Description
The plumbing system in your home is responsible for so much of your daily routine, from your showers to your dishes to your appliances. When you experience an issue with an element of your plumbing, you immediately notice it, which is why you need an immediate solution. Big Blue Plumbing is here to help. We are a plumbing company in Oakland that offers a wide variety of plumbing services for every inch of your home. From minor pipe repairs and fixture services to more extensive projects like water heater installation and hydronic radiant heating, we can confidently handle it all. We even offer a home protection plan to keep your system in good condition for years to come.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, Air Handlers, Boiler Installation, Boiler Replacements, Certified Plumbing, Complete Home Plumbing, Drain & Sewer Line, Drain & Sewer Services, Earthquake Gas Shut Off Valve, Earthquake Valves, Emergency Plumbing, Emergency Plumbing Services, Fixture Installations, Full Home Plumbing, Full Service Plumbing, Garbage Disposal Install, Gas Line Installation, Gas Line Installation, Repair & Replacement, General Plumbing Repairs, Heating Boiler Installation, Home Plumbing, Home Plumbing Inspections, Hot Water System, Hydronic Air Handlers, Hydronic Heating, Hydronic Radiant Heating, Main Shut Off Replacement, Main Water Line, Main Water Line Repair, Permits And Inspections, Pipe Repairs, Plumbing Equipment, Plumbing Inspection, Plumbing Issue, Plumbing Issues, Plumbing Needs, Plumbing Problem, Plumbing Safety Check, Radiant Heating, Service All Makes & Models, Service, Repair And Installation, Sewer Drain Cleaning, Sewer Line Repairs, Shut Off Valve, Slab Leak Repair, Sump Pump Install, Toilet Services, Video Inspections, Water Damage, Water Heaters Repair & Installation, Water Line Repair Replacement, Water Pipes, Water System,
Reviews
Adrienne Gilmore
4 years ago
What a great company!!!. Our hot water system stopped working, and when I called on Monday, they rearranged their morning to come right out and make repairs. I recommend absolutely.
A Gilmore.
Laura French
5 months ago
We thought we had a water leak and contacted Big Blue Plumbing.
They were able to come out the same day to check out our property.
Fortunately there wasn’t a leak.
We will be calling them for all future plumbing issues.
Kiyoko Masuoka
2 years ago
Javier was so helpful! I would definitely recommend this company! I was very confused as this was my first time replacing a faucet and he was very patient and answered all of our millions of questions! He also gave great recommendations and did everything he could to make sure we were happy with our service!
excellent job 1/9/20. my new drain vent pipes
are a work of art !!
Esteban Maldonado
5 years ago
Best professional plumbers. These guys go beyind other plumbing companies. Highly recommended them to all my friends and family.
Andrew Antonov
a year ago
alexa johnson
2 months ago
I have been using big blue plumbing for several years, they are so professional, polite, Organized, and neat.
They always do a great job.
Javier was knowledgeable, and gave additional help installing my toilet (it needed minor additional parts). He also gave me advice and estimate on some other work I could have done around the house.
The only reason this is not a 5-star review is that I originally called Big Blue in January for this install, and they never called me back. They apologized. This was an expensive installation for a toilet, and, imo, a sincere apology probably would have come with at least a minor discount. Other than that, I will definitely use this company in the future.
On time and very responsive. Replaced main sewer line under the home and re-connected to exterior line with new clean-out. Completed in 1 day and made the slope was adjusted for proper flow to exterior but adding straps and taking grade measurements.
Mary ann Maloney
4 years ago
Their high ratings are deserved. Big Blue were the only plumbers available to make a short notice service call and also not charge an arm and a leg for it. Javier, our technician, was very professional. Highly recommended.
Nick arrived within the designated appointment window, understood my project and was able to provide a detailed cost estimate during the visit. He was very professional, personable and efficient.
Our technician was knowledgeable, thourough and friendly. The problem was taken care of, and although the repair was expensive, I felt it was worth getting it done right. I would certainly use this company again.
Terry O'Connor
4 years ago
Harris Giotas, our Big Blue plumber, was incredible. He is a real credit to the industry. Not only was he able to replace our aging (and old) Glacier Bay fixtures without tearing out the entire wall, he discovered and repaired a unknown major leak under the toilette. We are truly indebted to Harris for his complete professionalism. He was prompt, efficient, and courteous. He is highly recommended for any plumbing problem or issue.
I had a drain pipe under my house that needed to be replaced. The job involved breaking the concrete slab and digging three feet underground to get to the pipe. I have copper tubing in my floor for radiant heat.
Nick was on time and gave me two estimates--one if they did not have to break and repair the radiant heat piping and one if they did. The total was lower than the estimate from another company. Carlos did the work and he was on time and very neat. He finished the job in two days, including repairing the radiant heat. On the third day, the supervisor, Zach Turner came out to inspect the job and he actually was nice enough to put the carpet back in place and move some of the furniture back! They were all very nice and competent people and I would use them again.
Pamela Farmer
3 months ago
Enrique arrived in a timely manner. He replaced the leaky part, and lest the area tidy.
Giovanni did a great job. He was able to diagnose and fix a long standing issue with our shower that we’ve been trying to get resolved for so long! He did all the repairs in just a few hours.
I can’t express enough what a joy it was to work with Carlos, Nate and Nick. They were all very pleasant, professional and a joy to be around. From the office to the technicians was an all around positive experience. It’s very clear they know what they are doing and do a great job. I highly recommended using Big Blue Plumbing.
thorough and fast! He let me know exactly what the problem was, showed me my options then got the job done fast! Great work! Thank you so much! Once again Big Blue did a tremendous job! Emmanuel Manny Tucker was
Diann Castleberry
a year ago
This is my second time using Big Blue Plumbing and each time they have been friendly, knowledgeable/skilled, on-time, efficient and a big relief. I will use them again. Thank you Jaime and Javier and team!
Enrique did outstanding work, above and beyond, on our kitchen sink and garbage disposal. We will be working with this company very soon.
Barnett Brickner
a year ago
helmut jacobi
4 years ago
Great job. Extremely helpful during the whole operation. They got me smiling . :-)
Nita Anderson
2 months ago
Big Blue is an awesome company! Professional and knowledgeable. I would recommend them to anyone.
John Ottesen
9 months ago
Nate and Enrique did a great job. They were happy, neat and professional at all times.
Arrived on time within the window of time provided. I was able to make an appointment quickly. I tried working theough my warranty and they sent me a plumber that was trying to convince me to upgrade piping and spend thousands. Javier came from big blue and fixed the issue within 30 mins and cleaned up the area. The service was very professional and well worth not dealing with the incompetent companies sent through warranty.
Fantastic customer service from beginning to end. Great communication, punctual, friendly, efficient, considerate, professional and respectful and tidy. I felt comfortable having him in the house.
Nick came and scoped our waste line. We will need work, and will be saving for it in a year or so. Big Blue has helped us with our plumbing for years now. They put in our on demand water heating and radiant plumbing a couple of years ago. They also did major lifting when it came to replacing our cast iron waste line from the kitchen to the clean out in our atrium. Thx Big Blue!
Robert McCree
2 years ago
Agustin Partida was very nice and professional!
He fixed everything what I needed. Ver polite and knowledgeable!!
Really appreciate it for your time and efforts.
Andrea Limbrick
2 years ago
Nate brought another guy brian i think? The guys came prepared to do what i thought was the problem! Nope it was just something minor which the guys explained the issue and left me a happy camper! Will use this company again, and again!
Sol Melendres
2 years ago
Nick is knowledgable, professional, and a good troubleshooter.
Carlos installed a new gas line and water lines for us for a kitchen remodel. A really nice man who did a great job. Thank you Big Blue!!
awesome, I have hot water again.
Luna Administrator
10 months ago
ethel mattingly
3 years ago
all the above
Javier was amazing professional official efficient would love him he did a great job he got here he talked us through it explained everything did his job got it done and was gone thank you Javier thank you
Awesome service. Giovanni was professional and knowledgeable. Highly recommended!
Danielle Marchant
2 years ago
Javier helped us find the cause of a mysterious smell near our kitchen sink. He was friendly and efficient and made honest and helpful recommendations to solve our problem and also to avoid it happening again. We would recommend him 100%.
Rick Diedrick
2 years ago
Rom Srinivasan
3 years ago
Identified the problems we had in multiple units in the building. Got the work done quickly. Very nice and professional.
Patricia Reilly
a year ago
I am very pleased with my experience with Big Blue Plumbing. Efficient, knowledgeable technician. I highly recommend this company.
Alexandra Corwin
a week ago
I hit my water main digging in my yard and they were able to come out the next day and quickly repaired the pipe and got our water back on! Will definitely be using them for more work in the future!
Jean McGranahan
a year ago
Sandi Hollenbaugh
a year ago
Giovanni came out found where the problem was and corrected the leak.. so far so good. Giovanni is very professional and pleasant an excellent representative for this company.
Maryann Molinari
2 years ago
Nick came right on time and the communication with Big Blue Plumbing was excellent. They provided great service, replaced our water heater in less than 2 hours and were willing to look at the options available. Highly recommend!
Connie Coleman
a year ago
Big Blue Plumbing -- specifically Giovanni -- saved the day at my house. My kitchen sink had become unusable due to broken/leaky pipes, which Giovanni replaced with new ones. He also patiently cleaned up a very messy caulking job performed by my well-meaning but non-plumber husband. Additionally, he ensured that the dishwasher hose was in good condition and was connected properly. I am grateful for Giovanni's expertise, which has enabled my kitchen sink to be back in business. (My husband is grateful too.)
Dennis Collins
a year ago
Technician Giovanni was first rate — professional, knowledgeable, respectful, focused on the work, responsive to questions, clear in his explanations.
Also, friendly, appropriately personal, and willing to consider our suggestions.
Outstanding customer service from the initial phone call to the technician service... 5 stars indeed!!! Thank you!
Martin Frigaard
4 years ago
Nick Mini, Carlos Garcia, and Josh Reinmann were able to replace my water heater on the same day at a reasonable price. They gave me a few options and were professional and courteous. Highly recommended.
Carolyn Schuetz
2 years ago
Joaquin was very friendly and professional.. After his inspection, we both determined that no action was needed at this time and that there would be no charge.
A refreshing kind of attention!
Christopher Ransom jr
a year ago
Every time these folks come through for us quickly and professionally. Whether replacing our water heater or solving a back knocking problem after the water company replaced our meter, they have done a wonderful job. Friendly folks, too. Highest recommendation.
John Gillespie
5 years ago
Angel Livingston
3 years ago
Yes , the house is my mother Justine’s.
She is happy with the service, the plumber Nathan has ordered all the parts and will attach them tomorrow. She is very happy with the service.
Next day: Nathan has completed the job and the faucet is running better than new. 😊 Thank you so much
Gabriela Pineda
6 years ago
Joanna Roberts
2 years ago
I have used Big Blue to replace my water lines with copper, installed a hot water heater and used them to replace my two sewer lines; all with complete satisfaction.
Big Blue Plumbing did a thorough job from diagnosing our issue to coming in and helping us repipe, install new water heater and repair some leaks and ensuring our shower worked properly again. Rodrigo, Nick and team were professional and on time and cleaned up after each days work. Thumbs up from me.
Javier V was professional and transparent with his process. The company as a whole is fantastic. Higher prices, however the quality is consistanly there. I have never had a poor expirence.
Started out Very Nice - Great Customer Phone Service. Setup an appointment was looking forward to getting my Plumping needs taken care of. Unfortunately there was a No Show on the morning of the Appointment. I had to call to find out why. Turns out someone put in the wrong date for the appointment. I had rearranged my schedule for this appointment. There was an unwillingness work with my schedule and get someone in the next morning saying no one is available. I guess it is okay to inconvenience me twice rather then rework a schedule to make up for their error and no offer to adjust pricing to compensate for the error. I canceled and will either do the work myself or search for another Plumbing Service. Too bad because all other reviews reflect a good company and good service. Not the case for me.
Audrey Roybal
4 years ago
Both the service manager, Nick, and the technician, Carlos, were knowledgeable, informative, and very courteous! Big Blue provides reminders and notices of appointments, and sends photos of their personnel so you will know who's at the door - a very good idea. I would definitely call them again if need be.
David Rosenbaum
3 months ago
Replaced brass anti-siphon valve to irrigation system, new shutoff valves to main riser, irrigation system & hose bib
They came right out for the quote and then when I called to schedule work and let them know that I would take out the toilet (which they wanted to charge me $300 to do) so they could do the actual work, they told me they would have to check availability and then never called back.
Jeff Fairbanks
a year ago
They are responsive, knowledgeable and fast!
AWESOME!!! Manny is the best - top notch service, in command of his craft, and very friendly!
Brian Huddleston
8 months ago
I was impressed. I called Big Blue to setup an appointment for our bathroom and was able to get a next day appointment. When they arrived, Jamie and Enrique were professional & courteous, they showed care for the house & property. They helped out with an issue with our bath tub and were able to clearly explain the situation and give separate strategies to address the issues. Additionally I was able to ask them about 2 other possible projects in our house and they clearly explained what would be involved and then later supplied comprehensive estimates for when we wish to go forward. I'm quite happy with Big Blue Plumbing and their staff and would call on them again.
Bug Blue is a friendly, highly professional plumbing company that is responsive both when you call and when they arrive at your home. They never give the impression that they are too busy to help you in a timely manner.
Michael Gorelick
4 years ago
Upfront the service was amazing. I requested an estimate for a boiler system to be replaced, the appt was set, Harris showed up on time was professional and seemed knowledgeable. I paid for the estimate on the spot and now a week later, no estimate, no call, only about 8 emails asking for a review. I called at 7:25am this morning to follow up and was told that they would call the tech and I would receive a call back. 12:30pm no call. I called again and was told the same thing. Maybe after this review I can get my estimate, a refund and maybe some sort of response.
Agustin was very professional and diligent with his work. We were given very clear options and in-depth explanations on what to expect. It was a great experience.
Nick was very helpful in diagnosing the issue with our radiant heat boiler which was impacting both heat and hot water. They’re coming today (next day from estimate) to do the repair!
Jack was highly knowledgeable and explained all aspects of the job in great detail. He also was very patient with all of our questions and answered them in terms we understood.
big blue installed a water recirculation pump for us to fix our shower's heating issue. additionally, they came back out to assess and fix the pressure of the shower. our technician was very helpful, showed us each step of the process and was very professional. lovely folks, would recommend their services.
Nick was awesome. He assessed my issue and quickly ran through his list of possible solves until coming to the right one. Quick, friendly, and knowledgeable.
Ian Palavi (IP1)
3 years ago
Nick was cool and professional. He gave me options without the feeling of being sold on something. No BS.
Steven Maldonado
5 years ago
These guys are very professional and friendly.
Josh Tomlinson
a year ago
Michael Gabel
3 years ago
Fast and efficient the only plumber I will ever call. A plus service!!!
This is my 2nd time using Big Blue Plumbing (they installed radiant heat in the downstairs part of my home in 2015). This time, I needed to finish work on a small bath/kitchen in my in-law (stove venting, new drain hook-ups for shower, washer/dryer, sink). The team that worked with me (Pardo, Carlos, Harris, Pardo, & Israel ) were all top notch. The final work looked great and is working like expected (water going down drain and NOT on my floors). They were even careful and tidy with the rest of my home...used drop cloths on my floor from entrance to kitchen, wore shoe covers, and cleaned-up at end of ever day they worked in my home. GREAT GREAT SERVICE!! I will use them again.
Paulette Moore
3 years ago
Felix Marquez
3 years ago
Javier was early, acted professionally, did what he said, completed the work, and explained everything afterwards.
Matthew Waitkus
3 years ago
Very professional, polite, respectful and quick to replace our faucet. I would highly recommend and will use Big Blue Pluming again.
eleonora stroud
4 years ago
Paul was great. Kind, and spoke to allow us to understand what needed to be done. I would definitely recommend that everyone use big blue.
Very professional, knowledgable and courteous, but the estimate was the highest of four quotes from other plumbers.
Enrique was great to work with. He explained every detail of the problems and possible solutions and costs.
Nick communicated really well before he arrived (expected arrival time) and after assessing the issue with water leakage in the guest bathroom (clear explanation of repair estimate and timing required to complete the repair work).Very professional and cordial. If I contract with Big Blue on this project I’ll provide an updated review after work is completed.
Shehzad Wadalawala
4 years ago
We had a very positive experience with Big Blue Plumbing. It was straightforward to setup an appointment and on the day of they were very communicative about confirming timing both by phone call and email/text updates so that I wasn't waiting around during the appointment window. They were on time and addressed the gas leak at the house. There were a few other items that I asked Paul to look at based on a recent home inspection and he walked me through my options explaining the pros/cons of each. He was very knowledgeable and easy going and I felt in good hands throughout. I'd definitely use them again and would highly recommend their work.
Harris was very professional,and positive attitude. He was also very knowledgeable about plumbing and products pertaining to the problem at hand.
We would use Harris again with any problem that we may have in the future.
P.S. can we get Harris contact info, since he did not have any business cards available at this time.
Thanks,
Marcus Y.T. Chun
I admit I thought the pricing was a little on the high side. But the work was above and beyond what I expected. He took the time to accurately diagnose the problem. And provide me with options. Surprisingly pleasant experience.
Anne-Mari Willmore
4 months ago
Enrique and Rodrigo were great!
He repaired my apartment’s house heating system. Changed the valve controlling on-off of the heating. Nick is efficient, on time, courteous, and professional. Good employee Big Blue! I won’t hesitate to recommend to recommend your company Tony friends.
Nick checked our sump pump and he did an excellent job on explaining everything about the sump pump and alarm. My husband and I agreed that it was the best service we have ever gotten. afterwards we were very impressed with his professionalism and knowledge.
shirley pandolfo
a year ago
jacques blumer
3 weeks ago
Can’t speak highly enough of big blue plumbing and Nate Jones. Nate is friendly, professional, and knowledgeable. Everything that you are looking for. Thank you very much.
Dorothy Porter
2 years ago
Nick was awesome he made sure that we had hot water while the other pipe is being fixed. He was very professional and knowledgeable. I feel very confident that the work to be done will be done with integrity! I highly recommend this company and if ever I have another issue they will be my first call !!!
Tech was knowledgeable, professional, and very helpful.
Barbara Rance
5 years ago
Thank you for your estimate provided in only 1 hour!!
Harris Giotas (HG)
5 years ago
Best company I have ever work before!!
Nick at Big Blue came through again for me. Initially this year, he helped me redo a 2 50 gallon water heater system, when one tank went bad. Nick offered good guidance, and was competitive to the other contractors I had look at the system.
Ended up with a single system with a small tank, and his crew was great at the install and cleanup...a 2 day job.
Had an emergency at a Duplex I am responsible for, for my aging mother...a water heater began to leak Friday afternoon at 3:30...I was notified...not good. The usual maintenance guy was full for the day, and another Water Heater tech that was looking at it prior was not able to service until monday.
Nick comes through again, on Saturday!! Was on site on time, and did the job quickly, it was a hose that needed replacement, I could have done it, but did not have the parts and was jammed.....A little more than many would price at, but then, coming in with less than 24 hours on a Saturday, with Friday late afternoon notice....Kudos for that!!
Trust Nick and his judgement. He has pride in his work and capabilities.
He is on time, returns calls ......initially, I spent more time with him in screening.....he outwardly appears as the guy that one gets in trouble with in high school... Like my friend Glen...the Auto Mechanic.....who was great at all car issues...Nick has pride in his work....and has proven to me he is trustworthy more than capable and a guy you want on your team.
We had an excellent experience with Big Blue Plumbing, especially with Harris Giotas and Zack Turner. They did great work, were very cordial and explained things so that we could understand them. We will tell our family and friends that if they need plumbing work to call Big Blue. Thanks to Kevin Good for the recommendation.
Sheena Gallman
5 years ago
Tech arrived within 40 minutes of initial email. Two leaking valves replaced promptly. Very professional and courteous service from scheduler and tech. Will call them first next time.
I made an appointment last week, but then they called a half hour before they were supposed to show up to say “they don’t do that kind of work.” ... That’s fine, but why make the appointment in the first place? Unprofessional. Would not recommend.
Rodger Banuelos
a year ago
This is the second time we had Giovanni Arredondo work on our house. In both instances he has proven to be very knowledgeable and provided excellent product and customer service.
Kathee Colman
4 years ago
Paul and Pardoners just finished replacing our dead boiler and dying hot water heater with a 96% efficient tankless system. They came out Wednesday and explained everything in great detail. We got texts and e-mails with photos and a short bio so we knew who was coming and when. We had some other work going on and they coordinated seamlessly. They left the area absolutely immaculate and gave us a thorough run down on our new system. We even got to meet Paul’s puppy Bruno who is quite the charmer. And our dogs fell in love with Paul because he brought them treats. They treated us like family and did a great job. It doesn’t get any better.
Radian Heating check up and pressure check
Brenda Gilmore
3 years ago
Great job. Answered all our question and fixed the problems. Very professional !! Our go to guy from now on!!
Mikaela Meredith
a year ago
I had Jack and Stan. They were polite, professional, explained everything to me well and pointed out other recommendations for my home that have some urgency since my house is over 100 years old. I have been through two other plumbing companies, both of which were disrespectful old white men who stomped into my house without a mask, didn't wear shoe coverings and did more damage than they did fixing. Thank you Big Blue for not disappointing me, I will be using you again.
Dodi Kelleher
5 years ago
We decided to replace rather than try to repair our hot water problem. Big Blue agreed to do it same day with no notice. Zack, our tech, ended up spending almost an entire day figuring out and fixing multiple surprise issues to get the job done, staying pleasant and polite the whole time. Highly recommend.
Mike Quenneville
6 months ago
Great service, helped with a gas line repair and drainage replacement. Nate was a total pro, make sure to ask for him!
Marko Knezevic
a year ago
Do not use Big Blue Plumbing unless you want get ripped off. I had them come to my property to provide a bid for water line replacement. It was a very simple job that could be done in 2 hrs and they tried to scam me out of $6000. I received four other quotes from other plumbers and they were all significantly cheaper to start with a high of $2700 and low of $1400. Everybody else came by and provided a quote for free but not Big Blue Plumbing. They charged $90 just to show up. Complete ripoff. Stay away from them and use somebody more trustworthy.
The quality of work performed by another vendor was excellent. To say that repair option of $6K you have is in the same range as repair of $1.4K from another vendor says everything we need to know about what kind of business you are running.
Javier was super quick and helpful, he offered me suggestions and let me run to the plumbing store to grab a new faucet, he installed it for me when I brought it back. Quick and easy thanks Big Blue
Kevin Donovan
4 years ago
Great company and great team. They arrived, performed critical 70 year old piping repair buried below numerous feet of concrete, and cleaning up perfect in a day. 5-Star out of 5 Plumbing company. Highly recommend!
Douglas Chartier
5 years ago
Giovanni Arredondo
a year ago
Great customer service, professional technicians and phenomenal plumbing work.
We’re looking to get a fair amount of plumbing work done, and also asked them to look for any issues they might find (this is a very old house, with some very old plumbing) They were very thorough, Suggesting some things and also letting me know that some of what thought we needed, we didn’t.
They were super communicative, very professional but also friendly. We haven’t made a decision yet on who to go with, but so far they’ve been the ideal of a contractor.
Update: we used them for everything, new water main, whole house filter, water heater (heat pump), and they cleaned up some shoddy old plumbing along the way.
Connie Zheng
5 months ago
Giovanni from Big Blue Plumbing was amazing — punctual, friendly, and knowledgeable. Not only did he fix our pipe issues promptly, he also explained what he was doing so that we could fix the issue ourselves in the future. We wish more service was of this caliber. We feel lucky to have had Giovanni from Big Blue help us out and cannot recommend him highly enough.
Jamie got to the bottom of the problem, explained it to me in a manner I could understand to prevent the same issue happening in the future.
The inspection was thorough, on time, well reasoned and John made sure all my questions were addressed.
Collin Shea Casey
a year ago
Called Big Blue Plumbing to check out a 2nd floor toilet that was leaking onto our first floor ceiling and they were able to send someone the same day.
When Nate arrived we also asked him to look at our kitchen sink pipes. He was friendly and clearly knowledgeable. He explained everything and gave us different options to consider for fixing the issues.
He fixed everything in just a few hours and we couldn’t be more pleased.
Highly recommend Big Blue Plumbing and hope we can request Nate for any future plumbing needs we may have.
Rachelle Rogers-Ard
3 years ago
Love Big Blue! Manny was thorough and knowledgeable; excellent price and value.
Erin Miller Blankinship
a year ago
2021-Oct:
Once again, Big Blue was excellent. We had a blockage in the cleanout, and they figured it out in about 5 minutes. Yay hot water!
2020:
The works not complete, so I can't speak to value quite yet, but so far the company has been excellent! Extremely responsive, knowledgeable, and FINALLY someone got the the bottom of our back-up mystery! This isn't going to be a small job, but given that we've already paid for it and continue to have the issue, then I'm going to hazard a You get what you paid for. We're looking forward to getting this issue flushed outta the way (and blame my husband for bad puns - it's contagious).
Nate was incredibly helpful. I would recommend him and Big Blue for any plumbing issues. I just found a new plumber.
Thanks for Jack. He service was amazing. He was punctual, professional. Nice Work!
Carmen Madden
4 years ago
Manny from Big Blue did a terrific job installing my new shower appliances. Personable, and really knows his craft. Happy to do business with Big Blue Plumbing!
Great technician Brian— courteous, personable, professional and extremely capable and knowledgeable. Will use again
Alexis Tarassov Bell
3 years ago
Paul Altaffer
2 years ago
Lawrence Epperson
a day ago
Marea Goodman
4 years ago
Harris was wonderful!
Michael Graney-Mulholland
5 years ago
Timely and professional.
Susan Patrick
3 years ago
I love Big Blue Plumbing!!!!! 😃
We had a few issues and had techs as well as the owner (Paul) come out. ALL have been very professional and knowledgeable. We had our tankless water heater installed (faucet leak repaired) and are super grateful for the effort and time put in on our projects. Project almost complete and I am certain things will be smooth.
Andres Vallejo
5 years ago
Nicholas Mini
5 years ago
Big Blue and the team were amazing! Great service hands down!
Sacha Pearson
4 months ago
Great job by enrique. He’s thorough competent and thorough in explaining the problem and solutions. Much appreciated!
Excellent Service. Very thorough and explained everything in layman's terms. Got our pump relocated in the rain with no problem. It is so quiet now we hardly know it's there. Our neighbor inquired immediately and of course, we highly recommended Big Blue. We would hire again in a heartbeat. We tip our hat to Josh and the crew for the great service.
Charlie Fla'herty
11 months ago
My goodness. I had a kitchen sink not draining and they cliche it’s actually the whole system thing happened. Giovanni and Eugene got us back to working. They are delightful humans.
Christine Kanbergs
2 years ago
Big Blue takes care of what I need. Efficient and on time. Good service thank you.
Reiko Sheppard
2 years ago
He did a very efficient job replacing my garbage disposal.
Tuere Anderson
a year ago
Javier V. and Giovani were outstnding representatives of Big Blue. Jqvier is professional, knowledgeable, and good communicator. His work is neat and well done.
Best ever plumbing experience at our church in Pinole. Thorough expertise. On time every time, Friendly, Reasonably prices. I highly recommend … Pastor John at Pinole Valley Community Church
Rodrigo Hernandez
6 years ago
The best
Taylor Hennessey
a year ago
Nathan was very professional and I felt very confident with his work. He was on time, was very responsive and kind. Another great experience with Big Blue! Thank you!
Very prompt and courteous.
This is a great company Nick is awesome!!!
Just got a bid. Tech was extremely kind, knowledgeable and professional. But the bid was astronomically high!
Great service quality and communication -- but a little pricey. Will still continue to use their services because they've earned my trust.
Judith Delucca
2 years ago
Kathleen Gallagher
2 years ago
This plumbing technician was fabulous. Hard-working, knowledgeable, professional, neat.
Great company and employees
Israel did a fantastic job installing my new water heater. He was fast, efficient and professional. Based on this experience I’d reach out to Big Blue for my future plumbing needs.
Called them at 8 am—technician on site immediately thereafter. Excellent communication, cost, and responsiveness. Five stars!!!
Mary Ann Maloney
6 years ago
Great job! Harris was on time every day and never stopped till the job was done. Thank you Harris and Big blue plumbing your the best!
Zack was very professional. The notification system that sends updates and the picture of the person coming on your house is a great process.
Justin Gastrich
8 months ago
Schedule you visit with Big Blue today, you don't want to miss out on an opportunity to meet Nick! Nick was polite, very knowledgeable, forthcoming with advice and definitely takes pride in his work.
Michael McKinnon
2 years ago
Nick Mini of Big Blue Plumbing arrived on schedule and debugged the problem with #1 injector pump of the two pump system in a matter of minutes. Both pumps are now working in tandem. So glad I called BBP.
service technician was prompt and very polite while giving estimate.
Tom Hendershot
a year ago
Our hot water heater was busted and Big Blue and Javier got to us quick and fixed the problem fast. Thank you so much for helping my family in our time of need.
Jorge Rodriguez-Choi
a year ago
the technician arrived at exactly the promised time. after endorsing a few documents, Javier proceeded to explain what he was going to do. during the work process, he kept me updated on progress and upon completion, sent photos followed by a phone call. i recommend Big Blue and Javier, a journeyman plumber if there ever was one!
Aziza McGlothen
4 years ago
I've been working with Big Blue Plumbing for two years now and I'm so glad I found such a professional and reliable company! The service technicians are professional and polite in demeanor and attire. I appreciate their uniforms and service vehicles--which make them easy to identify. They are tech savvy and send you text messages as well as email reminders (which include photos of the technicians coming to your home!) I am a realtor--so not only do I use them for my own home, but I recommend them to my clients as well. Brittany is always helpful and polite over the phone. Josh was the technician that came to my home and he was amazing! Did a great job in both my bathrooms, cleaned up behind all the work he performed--and left the area very neat--even whistled while he worked--we loved it! (He has a great whistle). Very satisfied with this company, will continue to be their long term client.
Had Paul come out for a estamate on a Saturday. He was very thorough in his thought process, explaind all details. Took the time to review different options and I had a price before he left!
Top notch outfit. Professional, friendly, courteous, thorough and friendly. You are in good hands with Ebony on the phone and Anthony in your home.
Armondo Cibrian
a year ago
I Contacted Big Blue Plumbing and several other companies trying to get a free estimate . Everyone offered a free estimate except Big Blue Plumbing. On top of that the guy only did walk around...I feel like I paid for a conversation wge Fito plimbing pulled up at the same time but they opened up the man hole and got on the roof to do a free camera inspection. When the BiG Blue Tech see this all he said that's another way to run the camera.
Beware they're inspection are not good and they charge you $79.
Other companies do ut for free.
Big Blue fixed my hydronic, subfloor heating system. The problem was quickly diagnosed and assessed. The technician was knowledgeable, professional and pleasant to work with.
If you have a hydronic system, or thinking of getting one, call Big Blue
I found this business from Angi, and I’m super happy with the experience. I had a kitchen sink draining slowly, and a water leak downstairs in the garage. Both issues were diagnosed and repaired before lunchtime. A lot of plumbers won’t even return phone calls for help, so I’m thrilled to find a company that is responsive and helpful. Thank you so much!
Prompt and excellent service. Tonni explained everything in detail and had the supervisor come out to verify what needed to be done. Thorough! I give Tonni 5 stars.
Mario Urquilla
a year ago
Big Blue was very communicative about the estimate and process, and Javier was extremely polite, knowledgeable, clean, efficient, and got the job done within the time frame and budget.
We’ve used Big Blue for years on our 100+ year old house. They’re always super professional, on time, reasonable priced and explain what they’re recommending and why in a way you can understand.
Melissa Swanson
4 years ago
Great service, very professional, friendly, and communicative!
James J Bovenzi
4 years ago
Great results! Very pleased with Shower Stall. Top notch work!
Tony MacDonald
2 years ago
Great experience from the very first phone call. Communication was outstanding. Nate was able to get to me early so they called to make sure it was OK. When he arrived he looked over what needed to be done, gave me a great price and once I approved it he got straight to work. I will be using Big Blue for all of my plumbing needs going forward.
Diagnosed the problem and fixed it quickly.
Hopefully we are finished with this issue.
Very polite.
All the guys at Big Blue have been excellent to work with. Good job team blue!!
Nathan Jones was the technician scheduled for my service and he was on time, professional, explained the service I needed and gave me options and recommendations. I am glad I contacted Big Blue Plumbing. Thank you to all who assisted in getting the job from answering my call, scheduling, service and billing.
I tried calling other plumbers. Either they didn’t answer the phone or my call went to voicemail. Big Blue Plumbing answered my call. They were courteous and friendly. Within a few hours there was a plumber at my door and the clog was fixed within 1/2 hour. This is my go to plumbing service. I highly recommend them.
Mark Lewis Wagner
a year ago
Giovanni was awesome. I had an emergency plumbing issue, Big Blue was there in 15 min. and he did some good darn magic. Thank you!
jennifer jacobs
3 months ago
I highly recommend Javier & Enrique for their prompt and excellent service. They went above and beyond to explain details to me which I really appreciated. Both really nice and polite guys.
Angela Mcintyre
3 years ago
Outstanding job. Big Blue is impressive. Took care of job that could have been complicated with ease. Done on time. Excellent customer service.
Noneya Bizness
3 months ago
The Plumber was on time and he took the time to explain the problem.
Giovanni was fantastic! He took a look at some minor plumbing issues I had, and told me the fixes were so simple that he didn't want to charge me. Incredibly honest! I'll definitely use him again with any other plumbing work in the future.
Very knowledgeable and ordered the replacement part quickly so my tenant can have heat once again. Called a bunch of different companies but none of them work on hydronic air handlers. Nick from Big Blue diagnosed the problem and ordered the replacement part in no time. Highly recommend them for hydronic heating
Giovanni could not have been nicer. Arrived on time, fixed the problem and consulted with me about a couple of other issues. I couldn’t have asked for better service. Previously Big Blue replaced all the pipes under my house. They are terrific.
Leki was amazing! He was thorough, and made the experience much more bearable. He was professional and worked quickly to solve the problem. The company ended up calling asking to move up our appt. We were thrilled!
Liz Rebensdorf
3 years ago
Actually had a good time, masks and gloves and all. Paul immediately found the problem on each plumbing issue I had, fixed it and went his way. He was efficient and gracious.
Carlton Osborne
a year ago
The grinder pump for our ADU stopped working. Big Blue was great about quickly scheduling us for service. Giovanni was prompt and professional and quickly resolved the issue.
Our pipe from the EBMUD meter to the house broke; I called around and Big Blue was able to come over that day - a Friday, late - after dark and cold. But Paul arrived, diagnosed, determined that he needed additional parts and promised to be over on Saturday morning. And so he was, shortly after 08:00. The whole job was done, we have running water again. Speaking with the office and communications in general were great, professional and pleasant. I'd use Big Blue again without hesitation. Highly recommended.
I can not stress how amazing this company is, and how very grateful I am to them.
Carol Cislowski
2 years ago
Nate was called for a repair. After evaluating the issues it was decided new toilets were a better choice. He’s a delight!
Lynnette Beall
3 years ago
Morgan Janssen
4 months ago
I was able to set up an appointment on the same day. Enrique showed up at the beginning of the rime window. He was very friendly and professional, asked a lot of questions, and fixed the problem. He also looked at some other things in the house and gave me some advice. A great experience.
I have scheduled appointments with two other plumbers but they didn't sow up. Than I called Big Blue Plumbing, Their front desk lady was great, I made an appointment, the two people came to my house on time and did the job quickly and efficiently.
Their rates are not cheap. Still I recommend them.
I had a damaged sewer pipe underneath the sidewalk in the front of my house in Alameda. Big blue plumbing gave me an estimate which I excepted. They did the work exactly as described, quickly and very well. The total price turned out to be less than the estimate, because some things wound up not having to be done. I appreciated that they updated the price based on the services actually provided. They identified that I needed a new incoming water pipe from the sidewalk to the house, and had no problems with me allowing my normal plumber to do that job. Their estimate For the new water pipe was significantly higher than what my normal plumber charged, and their estimate for fixing the sewer pipe under the sidewalk was quite a bit higher than what they actually charged. This is my only caution, is to get multiple quotes and discuss the job thoroughly so you understand all of the charges and what work is necessary and what work is voluntary. With this said the office staff was perfectly wonderful, and all plumbers and technicians that came to my house were perfectly wonderful also. Also big blue was able to come very quickly, while I was having trouble getting other plumbers to come at all for the sewer pipe issue. I can highly recommend big blue.
Very happy they work on hydronic heating systems, answer phones, arrive on time, can replace our system within 36 hours, and are polite and friendly. I was impressed with entire crew.
Called Big Blue on a Thursday when our water heater started to fail. They were out the next day to inspect and had installed a new heat pump water heater by end of day Monday - including getting an electrician in to run a 240v line. This in the midst of the ongoing lockdown. Great job. Thanks!
Lisa Chambers
3 years ago
Nick, as always, was prompt, sent a text with his photo so we know who to expect, and very polite. He is thorough in finding the problem and articulating the solution. We will always use big blue plumbing.
Mitch Varhula
3 years ago
I had a job that I thought might be too small, but thankfully not only did Big Blue take it on, they did it quickly, professionally and for an extremely fair price. Manny was punctual, polite and very clean. He even put on his own shoe coverings each time he entered the house, which as a clean-freak I truly appreciate.
I rarely write reviews, but this experience with Big Blue was so great people really should know about them.
In addition to repairing a toilet and the kitchen faucet, Big Blue re-piped my duplex. The reason I chose Big Blue was they had come out previous to this project to inspect the lateral sewer line for the duplex and although I would have replaced the lateral, the technician said it didn't need to be replaced. I appreciated their honesty. The team that re-piped the duplex was polite, knowledgeable, and punctual. The tenants are happy with the increased water pressure and I'm happy plumbing problems with that building are fixed.
Dante Ricci
11 months ago
I don't even know where to begin - I had an awesome experience with Big Blue and specifically with their field technician Javier V, who is an absolute rockstar. Javier was remarkably courteous, respectful, and professional throughout the visit - he answered my questions patiently and thoughtfully, and it was obvious that Javier was deeply knowledgable and experienced. He used creative problem solving on the spot to not only address the proximate issue (corroded pipe due to electrolysis) but to give us some flexibility as we build out an irrigation system for our garden. I was very impressed with Javier and very strongly recommend him to anyone looking for talented, knowledgable experts to help with their plumbing issues. Additionally, Big Blue's customer service was excellent, and their digital system for documenting their inspection results and prior work made for a seamless experience. Couldn't be happier - thank you Big Blue!
Barrington Lloyd-Lovett
a year ago
This was for a preliminary review, and Nate was absolutely stellar. He was thorough, explained everything in simple terms, and treated us with the utmost respect. I'm absolutely planning on going to Big Blue for all of our future plumbing needs.
E.B. Sandberg
10 months ago
They came out and did a very comprehensive overview of my issue (leaky tub drain). The tech was friendly and seemed to be very well informed.
Unfortunately, their quote was not competitive, so we went a different direction
Louis Francone
2 years ago
Excellent work. Good explanation as to what was involved. Very professional and courteous.
Joellen Piskitel
2 months ago
Used several times always helpful
Stan Shifferd
4 years ago
Great plumbers! Very professional and knowledgeable.
Jill Boornazian
4 years ago
Prompt, efficient, skilled personnel, and reasonable rates. This company also provides an expert supervisor in Nick Mini.
William Wolverton
2 years ago
Javier was able to rebuild an off brand shower valve with multiple cartridges so that is works like new.
Jeff wehenkel
2 years ago
We had a leak under our washing machine which we found out was coming from a clogged drain pipe. I found Big Blue online. I called and the next day Giovanni came out. He explained clearly what needed to be done. He was back in a couple of days and spent the whole day doing the repair. He always kept me advised along the way; we also had to make some changes to pipe locations. Giovanni did a bang up job. Our washer hookups are up to code and our leak is gone.
AR Entertainment
3 years ago
nick mini is a very personable and extremely knowledgeable with his profession. He made my wife and I secure in knowing that the job will be performed at high standard and in timely manor. Its refreshing to meet honest and caring people these days. So much of the time the opposite seems to be the norm. Thank you to Big Blue Plumbing for employing people like Nick.
Sincerely, Richard Kirbyson
Laurent Vauvert
a year ago
Way to expensive! Charged me 647$ to change a 14$ piece (Cartridge) on my faucet in my kitchen. Worker was professional, courteous and friendly, but the price is just Crazy! First and last time for me.
Representative was very efficient, was able to schedule a technician inspection the same day. Technician gave great advice, and options for our specific requirements. Overall very pleased with my choice.
Brenda Bronson
2 years ago
I found & selected this company because of the excellent reviews I read on Google Maos when our hot water heater needed to be replaced. We called their weekend call line Saturday afternoon & approved emergency weekend work service & were told to expect a call within 24 hours. When we didn’t get a call back by Sunday evening, I called again. Again I was told to expect a call soon. We never got a return call so Monday morning we found another plumbing service to replace the hot water heater (Bustos Plumbing). They replaced it that day. Likely this company’s work is good - but I don’t know because they never called us back!
Bridget Flanagan
a year ago
Excellent response to my initial phone call. Text updates to identify repair person who would be coming to my home. Javier Valdez was prompt, efficient and corrected the problems quickly. Very satisfied with Big Blue Plumbing
Anne Pagenhart
5 years ago
Easy to arrange service, nice with the advance warning of arrival with a picture of the technician, great service - clearly knew codes, the work itself, and how to explain what he did to an amateur who needed to understand it (it is my home after all). Very satisfied.
Sarah Custer
2 months ago
Agustin and Javier V were very professional, friendly and informative. They were prepared for anything. Will definitely use this service again!
Miya Yoshitani
3 years ago
The service at Big Blue Plumbing is exceptional, responsive, and fast! Paul Gerrard was a complete professional, and every person who helped with the job was wonderful, competent, friendly and helpful. Paul did everything he could to provide an accurate diagnosis, and expert advice with multiple options to fix our complicated radiant floor heating problem. They were all fantastic to work with and I am extremely happy with the results!
Elizabeth RIDGLEY
2 years ago
Terry Muller
4 months ago
Great professional service. Giovanni did a great job and explained the issue very thoroughly. I will be requesting him specifically next time!
Hamza was awesome- really came through in a pinch!
Mary Cirimele
2 years ago
Installed new radiant heating system.
This is listed as a 24 hour plumber. Called at 1130 after finding water coming down into my bedroom and reception tried to help me by making an appointment. Nice girl, but this is not 24 hour plumber
Big Blue recently provided service for my tankless system and radiant floor heating in my Eichler home. Nick Mini did an excellent job explaining all the details of what they do and advantages/disadvantages of different options for the future. I really appreciated the time he took to explain everything and answer my many questions. I highly recommend Nick and Big Blue. Serena and Lisa are awesome too!
Jenny Beltran
5 years ago
Very professional service over the phone and technician!!!!
Ralph Martinez
5 months ago
Enrique Luevanos, Technician with Big Blue installed our new thermal expansion tank. He was very professional, thorough and respectful during their entire process. The end result was great professional service by again, another great technician with Big Blue.
Ana Mascarenas
2 years ago
David Alexander
2 years ago
The technician was expert, efficient, neat, and respectful of the my residence. The company worked me in to an earlier appointment at my request.
Catherine Leavitt
2 years ago
Such a professional company. Excellent receptionist, good communication. Nick the technician came by and he was helpful, resourceful and knowledgeable. He put me at ease over repairs. I'm very happy he came out and his expertise shows!
Gregory Rogers
2 months ago
I had an emergency issue with our outdoor plumbing. Not only was Big Blue fairly priced but professional and timely too. This will be my go to company for anything plumbing related from here on out.
Thanks, Big Blue!
Jasmin Marcus
3 years ago
Professional and thorough.
Zondra Martin
5 years ago
When my furnace/heater went out March, 2017 I called Big Blue and they came to my home the same day. I received a detailed explanation of the problem, and their recommended solution. I chose the on-demand water heater and furnace system. I've had the system 6-months and I'm completely satisfied. I never run out of hot water! I love the new furnace/heater system too. My home is comfortable during the cooler season. And, just as promised, they didn't leave my home until I was completely satisfied with the service, system operations, etc. They cleaned up at the end of each day, so I was not inconvenienced or unhappy.
I recommend Big Blue for your plumbing and heating service needs.
Patrick Romani
10 months ago
Jaime was on time, very professional, did a thorough investigation and fixed the problem quickly
Nathan is an honest and intelligent technician, who gave me options to resolve my PVC drain pipe that was raised by a large tree root. I will also contact Big Blue Pluming in the spring about our internal pipes on the second floor.
garth williams
5 years ago
Quick appointments & ontime arrivals. Efficient but expensive. Experienced with radiant heating systems.
anthony charvet
a year ago
Nick and the crew are very nice and professional! Highly recommend these guys!!
Joe Delcuore
11 months ago
13k to change out a tankless water heater, what a joke. Scammers! Tried to take advantage of my elderly parents.
Larry McCroskey
5 years ago
BEWARE! Big Blue is a pretty immoral company. My landlady had has them work on the house multiple times and every time they are here they find a new essential project that HAS to be done and it always gets more and more expensive. Not only that, but on this visit they told her that her brand new water heater will have to be replaced after 5 years (despite the fact that she pays them to service it yearly). A water heater that only lasts 5 years is both defective and poorly maintained. With what they charged her to put it in, the assessment says a lot about their beliefs in the products they sell. She called another local plumbing company to come out for a second opinion (thankfully) and the guy said spending what they were asking to put in extensive new plumbing was superfluous given its age and location in our house. Maybe if the water heater was 10 years old, but not 18 months. In short, beware of their estimates! If it feels like they are taking you for a ride, they probably are.
I would like to publically thank Jack for fixing/replacing my toilet today. The toilet unexpectedly started to leak water all over the bathroom floor when he was inspecting my toilet tank leak. Jack quickly and calmly determined what needed to be done and got the situation under control. He gave me a couple of options to get it repaired, and I chose to get a new toilet. He arranged to pick up the replacement toilet and was back in less than an hour and a half ready to install. Installation went smoothly. I really appreciated his cheerful demeanor. I would recommend him to anyone that needs a unexpected plumbing repair.
Lloyd Petroelje
2 years ago
Ellen Siegelman
5 months ago
Vittorio didn't pressure me to install a new shower faucet knobs, but explained how I could use the existing knobs better. I appreciated that there was no hard sell, which I dislike, but an attempt to manage with what we have. I will use Big Blue in the future if the need arises. Thank you.
Michael Omalior
a year ago
Nathan arrived on time, was friendly and knowledgeable, worked promptly and efficiently, cleaned up, explained everything and finished quicker than I expected. Great job.
I had an initial visit with Big Blue Plumbing and received an estimate for several potential residential plumbing projects. Although I will need some time to review the estimates, I was impressed with the professionalism of the technician (Augustine) who visited as well as the owner of the company (Paul) who also came out for the initial visit.
They were patient, answered all of my questions, and took the time to explain how potential projects could be completed. They also were very knowledgeable and made sure I understood their suggested solutions to a variety of my plumbing concerns / issues. I haven’t determined if I will use this company yet, but so far, I am impressed with my initial dealings with them.
Joaquin was friendly, communicative and professional. He told me exactly what was going on, our options and potential next steps. He asked relevant questions and wanted to help get us the exact right product installed. I don’t know how a full water replacement could be a great experience but it was !!!
Maureen Nohra
4 years ago
Nick and Josh were very knowledgeable in finding the problem. Nick was patient with all the questions asked and offered simple answers. I’d recommend this team again.
nicholle rhone
3 years ago
VAHAN KURKJIAN
4 years ago
Owner Paul took the call. Great service, efficient and clean.
I had a broken sewer line at a rental property and received terrific service and clear communication from Nick Mini who led the repair (I was unable to be there personally) Thanks Nick! I appreciated their clear pricing and knowing whatever problems they uncovered (several 😫) would be handled thoroughly and competently. Highly recommend Big Blue.
Technician professional, courteous and on time
Yusef Malenky
6 years ago
This company is straightforward and easy to deal with. They are true to their word.
They fixed a leaky faucet and couple weeks later reconfigured the pressure relief and main shut off valves. Enrique was a joy to work with; he was the lead plumber for inspection and both jobs and was happy to discuss plumbing and more.
Monica Bill Barnes
8 months ago
Jaime was such a pleasure to work with. We were so happy with the entire experience.
Crispin Lazarit
2 years ago
Came out for a free estimate and then charged $79 for visit. estimate for a very small job over six times other bids.
Giovanni was excellent, he helped me learn about the problem, was patient, profesional and very courteous.
The experience was wonderful! Joe was fantastic!!
Nick and Josh did an outstanding job. They showed up at the confirmed time. They explained what the problem was and went over options that were available. They worked quickly and efficiently. They finished the job before the expected time. I highly recommend Nicka and Josh as well as Big Blue Plumbing.
Jerry Mitchell
2 years ago
Nathan did a quick diagnosis and repaired the leaking sink. Big Blue will be our go to plumber from now on.
erica Gleason
6 years ago
Harris the plumber was wonderful. He showed up at the appointed time, was easy to work with, explained everything and did the job. Thanks, Harris! Also, a real shout-out and thank you to Brianna, who promptly answered my query and was a gem on the telephone!
They did a great job replacing a faulty gas valve. Also replaced my old sump pump while there. Nate was super nice, very professional and got the job done effectively and efficiently.
Leslie Schoenfeld
4 years ago
Nick, Josh, Carlos, and Brittini of Big Blue did amazing work on my behalf. I needed a sewer lateral certificate from EBMUD and they did a great job securing it for me. I strongly recommend Big Blue to anyone who needs a top notch service oriented plumber.
Thomas Gorman
3 years ago
Javier did a great job. Fast and efficient with good communication about what he was working on. Thanks for the help!
Jack did an excellent job. Came in assess the problem, explained it to me clearly and complete the job in a professional manner. Great representative for Big Blue
Dennis Reichert
3 years ago
We received excellent, professional service from Manny
Trisha Stevens
6 years ago
Worked with my schedule and friendly workers
Richard Marill
5 years ago
Our condo in Lafayette has a hydronic heating system. Regular HVAC companies were not able to help but Big Blue Plumbing specializes in these types of heating systems so we gave them a call. Nick Mini has been great every time he has been out here. He's an honest guy and was able to diagnose the issue quickly. Highly recommend Big Blue!
Travis Lafferty
2 months ago
A tech was dispatched promptly, evaluated my hot water heater, and gave me a reasonable estimate. He answered my questions in detail in a professional and friendly manner. The
two man crew arrived on time the next morning and installed my new hot water heater without issues. Highly recommended!
Ebony gave us EXCELLENT service, and I would definitely recommend them. They well go above and beyond for your needs. This is the go to place in my book.
The plumber arrived as scheduled, was very pleasant, respectful and fixed the problem right away. Everything went smoothly and I am very glad I called Big Blue Plumbing.
Even though we didn't have the funds he tried to see what he could do and gave us great recommendations and did help clean out the problem
Andy Robertson
3 years ago
They never returned my call, even those their call center promised a response within 24 hours
Big Blue Plumbing they are just like family! So glad i have some one to effortlessly trust with all my plumbing needs. The customer service team makes me feel so comfortable just like I was talking to my friends that I’ve known for years. Thanks Big Blue !
Randy Schwartz
3 years ago
Nate was on time, super efficient and professional, and made quick work of our job.
I had another plumber that I was told was good, attempt to fix my Toto toilet. Nick from Big Blue came out and fixed in less than an hour. Great service.
John McManis
5 months ago
Our hot water heater kicked the bucket, and we woke up to nothing but freezing water to wash up the next morning. Starting from our phone call to Lisa the receptionist (How can I make you smile) through Giovanni Arredondo's inspection and he and Ruben Barron's installation of a new hot water heater and removal of the old unit, we had the pleasure of dealing with a service provider that was extraordinarily friendly, competent, responsive, and professional. We had hot showers by the end of the day, and we will never consider another plumber than Big Blue. Absolutely A+
On site for an estimate to diagnose a leak in the steam pipes.
We had a clogged kitchen sink and Nate came out exactly when he was supposed to, and fixed our issue right away. Will be using Big Blue in the future for all of our plumbing needs!
Douglas Pelton
7 months ago
Will evaluate quote
Zack used his expert knowledge to solve the problem and left us completely satisfied with his service
Our tankless water heater stopped working out of the blue. We had Big Blue Plumbing install a brand new system. Nick was able to do the work across 2 days and made sure everything was working and answered all our questions about the new system.
Marianne Brown
a year ago
Jaimie was excellent for me and your company; he found 3 thing he thinks I should buy and have installed!
terri chytrowski
3 years ago
Therese Silva
2 years ago
Angel helped us figure out a plan to fix our waste and overflow in our bathtub without tearing out our tub. He was friendly, responsible, and professional. We are still in the planning stage for this repair. We appreciate Angel's help.
Cindy Collier
4 years ago
Nick and Nathan arrived in a timely manner. Nick explained professional and in detail what need to be done. They performed the work and kept me apprised the whole time.
Gloria Kaplan
6 years ago
We have a small one-story mid-century-modern » house that sits on a concrete slab and is heated radiantly by hot water flowing in tubes buried in the concrete slab.. The 60+ year-old furnace that heated the flowing water had failed. We were recommended to Big Blue as the East-Bay experts on this kind of radiant heating. Their recommended and executed solution wasn’t cheap but we now have, instead of the old furnace and water heater tank that were stuffed into a tiny room in the middle of our house, a state-of-the-art Energy Star unit that heats our house and our hot water, and we feel that we’ve made new friends with the small crew of very competent and very friendly people from Big Blue who did the work.We recommend them enthusiastically
Jack has been helping us deal with poor plumbing and offering lower cost ways to get our plumbing working.
Connie Calderaro
a year ago
Just estimated
Joseph Curran
2 weeks ago
George and his partner Augustin are arguably the two best plumbers in Big Blue’s employ. They were punctual, friendly, knowledgeable and highly skilled professionals. They worked as a team to complete a series of plumbing tasks in my home. They are top notch fellows; the kind of guys you’d want at your family’s backyard barbecue.
Both gentlemen took great care in putting on surgeon’s booties before entering my house and were extremely respectful of my dog and children. They communicated with me at every step of the project and did an outstanding job of cleaning up when they finished.
Big Blue is my go to company for plumbing. You can’t do any better than the dynamic duo of George and Augustin, brute strength and know-how.
Javier Valdez installed our replacement instant hot water heater tank in a few minutes and it is working fine. He also checked our water pressure. I'm very pleased with Javier Valdez and Big Blue.
Great repair on a tricky boiler-related water leak. Thank you, Enrique!
JULIA CARRASQUERO
2 years ago
Richard Bierman
a year ago
Very professional, hard worker took the time to protect my property
Valentin Iota
2 years ago
Nate was awesome. Professional, nice, fast and made us feel comfortable that we no longer have a gas leak. Definitely recommend!
Nate was very thorough and very well informed.
Enrique from big blue plumbing helped us with our tankless water heater installation. While he was here he did a thorough inspection of our entire plumbing system. He answered all our questions and concerns. He did a fantastic job. Highly recommend Enrique!
Heather McCracken
8 months ago
Big Blue has always been a good choice for our plumbing issues. Very responsive and quick to solve the problem.
Paul and Giovanni are amazing!! They assessed my issue, provided details about each option and then made sure that the installation was immediate and well done. This is my second experience with Big Blue and I would call them every time!
Andy Martinez
2 years ago
Nate was on time, professional and personable.
He helped to narrow down the location of a gas leak
We are having them replace our water heater. Technician was very knowledgeable.
They were an excellent service provider, prompt to the job site, understood the necessary task and what it would take, and was able to finish it within the allotted time of the appointment. Excellent work all around.
Grand Central HOA
4 years ago
Harris from Big Blue plumbing came today to our 3 story condominium to investigate a leak from a second story unit bathroom to a first floor unit bathroom. He was on time, we received notice that he was on his way with a picture to identify him. He was here about 30 minutes but was unable to recreate the problem. Since all the pipes were pretty new it was difficult to identify exactly what problem was. If the problem occurs again we are to call Big Blue and they will return. He did not even charge us for his time. Will definitely be contacting them in the future for plumbing needs!
They charge $1400 for replacing a small exterior ABS standpipe! This is out of this world.. Got one in hardware store for 50$.
These guys have been great! Super respectful and hard-working. I even had to leave a few time while they were here and felt comfortable with it. Luis was the head guy, but Ryan was here everyday and led all the work. Very friendly and knowledgable. We went with them because we were able to get an exact quote beforehand that wouldn't change- which was more reassuring than the other quotes. Would definitely hire again
Big Blue provided repairs and maintenance for our home's hydronic radiant heat system. They are very knowledgable with these systems, they came on time and completed the work within the estimated period. We are quite satisfied with Big Blue's work.
Augusta was quick to respond and let me know what was going on and what he will be doing. Completed the job in one day with all the signatures. Very satisfied. Thank you
Sheila Tolbert
4 years ago
They were on time, friendly and very knowledgeable. We will definitely use them. We are waiting on the contract.
patti peterson
7 months ago
I contacted Big Blue yesterday for a stopped up drain in my bathroom sink that I was unable to clear and got a next day appointment. Giovanni arrived well within the time he was expected. He assessed the drain and took the time to listen to my explanation regarding the drain behavior. He explained two possible causes of the stoppage and again answered all of my questions. Once he began working he was finished rather quickly and the water was running freely. He then took the time to teach me how to care for the drain and prevent the build up of the gunk that causes the slow down and eventual stoppage of the drain flow. Giovanni was careful of my property and cleaned up his work area. This is the third time I have used Big Blue over the last few years and have been very satisfied every time. Plus, they are local!
I was texted that the technician was on his way to my rental. After waiting quite a while outside the house, I called Big Blue and was told they were having lunch. It was almost an hour after the text that they showed up. They did make it barely in the time frame, and i was very pleased with the work that Mike Padfield did. I had expected a text or call when they were close to showing up, not while they were still having lunch.
Would recommend Javier. He was on time, diagnosed my problem, advised regarding parts need, found and part numbers. He was courteous, helpful, and knowledgeable. I would request Javier again.
Especially this young man Agustin is very patience to find out the problem and fix the issue . He spend over 4 hours to complete his job. His is professional and very friendly. Big Blue Plumbing is so luck to have such a great employee. I will give him 5 Stars for what he done .
Nathan gave me a quote of $366 to extend a water heater pipe. I got the twenty minute job done for $50. He was way overpriced
Basem Istanbouli
10 months ago
Nate came to help us with our new house. He explained everything to us and let us know of all the issues we needed to get fixed. He was extremely kind and attentive to details. Would recommend him and this business to anyone looking for plumbing services.
Mary Beth Uitti
a year ago
Javier came promptly and did an excellent job on our garbage disposal and toilet. Highly recommended.
Rodrigo did most of the work installing our new water heater and came back today for the city inspection. He did a great job and is very friendly and helpful.
Jermalen Marmon
2 years ago
Jerry L Garcia
8 months ago
Thank you for sending Dylan and Enrique they did a fabulous job I love him to piece and send him again
Mario Salinas
2 years ago
Joaquin at Big Blue Plumbing was very friendly and had strong technical knowledge of what needed to get done. He gave us options to consider and showed flexibility to move forward with only that which we could afford at this time.
He also made recommendations for future work and provided us with a very professional proposal broken down in detail.
I
Javier Santamaria
a year ago
The best
Victor Weisser
4 years ago
They replaced the connection from my house to the mainline sewer. They came on time and did the work in record time. Worksite left in perfect condition. Work seems fine, but haven't really had time to test it out. They are not inexpensive, but they sure know their stuff and get it done!
Bonnie McManis
a year ago
Quick reply. Service outstanding. Nathan very warm and took great care to explain options. Complete repair done in 2 hours including run for older part. Great experience. Bonnie.
Big Blue Plumbing made us very happy with the repair work, the service quality and the professionalism demonstrated.
Thank you for a job well done.
Joaquin and crew were very conscientious about the dust and cleaned up everything before they left. They explained the problem and how they were going to repair it. The estimated time frame to complete the work was accurate and fit within our schedule. As an ex-plumber, I am very happy with their work.
As a first time customer, the owner made sure to stop by during the initial quote and introduce himself and the technician who would be working on the project. They stayed longer than expected to go over our whole plumbing system and make an educated guess of the source of our gas leak. The technicians came back the next morning and completed the project and did an excellent job. The leak is fixed and we are very happy with the service provided. I’ll add that both Gary and Lisa in the admin office were extremely helpful over the phone.
Claudia Martinez Soto
a year ago
Technician was very knowledgeable and helped me understand my options.
Beverly Morgan
3 years ago
He was pleasant, on time, precise, efficient, and solved the problem with explanation quickly. Thank you.
Ruth Ehrenkrantz
a year ago
Jamie and Enrique explained the work to be done clearly, including showing me photographs of the issue taken under the house. They arrived on time, did the work, cleaned up afterwards, informed me of additional issues to consider and we're a pleasure to have in my home. I would call big blue again for other work and wait for Jamie and Enrique to be available before booking the next project. Thank you.
Kathleen Sulli
7 months ago
Giovanni was awesome. Put up with my bad mood (basement flooded). i ended up smiling. One plumber gave up on clearing the storm drain. After Giovanni investigated, it was clear the other plumber was going about it the wrong way. The problem was a dead sump pump. New sump pump cleared out the drain
James Gibson
11 months ago
I contacted Big Blue Plumbing on September 7th and was greeted by Gary East who really put my mind at ease with his delivery of what Big Blue offers and then promptly answering all of my question with an enthusiastic and deep concern of my water leak issue. Because of this, I quickly made the decision to contract Big Blue for the job and have not regretted that choice. Gary thank you and because of our attitude, Big Blue will become a fixture at my facility. :) Thank again for your help and patience. James G.
Charity Harris
3 years ago
services very good value my time .
Everything was very professionally done in a friendly manner. I would highly recommend Big Blue and Doug Webber to my friends.
Gábor Berényi
5 years ago
Very expensive. $70 to say hello, the actual project (placing a washer) in the thousands of dollars. Other plumber offer the same for a portion of this cost.
Came for an emergency visit; fixed the leak quickly, professionally; received estimates for other non-emergent issues to be dealt with later. Thank you Big Blue and Paul Gerrard
Charles Debbas
2 years ago
Nate was amazingly courteous and kind as well as super talented
I would highly recommend him and call on him in the future.
Kevin Beachem
2 years ago
Reliable. Estimate was clear and comprehensive.
Ylond Miles-Davis
2 years ago
Rodrigo Hernandez
5 years ago
Nick J. Merrill
9 months ago
Big Blue Plumbing was responsive, professional, and they communicated at every step of the way. I would certainly use them again.
Like others have stated in their reviews, my Plumber was a complete no show and wasted my time and my neighbor's time. It started off nice, with a friendly phone receptionist, however it turns out they are just a call center handling the phone calls, which the woman on the phone even confirmed(not the same as someone working at the company). In my opinion, they're a total hack.
Michael Bates
3 years ago
Rodrigo,
As always does a terrific job.
thanks.
Mike Bates
Julie Polak
10 months ago
Had a wonderful experience with Big Blue Plumbing regarding a gas leak in my kitchen. The technician arrived on time, did a thorough examination of our gas pipe system and fixed the leak. He was very knowledgeable and very friendly too! I will definitely use them again for any plumbing related issues. The service was also very reasonably priced.
Augustin was very professional and knowledgeable about all of the issues I presented to him. He explained what he was seeing, presented me with a plan should we go forward and explained the quotes.
andrew carpentier
3 years ago
Mr. Ginovenni, the service man is a good worker, polite and patients and answer my questions. I recommend him with my thumb up .
Kerry O'Banion
3 years ago
Outstanding. Faced with an old and very complex hot water system (including solar thermal), Paul and Nick dove right in, diagnosed the dysfunction and got things working at what I consider a very reasonable price.
Very very professional and competent
Advised that the house sewer pipe needed replacement to conform to local regulations.
Also that the backflow needed an upgrade.
Had a great experience with Giovanni_1 at Big Blue. They fit us in at the last minute when we had a leaking pipe, explained potential causes for the leak and took a staged approach to diagnosing and fixing the issue. Giovanni was really patient taking time to explain the issue to both me and my spouse and checking to make sure everything was really fixed.
Joshua Terrill
a year ago
Nate replaced and installed a failing garbage disposal. He was very professional, on-time, and got the work done and had everything fixed quickly.
james la rossa
a year ago
Nick showed up and repaired my broken garbage disposal and fixed my faucet for FREE!! This is why I chose them to come back and do the major work of fixing the pipes under my sink that were installed incorrectly. Professional and friendly. Look forward to working with them again. Highly recommend!!
Very professional and knowledgeable. They weren't rushed as I find many contractors and workers to be. We had a another local plumber not do such a great job before, and Joe had one look and an easy fix so we could move our stove back to the wall and finally open our dishwasher all the way. Pardo replaced our toilet seamlessly at our condo as well.
Now, in our new home - Big Blue is our go to plumber. Paul works with us to brainstorm ideas and works with our budget to meet our goals. Recently, they re-piped our upstairs, installed a new sink, installed a new vanity, and got our hydronic heating working. They communicate well every step of the way. An added bonus is their dispatching texts so you know when to expect them.
Fast and good work! They even fixed a problem quickly and cheaply when they could have gone for so many more expensive options. Fantastic people, would heavily recommend!
My hot water heater broke unexpectedly - leaking water everywhere and growling at me. I called Big Blue Plumbing and talked with Lisa. She was so nice - I was pretty freaked out to be honest and after talking with Lisa, I new everything was going to be fine. They came out quickly, explained everything and I had a new hot water heater installed about 4 hours later. Javier was professional, efficient, and kind. Thank you Big Blue, Lisa and Javier!!!
Nina Schindler
a year ago
Great experience - I really liked the technician who came out - Nathan, nice, professional and helpful. Good experience for me. Will call on Big Blue Plumbing again.
Enrique Luevanos
9 months ago
Enrique was great.
michelle jurika
10 months ago
Giovanni #1 is a five star professional who works methodically, fast, and knows what he is doing every step of the way.He is super courteous, patient, takes time to explain what he is doing, would not leave the job until everything worked perfectly as promised. He is warm and friendly and a pleasure to work with. He is the reason I am now a new fan and customer of Big Blue. Michelle Jurika ( new customer)
Ronel Marcellano
5 years ago
Amazing customer service, outstanding communication, and above average professionalism! Highly recommended for all your plumbing needs.
Elizabeth Laboy
2 years ago
Rick Rodriguez
4 years ago
Horrible. Waited two days for appointment. 20 minutes before scheduled appointment I get a call canceling the appointment. No alternative offered except the following week. This company is overrated. I would never call this company for Plumbing service!
Amazing work! Fixed our water heater easily! Paul is the best
The best group of folks you could ask for! From the front office - Brittnni, Terri to the field crew - I see you Nick, Josh, Carlos, Guillermo, and Rodrigo!
They made what was a nerve racking, stressful situation as pleasant as was possible.
I don't typically write reviews folks, but am obligated to acknowledge the superior service I received from EVERYONE at Big Blue. I'll never work with another company ever again. They too should be your go-to to handle all of your plumbing concerns. I can't thank you guys enough. Keep up the good work!
Eric Winters
8 months ago
Joivanni and Enrique are super professional, communicative, and hard working. Thank you for fixing our backup!!
Paul is extremely experienced and knowledgeable. He installed a radiant heating system on our home, as well as an on demand water heater. We were very happy with his work and recommend him highly
Vernon girtler
2 years ago
Pia Benvenutto
6 years ago
Zack is professional and knowledgeable and always ready to help. Thank you BBP.
Excellent! The work to be done was clearly explained by Javier and he patiently answered all questions. The leak was found and repaired.
They were very punctual and transparent. They communicated well and did everything in a timely manner.
Ryan Schneider
a year ago
Giovanni was the plumber that arrived. He did a great job fixing a leak that I had. Even had to pull the water meter out.
Diane Neptune
9 months ago
Javier has been a great help! He explains everything clearly and does a thorough job.
Very easy to work with!!
He had to go out and get special parts for nonstandard pipes and then devise an ingenious solution, but he didn’t charge more for all this extra effort. We’re very happy with the work.
Franco Diamond
a year ago
Arrived on time. Nathan was professional, knowledgeable and friendly. He assessed situation and made the correction needed and diagnosed for future recommendations. Everything took place as was discussed on phone.
I have found my plumber for future needs. Very happy .
Thank you
Brian DeGrego
5 months ago
Big Blue has responded twice to our 4 Plex, Same day to unplug a Shower Drain, Just the other day replace a leaking Faucet.
Big Blue: Transparent Pricing, Quality Work they stand behind, Extremely Quick Response Time,
Big Blue Comes the day the say and on time, Try Big Blue Your gonna like them!!
Did a review of a slow bathroom sink. Vent and trap need reconfigurating. Will return Monday.
Ariana Martinez
4 years ago
Deborah Fowler
5 years ago
Elmer Strasser
a year ago
Giovanni was very professional and a pleasure to work with. The repair was to fix a clogged kitchen sink drain. I would recommend Giovanni .
On time, pleasant, explained plumbing issue, give options, fixed it, and cleaned up.
Javier, Nick and Chris found the issue and got the plumbing replaced and corrected some issues like proper venting for our drain lines. Happy customers thanks again guys.
Jason Stallings
a year ago
Jack Liu was was extremely knowledgeable, friendly, and very professional. The next time I have any issues with my plumbing I will be calling big blue and requesting this technician.
edward Hambrick
11 months ago
Gregory Newman
a year ago
Nathan Jones was Cordial and thorough and did superb work 👏 God forbid if anything else comes up but he can always return.
They fit me in for an emergency repair the next day. I am very happy with the service.
on time, courteous, efficient, good work!
Ronald Henry
4 months ago
I needed a lateral leak test. Nate arrived promptly and knew exactly what to do. My situation was a little complicated but Nate had options for every problem. Very professional, very knowledgeable. I would recommend Big Blue to all my friends.
Anne Marie Allen
a year ago
This is the second time I have used this company. I have been happy both times. Javier, our technician is professional, prompt, and very nice.
Susan Gonzales
2 years ago
Upon arriving, Nate determined that is was more cost effective to just replace the bathroom faucet with a new one. He worked quickly and left our bathroom clean and neat.
I highly recommend Big Blue!
The receptionists are pleasant and easy to talk to. Text and email appt confirmations are great. Service rep was great.
Big blue plumbing is great ! I called about my leaking faucet and Brittni was so nice and helpful. Awesome customer service, i would recommend to anyone needing plumbing services.
Big Blue is still the best! Super prompt and totally professional. We’re returning customers and don't plan to go anywhere else for our future plumbing needs.
Tammy Peterson
2 months ago
Plumbers are professional, quiet and respectful. I enjoyed working with them to replace our water heater.
These guys are on time, professional, and knowledgeable in every aspect of the trade.
Needed my leaking garbage disposal replaced urgently. I got a next day appt! My technician Jack was not just on time but early! I had to run out for 15 minutes to get a power cord— other than that he would have been done with the assessment and install in under 45 minutes! Phone staff were super fun and bubbly. Highly recommend — if you need a proper, waranteed service (I could probably install a garbage disposal myself or with a cheaper handy man, building manager wanted it done by a pro.)
Robert Shaye
10 months ago
Giovanni from Big Blue was very helpful and knowledgeable. He helped uncover a difficult leak and truly concerned about solving our problem. He even called me back the next day to talk through some additional questions. Terrific service and kudos for Giovanni for his attentiveness and great representation of the company.
Josh was thorough and did a great job of troubleshooting the problem...
He answered all my questions and explained all the what’s and why’s that I had...
Nick, Marius and Josh have all been a extremely helpful and courteous.
I’m glad to have had their help...
Grant Christopher
a year ago
The service that my technician, Agustin provided was amazing. He was punctual, professional, and knowledgeable. He kept me updated as he completed the work and was friendly throughout. Agustin offered the highest level of service that I have ever received for this kind of work and I am glad to recommend him to anyone seeking plumbing services. Overall, Agustin was thorough in his work and I’ll definitely be requesting him for all future plumbing needs.
We've been using Big Blue for 10 years. They are great. Giovanni just helped us out. Great service!
The receptionist was courteous and professional. I had a hot water supply line leak. Nate, the tech assigned arrived at the stated window by the receptionist providing same day service. Nate had face mask and put on shoe covers before enter the house. Would recommend and will use again for future plumbing needs.
Frieda Harter
4 years ago
Della Gutierrez
4 years ago
Dear Paul and all Big Blue Associates,
In response to your request for feedback on our recent experience with the Big Blue team during our boiler replacement and water heater project. As a property manager and owner, it is seldom we cross paths with a company that demonstrates the care and dedication your crew showed when our water heater for a 22-unit building gave up only days before the scheduled replacement. During the project, Nick answered and responded to every panicked call or email in record time. Nick’s reaction through every step of the process made you feel he and his team were sympathetic to our situation and they would do whatever it took to restore our systems, and that’s exactly what they did.
Nick responded to the emails I forwarded of residents complaints and feedback on the new system. By using his problem-solving skills and seeking knowledge about a 65-year-old building, which no doubt was time-consuming and frustrating, he was able to fine-tune the new system to our resident's satisfaction. What impressed me most about this experience with both Nick and the crew, was everyone remained positive throughout the project. I never heard or witnessed a negative attitude, and the residents even commented on their positive interactions.
Your team respected our property and cleaned up each day before leaving, and asked for the building’s paint color so they could paint pipes added to the exterior of the building. They were friendly and responsive when passing residents asked them about the project. I can honestly say that over the years I have worked with only one other vendor who extended the care and dedication you and your team showed during our emergency. I want to commend you and Nick for your leadership in building a strong and cohesive team, and please pass on our thanks to all crew members.
Happy Holidays to all of you at Big Blue, and we thank you for dropping everything to help our residents and us. You exceeded our expectations, and we look forward to working with you on our next boiler replacement project (hopefully a non-emergency plan!), and the upcoming solar installation.
Sincerely,
Della Gutierrez, CCRM
Black Oak Properties
Twice is Nice! Second time using them. Excellent again.
Nick was helpful and knowledgeable. Will definitely see you guys soon!
Chris Pagniello
2 years ago
Excellent service. Nathan was great also. This our second experience with Big Blue and are very happy with the work.
Loved Big Blue..responded within 10 minutes of submitting my request. The plumbing expert arrived in 15 min. Wonderful service. The plumbing expert Javiere Valdez was very knowledgeable, helpful and also courteous and respectful.
Our water heater was leaking and they came within 12 hours to fix it and replace our 20 year water heater. Nate was our plumber and he was amazing. The owner of the company, Paul also stopped by to check all of the work. Both also gave us some advice on another issue we have in our house with a leak in our bathroom. They gave great service and we really appreciate their work. Also loved that they texted us when the plumber was on his way as well as his name, picture and a little bio about him. We will definitely use them for the leak in our bathroom and any further needs.
John Stenhouse
3 years ago
Had issue with toilet Javier came fast great job
Jaime was professional, pleasant, explained everything and the cost to repair toilet was reasonable. I was disappointed that it would cost +$200 to get a shower head installed while he was here, but that's company policy. I made an informed decision to not do that.
Mary Christopherson
4 years ago
They went out of their way for my emergency. Will call them again.
Excellent service!!! Above and beyond anything I have experienced before. I didn't even have to argue for the warranty, they just provided it.
Problem solved! And all under the warranty.
Big Blue did a great job!
Anthony got a lot of things done all in one day. And he did a good careful job too.
Looking forward to having them back for more plumbing work during our remodel.
Friendly and efficient. Did a great job of explaining details and listening to questions.
kimberly adams
a year ago
Giovanni was quick and did a great job explaining what needed to be done. Was fast and thorough.
Shawn Chartrand
5 years ago
Excellent work and excellent people. Thanks to Big Blue for helping keep our home in good condition and working well!
Gregory Hurst
2 years ago
Paisley Strellis
a year ago
I am so glad that I called Big Blue. Every staff member I interacted with was knowledgeable and helpful. They explained exactly what to expect from the initial appointment. Augustin, the technician who helped us, exceeded my expectations with his patience and professionalism. It was a very hard job - a 100+ year storm drain system with no clear outlet - and he worked on it methodically and cheerfully explaining what he found every step of the way. 10/10 would recommend.
Jaime was fantastic and was very personable and easy to talk to. I would recommend him to anybody and use him again in a second.
Paul and West were very nice and personable and answered all of our questions about our water heater replacement. We discovered our 15 year old water heater leaking at 1 in the morning. They came in on short notice and seamlessly installed the new water heater after a short and professional in-home consultation. Everything was set up by noon. Great experience working with Paul, the owner!
Leslie Schoenfeld
5 years ago
Zach did an outstanding job addressing a water filtration problem in my home. He went the extra mile to assess, research, and determine a resolution to the problem which wasn't straight forward. He then worked with staff to implement the solution in an extremely professional and graceful way. I strongly recommend Big Blue to anyone who is trying to engage a great plumber. Big Blue's expertise and quality of service sets them apart from all other plumbers in the area. I can't recommend them enough.
Shirley Turnbo
6 months ago
Expert, knowledgeable, professional and hard working person and team.
Had a significant water leak between floors. Called Big Blue and Paul and Javier were out the next day. Were able to identify the source of the leak after some skillful detection. Javier and Hammad came back the next day. At first I was a little reluctant after hearing some conversations. Javier very patiently went over everything they did. Paul later showed up and checked out everything. All was good and now three days later everything remains good. Their service is professional, they clearly are skillful, they clean up the work site, and they are timely.
I think so much of their service that I have signed up for their annual maintenance program. Big Blue Plumbing will be my plumber of choice from now on!
Nate is very professional. Work done efficiently, kept me informed, resolved problems.
Mickey Branca
8 months ago
Was supposed to receive an estimate for the repairs yesterday. I didn’t receive it yet.
Andrea Trucios West
3 months ago
Enrique was great! On time, professional, friendly- he helped detect the leak and offer solutions.
Cindy Bromberg
5 years ago
So far I have been extremely pleased with the professionalism and promptness of my estimator and expect to be equally pleased once the project is completed.
Hilary Jaques
4 years ago
Quality job. Done quickly. Pleasant. Arrived on time
Nick knew more about solar plumbing than anyone I’ve talked to for the last 20 years.
Sylvia Tedesco
2 years ago
I called Big Blue to repair my water heater which wouldn't relight, and was very impressed with the professionalism of Technician Nathan Jones. More than on time, Nate arrived and contacted me a half hour early. Fully prepared to replace my flooded out burner, Nate attempted to relight my pilot one more time, and it worked. He didnt try to upsell me and convince me to replace the burner anyway. Instead he gave me an estimate to replace the burner, made some recommendations for other areas of improvement, such as a sump pump to avoid potential flooding again, and gave me an estimate for that. Best of all, he didn't charge me for the simple fix, and instead used the service call as a complimentary job estimate and quotation. Awesome! Thanks Nate, for the excellent service! I will definitely call upon Big Blue again for any future plumbing needs, and I would highly recommend Nate to anyone for service.
David Shimabukuro
4 years ago
Arrived during the scheduled time. Answered all my questions. Reasonable pricing.
Nate was amazing! He arrived on time and took care of our clogged sink in no time! Highly recommend.
The technician is very knowledgeable.
I'd like to compliment Nate, for the excellent service he provided me. Nate's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.
He was very professional and answered all my questions. Such a commitment to great customer service is to be commended and the quality of work was excellent. Thanks
Augustin always professional and friendly. Never leaves until he's done whatever he can to fix the issue.
Susan Merrill
5 years ago
Very helpful and pleasant
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