. I highly recommended them.

Rebecca Mates

a year ago

We use Brownie’s every 3 years for septic tank maintenance. They are timely and professional. Our lawn looks practically untouched after the septic being pumped.

John Wood

4 years ago

Brownie’s did the job as proposed. Never a fun time when you have to replace your drain field after only 6 years, but that’s what needed to be done. Made even more of a shock to your wallet when you also have to replace the septic tank AND add a lift station. Brownie’s & their electrical contractor did a good job. Can’t say the same for the County & their process. Let’s hope we don’t have to talk with Brownie’s for a long time!

Dawn Hunt

2 years ago

Jason was great and did exactly what he promised. I will definitely use brownies again.

Frederico Maretti

2 years ago

Elton Truss was great. Very professional and knowledgeable.

Alexander Lane

11 months ago

My wife and I just recently became new homeowners, and the previous owner was only able to give so much information that was within our agreements. It would have been helpful to have a septic tank inspection during our original home inspection, but we were concerned about the homeowner backing out on selling the home - as 2022 is a crazy time for buying a home.Never having any experience with a septic tank, Nathaniel gave me a much better understanding of what areas are important to my home. His professionalism and attention to detail gave a great education in knowing our system better, and what we need to pay further attention to down the road.We are completely grateful for Brownie's Septic & Plumbing Services; from a quick follow-up call after we requested, to getting a detailed pumping service with a dedicated specialist, we are extremely happy and will continue to contact them for future services. Thank you, Nathaniel & Brownies Team!

Kristin Spivey

3 years ago

Marvin came out for the job and was really professional about everything! He was quick, efficient and knowledgeable as I had a few questions. He was incredibly down to earth and pleasant to speak with. Thank you, Marvin!

Terri Andrews

4 years ago

Your technician Geoge was the best, knowledgeable, courteous and so friendly. I would definitely use Brownies again as long as there are people like George, you have all my business for the services you provide. We have already scheduled for a riser to be added to the tank as recommended by George. Thank you for employing such a kind person and sending him our way.

Argentina Gray

4 years ago

Our tech was very fast and courteous. He pumped the tank and unclogged the drain pipe. Super service. Our tech was George.

marvin davis

2 years ago

Angela came too a friend of mine house to pump septic and I was amazed at how professional she was.she did a better job then some men.when I need help for my septic serviced I'll call brownies and ask for Angela she did great.👍

Steve Beres

3 years ago

I needed to get a full septic tank and drain field replaced and Brownies performed the installation for me. Living in Florida, the job was delayed by first, the Orange County Permit Department, and then by our latest hurricane. However, the folks at Brownies took the time to keep me updated on the progress. In fact, due to the hurricane delay, they came and pumped out my tank an extra time at no charge due to the delay. Once the new system was installed, I was not satisfied with the way the Cover-up was completed, they had left mounds of dirt in my front yard, and it appeared that no one had taken the time to try to level it out. I contacted Tammy at Brownies and she sent someone out to take care of my issue. With that done, I am completely satisfied and would highly recommend their services. Thanks Tammy for all your assistance and professionalism.

Ashlie Kraft

4 years ago

KC was awesome! Got the job done quickly and was personable and trustworthy! 10/10 would recommend!

Stephanie Dickinson

2 years ago

Brownies has been great! We've been using them for years.

Althea Scurvin

2 years ago

Brownie's Septic And Plumbing, LLC is outstanding! The level of service and quality of work performed is consistent and at the highest level. Marvin was awesome! Thank you!

Morgan Thornton

a year ago

Great, competitive prices. William was a great help and very informative. He truly went above and beyond for our home. He single handed my created a customer for life.

Chip Cantley

2 years ago

Jean, the employee, was very courteous and professional. The service was provided as expected, on time and with a smile.

Karen Weber

a year ago

Called Brownies in the morning and they were out two hours later.They emptied my septic system and gave me advice on how to keep it working properly for the long haul!!The tech was awesome! Very professional and personable!Thank you!

Matthew Sutton

3 years ago

Fantastic service and honorable rates always. Will diagnose possible issues and advise prior to additional services. Highly recommend and have used services for many years.

Ken Punter

4 years ago

Jean did a fine job and completed everything in a timely manner...... No nonsense guy who knew his responsibilities and carried them out well.....

Rhett

4 years ago

Though I wasn't really sure where my septic tank was, George went straight to the location, projec the ground for a minute and had the lid off within about 10 minutes of arrival. He found a main line clog, cleared it in no time, and advised a fix so that it will be less likely to happen again. There was no attempt to sell any services I didn't need. This was one of the best service calls I've experienced in many years!

Giraldo Alfonso

5 years ago

They never showed up. They gave me a time when they wanted to show up and they never came. When I called the office to inquire as to where the driver was, I was blown off. I left two more messages before I gave up. They receptionist said that the driver had called me but couldn’t reach me. This was a total farce!! I never received a phone call from the driver.Brownies really let me down. I do not recommend them.

John Hilton

4 years ago

I was very impressed with the professionalism, knowledge and work ethic of the crew that replaced my septic tank and drain field. The machine operator, Winston, was especially impressive the way that he handled the bucket with so much precision. I believe that he could peel an onion and place it on your hamburger without damaging the bun. Thank you Brownie's for having such wonderful employees.

Jasmine Jimenez

4 years ago

I am a community association manager and I have used Brownie's for several properties within my portfolio over the years. And most of my experiences have been good. Until the last 6-8 months. We use Brownie's for our monthly lift station maintenance. So imagine my surprise when I'm told they have to clean grease and build up from the pumps. This is to be expected, however, it is not expected to trigger an alarm before they identify a problem. Then after getting the repair approved by the board it triggers another alarm and I'm told the same thing. So what did we pay for? They came out and then said we need to replace the pumps. I want to know why we have preventative maintenance. I could just wait for an alarm to trigger and call someone out. in November 2018, we received a notice from OCU that our backflow was leaking. I called Brownie' to come out and review the backflow and provide a proposal for repair. It takes them about 3-4 weeks before someone comes out. When they come out they let me know we need to replace the packing kit. No problem. I asked them to send me a proposal, they send the proposal, I forward it to my board for approval, and I send it back signed and approved to brownies. During the waiting to be scheduled, I have a painting project that begins, asphalt repair being done, and lots of other properties on my plate, so it took me about three weeks to realize they had not scheduled us. I called them and emailed. I let them know we got another notice from OCU please send someone. My painting project is now in full swing and I have picked up another property so I am extremely distracted at this point and I forget about this backflow again for about 6 weeks. I send an angry email asking if this work has been done. I have not received a bill or any notice. I'm told by the office manager/billing manager that the technician that performed the original inspection quit without notice and filled to advise them the work hasn't been done. That sounds like a weak excuse indeed. I did not give the technician my signed proposal, I emailed it directly to the person that sent it at Brownie's. But I let it pass as I still need the backflow repair. I was then contacted by Luis. Be is the only reason I'm giving them 3 stars or they'd get only 1. Luis came to my office, he gave me face, apologized profusely on behalf of Brownie's and promised to take care of me. He then went and inspected the backflow and after replacing the packing kit he found that the leak persisted and that the bolts were worn and essentially the entire backflow needed to be replaced. I told him get me a proposal I'll get it signed by the board. Within a couple of days I had the proposal, a couple of days after that the board of directors signed it and I sent it back waiting to be scheduled. I waited 4 weeks before reaching back out to Brownies after getting another letter from OCU. They did not respond. Luis called me and followed up. I told him I already sent the signed proposal. He arranged it very quickly after that. He even dealt with a complication that arose with OCU to save me further frustration. I don't know why they have working in the office over there, but it is unacceptable. This was a nearly $13,000 replacement. Had I not been so distracted I would have gotten another company to perform this work. The only saving grace was Luis.

Frances Walker

2 years ago

I called to have my septic tank emptied and from beginning to end my service was seamless. Day of service I received a call from Marvin notifying me of his ETA. Marvin then provided me with information with septic do's and don't. He was very professional and completed the service in a timely manner.

Steve Maziar

3 years ago

I told the worker they sent what I felt the problem was, he said he had to use a snake to confirm it I said whatever you want. After he uses the snake he says yes that is the problem(broken sewer line) then charges me for using the snake. I said I needed a camera to tell where the break was he said $375 for the camera was supposed to send the guy Friday. Friday comes and they are a no show. I called and asked where they were they said they had nothing booked. I cancelled called someone else who ran a snake from three different places also ran the camera from three different places and charged the quoted price of $250. TKO got my business. These guys just want to grab all the cash they can never mind about the customer. There guy was in such a rush to leave he didn’t even close the clean out.

Oscar De Ross

4 years ago

Thomas is one of the best plumbers around. He is very knowledgable and makes sure us as costumers understand the situation. Highly recommended thomas and brownies plumbing.

Brenda Monger

2 years ago

We hired Brownies to pump our septic tank. A young gentleman named Gene had to work hard to find our elusive tank cover (vines had taken over that section of our yard). He explained why we may need a new drain field, and a representative is coming tomorrow for estimate.As he was ready to leave, I directed Gene to come inside to wash his hands and he was grateful but when he reached our carpet, he didn’t want to come in with his boots on! He is such a young man, we were very impressed with his consideration! We compromised with hand sanitizer and wipes. Thank you Gene!Ralph and Brenda Monger

Ben Foster

a year ago

Witnessed truck number 31_09 almost cause two separate accidents on colonial/I4 while driving like an absolute maniac. 7:15 pm.

Sandra Manak

4 years ago

Excellent service. Very reasonable prices. Wouldn't go with anyone else.

Jed Broitman

a year ago

Routine maintenance on septic tank; technician was on time, professional, informative, and knowledgeable. Would use again, no hesitation.

Guy Schexnayder

3 years ago

Tony was very knowledgeable. One thing my appointment was at 9am but showed up after 11am

solrac rodarb

3 years ago

The Staff is RUDE, ESPECIALLY a CRYSTAL call that is unprofessional since they sell you something on the phone that they cannot meet and then they charge you for NOT doing it, then I spoke with Mary who was an undesirable and arrogant and unprofessional and in the end the company told me I steal the money because they DIDN'T do anything, I don't recommend this company because Stolen my money because not give me what they offer when i Call. Trus me Look for other options in the area that is more friendley , Brownue THEY ARE SCAMMERS They charged me 180 dollars just to go to the property and do nothing.

Ramona DeSalvo

2 years ago

I’m in ct and they very responsive to my needs down in Florida. I highly recommend

Alessandra S

5 years ago

First rate service! Technicians were fast and courteous! Brownie's is by far the best company I've used for my septic service. Highly recommend!

Milton Santiago

3 years ago

Called Brownie's Septic & Plumbing on 4/3/20 in the morning to clean out my septic tank and assess the reason why the water backs up into the house. Explained to the lady who took my appointment that two years ago, I had a plumber who told me the reason for the backup is a bad septic baffle inlet. So she said we will come out today and CLEAN the SEPTIC TANK and ASSESS why the water is backing up. I said OK. Two techs arrived and immediately I recognized they didn't even want to be here. Told the tech guy where he can find the cover manhole for the septic. He ignored me and started digging here, there, and everywhere. In my mind, I think this must be a joke right. No. He finally found the cover manhole. I walk inside the house to do something, in less then 5 minutes, the cover manhole was put back and they were ready to charge me $330. I told both techs, why did you close the cover manhole without me verifying if it is completely empty. I had them remove the cover manhole and not surprisingly they left the septic tank half full. Here is the good part, the other tech(SHE) responded to me by saying that it is normal to leave the sludge and some waste in the septic tank. Who in the world is She kidding! I told them to get the hell out of here. They decided to pour back the waste they took out. I called their Manager who thought by charging me $295 instead of $330 was going to calm the situation. This is the situation. I decide to let them clean out the septic tank completely and have this company NEVER come back again. They left without putting back the dirt to level ground. In other words, they barely covered the top of the manhole cover. I called a past plumber who knows a lot about septic tank and she told me those techs were trying rip you off. And the manager is a disgrace. P.S. To the Owner; you, the manager, and your team are a disgrace. A lying and unprofessional team IS a reflection of the owner and the manager. My rating for this company is if there were negative stars that won't do justice. I read some of the Owner's responses. Here is a good one. He says that it cost extra to remove heavy solid waste at the bottom of the septic tank. LIE. I had two companies, in the past, completely drain all solid waste heavy or not. If the solid waste is heavy, they would simply at water to dilute it and with a pole stir it until job complete. Do NOT let a company tell you otherwise. And both companies charge me $285.

Brittany B

4 years ago

George was very friendly and informative. He provided quick service and clear communication. He took care of all my needs in a timely manner. Would defiantly recommend!

DKK 1125

6 years ago

Brownie's Septic and Plumbing are AMAZING! I had my septic tank back up and I was left with a HUGE mess. They came out to my house the SAME day. They were very professional and knowledgeable.They saved the day! I will recommend them to all my friends, family and neighbors. I can't thank them enough.

Madeline Hawley

4 years ago

This is my second time using brownies. First visit the gentleman pumped out my septic, cleaned the filter, and asked me to flush the toilet‘s to make sure everything was running smoothly. Today’s visit the gentleman came in and pumped out the septic however did not ask me to run the toilet to make sure everything is flushing correctly, did not rinse out the filter. My rating is half-and-half based on both different experiences.

Chadd Ryan

3 years ago

Marvin was awesome and some how made pumping a septic tank not all that bad. Gave some good pointers as well, very pleased all together

Lori Johnson

2 years ago

Showed up early & pumped the tanks. Called prior to arriving as well. Good work & professional technician

Marceia Egler

4 years ago

My technician was extremely polite and professional. He was very tidy accessing the tank and putting everything back.

Ned Julian

4 years ago

Billy was prompt, professional, and knowledgeable. Very much appreciate that he came out in the cold but said it was no big deal. Great person.

brandybrody

2 years ago

Exceptionally knowledgeable and helpful service. They came to inspect my septic tank and provided honest feedback and recommendations to keep my system working it’s best. The service professional answered all of my questions with patience and kindness.

Rachel Lambdin

5 years ago

Thank you Maria Rawls for your help in scheduling the septic inspection for the house in buying. Very fast and friendly.

Tim Wilkins

a year ago

Jason and Tyrell were fast to respond but took their time to do the most thorough job necessary. I would gladly use Brownie's again!

Blue Zen

2 years ago

I couldn’t be more pleased with the service of the company. Marvin saved my Christmas! He did an outstanding job. Very well trained and definitely knows what he is doing. If I have any more issues I will ask for him and continue to use this company for all the services I need. Thank you so very much!!!

Sandy Abbott

a year ago

My husband passed away in Jan of this year I knew nothing about what I needed to do as far as our septic tank system Browning was very kind this morning in telling me what I needed to do and when Thank you very much for your help and kindness

Jamie Terrell

4 years ago

I had a drain field problem when I bought the home in Feb 2018 by April I was having to pump my septic tank every 3 weeks Brownies was there as soon as I needed them until the drain field was scheduled and replaced. Their service was timely, and professional. I recommend Brownies to anyone.

David W

a year ago

Great quote, and excellent work on my collapsed septic lid. I was waiting for a bill. No call, text, or mailed invoice. 3 days later I get a Notice to owner and a $120 fee in collections. Terrible billing practices. Too bad, otherwise they would be 5 stars and will be again if they do the write thing and remove the fee's for their own lack of communication.UPDATE: It took a while, but the billing manager did eventually review communications with my and concluded someone on their team didn't follow process and remove the fees. I'm giving 3 stars because I had to waste an hour dealing with the followups and gathering documentation to make sure this was taken care of, but they did ultimately correct the billing issue and called me personally. The work was excellent

Geary Keith

3 years ago

The rep was very knowledgeable and forthcoming with good information. She is a great representative of your company’s standards with her pink shovel.

Austin Aiken

a year ago

Rene was excellent. He was knowledgeable, professional and efficient. He went above and beyond by explaining things thoroughly. It was much appreciated.

Sita Price

3 years ago

The service, once they finally arrived was good. They were supposed to come between 8 and 12. They called at 7am while I was getting ready for the day and because I didn’t answer they went to another location despite the fact that I called back at 8. I called at 1130 again and the guy couldn’t give me a time. I called their offices at 1:30 and was told he had finished his other job and they would have him call me. He didn’t call until 2:15 and didn’t arrive until 3:20 which caused me to not only have to take the morning off from work but also the afternoon. They should have given me a discount for the major inconvenience. I would think long and hard about using them again. Very disappointed in the wait time.

David Wilson

a year ago

Gene was great! Thorough in his inspection, polite and very knowledgeable.

Bonnie Bright

a year ago

They came within the hour and did the repair quickly and efficiently.

Vincent Paige

a year ago

Excellent job, quick response! Excellent customer service!

Stella Coker

2 years ago

Angela and Marvin were great! They got the issues resolved quickly and took the time to explain what they were doing and why. I was extremely happy with the service we received.They pumped out our septic tank, cleaned the filter, and removed the clog in the line while teaching me what I can do to prevent future issues.

kenneth young

2 years ago

Marvin, was very knowledgeable and polite. Would I use Brownies again? Yes.
Would I recommend Brownies to my friends and neighbors? YES. Thanks Marvin

Gina Davis

a year ago

The technician worked hard to find our problem, he was supposed to come back the next day to set a toilet,but never returned.

Steve Cowles

5 years ago

We had our tank pumped and filter cleaned today by Brownie's. We've used them several times since we built the house. Jorge was our tech on this service and he did a fantastic job, everything in the area looked like it did before he showed up, he explained everything in detail to me. We'll keep using Brownie's because of this level of service and staff like Jorge. Great job!

Main

2 years ago

The technician was very friendly and very thorough. He let us know each step of his process and allowed us to see any part he did so we could be as familiar as possible with the steps. We would definitely use this service again.

Alan Smith

5 years ago

NOT recommended. (Is there anything lower than 1 star!?) Horrible customer service. Called twice, once the day before, to confirm service (pump out grease trap and then jet the lines). Pump crew never showed, making the jet crew unable to finish their job.No call from Brownie’s.Waited the next day for the pump crew and a call from their office.No call from Brownie’s.I called and talked to the sales person who apologized and recommended I talk to the office. Called the office and was told they would take care of it and reschedule. Waited a couple of days and NOTHING.Next call I made was a week later. Wasn’t even told some corporate-type excuse or apologized to. Said it would be rescheduled...didn’t show. Couple days and I get a call that they are on the way, 20 minutes. 2 minutes later I get a call about an emergency at a “drop everything” type contract so Brownie’s wouldn’t be coming.Told the person I wasn’t impressed with the company and that it was already past a week and there wasn’t even any communication. Apologized to me and guaranteed they would be here next day. I asked to cancel the job request. Received a call a few minutes later that Brownie’s would give a discount of $85.I rearranged my work schedule for a week and a $85 discount seemed a bit like the proverbial slap in the face. ‘Please cancel the job request.’(Come to find out - one of my coworkers had the same experience. Brownie’s set up an appointment, never showed. Finally got a reschedule and they came out. Brownie’s never sent the estimate they originally came out for)

R Alves

a year ago

I was very impressed by the technician (Eugene I think) his expertise & fast.

Katie Gardner

3 years ago

Emergency pump out nothing draining, just moved into new house septic tank full they responded quickly and found the tank and cap and drained it in record time . The service person (sorry I did not get his name) was courteous and knowledgeable and kept me informed and the cost was reasonable. Problem solved thank you for the quick response time

Christine Ritchie

5 years ago

Jose did an awesome job pumping the grease trap at my restaurant!!! Brownie’s gives excellent customer care.

John Farrar

a year ago

Brownie's allowed me to quickly schedule a septic system pump out and inspection for an existing home purchase requirement. Their fast response and fast service was much appreciated. Thank you, Maria!

illmatic Fury

3 years ago

Jean was the employee they sent. He was very respectful and well mannered. He give me tips on the septic tank and arrived on time. Very friendly. Thank you Jean and Brownie’s Spetic

Juan Efren

a year ago

Just Amazing, thank you so much for your services.

Brian Hurst

4 years ago

Brownies arrived and repaired my shower, Thomas did a great job. I highly recommend them

John Tegg

4 years ago

George came out and serviced my septic tank today. He was in touch about when he would be there, arrived promptly, and did a few extras during the service. He gave sound advise and was knowledgeable on the prices of services he recommended and the services needed. George was very personable and is certainly a great asset to Brownies.

Bahrom Tajihan

3 years ago

Technician they sent was a really good person. He didn’t just empty tank, he made sure I don’t have any back up problems in a system. After he was done he left everything clean and made sure my front yard looked nice and clean like nothing ever happened. He did great job and I appreciate him doing it on a holiday to make sure our family had a happy Thanksgiving. Thank you!

Colleen Scatt

4 years ago

Wonderful service. Thomas Hurst is the best. Nice workmanship and prompt. He was helpful and informative. Thanks Thomas

Marisol Andrade

3 years ago

We had recommendation of Brownies as a very good company to replace our drain field but we were very disappointed with their services and would definitely not recommend them to anyone. Even though the estimate from Brownies was a lot more expensive than estimates received from other companies we decided that using Brownies would save us some headaches in the future. We were very wrong. Upon leaving our home and completing the job, there were a lot of damage to our recently installed pavers, we also had to pay someone to fix part of the neighbor's law because Brownie refused to come and fix it. We complained regarding the pavers and asked them to come fix neighbors lawn and all they could offer was $150. We had to pay a lot more than $150 for the contracting company to come and replace the pavers that were all scratched and fix the uneven floor the machine left in the driveway. All they could say this is part of the job and is expected per agreement. This is not acceptable at all. Without trying to work it out with us, they sent us to collection and started a Claim of Lien in our property. We ended up paying the balance just to spare more headaches. We thought this company would deliver outstanding work, but we are very disappointed and do not recommend this company at all. Be aware!!! They treat their customers just as a number.

marjie labriola

3 years ago

So I'm now 7 days into my drain field replacement, still got a big hole in my back yard. Called them in Nov. to get on schedule they scheduled us the week before Christmas. Then they pushed us back to Jan 8th (because of weather and holidays) My husband took the day off from work to be there, they did not show until 4pm quit for day at 5pm.Came next morning to finish, gone by 1 pm. Inspection next day failed. Now it's the weekend so 2 more days with big hole. Monday they come out to fix it, Tuesday it failed inspection again. I call again to find out plan, they tell me whats next, I start to explain I'm getting very frustrated and Tammy hangs up on me. These company has the worst customer service, we have used them in the past this is the last time.

Charles Hines

a year ago

Professional, knowledgeable, and reasonable costs. I would reccomend them to anyone

Toby Smith

2 years ago

Marvin was great! He serviced my grandmothers home today and she was just thrilled with the time he took to explain to her what was going on and how professional he was in getting the job done. If there’s ever a problem on any of her properties again I know who I will be calling!!!

Adrienne A

2 years ago

I called Brownie's to have them come out and empty my septic tank. Crystal in the office was very professional and so kind. She made it all so easy for me and had an appointment in 2 days. She was amazing. Then today Nate and Wilder the guys who came to empty the tank were early and very professional. They came and got right to work. Finished in no time and were very kind. I would definitely use Brownie's again and recommend them.

Lindsay Stouffer

4 years ago

Kasey was wonderful! He showed up on time during a weekend emergency call. He was super friendly, knowledgeable, and quick! He got our new hot water heater up and running within an hour and a half. Will definitely use Brownies again, and will absolutely ask for Kasey!

Stacey Harper

3 years ago

Excellent customer service and very polite. Well definitely use them again!

Dennis Whalen

2 years ago

Marvin cleans out my septic tank . Nice guy and professional

Brian Hart

2 years ago

Good experience from my first call to the payment. They were prompt with responses and solved my issue much more quickly than I expected. I would use them again.

Frank Serafine

3 years ago

I had to call Brownies after receiving inferior service from a competitor. We prevously had Brownies do service on our septic tank on one side of our duplex,They pump the tank and gave us a clean bill of health on the tank. When I needed thie other side pumped I was impatient and could not wait for Brownies because they were a day out. I got another company to pump that tank. Bad mistake. Ended up calling Brownies to pump that tank again and give a proper inspection. Brownies sent out Angela, she is absolutely amazing. The difference in service between the competitor and Brownies cannot be put into words. I don't do a lot of reviews like this becomes very rarely do I get service for which I feel like I need to brag I . But their service was exceptional specifically Angela. it looks like we need some drain field work, it would have been nice to know that a few months ago when the other company pumped the tank. The other company just came and pump the tank and took our check and said thank you very much, instead of doing a proper inspection and letting us know we had an issuet.Thank you so much Angela, I wished I could find people like you for my company

Jim Walch

a year ago

Had Jean come to pump out multiple septic tanks and clean filter. He was professional, friendly and knowledgeable in field.

Tina Glotfelty

4 years ago

Thomas and Christian were very professional. They fixed our problem in no time saving us a lot of money. Very fair pricing. We will definitely use them again in the future.

Gloria Parrott

2 years ago

AWESOME SERVICE ERIC QAS PROMPT, PROFESSIONAL AND VERY COURTIOUS! I USE BROWNIE SEPTIC SERVICES WHENEVER I NEED MY SEOTIC PUMPED!! EVERYTHING IS CKEARED AND WORKING GREAT!! THANK YOU FOR YOUR GREAT SERVICES ERIC!!

WWNF911

3 years ago

Marvin was terrific! I can’t say enough good things. If this company is serious about surveys though this week long ordeal had a lot of great people that helped me. That being said, an appointment window is a commitment. If you’re not going to make it just call. Let your customer know! This happened more than once and no, it wasn’t Marvin. He was terrific!

Tara George

3 years ago

Melvin was awesome! First Septic inspection and he gave a lot of really helpful information. Definitely use him again!

Austin Butler

2 years ago

Brownies is always dependable and has amazing customer service.

Mikisha Michel

a year ago

Had to replace my refrigerator that did not have a ice maker. And purchased a new refrigerator with a ice maker. When I went to hook the line up and turn it on, no water. So I thought maybe there’s a water shut off switch under my kitchen sink, or in the bathroom, there is no switch anywhere. So I called a different plumber to come and check it out to see what I am missing. To my surprise and to the other Plumber surprise they never hooked up a waterline to my icemaker. They placed it there for show. The brilliant person who did my plumbing never connected a waterline. So I called this company who did the plumbing (which is this terrible company) to come and fix their problem and they wanted to charge me $160 just to come out and look at their mistake. Stay far far away from this company.

helen stone

4 years ago

What a fantastic service. Placed an emergency call out, was rung back to give details and arrived within an hour. Employer was very friendly and incredibly helpful.You are definitely, my go to company for the future and will highly recommend

Jeremy Handley

2 years ago

The rate that I received to complete a full hot water heater replacement was worth the value. Mark was very knowledgeable and completed the job on a Saturday. We have a family of 4 and being without hot water isn’t an option. I would highly recommend Mark and will request him in the future!

Florida Rider

a year ago

Worst customer service ever. Called yesterday to get someone out. Was told can’t get it done today, but we can come out tomorrow for a additional $100 due to it being a weekend. I said that’s fine. Now today 4:30 pm I already called 4 times and every time I been told someone will get back to you. No one ever called. If you can’t make it l, at least have the decency to call the customer back. Would never recommend in a million years

Christyne Albury

2 years ago

Browines came the very next day to pump out my septic tank. Very reliable and great service.

christina bishop

5 years ago

Nick came out this afternoon because the other day, I had two visits from your other employees (first was septic, next was a plumber)...they were great, but really didn't resolve the issue to where I even knew what was going on (the plumber did partially resolve a clog temporarily). But today, the same issues occurred AGAIN. So nothing was really 'fixed' and I was SO bummed, and disappointed! But you guys sent Nick out, and he spent a lot of time here trying to figure everything out/problem-solving and got me to where at least I think I have a direction to go in now, to get the problem completely resolved. He was VERY nice and extremely knowledgeable. I was super impressed with his expertise. I still have work that needs done, and will be using your company but beyond this- for future issues- I will likely request Nick by name when possible. :-)

John Tremblay

2 years ago

First time using this place I will be a repeat customer because of Marvin. He took the time to explain everything to the wife and I and didn’t hesitate to answer any questions. I hope his higher ups know how GREAT he truly is. I have recommended any friends and family to use brownie septic and to request Mr. Marvin!!

Andy Lovett

3 months ago

Alex and Carlos are two exceptional employees of this company. Brownies should feel proud to have these two me. Working for them. Excellent work ethics and great personalities with customers. Did a great job on hooking up the plumbing for a shower

Richard Owen

4 years ago

Great service. George was awesome. Hard working, polite and very informative.

Tammy Giampietro

3 years ago

I needed a septic pump out and inspection ASAP. Brownies provided quick service. The tech was on time, knowledgeable, and courteous.

Mallory Dudley

4 years ago

Kacey was very professional and handled the issues I had effectively and quickly. They didn’t charge me an arm and a leg for something that was apparently a simple fix. Would highly recommend their services.

Luci Pagan

2 years ago

Brownies septic great customer service. They kepted us inform of when they was coming and came a day early. They did a full service on our tank. One set price. We will use them again when its time.

William Kirkland

4 years ago

I can’t tell you enough about the service that I received from the technician named George. A true professional and was able to diagnose my septic problems. Other companies come out a pump the septic tank and leave. There is very little dialogue with the technician. I know who I am calling if I have future problems.

Nick Barbershop

4 years ago

Brownie's Septic and plumbing is the best out there. They were ontime and Jean was amazing. They were able to locate my septic that was Buried on the my paved walkway. There workers were very knowledgeable and friendly. I highly recommend them.

Natalie Fisher

3 years ago

Disappointed in this company. Recommended by a friend. Had to seek out another company to help me with my septic issue. On-going problem and unsolved by Brownie's Septic & Plumbing. Never received a callback from the managers after asking twice. I believe a week is more than enough time to call a customer back or at least have someone from the office reach out during the time being. Wish I didn't spend my $ on the initial service call.

Dave Outlaw

a year ago

My guy was prompt, informative, friendly and did a great job altogether.

Jennifer Karst

4 years ago

George and his co-worker were fantastic. Called me before my appt letting me know he's on the way. Answered all my questions and I had many. Cleaned up after. I will recommend Brownie and this crew to my friends who still have drain fields. lol

Harold Donnelly

4 months ago

Brownies Plumbing has outstanding customer service. I had a leak for my back-flow that I was unable to repair. I worked with two plumbers that were absolutely fantastic.Would totally recommend them for any issues you may have at your home.

Vic Nesheim

5 years ago

Septic full - called for a pump-out on Saturday mid-day. Promised next day early a.m. Service, as always, was excellent. I have a dosing tank for elevated drain-field. Pump was shot - that was the reason for the full tank. Today, 10/3/2017, the pump was replaced 100% to my satisfaction. I have used Brownies for over 30 years - I cannot recommend them highly enough.

Heidi Gunderson

2 years ago

They were very efficient!! I made a call, Marvin came out to pump out my tank and he was very professional and kind. I will definitely use their services again.

Rhonda

2 years ago

They actually came early to drain the septic tank and were very helpful in explaining the process and left us information on how to maintain the tank.

Robert Nagle

a year ago

I feel bad I don't remember the gentleman who performed my inspection but not only he do a very though job he was also very helpful. I never owned a septic tank before and he told me a lot of things on how to maintain and not let it over flow

Daniel Soucy

3 years ago

We had bubbling toilets and Brownie's was there the next morning. Techs were courteous and professional. They took pictures and explained it drain field was no longer accepting water. Jen can't out the next day and have us a fair quote. We liked them and decided to move forward with having them replace our drain field. I'll review again once that project is completed.

DAVID STONE

4 years ago

George did great job. He was courteous professional and on time. Highly recommend

Emma Conilogue

3 years ago

Thank you so much! Fast to respond to emergency and great communication! Arrived punctually and completed the work professionally and thoroughly. Would definitely recommend!

Mary Ann Villarroel

4 years ago

Thank you to the great team at Brownies Septic. Starting with Misty who was so helpful in getting me scheduled so promptly. Then Mark the technician who arrived on time and kept me informed every step of the way with what needed to be done with our situation as he handled the plumbing details. Jorge for taking care of the pumping. Then Tina for handling the business details. Thanks to all.

Mario Lowe

4 years ago

George from Brownies was AWESOME!!! He explained how my septic system worked, was timely, and just in general a great person. I will be using Brownies Septic from now on and requesting George every time!

Patrick Paul

3 years ago

Angela did a wonderful job at our site, today. She was on time, very Knowledgeable, courteous, and professional. Thank you, Angela!

David Randall

a year ago

I called them on Monday to see about having our septic system cleaned. Elton came out on Wednesday morning as scheduled. He was very friendly and professional. No issues at all. I will definitely use them going forward.

valerie Rivera

5 years ago

Brownie's is the best the CSR Maria was great and extreamly nice. The techs were awsome best plumbing experience ive had.

Sylr Style

11 months ago

Brownie’s is amazing! We had them come out to check behind Total Septic when after Total Septic had pumped our tank, it was full in 3 weeks. Nate and William were so helpful and found that the previous company had left wires above ground causing our pump to trip. They did not charge for pumping as they said we didn’t need to pump it, since once our pump was back on and running that would take care of our issue. We ended up paying just a service fee. William also took the time to give us tips on maintaining and troubleshooting, really great customer service! We can’t thank them enough and we will recommend Brownies to everyone we know!

Joyce Pyle

3 years ago

Top notch customer service. Quick to get out and take care of plumbing and septic needs. Price is very reasonable and technicians are very professional

John Taylor

3 years ago

I had brownie septic come out to service my rental property, and they sent Marvin the technician out, he was very skilled. He knew exactly where the Septic opening was and instead of digging up all my grass he cut out the grass and Rolled it back! Only septic guy i know that has a rake on the truck with him. I have used several companies in the past but this one impressed me by all means I even gave him my best cigar. I’ll definitely be calling again if I ever have any issues on any of my other properties.

Wayne Mollentze

3 years ago

I have used them in the past they are always super reliable. Awesome response time. Will be calling them again in the future for sure. Definitely would recommend to anyone.

Catherine Kane

a year ago

They have maintained my septic tank and drain field for over
20 years. As always...job well done.

Thomas Hurst

5 months ago

Thomas did a great job. I’ve used brownies now for a few years and I have never had any problems with them or their service. Fairly priced and get the job done in a timely manner. Highly recommend using Brownies plumbing!

Nancy Kasas

2 years ago

Erik just left after pumping out our septic. It was 5 star service. He was informative and personable. My husband made a new friend. Erik even put everything back in place. Thank you Erik!

Steve Otto

4 years ago

Friendly, reliable both in the office and service tech. I used Brownies in my last two homes and Geroge the service tech has been on both jobs and is fantastic. He walked me through every step and provide good guidance and best way to maintain and protect my system. Highly recommend Brownies.

Jennifer Wright

a year ago

George and Victor were Awesome! Very professional and personable. They got our inspection done quickly and efficiently. Definitely recommend them if you need septic services of any kind!

Bethany Harris

4 years ago

We read the mixed reviews on this company and felt mixed on whether to use them for our Septic Inspection on a house we are looking to buy. We went with them anyway because they weren't going to need anyone home to do the inspection, which was more convenient. Lesson learned. We received mixed messages from the office. The first phone call came that the tech wasn't going to be able to do the inspection because he would have to break the lid in order to do this and that would be an extra $150 cost. But, she did say that he could tell the water level was too high and that meant the whole Drain Field was going to need to be replaced for probably a $6,000-$10,000 cost....then an hour later a different person in the office called to say the inspection couldn't be done because they were going to have to break the lid but couldn't get a hold of anyone to find out if that was ok, so they told the tech to leave. I asked about the Drain Field comment the other office person had told me and she said she didn't know anything about that and wasn't sure what I was told before... it was incredibly confusing and stressful. Very much regret wasting our time with this company and ended up bringing out a different company to do second inspection...WAY DIFFERENT EXPERIENCE. Wish we would have trusted the reviews and have since heard from a few other people that have had similar issues with Brownie's. Now sure if there's just one tech going around telling everyone they need a new Drain Field without even doing a full inspection, and the rest of their techs are good, or what, but it's not worth the chance and stress.

Erick Rodriguez

4 years ago

Thomas and his team are doing a wonderful job outhere repiping our apt complex. I highly recommend using Brownies Plumbing with Thomas.

Carol Wesley

3 years ago

The entire team at Brownies is very professional.They kept me informed during the entire process.The work was completed on schedule.Thank you Justin and Tammy for all your help.I recommend Brownie's.

Barry VanDenBerg

4 years ago

Our field tech George was great. We received good communication and updates for arrival time. He is an expert at quickly locating underground tanks and hatches. George had a good attitude and a smile the whole time he was working. Highly recommended.

Sherri Cortland

a year ago

From the office to the staff that comes out to the house, all are professional and helpful. I’ve done business with them for years and will continue to recommend them highly.

Kari Mason

a year ago

Elton came out to help us empty our septic tank. He did some looking around and realized that they would have to get another larger truck out because the previous owner of our home had neglected and probably never emptied the septic tank. Within 15 minutes he had everything scheduled and taken care of for us. They’ll be back within a day. Thanks!!!

Ashman Enterprises

3 years ago

I called them and told them I had 2 houses on one property. I asked them how much and they told me it would be 275.00. When the technician arrived she told me I should call a plumber, that there was nothing in the tank.she said there was nothing for me to do so you still will get charged because she showed up. I told her there is another tank and I told the lady when I called there where 2 tanks and that my plumber told me to have the septic pumped first. She told me she would have to come back another day she did not have time to do the second tank. I immediately called the office and told them she did not do the second tank and I was reassured that they would not charge me a second time. No surprise when they didn’t call me they just charged my card for the second tank. I immediately called and the manager who was rude said we charge per tank. Being they did not pump anything from the first why would I be charged for. Second ? I told him to pull the phone call and he stated he did , I advised him that I have other houses with 2 tanks and they don’t charge me. And they charge me 225 for both. Being the first tank was empty ... it was not even connected that’s why I had a plumber coming which had to be rescheduled being they had to reschedule the first appointment. 2 months later and they still have not removed or credited back the money to my account.

爱锐德置业Areate Realty

3 years ago

We contacted brownie for the resident septic tank pump, they were late for about 2-3 hours due to delays in the previous appointments, but when their technician showed up, he was processional and experienced, the job was completed quickly and he gave us a report of the septic tank status. We are happy with the service.

Keira Crooms-St. Andrie

2 years ago

Jason and Jonathan were absolutely amazing! Very professional, fast, and knowledgeable. My home protection couldn’t get anyone out to us fast enough and Brownie’s had them here within a few hours. Will definitely be using them again!

Lynn Whitlock

3 years ago

Marvin was next door doing some work for my neighbor and I asked him a few questions about our septic tank. He came over to look at it and checked a few things. He determined that we needed a plumber and not a septic tank cleaning! Thankfully, Brownie's is both! He was so very helpful and they are coming out today!!!

Brooke Liz

3 years ago

They were prompt in coming out but told me I need to replace my drain field. When I asked how they know that, I was told “because it’s just the way it works. This drainfield is probably as old as the house so it’s going to need to be replaced. It’s going to run you between 6-10 thousand dollars!” But you can’t show me evidence that my drain field needs replacing? No thanks.