Best Water Heaters And Tankless Water Heaters in New York NY

I have used WaterHouse twice now. They are very responsive, track the case number easily and arrive on time. They work until the actual problem is fixed. And they listen/communicate very well on the issue/repair. They also helped my last min in a jam. I fully recommend any NYC'er to use this plumbing company.

This is a very reliable company. I genuinely appreciate and am satisfied with the plumber's service. He was very quick and professional. My neighbour recommended them to me, and I'm happy that they did a terrific job.

Best service ever

I am a building manager and recommend Neo Plumbing to all the residents in the building. They do a quality job and are very professional. They are on time and always communicate in advance for any water shutoffs. Haven't heard any complaints about the quality of work from any owners so far.

Pros: They sent a technician out within a few hours, and only charged $125 for the diagnostic visit.Cons: Pricing is fixed and non-transparent. The Company quoted me almost $800 for a $50 part and 2 hours of labor. When I asked them to break down the pricing for me, they said it was the cost of doing business and non-negotiable.Bottom-line: If you need a repair done quickly, they can probably handle it, but you will pay much more than is reasonable.

For any expert plumbing work, I thoroughly recommend the JP Plumbing Sewer & Drain team. They have extensive expertise in their field. Once more, thank you so much for sending out such a competent staff to solve our dreadful plumbing problems.

These gentleman were able to quote me and come out and replace my water heater in the same day! Super responsive, friendly and fair pricing. Highly recommend!

Very respected and their work was great, have called them and if I should need a plumber I will call them again.

Called for a valve replacement. Communication was excellent , responded and was able to provide service in a time that worked the best. On-time , assessed the issue thoroughly , gave quote and made the repair the same day. Work was very neat and professional , tested system thoroughly again after repair. Will use again !

I've used this company twice now, and I have to say that they are the best! They are fast, efficient, and reasonably priced. The technician who came out was knowledgeable and professional. He knew what he was doing and was able to answer all of my questions without making me feel dumb for asking them. I will most definitely be using them again in the future!

I wanted to use Gateway, what a disappointment. Called last week on Monday, someone named Anthony returned my call on the same day, he said they were closed due to the president’s day holiday, but that someone would call me on Tuesday. He mentioned that my service would be expensive because of the style boiler that I have, but he could not give me an estimate, but assured me that someone in the office would call me the following day. Tuesday came & went, no call. Wednesday, nothing again. Thursday I called & spoke with a woman who answered the phone. I told her what had happened, she said she would call me back, no apology or anything. Yeah.... I will let you guess...yep, never heard from them. How do people do that?

Had the most pleasant experience with this company when my building management was being absolutely horrid. Actually the best, moved stuff around for us and accommodated with the multitudes of red tape my building has. Wayne was the best he arrived ten minutes early and stayed in the lobby for a whole hour because of paperwork issues and was just so nice and patient. And he got everything done efficiently and well timed. Could not recommend a better service.

Is this still a functioning company? I'm confused. 2 days in a row, I call them, get a timeslot. Two days in a row, 2 hours late, no courtesy call. I call them back. 'We will be right there'. An hour later I call back, annoyed. Again no courtesy call stating they will be late. 'We will be right there'. Another hour passes. No show.

On the first day, they finally showed up, 6 hours late, not one courtesy call. The dude forgot his tools, oops. Seriously? We schedule an appointment for tomorrow between 9am-12pm.

Tomorrow rolls around. 1pm and no show, no courtesy call. 'Is it ok if we come at 4pm?' Me, annoyed as hell. 'Sure'. 4pm, no show and no call. 'We will be right there.' They LITERALLY, NEVER SHOWED UP AND NEVER CALLED, ONE TIME. COMPLETE NO SHOW. Never seen it in my life. Not even a call to state that they will no show. We literally sat around all day waiting, they completely wasted our time.

Why is there not an option for 0 stars? This is the most unprofessional company I have ever dealt with and that is saying A LOT.

Plumber from hell. Work not done right and egregiously overcharged. Strung me along all day too and wasted a lot of my time. Had to hire someone else to subsequently fix the venting of the hot water heaters and meanwhile the gas remained shut off by National Grid an extra day.