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Update 12/4/19: after they asked to reschedule because of emergency repair requests (ours isn’t an emergency so it was fine with me), Nathan came back with a colleague to do the cleaning. The colleague was called away at some point, and the cleaning took way longer than expected so after cleaning one of our two furnaces, Nathan gave me the option to either have him stay to do the second one and he’d reschedule his other appointments or to reschedule for the other. Since ours is only a routine cleaning, I let him go to his other more urgent appointments and rescheduled. Bummer that they don’t have enough healthy people to handle all their calls easily, but I really appreciated that I was given the option to reschedule or not. Feels like they’re trying to strikes good balance of valuing my time and trying to manage other urgent calls.The appointment was easy to make, the technician was on time, and it felt like Nathan did a great job! He checked the furnace and took pictures, explained his findings, and checked for carbon monoxide. Unfortunately, he wasn't able to do the cleaning on the same trip. so he'll be back next week for the cleaning.

George and his partner Augustin are arguably the two best plumbers in Big Blue’s employ. They were punctual, friendly, knowledgeable and highly skilled professionals. They worked as a team to complete a series of plumbing tasks in my home. They are top notch fellows; the kind of guys you’d want at your family’s backyard barbecue.

Both gentlemen took great care in putting on surgeon’s booties before entering my house and were extremely respectful of my dog and children. They communicated with me at every step of the project and did an outstanding job of cleaning up when they finished.

Big Blue is my go to company for plumbing. You can’t do any better than the dynamic duo of George and Augustin, brute strength and know-how.

Stop looking for a plumber and call these guys. Alligator Plumbing saved me several hundred dollars installing a plumbing fixture at my house in Castro Valley (compared to quotes from other companies). They are honest, efficient, and stuck to the quoted price. Best of all, they are local and stand by their work. Jason, the owner, holds his employees to the highest standards and doesn’t cut corners. I highly recommend Alligator Plumbing.

My toilet was leaking, so I called them. They came the next day and replaced it after they determined it was too old to find parts for. They arrived on time, finished promptly, and their estimate was accurate.