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Ivan and Mike were very responsive to a plumbing issue in my basement. They quickly fixed the issue, cleaned up the area, and couldn’t have been nicer. Highly recommend!

We talked on a Friday, i called on Sunday to confirm for Monday, never heard from him. On Monday, he didn't even make an attempt to contact me either.

They came out same day to fix a leaky sink and blocked pipe. They were just amazing. They were happy, professional, informative, polite, respectful and efficient. They are now my go to plumbers. One decision I won't have to make in the future!!!

I woke up and our kitchen sinks are clogged, the dishwasher was overflowing and even the washing machine had water coming out of it even though it wasn't running. Yuck.
I looked on google and found American way . I called them and a service man came out to the house about 40 minutes later and took care of everything. He is very clean and friendly and fast.
He did a great job and the price was reasonable.

I called them for a clogged pipe and they responded within 30 minutes. They cleared the pipe and installed new ones. Affordable, they worked clean and quickly.

I was managing a commercial construction and came the part where we needed a trustworthy plumbing and HVAC company that can handle a contract for the whole building. It was a longterm commitment.

I compiled a list from Google and Yelp and compared their quotes. This company was the most suitable. I had a chat with the manager to discuss terms, and everything went smoothly. Within a week, their team of plumbers and technicians started working on our site.

The American Way's team didn't miss a single day of work, they were always on time, and always very jolly and friendly. It was an exceptional experience working with these guys.

Highly recommended. They returned my call within 30 minutes, came out the next day (I called at 5pm on a Wednesday and they were here at 9 am on Thursday), and spent several hours with me assessing the problem, eventually discovering that my furnace was cracked and leaking on the inside. The tech was friendly, communicative, and very clear about all my options and their estimated costs. The price was very reasonable, and I would absolutely use them for any future needs. So glad I found these guys!

I just want to thank the electrician who came over to my house last week to replace 14 outlets in the first floor, after discovering the problem was the old outlets in one of the bedrooms. Some of the outlets were malfunctioning, causing some of the lights to flicker in other areas of the house. Or half the house would be out of power due to a short circuit. These new outlets are not only stylish, they're a step above making sure my family and I are living in a safer, more up to date environment. Even though the job was costly, I still saved a pretty penny with the membership I'm subscribed to. I'm satisfied with the work that was done.

Sub contract this guy for water main job
Got it done quick and fast

They send me an email saying it’s time for my service appointment. I respond. Several times. They send same original reminder. I try calling. Many weeks of non-responsiveness later I’m still trying to get them to come to me. The office staff don’t take messages or coordinate. And “the supervisor” always has issues. Service is good if pricey — if you can get them to show.

Called for EMERGENCY replacement of a leaking water heater on a 3rd floor condo. Water damage to downstairs unit. Took 3 days to do a one day job to replace a water heater. First day, came late to an emergency call, ordered wrong water heater ( had to pay tenant hotel night) Day two: came mid day set new heater, solder, filled water and than realized venting connection was 4 inch pieces and didn’t have parts. Day 3 finished the job. A $3000 job without warning charged $4000 for extra day and parts without informing me first. As well, my tenant asked to put down tarp where they were working bc there was carpeting in bedroom where heater was. Never followed and I asked if they were going to clean stained carpets and he said it was already “dirty” and with a big attitude. He gave me a call later saying he will come back later to clean carpet. When the carpets were cleaned I than paid the $4000. Just a FYI...I’m an electrician as well as my tenant and his work (craft) was sub par. He did not set heater center to room, pipes were not leveled and sweating (soldering was messy) but it is was it is.

This is why I posted this poor remark. The tenant downstairs called me about 2 months later saying there is loud sounds coming from my water heater room. He heard it weeks prior but did not call me. I checked it out and whenever shower, faucet and toilet are used there is a louder sound coming from the water heater especially near the vent duct. I called ECO and told dispatcher 2 month water heater installed by his guys is making loud sounds. It has to be an issue if the downstairs neighbor is complaining of loud noises whenever water is used. Made an appointment but my tenant had to cancel so I called to reschedule and called 5 times and left 2 messages in one day and they never got back to me. STILL til this day no return call!! Still waiting 😴😴😴

I won’t use names but dispatcher still hasn’t returned my call to check out a 2 month old water heater they installed. I will know have to get a new hvac company to check out his company’s hack workmanship and horrible customer service. This was worse experience dealing with any kind of contractor especially when I come from the trades and deal with them all the time.
If they would have just returned my calls and check out their work, I would have never posted this poor evaluation.