Best New Build in New York NY

It’s tough to get a plumber on the weekend, the only company answered the phone for a clogged toilet. Good work

Professional staff, exceptional service.
Highly recommended

My water heater was not providing sufficient hot water and I contacted Neo Plumbing to fix my issue. The plumber, Nick came on time and diagnosed the problem, and gave me an estimate. The price was fair and they completed my water heater repair. I am very happy with the service.

They are the most trustworthy company we have ever dealt with. They made the job go smoothly. We will definitely hire them again.

Good honest group, on top of their game.

Very professional. Very fair priced. Very responsive. Good clean work. Will only use as a plumber. Highly recommended. Don’t even search for any other plumber. You’ve found the best right here.

Great service ?

Excellent service late night emergency the only company to answer the phone. Thanks

Best Plumber In Queens, Second Time he they did a repair on one of my rental properties and they came in under time and under budget. I used the other popular plumbers and I had a back experience with Pro1Mechanical Chris came in took care of business and treated the place like it was his house. If you have any plumbing issues just call them and save yourself the headache.

John was engaged to evaluate my condo’s inadequate heating issue during cold spells. It involved a thorough understanding of the building’s systems in order to pin point the reason and offer a concrete recommendation to the building in order to improve the heating of my residence. John’s approach was thorough, showed a high degree of knowledge of the inner workings of different hot water circulation systems, fan coil as well as fin tube. His recommendations were accepted by the building to to successfully resolve the issue.

I would not use again. We had a leaking tap in the bath and our building management wouldn't take care of it and referred us to Fred Smith Plumbing. I booked an appointment in the morning for 1pm-3pm that day. At 3pm someone from Fred Smith rang acting like they were calling to book the appointment anew! I told them I had already booked an appointment and they acknowledged it but said they would REALLY/DEFINITELY come tomorrow. If booking it may we worth checking to see if it is a REAL appointment! At any rate, I didn't have time to find another plumber so agreed they could come the next morning. They only turned up 20 minutes late which was pretty good. After a quick inspection, they said it needed a spare part and they had to go across town to get it. Over an hour later the plumber returned with the part and replaced the part in about 15 minutes and declared it fixed. The total bill to stop a leaking tap: $429.72. Labor $248, part $146.60. PIus tax. I know this is Manhattan but I gotta think there is better out there. I will certainly be trying my luck with another provider next time.

They know their work. Once they got started they handle the their business

1. They NEVER SHOW UP--they came recommended by a neighbor, so despite the reviews, I called them. They didn't bother to show up to the first appointment, after I called them, they rescheduled for the next day, and they were FOUR HOURS LATE.
2. They were UNABLE to fix my problem when they did show up--clicking radiators, which I had explained over the phone.
3. They never got back to me with a replacement estimate despite THREE follow up phone calls from my end.

AWFUL CUSTOMER SERVICE and UNSKILLED LABORERS!

We spent $30k on plumbing for our house renovation and have had nothing but problems; every time he’s come to fix something he’s been annoyed. He told me to “lose his number.”

Awful place. They keep standing me up. They make me clear my schedule, and then when they're an hour late, telling me they're not coming. It's so disrespectful and frustrating. The radiator replacement job has also ballooned from $1,500 to about $3,750.

The only way to reach the man in charge of the job, Dom, is to call the office at 8am. If you call at 9am, he's gone for the rest of the day and you'll just play more phone tag. He doesn't have a cell phone, apparently.

I'm so furious with these people. The cost ballooning is bad enough, but the lack of basic consideration for my time and schedule is so infuriating.

Update: The plumber, George, let our cat out the front door and locked it out. He then didn't tell us he had done this. My wife found the cat waiting at the door later. If you have cats, you know how messed up it is for somebody to let your cat out into the street. When I told him about this, he said I only saw one cat which was both untrue and wasn't an apology. Who cares if you didn't realize we have two cats? Don't let cats out. He and his assistant had seen both cats the day before and said it was fine to have them out. They didn't give us any warning that they were coming into that room the next day so we couldn't have locked the cats up anyway.

They almost killed our cat and charged us about 120% more than they quoted. Horrible company.