Best Plumbing Technician in New York NY

Nathan displayed professionalism throughout. To get the OEM part required to fix my furnace, Nathan went above and beyond by making the trip to the parts store. Well done!

We had a bathtub faucet that, despite our best efforts, wouldn't turn off after evening showers. After we phoned this plumbing, Jeremy arrived, made the necessary repairs, and finished in within an hour. Despite being called in after hours, he was incredibly kind. I'm grateful.

We encountered a difficulty on a Sunday night that prevented us from turning on the water in any part of the house. They promised to fix the issue the next morning when we contacted them. The owner himself arrived and fixed our problem in about 40 minutes. really happy.

It’s Saturday morning our boiler was leaking and we could not wait for Monday to get it fixed. Tommy N came on to our house with in a few hours and fixed our boiler. Luckily he was able to fix it before it turned into a bigger problem. Tommy N was professional, efficient and delivered high quality service. The price was fair and we now have peace of mind. We will go back to Kew Forest Plumbing and Heating and ask for Tommy N with any plumbing or heating needs.

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

We had a great experience with Vigilante Plumbing as always. We were especially impressed with OBED S. He did an amazing job. He was very thorough, got all of the work done efficiently and his customer service skills are impeccable!

Great customer service. Good quality water tank repair work. They really value their customers. I'd call them again for sure.

I'm so pleased to have found these guys. The professionalism, punctuality, and overall friendliness they gave my family was fantastic. Fantastic plumbing pipe repair work!

I recently used this plumbing service to install a new water heater in my home. The technicians were very professional and courteous throughout the entire process. They completed the installation quickly and efficiently, and the new water heater works great. I highly recommend this company for any plumbing needs.

They were very friendly, professional, and efficient. The work was done in a timely manner and they left the area clean. I would definitely use them again!

A few months ago, we had the boiler system in the house break and not deliver heat properly. Chris was timely, and explained every step of the way what he was doing and why he was doing it. The job became a rather large one as we discovered the issues with the boiler system, needing a full drain and changing of the bleeder valves through the whole house. Every time we made a change to the plan that would cost more, Chris was sure to inform me and make sure that was what we wanted to move forward with. I told him to fix it well once so I didn't need him again - several months later, my heat is working better than ever. Considering the initial quote he gave me, and how big the project had ballooned to, he even knocked a little bit off of the final total at the end. Absolutely satisfied with the work he did, and will be sure to call him first and absolutely recommend his services.