Best Remodel Work in New York NY

THEY REPLACE MY WATER HEATER

24 hour plumber is reliable for sure ,had to call them in the early morning and service reached my apartment in kips bay neighborhood in reasonable time . They were professionals and got the problem fixed

My kitchen faucet is leaking so we scheduled an appointment with Watson. The next available appointment they had that fit with our availability was a week away from 8-11am. So fast-forward to 8/17, the day of the appointment...we received a call in the morning to confirm that the plumber would arrive between 8-11am; which was great! That was a good sign for us that this company had their business in order.

Come 11am, the plumber still hasn't arrived, no call and no updates, just didn't show. So we waited on hold with Watson, and was told that the plumber got caught up with another job and that is why he is late, but should be at my apartment before noon. -- Now this is a common excuse given by many repair companies, I know this because I used to work at a repair company call desk, and that is the excuse that we were told to use consistently. Even if I don't go off of that, it is still a little odd to us that our estimate was from 8-11am, yet there was a job scheduled before ours???

So, 12:18pm came, and still no plumber.

At this point we needed to get on with our day and they were way past their estimate. So we rescheduled the appointment to today with the same estimate between 8-11am. Everyone should have a second chance right?

So, here I am, the day of the rescheduled appointment. This morning there was no confirmation call so we called in to verify that someone was coming. We received confirmation after calling in and so the waiting started again.

Around 9am we were told that the technician was running into traffic in the 70s and should arrive within 30mins. Then around 9:35am we received another update that the technician was still on the way and should arrive in 30mins......ok. Then at 9:45am I was asked for photos of my faucet and told that the technician should arrive shortly. At 10:45am, still no technician and no call. At this point we call in and get told that the technician probably won't make it till after 11am, possibly after 11:30am.

So, appointment cancelled. That was their second chance. If you actually want a job done, then you may want to stay clear of a company who doesn't show up..........twice.

Caring, 5 Star Professionals! We have used KFPH for our toilet, dishwasher, kitchen sink and bathroom sink on different occasions and our experience has exceeded our expectations every time. First of all, their receptionist/scheduler is a total pro and charming as well. Appointments get confirmed in advance. Our plumber called enroute to confirm arrival time. How great is that? But the best part, is that repairs are knowledgeable, practical and customer service oriented. We've always been given a choice of solutions, mindful of budget and preferences. Today's experience with our bathroom sink presented them with a ridiculous challenge due to a previous faulty installation by other contractors. Their efforts were frankly heroic and saved us a great deal of stress and money. We're incredibly grateful and appreciative of their efforts, skill and professionalism. And they're very nice people.

Neha is an extremely professional and also super positive person. The service was excellent and the prices are nowhere else to be seen in the surroundings!

He is the best..Ray did a tremendous job on my pipes,,I would recommend him.. Not only that he is also very reasonable.

helpful and quick. he could not replace due to the way it was built in but he did a workaround to fix the problem. definitely recommend fair and nice.

When I have a list of things that needs to be repaired, these are the guys I call. It’s amazing how they always send out professional guys to do the job and I’m always pleased with the results! I highly refer this company! Thanks, Vesey Handyman Same Day!

Got what you need if you know what it is.

Is this still a functioning company? I'm confused. 2 days in a row, I call them, get a timeslot. Two days in a row, 2 hours late, no courtesy call. I call them back. 'We will be right there'. An hour later I call back, annoyed. Again no courtesy call stating they will be late. 'We will be right there'. Another hour passes. No show.

On the first day, they finally showed up, 6 hours late, not one courtesy call. The dude forgot his tools, oops. Seriously? We schedule an appointment for tomorrow between 9am-12pm.

Tomorrow rolls around. 1pm and no show, no courtesy call. 'Is it ok if we come at 4pm?' Me, annoyed as hell. 'Sure'. 4pm, no show and no call. 'We will be right there.' They LITERALLY, NEVER SHOWED UP AND NEVER CALLED, ONE TIME. COMPLETE NO SHOW. Never seen it in my life. Not even a call to state that they will no show. We literally sat around all day waiting, they completely wasted our time.

Why is there not an option for 0 stars? This is the most unprofessional company I have ever dealt with and that is saying A LOT.

Horrible! Initial interaction with this company resulted in them providing a quote that was 3x more expensive than another plumber. They wanted to rip out pipes that weren't even broken. Gave them a 2nd try for a much smaller problem which resulted in them not even showing up despite telling me that they were coming ALL day. One excuse after another and yet noone showed up. Other options available that seem to be more reliable.