Best Kitchen Work in New York NY

This company treated us amazingly at our new home. Our plumber Sal was outstanding. He helped inspect our sump pump to let us know if there were any issues. Will certainly be using their services.

Very enterprising gentleman, Mr. Watson. Wish him all the best..

Paul, owner, went out of his way in order to get my plumbing work done in my co-op in Rego Park so that i can complete my kitchen reno. Thank you. I would certainly use their services again.

On November 6th, 2022, we asked for a plumber through Neo to address a leaking toilet. I believe we were dealing with Neha who was working the dispatch and a Spanish speaking person who did not speak English at all. Neha had to translate and we had many phone calls throughout the repair to understand what was going on due to the lack of an English speaking plumber making it a very cumbersome and inefficient process.

Although they fixed my leaking toilet by replacing a wax ring, they charged me over $700 for it and they damaged my bathroom floor tile in front of the toilet. The plumber was careless and dragged the toilet forward damaging my floor. When I complained about it and sent pictures of the damaged floor there was no accountability. As a matter of fact, the plumber denied that he damaged the floor and Neha was gas lighting me that it's common for this to happen to floors when replacing a wax ring for a toilet and that I was trying to cheat them by asking for a discount. To replace my floor will cost me about $2,000.

If it's so common to damage floors when replacing a wax ring for a toilet, they should at least inform me about that possibility before doing the work. I could have made an informed decision whether to take the risk and proceed. Or, I could have put down some old towels to protect my floor. There was no such communication.

I would not use this service again. They didn't think twice about damaging my floor. On top of that, Neha gas lighted me into trying to make me feel that I was in the wrong. They refused to be accountable and moved on.

Great plumer ,I've used Raymond on two separate occasions and have had great experience each time. He's honest, professional and very helpful . I highly recommend. Thank u Raymond.

Extremely professional and reliable. Got the job done!

Excellent job - assessed the problem, bought the part needed and fixed our Baxi boiler in about 3 hours. Terrific same-day service!

Had the most pleasant experience with this company when my building management was being absolutely horrid. Actually the best, moved stuff around for us and accommodated with the multitudes of red tape my building has. Wayne was the best he arrived ten minutes early and stayed in the lobby for a whole hour because of paperwork issues and was just so nice and patient. And he got everything done efficiently and well timed. Could not recommend a better service.

Anthony at Downtown P&H has visited my apartment/building multiple times and he's been an absolute pleasure to work with every step of the way. He clearly communicates when he'll stop by and is devoted to coming out even late at night if necessary. He clearly cares about his job and the work he does. He's also happy to share his knowledge with you if you're interested. Quality work, quality people – I'd recommend Downtown to anyone.