Best Main Line Backup in Oakland CA

They did such a great job replacing our toilet! Tyler was quick to come up with solutions to problems he encountered along the way, like the entire flange being too close to the wall. He actually noticed a few things that had been done wrong previously, and corrected them to prevent any further damage to our house. Will definitely use Mr Rooter again in the future based on this experience.

tough job and Gordon (expert plumber) kicked ass. I've owned rentals for 35 years in North Oakland and Berkeley and I've used this company several times. no issues. Most likely the bad reviews come from weenies that have no clue how hard being a plumber really is.

This company ran some copper piping and installed vent pipes through my roof for my remodel back in August. They did a good job and in a timely manner. However 4 days ago I noticed a leak in my kitchen ceiling. When I go to the attic I see that it is leaking from the vent pipe they installed through my roof. When I get to the roof I see that they never sealed the holes that they made in my roof. I patched the holes myself in about 15 minutes. The water that seeped through ruined my newly painted ceiling in my kitchen. I’ve been calling them since Saturday and looks like they are giving me the runaround. Nobody seems to be able to pick up the phone and call me back to take care of this issue. First they said they’d call me on Monday, but didn’t. So I called them and they then said they’d call on Tuesday (today), but still no call. Now I’m being told that the manager might be sick all week. Stay tuned…

It’s now Wednesday night and though they said they were going to have a painting company reach out to me, I haven’t heard anything. If this isn’t taken care of soon I’ll do it myself and their rating will be reduced to 1 star.

*************UPDATE*************

I should have posted this sooner but Gladiator fixed the damage within a week. They had a very nice and hardworking painter come in and fix everything and it looks good as new!!

My bath tub faucet (hot water) has been hanging on by a thread for almost a year. About a year ago, my bathtub hot water faucet became difficult to use. I’ve been using it as delicately as possible, knowing it would need work soon. Somehow I have made it to August 2021 and last week the faucet finally bit the dust - making it almost impossible to turn it off. A friend of mine had just gotten plumbing work done and had a great experience, so I got their info & sent a text.

Shortly after my initial contact, I was able to arrange for an appointment a few days later. I also mentioned how nervous I was to have someone in my home, as I cannot yet get vaccinated, and am high risk for a difficult time handling Covid, should I get it. They assured me they are fully vaccinated, wear masks, shoe covers and also gloves.

Today Eddie arrived on time, and was ready to tackle the job, while also staying mindful of my concerns re: covid. They were efficient, kind, and made sure to explain what was happening as the diagnosis and testing unfolded. Eddie quickly determined what needed to happen and began the search for the necessary part. It just worked out that Eddie found the part, and was able to come back and complete the job in a short timeframe.

I truly cannot say enough about how wonderful Eddie is. Eddie was also delighted to meet my hound, and ensured me they’re very pet-friendly, which is lovely. Eddie tackled my job with intention and mindfulness, while also educating me, searching and finding a tricky part, and getting my faucet better than it ever was in the past. I fully intent to beg Eddie to work for me for any plumbing jobs I need, because you just don’t find gems like him often! If you’re able to get onto Eddie’s schedule then you’re a very lucky one indeed!