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I own a condo in Elizabeth that I have not had a chance to stay in for quite some time and for whatever reason I had terrible leaks in my vanity! I called Elizabeth Drain Service to troubleshoot the problem I was referred to this company by a friend that I really trust because he had a similar problem at his house! One thing that lets me know I will most likely choose one company over the other is definitely customer service if you answer the phone politely and if you talk to me with respect I won’t even shop the price around you would be surprised @ how many businesses fail at this simple step! EDS nailed my customer service test and the representative was very knowledgeable and damn near knew exactly what was going on and immediately scheduled my appointment for the same day! The service technician came to my place and he was in and out faster than I could say Elizabeth Drain Service lol and the whole time the leak was because all of the shut offs in my bathroom were no good so he replaced them! He was very kind & professional. I really appreciateElizabeth Drain Service for the wonderful service they provided for me and I’m glad my bathroom is not leaking anymore! Thanks a million EDS I will definitely recommend this company to all my friends, family, and the whole wide world if I could! Lol

My hot water heater was old and began to leak. Elvis came right away and was very professional. He had my new hot water heater installed in no time, and answered all my questions! Thank you Elvis!

When our heating got faulty and most of the contractors were busy, these guys understood our emergency and sent two guys right away. They were knowledgeable, respectful of our home, and did a fine job. Would surely recommend them to anyone.

My shower was backed up and not able to be used. I called Rich’s and came out promptly. Not only was the office staff very professional. The technician was very professional and nice as well, he cleaned up afterwards and gave me recommendations as for it not to happen again. I will definitely be using their services and recommending them to everyone I know. Thank you Rich’s

Quick, effective, responsive, and satisfactory in every job. Highly Recommended.

I was managing a commercial construction and came the part where we needed a trustworthy plumbing and HVAC company that can handle a contract for the whole building. It was a longterm commitment.

I compiled a list from Google and Yelp and compared their quotes. This company was the most suitable. I had a chat with the manager to discuss terms, and everything went smoothly. Within a week, their team of plumbers and technicians started working on our site.

The American Way's team didn't miss a single day of work, they were always on time, and always very jolly and friendly. It was an exceptional experience working with these guys.

We recently moved into our new home. We thoroughly inspected it and had it checked from professionals, and all was good. After a month, I noticed that there was a leak in the upstairs shower which was trickling down towards the bedroom ceiling. I don't know how we or an entire team of professionals missed it.

Anyway, I hired this company after careful consideration. They quickly got me an appointment. The plumber had to remove a bit of sheetrock to fix the leak. Now, peace is restored in our home. A great experience.

So i did not hire these people to do anything, it was all the owner of my apartment building. I got a lot of things to list off so #1 these people do not finish their work on time properly. So one Monday morning they barged in and took all the old radiators from all the apartments in my building, and completely damaged my floor dragging them out of my apartment. #2 they are very unprofessional, if you ask them when they would be more or less done they respond with hostility and rage about being overworked, understaffed and underpaid. Which i totally understand, but do not take it out on your customers. #3 they are very messy, they drilled holes through the wall and did not clean up the shavings left behind. #4 about 2 months later after they started said project still it has issues, now they gotta start all over again to see where one of their many negligent employees messed up the water heater piping. I wouldn’t recommend hiring this company in the slightest even if i owned property, they cause more damage than fix anything.

American Way is the best! They came within an hour, fixed our air conditioning within the price they quoted us and in the quality we expect. Their technicians are very courteous and even cleaned the work area before they left. Our family recommend their service.

They send me an email saying it’s time for my service appointment. I respond. Several times. They send same original reminder. I try calling. Many weeks of non-responsiveness later I’m still trying to get them to come to me. The office staff don’t take messages or coordinate. And “the supervisor” always has issues. Service is good if pricey — if you can get them to show.

tried this local plumber but they were as bad as my last plumber - he wasnt able to clear my pipe but still charged me a ton of money - dont use this company - i do not recommend them at all.