Best Heating And Air in New York NY

Mike is always helpful and good at his job

This is not a responsible business, poor quality, they will go after your money, not your business. They wanted to replace a good boiler because they didn't want to do the dirty work to maintain it. My gas boiler shut off and I tried to get them to fix it (rollout switch was going of due to flame rollout). Two guys came without any tools to inspect my boiler, I thought that they would get me fixed during that appointment. They started the boiler and confirmed flame rollout and checked my chimney if it has draft. Next they told me that I need a new boiler and that they will send me a quote. I waited for a day without response, called them and the lady told me that she will call me right back. I haven't heard from them in a week. They charged me $277 for the initial appointment which lasted about 20 min. So if I relied on them then I would have no heat for at least a week. In the mean time I cleaned the boiler and replaced the rollout switch and it now works fine. Forget this company and use somebody else.

Neha is an extremely professional and also super positive person. The service was excellent and the prices are nowhere else to be seen in the surroundings!

Frank is awesome! He's been to our house before. And as previously, and as with every other Vigilante tech, he was friendly, efficient, honest, and helped us thoroughly consider our options. He did a great, fast, clean, job. We are loyal Vigilante customers!

Very helpful

I've used this company twice now, and I have to say that they are the best! They are fast, efficient, and reasonably priced. The technician who came out was knowledgeable and professional. He knew what he was doing and was able to answer all of my questions without making me feel dumb for asking them. I will most definitely be using them again in the future!

Great service ?

Nice!!!!!!

They sent a plumber that fix the problem asap

WARNING: DO NOT HIRE! If you are an existing customer DO NOT ASSUME they are operating under the same business practices as in previous years. They do not disclose that they now charge you $175 just to show up! (Roto Rooter charges NOTHING for a consultstion). DEMAND a quote BEFORE they begin the work. DO NOT ASSUME they will assess the work, tell you the issue, how much theyll charge then allow you to decide if you want to move forward- as theyve done in the past.

I own a multifamily property in BK but no longer live in the state. This company took advantage of this and performed work I never asked them to do then OVERCHARGED me for all of it. They also take it upon themselves to fix other issues they notice all in an effort to charge more. They assume most consumers are ignorant as to how much parts and labor actually costs. Tried to charge me $784 to REPLACE A FAUCET (NOT THE ENTIRE SINK) a faucet that I ALREADY PURCHASED. Stated they encountered serious additional issues while replacing it. If they found additional issues why not call me to let me know at that moment? Stated they took pictures then would send it to me. That made no sense like why take pictures? But okay waited for the pictures. Weeks later after I called back they said the other plumber who did the work deleted them!!! My tenants told me what they told them they did and it does not reflect whats on the invoice. 2nd why tell the tenants if I am paying you? Why not take MY call that day then tell me? Why send a bill 2 months after you left the property? Lastly, I had to pay other plumbers to come after them and fix the work they didnt! Now they are threatening to put a MECHANICAL LIEN on my property if I dont fully pay the BOGUS bill. Unscrupulous, price gouging! Now we have to go to court! Use ANY plumber BUT this one!

Just terrible technician, over priced, unprofessional

Truly amazing service! Fort wa is very sincere and provided a service like no other. Please call them if you have any plumbing issues. You’re in good hands

Called to get a quote for a simple water filter installation. Receptionist tried a very hard sell. When I could not commit to a time/date for service she hung up on me. I called back to report her to her manager, and when I asked for her name she hung up on me again. Very unprofessional. Lots of other plumbing services out there. Don't need to be hung up on by someone who I'm going to pay! In addition, she blocked my phone number from calling the business again. Spend your money elsewhere!

I DO NOT recommend this company....STRONGLY advise against it. They sub out their work so you are dealing with a third party. Which can be confusing & frustrating. The office hung up on me & failed to call me back. They don’t tell you pricing beforehand. They give you service fee price, but labor pricing isn’t hourly & once they figure out the problem & how long it will take, they don’t price it out & ASK YOU if you’d like to continue. I had to ask for invoice. Keep looking... this company ISN’T the one?

Called for service and automatically hung up on me

unfortunately, they are extremely rude when calling in for information. They just hang up on you before you even get your information out.