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On time, they were great

I am glad that 24 HR Emergency Plumber NYC Inc came out to install our new dishwasher. The serviceman was super friendly and professional. The job was also done promptly and professionally.

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

Amazing service as always!

Extremely reliable, Joe was a delight to work with and took care of our issues extremely fast.

Great at their profession. No more issues ever again. I would recommend these guys to anyone in need of a good plumber

Arsen is a true professional. Punctual, friendly, knowledgeable and honest.

I've used this company twice now, and I have to say that they are the best! They are fast, efficient, and reasonably priced. The technician who came out was knowledgeable and professional. He knew what he was doing and was able to answer all of my questions without making me feel dumb for asking them. I will most definitely be using them again in the future!

Had the most pleasant experience with this company when my building management was being absolutely horrid. Actually the best, moved stuff around for us and accommodated with the multitudes of red tape my building has. Wayne was the best he arrived ten minutes early and stayed in the lobby for a whole hour because of paperwork issues and was just so nice and patient. And he got everything done efficiently and well timed. Could not recommend a better service.

Anthony was able to service 2 of our properties. I can’t say enough about this establishment, from the office, to the plumber,very courteous, professional and prompt. I highly recommend this establishment for any and all of your plumbing needs.We are very pleased with Downtown Heating and Plumbing. We will be using them for any of our future plumbing needs.