Best Building Maintenance in New York NY

Don't Even Bother with an Afternoon Appointment, Not Loyal to Old Customers
I have been a customer of Fred Smith Plumbing & Heating for many years. Unfortunately the business has not grown in a healthy manner. I just spent two days waiting for a plumber that has not yet arrived. I had made the appointment a week in advance.. When I called to question where the plumber was the first time, the person I spoke to was very derisive, implying that it was my fault for having made the appointment in the afternoon in the first place. He indicated that that was a sure sign that they would never show up. I had heard that they occasionally pick a customer to slam or ignore and make fun of. He seemed to want to bait me so that I would cancel. I should have followed my instincts and called another plumber right then, but I thought since I was a long-term customer they would come. When they called to cancel for that day and said they would come the next day I asked if they could guarantee it would be first thing in the morning. They said no, they would not guarantee anything. I should have realized then they really were never going to come.. I waited all day the next day, too. Several times, I was given false hope that there would be a plumber coming soon. I actually, at one point, begged! Late the second afternoon, they called to say that they still would not make it. I told them that they had had enough fun, and said goodbye. Loyalty only goes so far. After I told them I would never be calling again, they called and, for the first time since I had made the original appointment over a week earlier, offered me an actual time slot - for the next morning - a major religious holiday - so they knew they would not be busy. That's how they treat their old customers. At their own convenience, not the customers' -how rude can you be?
PS, the next plumber I hired came exactly on time and with no drama or nastiness.

The best plumbing company in town. Reliable and they get the Job Done. Thank you for always saving us at Honey!

Honest about pricing. Friendly techs and SUPERB craftsmanship on tiles.

Very professional start to end. The scheduling process was seamless, job was well done, and their pricing was fair. Would recommend.

After being ripped off by my last plumber and getting issued a violation David had a difficult task reassuring me. He is a super nice guy and I can't say enough good stuff about him or the experience. He worked really close with the engineer and made sure I had all the paperwork in time for court. The work site was left nice and clean. Everything was done on time. Whether it was his appointments with me or getting me paperwork he made sure I wasn't stressed. Nivo has a customer for life. You rock David. Thank you so much for going the extra mile for me!

Great service ?

My COOP had John from 72F at our steam-heated building to address some noise and over heating problems, we’ve been dealing with for years. He has a better understanding of how these systems work than the other so-called “experts” we have had tried to resolve the problem. He emailed us instructions of how we will need to fix the issue and gave out Super some unsolicited advice on how best to manage the system to prevent the problem from occurring again. We manage Not only were 72F’s fees reasonable but we were left with a sense of professional trust that is hard to find in the service industry today.

Dedicatedly rude and unaccomodating.

Plumbers may be known for asking more than what what be a sensible price for any of their service but this enterprise takes the cake and the plate it's served on.

I only had to replace my shower handles and was told that the charge had to be hourly, even for such a simple task they couldn't have given me an estimate. The smell of fish entered thus my apt.
After carefully examining the faucet, as if they had just found a rare kind of fossil, this man said thawt they'd be back with the new faucet to install it.
I rejoiced as there was a hardware store around the block and that meant that their hourly charge was maybe honest after all. For some jibber jabbered reason they had to go somewhere in queens to get the piece.
The result: 20 minutes inspection(faucets are very unique you see, you don't know if one will be harder to install or if it had discovered free will), 1h30/45 roundtrip to Queens, barely 30 minutes installation.

I refused to sign the suprlus he was trying to squeeze in, all laying on a bed of entitled annoyed attitude that whisked in when he showed up, and -luckilly(?)- he also did so poor a job (if I turned one of the handles too loose it would come off) so that the accounting didn't object to my objection.

They claim they have deals with buildings but I might be too ignorant to understand how the most basic of jobs has to start at a $400 dollars minimum.

Do yourself a favor: go to your local hardware store and ask them if they know a plumber they recommend.

With these guys, you might as well flush money down the toilet, clog it, call them and tell them they can keep all they can take out.

Discourteous employees and outrageous pricing. I would never use them again. Look elsewhere unless you like to pay triple the price. I would give zero stars if I could.